Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
They cancelled my flight day before without any support to rebook.
Lost both flight’s because the flight got delayed
The flight didn’t exist, and the next available flight to Bozeman was the next morning. Luckily I was given hotel accommodations and it worked with my schedule, but to be told my flight didn’t exist and my booking couldn’t be found was so stressful.
The crew was oustanding, very personal service.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Miinukset: "There was no in-flight entertainment"
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Planes were comfortable and well maintained."
Miinukset: "Boarding of all economy passengers was done on first come and stand in line, first served basis with no zone separation. This caused aisle congestion. I was randomly asked to check in my standard size carry one although many passengers with larger bags were allowed to take them with them. Overall there was a lack of planned approach."
Miinukset: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Miinukset: "No entertainment"
Miinukset: "The food was sub-standard, though it was described accurately as a snack."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Very helpful crew, good food."
Miinukset: "Flight was one hour late."
Miinukset: "Space was limited"
Miinukset: "My seats were broken on two flights--could not recline. Maintain the equipment better."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Departure and arrival were timely, staff was courteous and helpfull."
Plussat: "easy boarding, great flight attendants"
Miinukset: "Look like everybody to not know what they want to do"
Miinukset: "It seems like my gluten free meal request did not go through. But I must admit it, It could also be my fault"
Plussat: "Great entertainment choices"
Miinukset: "Boarding by rows or areas would be better than the masses all at once after 1st class and business."
Miinukset: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."
Plussat: "impressed with the food and service of the crew"
Miinukset: "too crowded for too long baggage was damageed not sure who was responsible"
Plussat: "The various entertainment choices, movies, tv and games to while away the time."
Miinukset: "food was mediocre"
Miinukset: "Horrible customer service"
Plussat: "The crew was the most accommodating I’ve ever had and I was in the basic economy seating. The food was better, pls es more comfortable, and entertainment far more advanced."
Plussat: "Our flight from BLR to FRA got cancelled because of bad weather. The agent at the check in desk immediately put us on an alternate AIr France flight via CDG to LAX, which left an hour before our FRA flight. The service on the flight was excellent. But we are most thankful for the quick re-booking on a different alternative, ensuring no hiccup. We will only be flying Lufthansa from now on, and recommending Lufthansa to all friends and colleagues."
Plussat: "Crew service and positive attitude"
Miinukset: "Delay of over 40 minutes and very dysfunctional entertainment system. Poor plan for connecting flights. We had to run to catch up the connecting flight. Very unpleasant experience"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "No complaints - quick flight."
Plussat: "Attends were good."
Miinukset: "Jain meal is not available which is available in all the flights like Emirates, United airlines, Turkish airlines etc"
Plussat: "No surprises Plenty of leg space for economy Good food"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "The offer to travel the next day by giving up the current reservation for a price, making us wait for almost two hours and then telling us that we will be travelling the same day instead of the next day. Initially they requested us to help them as they were over booked with an offer and we informed all our relatives, later with the withdrawal of the offer we had to call everybody again. A whole lot of confusion , discomfort and mental torture."
Plussat: "Food and overall service"
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Miinukset: "Few choice of movies"
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Miinukset: "Seating to small and tight I am only 5'11 175 lbs"
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
same as from LUX … professional, nice.
Plussat: "This Transavia Airlines is not good at all."
Miinukset: "Many things cheaper does mean better."
Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"
Miinukset: "Everything was OK"
Plussat: "Reclinable seats."
Miinukset: "The food!! The lights could be dimmed as it was a night flight."
Miinukset: "KLM crew exceed our expectations"
Plussat: "The crew and the timing were ok"
Miinukset: "The seats were uncomfortable"
Plussat: "The friendliness of the crew"
Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "The crew was amazing and the food was great."
Miinukset: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Plussat: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Miinukset: "Transfer point needs upgrade."
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Miinukset: "lost baggage"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Crew where awesone and the choice of entertainment was fantastic"
Miinukset: "Seats way to close together"
Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plussat: "The flight was perfect! Great food,movies and I even got to sleep !"
Miinukset: "All was well!"
Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."
Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Miinukset: "The streaming service didn’t work"
Plussat: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Plussat: "The staff was extremely pleasant. Food was good!"
Miinukset: "Have no complaints"
Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"
Plussat: "Got to Amsterdam on time and everything was great including the staff"
Plussat: "Flight was on time and quick and comfortable"
Plussat: "was very quick"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"
Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Plussat: "Flight attendants tried their best given what they had to work with."
Miinukset: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Plussat: "Wide selection of entertainment, food was good."
Miinukset: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Plussat: "Flight attendants were friendly, but they only had limited resources to work with."
Miinukset: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Plussat: "Very good flight, excellent service and good food."
I was asked if I wanted the last available aisle seat when checking in. I was not told it was right next to the bathroom. I could not sleep at all because of the commotion in and out of the restrooms and the smell. I will be sure to never fly in that seat again. The seats also couldn’t recline.
The plane was extremely large and the seats weren’t too comfortable. There was no in flight entertainment.
