I asked about an empty row while checking in and getting a seat assignment, and got one! It allowed great sleep on the 16 hour flight
The bathroom floors were coated in urine. Such an unpleasant aspect of the trip
Since it was a long journey should have better service and address all comfort and concerns for passengers.
The food was bad. Cold rice and dal and poor quality. I paid extra for sitting, but did not receive the service. It was 15.5 hours flight. When I ask for water, the air hostess answer was to wait. I had to get out to ask for water. They should be providing water or juice all the time. Hydration is important for everyone. The flight from Miami to Doha was good. Food should always include fruits and vegetables.
Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
It’s difficult to understand whether it is quatar airlines or Indigo Airlines
I had a horrible experience booking tickets in kayak. Got cancelled the last minute and had to give a hefty price. No customer support as well.
Qatar airlines denied issue of any Boarding Pass to me at the Airport Check in counter, siting the reason that pre-booking of Covid Test appointment 'on arrival' at Kolkata Airport (CCU) was a mandatory requirement, even if I was not traveling from (or through) any of the 19 (nineteen) 'AT-RISK' countries notified by Govt.of India for the purpose of International Arrival. Moreover, Air-suvidha form of Govt of India which I had pre-filled with required documents, never asked me or redirected me to any Covid test pre-appointment site 'on arrival' by the international passenger. The QA executive at the Houston (Texas, USA) air-port check in counter informed me about this about this and said it has come from their internal memo. They even denied issuing me a copy or to take any photo of the same internal note. Though as per our understanding the same is not required as per Govt of India's latest guidelines in related to international passengers arriving in any of the Indian airports (including Kolkata). My subsequent telephonic call to Qatar Airways Customer Care centre also did not help. They only could inform me to send a mail using 'feedback' link in the Qatarairways official site and ensured that it would be replied within 12 hours. Even after making a complaint (through Feedback link in QA official website), I have not yet received any reply from them even after 4 days (besides an automated acknowldgement) of my complaint. In none of their earlier communication to me, neither Qatarairways nor by 'Kayak' / Indian Eagle, this requirement (even if it was mandatory) was ever been ever communicated to me. Suffered a huge loss due to this. Very much disappointed with the Qatar airways.
Comfortable aircraft and excellent service
ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Miinukset: "Delayed by 1 hout"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Miinukset: "Please include Nigerian and Ghana movies"
Plussat: "Food was okay and crew was okay"
Miinukset: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Miinukset: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Plussat: "The service was excellent & food satisfying."
Miinukset: "The liquor variety could be better."
Miinukset: "My baggage was lost!"
Plussat: "good crew"
Miinukset: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Plussat: "Crew was excellent. Very nice and helpful."
Miinukset: "Food was terrible. Need a variety. Curry is not for everyone."
Plussat: "No proper meal provided"
Miinukset: "PROPER comfort zone not provided at all"
Plussat: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Plussat: "Flight was on time"
Miinukset: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Plussat: "Every aspect of flight was wonderful, though I’m sure that fly"
Plussat: "Everything was great boarding,crew,comfort,food, entertainment ... crew is very helpfull and friendly Bathrooms were always clean,Service was excellent ."
Miinukset: "I tried to add my millage that I couldn't do Because of not enough guidance .... With in five months I had to round trips to USA From Lahore Pakistan... and still didn't get my millage my request is to add those millage so I can continue travelling with Qatar Air...."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Miinukset: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Plussat: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Miinukset: "The shape of the seats was not optimal for my height/size."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "Enjoyed the food and the service from the crew. Plane was new and relatively new and comfortable."
Miinukset: "The check in agents were not very polite or helpful. They did not offer much assistance and help for a first time customer on Qatar Airways. My bags were also not loaded onto the plane and had to arrive on a later flight"
Plussat: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Plussat: "Excellent Service"
Plussat: "Nothing at all"
Plussat: "The plane number one is very good but the onther one to cairo is good not like the first"
Miinukset: "The business class seats on this A330 are to tight when turned into a bed."
