Boarding was a little cahaotic with impatient passengers, which is normal. The cabin crew on this flight were exceptional. Professional, polite, courteous and tolerant.
It would have been better if one of our luggage had not been left behind and reached our house only 6 days later... :-(
The cabin crew was fantastic!
Could not get boarding pass on kine for this segment. Boarding process chaotic. Needs better staff intervention.
The crew are discriminated me!
Not major good but not bad
Plussat: "Great seat. Lots of space. Wonderful crew"
Miinukset: "Sandwiches could be better"
Miinukset: "Business class is basically what economy is on Air France or Swiss"
Plussat: "The crew"
Miinukset: "The kosher food"
Miinukset: "I had no idea that the flight you booked me on require extra 40 euro fees for check-in luggage. To add insult to injury, the Aegean flight required check-in at a Lufthansa counter which would not accept payment for the luggage fee. I had to wait in a long line of 30+ passengers at the Aegean counter"
Miinukset: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."
Miinukset: "The staff at the airport did not know how to validate my travel documents which were emergency documents issued as the originals were stolen in Greece. Apparently a common issue according to the police so I would think the airline would have standard procedures in place for these circumstance."
Miinukset: "I have taken 5 flight with Aegean airlines in the last 3 weeks & not 1 of them left within an hour of the scheduled departure time. The delays in travel were unacceptable. We were 2 hours late to take off, when we landed it took 45 minutes to get off & another 30 minutes for bags to start showing up"
Plussat: "Pilot kept us well informed."
Miinukset: "Flight attendants were rude and impatient with anyone not speaking greek."
Plussat: "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"
Miinukset: "More time for connecting flight. A better staffed airport, and more sympathetic staff."
Plussat: "The seats very tightly spaced and did not reclnine"
Miinukset: "The flights war 2 hours late and the boarding was totally disorganized."
Miinukset: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Plussat: "Wider than average seats and a nice meal."
Miinukset: "Plane was not near the gate & we had to ride a bus to the plane."
Plussat: "- Crew service was pleasant"
Miinukset: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"
Plussat: "Crew very helpful and happy to assist Good communication"
Miinukset: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Plussat: "Very nice crew, had trouble with boarding"
Miinukset: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"
Plussat: "Very professional services from your ground & plan crew"
Miinukset: "Airport custom were very rude (Athens airport) No one to assist during the transit flight between Athens & CDG"
Miinukset: "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"
Plussat: "Accommodating crew; food (imagine... food served on a flight!!)."
Miinukset: "We were about 15 minutes but..."
Plussat: "on time, they were aware that we came from a connection and took care of everything. pleasant flight."
Plussat: "They give you a hot meal, even on a short flight."
Miinukset: "Their dimensions for carry on luggage are smaller than the industry norm. As such, bags that most any other airline would consider carry on, must be checked for 40 Euros on Aegean."
Plussat: "I was tricked into not having checked luggage by your website. I had to pay for checked luggage. Your site is responsible. I should receive a reimbursement for this incident."
Plussat: "Boarding was expedited using two entries."
Miinukset: "We were delayed an hour."
Plussat: "Excellent AEGEAN staff, polite and helpful."
Plussat: "On time and good service"
Miinukset: "Delay 1 hour and 20 minutes at departure"
Plussat: "Onboard food is always excellent. Great legroom (row 5 on a321) from Athens to London (LHR). Seats are comfortable enough and servers are always pleasant."
Miinukset: "Very upset with airline. We arrived 1 hour and 15 mins before flight and was told they oversold our flight and gave away out tickets. That is illegal to do. I want a full refund for our 3 tickets. Our names are Bernard , Judith and Max Levin. We were suppose to leave at 5:30 am and arrive at 7:30 am. Instead, we lost the entire day and did not arrive until late afternoon . This is not right what the airline did to us. I want a refund from our credit card."
Plussat: "Gate staff are able to deal with things"
Miinukset: "Check-in can't process baggage charges, so they send you off to an office across the airport, just to find that the payment processing office is closed for a couple hours in the late afternoon. Why don't you just set the baggage check in people up to process a credit card transaction?"
