Not sure how the attendants and pursers (American Airlines) were selected for an international route. The Keystobe Kops came to kind. Meal was inedible, staff did not know what they were offering. Because of this experience I will not fly an American Airlines flight overseas again, if I can help it.
Clean, friendly, efficient, and comfortable!
You are making plans you cannot execute or, have no intention on executing. EVERY flight was delayed by more than an hour. First flight took off 99 minutes late. I RAN through global entry, didn’t have any checked bags, ran to make my connection and? Connection was delayed by an hour and a half and the people at the gate were aggressively rude. I’ve flown American on and off for 35 years.NEVER AGAIN.
The boarding was efficient and on board food and service was good…
Flight was delayed for more then hour
Miinukset: "Nothing, one of my best flights ever."
Miinukset: "Very cramped business set with no place for storage. Comfort is good though"
Plussat: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Miinukset: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"
Miinukset: "The outward flight was rerouted to a different airport, and the return flight was delayed by more than an hour. Not even a glass of water free of charge."
Plussat: "Crew was amazing."
Miinukset: "First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future."
Plussat: "Everything was really good. Very nice crew. I will highly recommend it."
Miinukset: "I think it is one of the best."
Plussat: "Not amazing...rather lack of attention."
Miinukset: "It was 20 of us in the cabin. Better attention? More alcohol?"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Plussat: "Friendly competent staff"
Miinukset: "Nothing in particular"
Miinukset: "Unnecessary delay"
Miinukset: "Once again BA lost my luggage from my connecting flight. Twice in a week and a half."
Plussat: "On time arrival"
Miinukset: "In general I like the flight stability of 747s. However the seats were very cramped for such a long flight, and unlike more modern aircraft, the seats lean way back pinching the person behind. Entertainment system is rudimentary at best, with few choices and a minuscule screen (but I shouldn't complain, at least there was something to watch). Also, at Heathrow airport (nobody's favorite airport) we had to board buses to get to the airport and walk up stairs. Inefficient, and difficult for older passengers such as myself."
Plussat: "Friendly staff, good food, comfy seats, clean plane"
Miinukset: "The lights broke on the plane so we all had to sleep with the lights on. That was the only negative."
Plussat: "Crew were very friendly"
Miinukset: "The aircraft was 21 years old and showed every minute of its 21 years. Economy class is very bunched. On board food was average at best"
Plussat: "New plane and good service"
Miinukset: "Delayed 1.5 hours."
Plussat: "City airport is very convenient from East London. Flight is only 40 minutes"
Miinukset: "I would have appreciated knowing ahead of time that 1) I was seated at the emergency exit, 2) that as a result, I would not be allowed to have my carry-on at my seat. Communication would have been appreciated."
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "Comfortable on plane. Pleasant crew"
Miinukset: "Check in at Dusseldorf was a scrum. Aircraft significantly late."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Plussat: "This was a very full flight and the crew were exceptionally patient with everyone. Much appreciated."
Plussat: "Price was goo £200 cheaper than the BA price"
Miinukset: "Cabin very cold over the whole journey at the end of the day you pay peanuts get monkeys But BA has a very tired fleet compared to say Emerites"
Miinukset: "BA has a lot of nerve charging first-class prices for coach-seat legroom. The fact that the middle seat is empty doesn't warrant the price increase. Abominable food and no in-flight entertainment complete the picture."
Plussat: "Nice aircraft! Very modern."
Plussat: "As with every BA flight ive experienced, the crew is charming and witty, fun to talk to."
Miinukset: "Nothing extra - no legroom, no snacks, no drinks. EVERYTHING is an upcharge. The crew spends the whole flight running credit cards for a coke or a pack of cheese."
Miinukset: "Charging for a cup of tea? Really?"
Plussat: "Clean efficient on time Nice staff"
Miinukset: "Seats are not comfortable. The crew are OK. No fruit juice or cool drinks."
Plussat: "It was just ok."
Miinukset: "Nothing was complimentary."
Plussat: "Got us (but not our bags) to Seattle. Wanted ro charge for water--are you kidding me??"
Miinukset: "Abysmally awful customer service--way beyond rude and not at all helpful."
Plussat: "Cabin crew was friendly and accommodating. Flight was on time and landing was excellent."
Miinukset: "No complaints"
Plussat: "seat was comfort, the flight was on time."
Miinukset: "no free water? it is really a big surprise, how could be, it is not cheap airline."
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Miinukset: "The flight was delayed 2 hours before takeoff. Then I missed my connection flight at LHR. Consequently I had to wait for 4 hours to catch filling flight form LHR to NCL. BA very poor service."
Plussat: "Good leg room, decent film selection, more than enough attention from flight crew."
Miinukset: "It's airplane food so my expectations are not very high, but the vegetarian option that I had seemed especially bland."
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Plussat: "Great staff"
Miinukset: "Would have like wifi so I could plan my trip and do some business."
Miinukset: "Having to pay for a cup of tea!"
Plussat: "quick luggage delivery in Lisbon"
Plussat: "The food was great and the crew were courteous Overall the service was good"
Miinukset: "Boarding was a bit unorganized for world class flyers"
Plussat: "Very good flight and no problems to relate. Food was good and service excellent."