Plussat: "Pleasant crew"
Miinukset: "Crowded flight, late departure."
Plussat: "On time, clean and joyful"
Miinukset: "The food could be better."
Miinukset: "I am platinium and got treated that way!!"
Plussat: "Roomy seats & clean appearance and modern cabin."
Miinukset: "This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
This was the worst meal I ever had on a flight. It was undercooked pasta with unflavored tomato paste. Horrible.
Plussat: "Great short flight. Very smooth star to finish."
Plussat: "The crew was attentive"
Miinukset: "Crew was not helpful at all, didn’t even bother to come when asked for help"
Plussat: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Miinukset: "Hot, like super hot, in the aircraft. It was horrible."
Miinukset: "No entertainment"
Miinukset: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Plussat: "Entertainment was good."
Miinukset: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Miinukset: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Plussat: "Food, service OK"
Miinukset: "Old plane, no TV, seats not comfortable."
Miinukset: "I didn’t like the nearly 3 hour delay that caused me to miss my connection, and how poorly that was handled. I just lost one day of my 10-day vacation"
Plussat: "Every thing was excellent"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "There simply is not enough room for such a long flight. I havent Flown in a while and was surprised at how tight the seats were since i last flew - both flying from the US to Istanbul and vice versa. However, for the shorter two hour connecting flights, from Istanbul to Tel Aviv, the seats seemed to have more room. This does not make sense."
Plussat: "Flight was good"
Miinukset: "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."
Plussat: "Never got the chance to actually try it."
Miinukset: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Plussat: "All went well with security and boarding."
Miinukset: "Rough air and turbulence"
Plussat: "great customer service!!!"
Miinukset: "I ordered vgml (vegan meal) a head of time, been confirmed, but non of my most recent 4 flights had it:("
Plussat: "Good food, very polite and attentive staff."
Miinukset: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Miinukset: "Delayed yet again"
Plussat: "Pretty good quality for an economy class, including free beer and wine, and a variety of movies. Price was the best."
Miinukset: "The crew deodorizing the bathrooms every hour or so (overdoing ...)."
Plussat: "Crew service, food and entertainment. Will fly again with this airline and recommend it to others."
Miinukset: "The lack of space, how small the seat is. On very long flights gets very uncomfortable."
Plussat: "Lots of crew members Pay attention Food was good"
Miinukset: "The boarding was chaotic"
Plussat: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Miinukset: "TV screen very far from the seat and could only interact with it via the remote control."
Plussat: "Over all Turkish airlines is a class airlines"
Miinukset: "can't think of anything I didn't like about my flight"
Plussat: "The seats seemed further apart, thus more leg room for my long legs. I was lucky to have all 3 seats so I could lie down and get some much needed sleep. New seats seem flatter and more comfortable to lie upon if one is lucky. Crew very personable and helpful"
Miinukset: "I had FOUR TKA flights in my travels to and from Madagascar last month. Nearly EVERY seat I tried did NOT recline, nor could crew fix any! Most unpleasant to sit for 13 hrs. behind large man whose seat did reclione and mine could not. 2 yrs. ago I flew to Niger on TKA and I found the food better back then. Please keep the delicious Turkish food I fear a down grading for economical reasons. Don't do it."
Plussat: "That the plane didn't crash."
Miinukset: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Plussat: "I got a little bit sick on plane and the crew was super helpful and supportive."
Miinukset: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Miinukset: "Stuardess was very rude and banged on the bathroom door while people were in the bathroom, including me and there was no turbulence. Also would not let people stand and called the captain to lie that there was turbulence so people would seat and he did. Told people to sit down even though they were waiting to go to the bathroom."
Plussat: "Overall journey was ok"
Miinukset: "I am vegeterian. Food was horrible :("
Plussat: "excellent food, service"
Plussat: "Food was tasty and diverse"
Miinukset: "The entertainment system on the flight did not work."
Plussat: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Miinukset: "Chaotic boarding procedures in Istanbul airport."