Miinukset: "Food was completely uninteresting.. I had a book. Didn' t need entertainment, but for 2 hour flights, it wasn't necessary."
Plussat: "It was on time, the food was excellent, comfortable"
Miinukset: "It was cleaned, good food, duty free shop and the service"
Plussat: "The cabin crew was friendly and attentive."
Miinukset: "The space between seats was awful. As a taller person, it made for a very uncomfortable flight. And on top of it, these tickets were quite expensive! I'd love for an airline to prioritize comfort without making that an upgrade. I'll think twice, probably three times before using Aegean again."
Plussat: "great service. Nice people"
Plussat: "They served a meal!"
Plussat: "25 minutes flight was awesome! Pilot take off and landing was smooth."
Miinukset: "Luggage at baggage claim took longer to receive than the check in and flight combined"
Plussat: "This was fine."
Plussat: "Because of Aegean's transfer director mistake, I missed my two connecting flights back to the US and representatives did nothing to help me. I ended up buying new flight tickets plus money for a night in athens hotel."
Miinukset: "Aegean's representatives at Athens airport, especially the manager at the check in counter. Terrible customer service."
Miinukset: "I did not know that I will have to pay for lagged 45$"
Plussat: "Was functional, did the job"
Miinukset: "More organization"
Miinukset: "Out of the control of Aegean the airport in Athens needs a lot more structure and organization. At times I thought I was to miss my flight because the amount of people."
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Plussat: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Miinukset: "I hate paying for water but I seem to do this all over town."
Miinukset: "More nice crew. TV on the plane"
Plussat: "Great crew. My first time in Premium Economy & it was fantastic. I was actually able to sleep on an overnight flight."
Miinukset: "Food was eh but what do you expect? Airline food is airline food. Otherwise - a great trip."
Miinukset: "It would be great if they had free drinks and snacks"
Miinukset: "Online check in could be available immediately. I don't want to waste long time just for check in when I don't have luggages to pay. You could save time too many people."
Plussat: "The crew was excellent! Nice leg room!!"
Miinukset: "I would like to have free access to coffee and tea. I understand the cost of meals but a complimentary beverage would be a welcome, inexpensive treat!"
Plussat: "I made the mistake to travel with Norwegian, they charged my compact cabin baggage $80 claiming that it met the size requirements but weight exceeded ( never happened with any airline before, I have the bag for 8 years). On the way in the seats had too small leg room so I paid another $70 for a larg"
Miinukset: "Don't fly with Norwegian"
Plussat: "Nothing, this was the worst experience ever."
Miinukset: "1) We were removed from business class. 2) no blankets and no pillow (extremely cold) 3) no entertainment 4) no vegetarian food We paid for business btw."
Plussat: "Amazing crew, access to lounge, brand new Dreamliner!"
Miinukset: "Food and entertainment are somewhat bland and the choice is limited."
Plussat: "Luggage never arrived at destination!"
Miinukset: "Flight delays, luggage delays, worst flying experience ever."
Plussat: "Not much really. Check-in was helpful"
Miinukset: "Very poor seating and food. No amenities in “business”. Disembarked by bus. Baggage delays. And, awful everything single use plastic and useless packaging. Such a waste and not all what one would expect from a Nordic company, even on a low cost. Same can be achieved with environmental friendly ways. Shame shame shame."
Miinukset: "Boarding was a disaster, nobody knew where to go. Flight was delayed because they couldn’t get all the luggage on. Food for purchase was horrible, and they even ran out of food to buy."
Miinukset: "We were held on the plane post landing at MCO for an additional hour due to the customs lines being over capacity. Finding a way to mitigate holding passengers on a plane post a 10 hour flight would be optimal."
Miinukset: "I was stuck and nobody would help me and nobody seemed to care, nor tell me what my next step would be."
Miinukset: "No leg room at all. No complimentary drinks like domestic travel."