Miinukset: "No issues to raise."
Plussat: "It took off and landed intact"
Miinukset: "Late getting going and consequently late to arrive. This is the case for every BA flight from LHR to GLA that I've taken in the past two years. It's why I avoid LHR where possible."
Delayed fro far too long and no food offered. Hardly any personal space.
Information sharing by Kayak is excellent. Thanks
Flying on time would have been a great idea, also worst communication ever.
excellent all round and check in luggage included
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
The bad reviews made me worry so much as we are flying with a 17 month old but the flight and service was amazing!
I asked for face mask when boarding the airplane but to my dismay they did not stock COVID-19 face mask onboard and it would have been okay but the crew member said "you should have bought one" which totally is disrespectable and not appropriate as this totally goes against their policy of COVID-19 deterrence policy which they have laid out in their online app as well as their website. Although I made an online complaint regarding this matter....But so far nothing has been said or done! Very disappointed.
I liked that we could pre order and pay for meals. Crew was super efficient and got everything exactly right and of course we didn’t even have to ask it was all super seamless I wish other airlines would do this.
Miinukset: "Airport team ask me to pay for 1kg and I have Already pay in Dubai as I was have 30 kg + 8 hand bag and 3 personal still she don’t like to talk and ask me to go and pay it’s will be my last fly with guys"
Miinukset: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."
Plussat: "Service, food and entertainment."
Miinukset: "Comfort. Flight was cramped."
Miinukset: "the chairs are very uncomfortable for a early morning flight.. do not recline. i am not big at all.. im 154cm and 60 kg.. the chairs killled my back and next... i just wanted to sleep."
Miinukset: "They flew me from Madrid to Istanbul with a replacement passport knowing my final destination. Was Bahrain but would not let me board the plane in Istanbul. Now I’m stuck here with no money, credit card, or flight and I’m completely screwed because of Pegasus"
Miinukset: "Seats are impossibly close. Men's knees hit the back of the seat in front of them. Sardines accurately describes seating on this airline. No, and I mean No, room to move."
Miinukset: "I went to ataturk airport be mistake then I went directly to sabiha airport before the flight 45 min they gegusos stuff did not allow me to get in the plane!!!"
Plussat: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Miinukset: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Plussat: "Checked luggage included, seat reservations are fairly priced, in flight meals and snacks are reasonable. Crew is professional."
Miinukset: "It was hot in the plane, probably cranked up the cabin heat to 25°C :)"
Miinukset: "No tv screens. Have to lay for food. Seats dont recline"
Plussat: "The flight was ok"
Miinukset: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Plussat: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Miinukset: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."
Miinukset: "They cheat the people with the conditions of the baggage. They changed recently the policies without clear information for the passengers."
Plussat: "Please return my money."
Miinukset: "Please return my money."
Plussat: "Friendly crew. Pretty much on time departure. Comfortable."
Miinukset: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Plussat: "Unfortunately, it's impossible to find a single positive thing to mention. I'd gladly pay more and not fly with them"
Miinukset: "I took 4 flights with this airline. Each was at least an hour late in take offs and landings. Very unfriendly staff whether at the check-in or flight attendants. Incredibly uncomfortable seats (compared with same level seats with other airlines). They reminded me with outdoor vegetable and fruit markets where farmers and gypsies yell to sell their products; they charge for everything, offering nothing on a 4 hrs flight, not even water. Not sure if it is a language barrier, but they are very rude and impolite in English. I really wish there was a single good thing to say. Even the pilots are the worst i've seen. Very rough landing every single time"
Miinukset: "Space for the leg"
Miinukset: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
Plussat: "The flight was delayed, presumably due to weather conditions"
Plussat: "Easy check-in and boarding."
Miinukset: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
Miinukset: "Food not included in price of ticket. Food offered for a fee was very limited. But then again the flight was less than 3 hours."
Plussat: "It has good crew members and fine alternatives for eating."
Miinukset: "No entertainment option is available."
Plussat: "We did an error in booking the return date, & found no point of contact to change the date"
Plussat: "The flight itself went smoothly"
Miinukset: "I expected to atleast get a glass of water"
Miinukset: "A failed flight canceled the flight without compensation and we lost hotel reservations in Sarajevo"
Plussat: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Miinukset: "The flight was only hour and 30 min, so I have no criticism for this flight"
Plussat: "Flight was on time and luggage arrived. No problems!"
Miinukset: "You have to pay for water. So, basically, you are on a 4 hour flight, and you get one free cup of water After that, you're out of luck, because you have to buy water. Nice. Obviously, a very cheap stripped down plane. So no entertainment. But that is okay with low cost carriers."
Miinukset: "I want to make change flight but they where not helpful"
Plussat: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Plussat: "Comfortable seats and very clean."
Miinukset: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
Miinukset: "Bad Service , so uncomfortable seats ,"
Plussat: "Boarding was OK. Price is good"
Miinukset: "Crew service is not good Lotec airplane Trouble website"
Miinukset: "Everything other than the price. Old plane, supremely uncomfortable. Delayed for an hour."
Plussat: "They got me to my destination... eventually"
Miinukset: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Miinukset: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."