Plussat: "The crew on the flight was trying to do his best - but too late and too little."
Miinukset: "The flight was delayed in 22.5 hours. No information or instructions where to go or what to do was given. When little info was obtained by shouting of chinese-speaking passengers, it was in mostly in chinese - not English. For 22 hours we actually did not know what to expect. When we finally were told that there is a flight - huge lines to check in. No help with connecting flights was offered. when I asked to reserve a connecting flight - I was put on a connecting flight that I missed anyway because of further on-going delay. When I reached Istanbul - no help was actively offered. I had to arrange my connecting flight. No compensation was offered. When we asked for some food and water, we were sent to the lowest level lounge in Ataturk airport. Very poor Turkish Airlines experience!"
Plussat: "Same as above"
Miinukset: "Same as above"
Plussat: "Everything was top notch.. the food, the service, the overall experience."
Plussat: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Miinukset: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Plussat: "The food and crew service"
Miinukset: "The leg room is really limited in the economy cabin"
Miinukset: "Flight from Istanbul to Amman boarding was a mess"
Plussat: "Crew friendly attitude, seats, comfort, food and entertainment choice were top class."
Miinukset: "Gate changed 2 times, many had to run long distance between gates, take-off was 40min late. loud and useless (no english) flight announcements would wake me up each time"
Plussat: "The flight was smooth (good pilots) and the service was great."
Miinukset: "The space between seats."
Plussat: "The boarding and food."
Plussat: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Miinukset: "Nothing! Love Austrian Airlines!"
Plussat: "Stewards dis perfect job"
Plussat: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Plussat: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Miinukset: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Plussat: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Miinukset: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Plussat: "Staff and the service"
Miinukset: "Dinner was so bad"
Plussat: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Miinukset: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Plussat: "The flight attendants where good and welcoming"
Miinukset: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Plussat: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Miinukset: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Plussat: "The crews are very polite."
Plussat: "Service was outstanding!"
Plussat: "Service was good and the crew was courteous and friendly"
Miinukset: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Plussat: "Flight was in schedule, friendly staff"
Miinukset: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."
Plussat: "The flight was short and got us there"
Miinukset: "This was not business service. The seats were uncomfortable, virtually no leg room."
Miinukset: "Space between seats"
Plussat: "Flight schedule, boarding management"
Miinukset: "No WI-FI service during my return flight, limited options for tv news programs."
Plussat: "Enough legroom for economy"
Miinukset: "Basic food - poor in fight entertainment"
Plussat: "The personal service, the meals and the accommodations - wonderful!"
Plussat: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Miinukset: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."
Plussat: "It was perfect, very few people, great service"
Miinukset: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Miinukset: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Plussat: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Plussat: "The crew was very very nice and flight was very quick."
Miinukset: "No entertainment at all, music nor tv :/"
Plussat: "Comfort was good because I had a whole bench to myself!"
Miinukset: "It was late No food"
Plussat: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Miinukset: "No tv, maps or entertainment at all."
Plussat: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Miinukset: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"
Miinukset: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."
Plussat: "Nice staff. efficient."
Miinukset: "Behavior of AA. We came with AA from Nica to Wien on time and AA did not allowed us to take plane to Zagreb. They changed to latter fly with CA. Shameful and inadmissible !"
Miinukset: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."
Miinukset: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Plussat: "The crew were very nice"
Miinukset: "Toilets could be cleaned more often"
Miinukset: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."
Plussat: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Miinukset: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Miinukset: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Miinukset: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
Plussat: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Miinukset: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"
Plussat: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Miinukset: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."
Plussat: "Good service"
Miinukset: "Instant coffee"
Miinukset: "Our baggage did not make it to our final destination"
Plussat: "In-flight magazine was interesting."
Miinukset: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."
Plussat: "Boarding was on time and the crew were great. The food was quite good too."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "crew attentive the plane is very clean"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The flight was on time"
Miinukset: "Seats, entertainment, crew attitude"
Plussat: "Seat was OK"
Plussat: "Great staff and food"
Miinukset: "Comfort was not great and no entertainment options whatsoever"
Plussat: "Crew did their best to make us happy."