Nothing. Letting me know earlier that my flight was canceled
The breakfast on the flight needs improvement.
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Miinukset: "Plane was too hot!! Ac nor working !"
Plussat: "Crew was great! Aircraft had the tv’s in the back of the seats, so we got to watch movies and be entertained. Flight was smooth and landing was perfect. Couldn’t ask for better!"
Miinukset: "Everything went great!"
Plussat: "comfortable first class seat"
Miinukset: "There was no wifi. No entertainment, no ability to work."
Plussat: "Nothing. Will never fly American again"
Miinukset: "Better customer service at the gate."
Miinukset: "We boarded on time then Pilot announced that they were working in the plane so we sat at the gate 90 minutes with no air conditioning. I would have much preferred to have been in terminal while waiting for maintenance to repair aircraft"
Plussat: "Great crew and staff."
Miinukset: "I didn’t notice that the aircraft didn’t have chargers so my phone died mid flight. I wish there were chargers on long flights."
Plussat: "The crew was very attentive and friendly."
Miinukset: "I would have like to leave on time."
Plussat: "The crew was fine the seats were horrible. I will not fly American again as this is the second trip I took in the last year one to Japan one to Greece. Both times I felt like a sardine."
Miinukset: "2 inches in both directions."
Plussat: "Seating had more space, the crew very relaxed and good humour as well as professionalism."
Miinukset: "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
Plussat: "On time. Fast boarding. Comfortable seating."
Plussat: "Very nice crew."
Miinukset: "Getting a flight"
Miinukset: "One of the seats in fseat"
Miinukset: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
Miinukset: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Miinukset: "Waites in line on the tarmac for 35 mins to take off in a hot plane."
Miinukset: "Horrible food"
Plussat: "Efficient boarding and on time departure."
Plussat: "30 year old plane!"
Miinukset: "No oilers, no individual monitors!"
Miinukset: "Tecnical problems dellay no good american arlines i dont recomended"
Plussat: "Wasn't full, plenty of room. Free booze offered!"
Miinukset: "Delayed, crew didn't help couple to calm their children and restore morale"
Plussat: "Quick boarding and on time! Speedy and efficient"
Plussat: "Great crew. Boarding was easy."
Miinukset: "No snack options. No individual screens on an international flight!"
Plussat: "Great service and smooth flight. Love American!!"
Miinukset: "Everything was outstanding!!"
Miinukset: "The plane was small, it was not that comfortable"
Miinukset: "Sat on runway for 30 minutes before the announcement was made that the First Officer had called out. Deplaned. Then once we reboarded an 1.5 hours later, we sat on the runway for over 2 hours waiting to be deiced, then waiting to take off with absolutely NO TRANSPARENCY from the crew or the pilot. We were updated ONCE every HOUR. I missed a day of my vacation because a crew member didn't arrive on time. UNACCEPTABLE."
Plussat: "Friendly crew"
Miinukset: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Plussat: "The crew on both flights to Cancun were very nice!! thanks"
Plussat: "New plane with shades on windows. Comfortable flight."
Miinukset: "Overall was Great."
Plussat: "Arrived early, friendly crew, good exit row seat."
Plussat: "See above"
Miinukset: "See above"
Plussat: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
Plussat: "Communication from personnel was good. The desk workers did there best to deal with upset customers"
Miinukset: "We were delayed to do weather. Nothing AS could do but they tried."
Plussat: "Very quick connection"
Plussat: "Staff was excellent"
Miinukset: "Had to change flight again because I would not have made my connection. Also paying for wifi that barley worked!"
Plussat: "Streaming entertainment with great choices Not too crowded so got my upgrade"
Miinukset: "Food was disgusting... bland cheese lasagna or small wet noodle salad with piece of chicken. This menu has been going for years! Old B757 No sparkling water but 75 variations of Coca Cola"
Plussat: "Boarding was good, Good flight , good service , plane was small for the distance with limited space for movement ,"
Plussat: "The flight attendants and food were excellent."
Miinukset: "The volume for my seat's media was not working."
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Plussat: "On time"
Miinukset: "They didnt tell us that emergency seats do not recling"
Air Canada lost one of my check in bags
As a United 1K member I was expecting a lot better service than what I got. I had to pay extra to pick seats, pay for baggage (only the Star Alliance Gold has one free baggage allowance) etc. All in all with all the extra fees, I would have been buying the ticket on United which was about $75 more expensive than the Air Canada fare.
They cancelled my flight and nothing else was available so I had to book with another airline that was $200 more.
Make sure to resave your card in the app every time even if you choose to keep in there for additional flight otherwise you cannot purchase anything. United fix your app!!!
Plussat: "The spacing was good Sanitary with every Air Canada airplane I’ve been in was good Lighting felt cozy"
Miinukset: "Kept hearing a dog and baby cry People not social distancing when plane lands People not wearing their mask right"
Plussat: "Just the crews"
Miinukset: "I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it"
Plussat: "Direct flight nothing else"
Miinukset: "Service could have been faster. Do they not give nuts anymore or a full can of soda? Plane has never been cleaned judging from the ventilation grills and the floor, perhaps in another lifetime..."