Miinukset: "I missed my connecting flight because there was 2 hour delay and then first class got to get off first. Horrible"
Plussat: "Check in was awful. We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !"
Miinukset: "Have organized system !!!"
Miinukset: "Better crew service. Crew forgot to bring ordered food."
Plussat: "brand new plane, simple check in, good food, nice entertainment, comfy seats"
Miinukset: "Truly, I can't think of anything"
Plussat: "Crew was lovely"
Miinukset: "I didn’t understand the booking process and that you have to pay for everything separately (choosing seats, luggage, boarding class, etc). I will be a better consumer now."
Miinukset: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."
Plussat: "Service, seating and amenities were great."
Miinukset: "We asked a worker at the self checkin kiosk if the seats my wife and I were assigned were next to each other, and the worker told us they were. They actually weren't, so I had to ask another passenger if she would switch seats with me. This was especially annoying since I supposedly paid an extra $30 to get seats together. Boarding process was the only other negative. The line was not organized or supervised in any way. Group A was called and then very shortly after, while people in A were still lining up, group B was also called. People from group B just piled in toward the front of the line and many group B passengers boarded before group A. In the end, boarding groups didn't matter at all because you all just crammed into a bus together and the last people on the bus were the first to get off and board the plane anyway."
Plussat: "Same comments as above."
Miinukset: "Same as above"
Plussat: "The nearly lie flat seats in premium class were nice."
Miinukset: "No Dreamliner—more like a nightmare liner. No online boarding pass meant reentering security line with no fewer than 500 people in front of us; 3 hour delay departing newark; filthy, crowded, standing room only lounge in Newark; no sight of flight attendants until 2 hours after take off (by that time it was 4am and no beverage)."
Plussat: "crew was polite and airplane was clean"
Miinukset: "This flight was run by Hi Fly not Norwegian. It was delayed leaving Newark and in the way back by 3hrs. There was no food served, only water if you requested it. And there was no entertainment in a 8 hr flight."
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "I like the technology incorporated into the aircraft."
Miinukset: "I don’t like that if you are low fare, you get zero attention. Not even water for a 13 hour flight."
Plussat: "It was quick, took 20min off the expected time. Comfortable airplane, great crew."
Plussat: "Dinner meal was great, morning meal of sandwich and stale cinnamon roll not so good,"
Miinukset: "Morning meal of sandwich and stale cinnamon roll was inedible."
Plussat: "on time, friendly staff, no frills, great entertainment selection, liked that there was no cart coming up and down the isles, and you ordered what you wanted."
Miinukset: "wish the on board baggage wasn't so stingy."
Miinukset: "Something to drink and some peanuts are an inexpensive way for you to not look so cheap and money-grubbing."
Plussat: "The Dreamliner is a great plane and it's as comfortable as you can expect from an Economy flight. Entertainment options are limited but sufficient. Check-in and boarding are very efficient. Overall, flying Norwegian is a good experience."
Miinukset: "- Dehydration: In a 12 hour flight, there wasn't any single drink offered outside of the meal ones. Seriously, 12 hours without bringing water to people? It's great to have higher air quality for better jet lag, but water is prime in that regard. It seems to be a recurring pattern in this flight, no water service. Of course, you can just go and walk up to them and ask for water, but chances are you will get frown at for the annoyance. - Upset staff: Another passenger was seating on my seat when I boarded and asked me to swap places so that he wouldn't have to move. I agreed, and I notified the flight attendants of the change so they knew where to take the meals. I thought I was being nice to them, but I still got rolling eyes and lost stares whenever they came for meal service and they had to revisit the situation. I don't get it."
Miinukset: "There is no internet or any entertainments so it was boring"
Plussat: "CHEAP but nice."
Plussat: "i did get home eventually."