Miinukset: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The crew was intuitive and caring. Very nice and polite"
Miinukset: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
Miinukset: "Flight got cancelled."
Plussat: "Crew was ok. Had to manage difficult passengers."
Miinukset: "No entertainment. Average food. Little space for legs."
Miinukset: "Boarding from terminal f sucks"
Miinukset: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
Miinukset: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Miinukset: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
Plussat: "Please continue to use newer, updated places."
Plussat: "The flight was punctual and smooth, maun concern!"
Miinukset: "no tv, no papers, food soso"
Plussat: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
Miinukset: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
Miinukset: "the crew was horrible and rude"
Miinukset: "the food was not kosher chicken with milk at the first flight the past was owerfull"
Plussat: "the crew kept their smile most of the time."
Miinukset: "bad weather caused problematic flight to the passangers and the crew."
Miinukset: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
Plussat: "all the flights were on time, the service was wonderfull"
Plussat: "Stressed out crew. No pillows."
Miinukset: "The business class seats is exactly like the economy seats"
Miinukset: "No entertainment system at all - no movies, no music and no WIFI"
Miinukset: "Needed entertainment"
Plussat: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
Miinukset: "The one annoying thing was my laugage. It took 3 days to arrive."
Plussat: "Great planes."
Miinukset: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
Plussat: "I like the service and food. 45"
Miinukset: "I like food and service and they had things that make it different. 48.."
Plussat: "all was perfect and helping"
Miinukset: "nothing all are fantastic"
Miinukset: "Overall experience - will not recommend this company and will suggest another company"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "We often fly on Lufthansa and highly recommend it!"
Miinukset: "There was no movie..."
Miinukset: "The same as above"
Miinukset: "its was very very bad bad bad bad its a shame for them very not good bed bed"
Plussat: "Very nice crew"
Miinukset: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"
Miinukset: "No entertainment Slow boarding"
Miinukset: "the seat. not suitable for a business category"
Plussat: "the food was good,the crew was effective"
Miinukset: "the sits can be more comfortable"
Miinukset: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
Plussat: "Very nice crew"
Miinukset: "Boarding and take off was late, probably the fault of destination airport"
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Miinukset: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
Miinukset: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
Plussat: "Got the seat that I paid extra for ,,,"
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
New 737 and seats too confining
Kiire oli nousuun mut kerettiin ksikki hyvin
Slow boarding in Seville, no chance to check-in online🥺
Miinukset: "The touch screen did not work properly"
Plussat: "Confort and kindness"
Miinukset: "It was too cold"
Plussat: "Professional crew. Good simple check in."
Plussat: "Excellent crew, good food & movie selection."
Miinukset: "The plane is so old..,"
Plussat: "very nice crew"
Miinukset: "my bagfage was lost"
Miinukset: "The KLM crew are always great serving and treating you. Well above many other airlines."
Plussat: "Just as I expected. And I made my last connection easily."
Miinukset: "Not being 1 hour late"
Plussat: "Good beverage service."
Miinukset: "Over an hour delayj for departure."
Miinukset: "They left my bag off the plane. Ridiculous."
Plussat: "Good for both."
Miinukset: "Bigger seats."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Plussat: "Best airline in the business quick efficient and outstanding service What else can you say"
Plussat: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Miinukset: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Plussat: "Good comfortable seat with extra leg room. Pleasant crew."
Miinukset: "Not enough leg room"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Plussat: "Light snack and complementary wine"
Plussat: "Friendly hostesses"
Miinukset: "Flight was delayed 3 hours"
Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Miinukset: "Flight departed 35 minutes late"
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Miinukset: "Boarding was confusing and disorganized"
Plussat: "Fast boarding"
Miinukset: "The entertainment system wasn’t working for the whole 10 hour flight."
Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"
Miinukset: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."
Plussat: "Very friendly crew"
Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Miinukset: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Plussat: "quick and relaxed"
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."