Miinukset: "There were several announcements to download the Air Canada app in order to access in flight entertainment. They must have been 5-6 announcements about this. WiFi access was to start after take off in order to use the app. but was never available."
Miinukset: "wonderful cabin crew, easy check in, lovely staff working at the gate and the air canada check in desk. 10/10 experience"
Plussat: "Considering the thousands of passengers who saw their flights cancelled because of the grounded 737 Max’s the fact that I was on hold for only 30 minutes and then got rerouted for the next day is amazing! Thank you Air Canada."
Plussat: "Good entertainment system and lots of selection, great food. Standard service by accommodating crew both in the air and on the ground."
Miinukset: "Not the most comfy seats on the old plane, but no major complaints."
Miinukset: "Missed the connection in Toronto. Had to spend the night there. My skis arrived one day late to my destination."
Plussat: "Breakfast was excellent"
Miinukset: "TV screen were too dark"
Plussat: "In flight service was overall very good."
Miinukset: "Service counter at check in Vancouver was terrible and unprofessional. Poor to very poor. Flight delayed with no announcement until you ready to board then they inform you your flight has been delayed but wouldn’t give reasons. Twice. Both connections."
Miinukset: "Seems like you are using a old plane- Seats for fabric, ver y close together- dis apppointed with this trip - both ways .."
Plussat: "Friendly crew and clean aircraft. Typical airplane food and free-for-all boarding process."
Miinukset: "No TV on plane for a 9 hour flight. No one wants to watch entire movies on their phone. Not comfortable. Seats are cramped and could feel the knees of the passenger behind me pressing into my back for 9 hours."
Plussat: "The staff was very congenial and helpful. Sense of humour too!"
Plussat: "The crew were very nice and a pleasure to have on board"
Miinukset: "Everything else. No entertainment unless you download their app, food is lower quality, and there was over 4 hours delay in departing! Never flying again with A.C. Rouge"
Plussat: "Seats are quite comfortable. Flight was on time."
Miinukset: "Suitcase costs money. Food was ok. No headphones for entertainment. I felt it was like a low cost flght but we paid a regular price."
Plussat: "I wish my INTERNATIONAL flight on Air Canada had been as nice as my flights within Canada and the US. The international flight had no screen to watch movies, etc. theis flight within Canada was very pleasant. The boarding delay was bad, but the flight was fine."
Miinukset: "Crowded space at Montreal airport and long delay.seemed chaotic"
Miinukset: "At least snacks could have been given..."
Miinukset: "Lost our luggage in Toronto both times in and out. Had to sit to wait to pass customs for 2 hours and almost missed our connecting flight. Was released 15 minutes before boarding and couldn't enjoy dinner at the airport"
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "The seating and entertainment system."
Miinukset: "Cups were very small."
Plussat: "Friendly crew"
Miinukset: "Touch screens were broken"
Miinukset: "Flight delays"
Miinukset: "No complementary snacks despite going through dinner hours. Flight was delayed and disrupted connecting flights. Hard to understand crew explaining what to do to address delay"
Plussat: "Boarding process was good"
Miinukset: "No free snacks offered"
Miinukset: "Flight was late. The status screens in the Toronto airport depicted incorrect information."
Plussat: "nice screen, but need to bring your own earplugs or pay to get a pair. toilet was clean, seat was quite comfortable for economy class"
Miinukset: "the reading light from next seat passenger was disturbing me a lot, spotting on my head & arm and it was really warm.. no room to store bag below front seat"
Plussat: "1/2 hour late in departing. 2 1/2 hours. Sitting on Tarmac on flight to Toronto. Too crowded on plane"
Miinukset: "The flight was delayed for a long time, after so many frequent changes. The airline did not even give an excuse or explanation for the changes and the delay."
Plussat: "Food was much better than I've had on a plane in years"
Miinukset: "touch screen was very finicky"
Plussat: "Everthing was smooth and on time"
Miinukset: "Nothing specific"
Miinukset: "Not even chips"
Miinukset: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Miinukset: "People could be friendlier"
Plussat: "Modern plane, space, good service"
Miinukset: "The pasta was not good and the piece of sugary bread for breakfast was also not good."
Miinukset: "Couldn't watch movies unless on iPhone"
Miinukset: "No entertainment"
Miinukset: "Original flite cancelled!!"
Plussat: "Air Canada New York flight from Toronto delayed for 2.5 hours in a 1..5 hour flight. They suppose to serve drinks for about 200 passengers in a very short time, because they cut the service from 4-6 crews to only two,so they only able to serve one third of the passengers and ready to descend. Nice planning to save $$$."
Miinukset: "Delayed 20 minutes"
Miinukset: "Flight attendants and customer service were horrible"
Plussat: "Crew was nice and friendly and gave free Direct TV"
Miinukset: "Kayak sent me an email indicating both my flights were on Air Canada but my flights to and from SFO were on United. I was unable to change my seats online with no explanation."
Plussat: "Flight wasn't full so could spread out a bit"
Miinukset: "No entertainment unless you had your own device"