Miinukset: "here is why i am not going to fly norwegian anymore. they have a weight limit on carry ons. it's a scam. mine had clothing in it and was hardly packed tight and it went over the limit. this was an automatic checked bag fee of $60 each way. added $120 to my fee the moment i got to the airport on my first leg so much for discount airline. my 5pm flight home was delayed 2 hours.. then 3. then 4.. then no information then at 11pm the flight was officially canceled. we were given no hotels or instructions. panic'd passengers also with no real information were passing stories around. the most popular story was the flight is CANCELED YOU HAVE TO BOOK YOUR OWN NEW FLIGHT THERE ARE NONE FOR 2 DAYS! so i did. i booked a flight on my phone thinking i was stuck for 36 hours. At 1am they finally unloaded our bags off the plane. the bag that i wanted to carry on the whole time, mind you. Since there were "no hotels" according to the airline, i booked one within a few miles of the airport (airline does make it easy to reimburse for taxi hotels and food online). as I was leaving after 1am they finally made an announcement we will have a plane it will leave around 5pm and they will text us details, which was a slight relief. naturally they had no transportation for us, so another 45 min wait for a cab. I was able to cancel and get a refund on my new booking and had to trust that they would come through. ultimately they had some old plane from another airline show up that got us home as scheduled that day.. whatever. the screens were not working so that was just that extra punch in the gut. Things happen, planes break, and i certainly am all for making sure equipment is safe, but being stuck at the airport for little reason waiting for my carryon i was forced to check for a massive fee with no information until after 1 in the morning was disturbing."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "Quick flight. Good entertainment Quite spacious Quick boarding."
Miinukset: "Plane was cold. Not including food Staff aren’t as friendly as other airlines experienced."
Miinukset: "an hour + late an hour + late boarding an hour waiting on the plane for a few reasons"
Plussat: "Crew onboard very nice Comfort in the plane better than expected"
Miinukset: "First flight was late. Difficult to have information on what to do. It was either try to go and get your correspondence or wait for the next day, no alternative. Crew at the airport (NCE) were really not knowledgeable, they didn’t know if hotel was covered in case of a missed correspondence, they didn’t know if the next gate would be close by or if it was needed to go back to security..."
Miinukset: "Must try and update your service, staff, rules."
Plussat: "Ordering menu was fun and convenient."
Miinukset: "Hot sandwhich, cold sandwhich... didn't matter what we tried to order. It all was horrid. And I like bad food. I like bad airplane food. But the hot sandwhich the first time was still frozen in the middle. The second time it was all warm but still taste was awful. The cold sandwhich... also gross. And I don't mind bad samdwhiches from a 711 or a gas station at a rest stop. But I could hardly touch either of these."
Plussat: "entertainment ok"
Miinukset: "did not know that they charge extra for everything. 7 hr flight and they don't even give you a glass of water without charging you extra."
Plussat: "The Dreamliner is a decent plane. Food was okay for airplane food."
Miinukset: "Temperature control is wacky - too hot then too cold, entertainment never seems to change or update"
Plussat: "friendly staff/nice airplane"
Miinukset: "bags were $45 on line and $65 at the counter no complimentary food/drink - even water"
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "I arrived in Oslo. :-) Friendly cabin staff. New Dreamliner, with basic service."
Miinukset: "Lost my luggage. Norwegian provide no assistance in its location. In fact they have told me they have no tracking after I had it CheckIn and there nothing they can do??? Oslo airport baggage service could not tell me if my baggage was scanned in for the flight I was on??? Here for 48 hours for a funeral and the next flight from JFK where my flight originated is Tuesday, the day I leave. The funeral is on Monday at 10 AM and it Sunday afternoon I was told to call back then to see if there is any more information on Tuesday?? Needless to say, not impressed!"
Plussat: "Crew was very nice / no delay / confort was great"
Plussat: "Premium seats are good"
Miinukset: "Staff are not nice . Eco seats are tight"
Miinukset: "NO WI-FI"
Plussat: "Big roomy plane Lighting changed to match the time, limiting jet lag"
Miinukset: "Small movie selection Many standard extras were pay-only No meal, unless you paid for it."
Plussat: "Due to mechanical failure and was delayed by 24 hr"