My mother asked for a cup of water and a flight attendant told her she forgot to say please. Extremely unprofessional. The crew was not patient or responsive. Not happy with their service.
Luggage was directed only to the first step
The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
There was no food. I’m not sure if that is due to Covid restrictions or just cutting corners, but I was disappointed.
Austrian changed the times on the connections resulting in longer layovers. Old airplane not friendly service
Miinukset: "The fees for the sporting bag was out of control expensive"
Plussat: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Miinukset: "Food could have been better"
Plussat: "Seat was very comfortable and lots of leg room. Food was good."
Plussat: "In flight crew worked hard"
Miinukset: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Plussat: "Curious crew."
Miinukset: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Plussat: "For short flight the seats are ok with space for the legs"
Miinukset: "The flight was 30 minutes delayed"
Plussat: "The flight attendants where good and welcoming"
Miinukset: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Plussat: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Miinukset: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Plussat: "The crews are very polite."
Plussat: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Miinukset: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Plussat: "Clean and new planes. On time."
Miinukset: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Miinukset: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Plussat: "Good service overall, the ground crew was very helpful and friendly"
Plussat: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Plussat: "The crew was helpful with tips for Vienna"
Miinukset: "Delayed boarding, crew very friendly, polite"
Miinukset: "late flight once again"
Plussat: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Miinukset: "long layover before my next flight to Chicago"
Plussat: "Luggage came extremely quickly"
Miinukset: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Plussat: "Flight attendants were friendly, courteous and helpful"
Miinukset: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Miinukset: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Plussat: "Safety, timeliness, friendliness of staff"
Miinukset: "Entertainment is outdated"
Plussat: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Plussat: "Plane was half empty, so we could sleep on three middle seats"
Miinukset: "I would expect more (and better) food for 9 hour intercontinental flight"
Plussat: "Crew was courteous"
Miinukset: "No information on delay given until boarded."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Plussat: "Flight Attendants super friendly as well as ground staff in Salzburg."
Miinukset: "Seats a little tight."
Plussat: "kids treatment"
Miinukset: "Flight delayed"
Miinukset: "Long transit more than 12H without free accommodation nor meals"
Miinukset: "Both flights were delayed. Food selection was poor."
Miinukset: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Plussat: "Plenty of food and drinks, pleasant crew"
Miinukset: "My flight was cancelled! ended up flying to Athens the next day"
Plussat: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Miinukset: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Miinukset: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"
Miinukset: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Miinukset: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Plussat: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Miinukset: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Plussat: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Miinukset: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Plussat: ".The crew was pleasant"
Miinukset: "The flight attendants did a satisfactory job of distributing meals and snacks only if you were awake during their service round. I was resting on one occasion and missed the snack. I was total ignored when I asked for a serving. The boarding process was disorganized and the flight was delayed about an hour. Seat way too small for transatlantic. I weight 62kg and was sitting in a middle seat. Next time I'll have to get an upgrade."
Plussat: "Easy online check-in and boarding pass access also linked to wallet."
Miinukset: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Felt flight is very European. No food option. Even earphones need to buy and no blanket.
Only one thing I didn't like it because my baggage stock on Germany
Being profiled for 'random' security checks because of your last name is racist.
Plane was too croweded. Small airplane. No screens or anything. Felt like you fly in 1970
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
I liked absolutely nothing about this. The worst airline I have ever dealt with. We missed our flight. As we were boarding the flight (we arrived well in advance) the flight attendant demanded a negative covid test. We were asked for vaccine cards at checkin, never a negative covid test. They asked us to rebook the flight, thus we missed our flight, had to book a hotel, all of our luggage was going straight to Miami so we have no change of clothes. An absolute nightmare. Next, I stood in line for OVER 2 hours to get on the next flight. They gave no apology or explanation as to the 2 hr wait, nor why we weren’t informed of the negative COVID test in advance. They then recommended a covid testing center in the airport that charged 169 euro a person. I refused and found another less expensive yet approved center. I will NEVER use this airline again, I will never recommend it and I will never come back to Germany. The entire Frankfort airport staff was wretched. Awful experience.
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "Crew super!! Entertainment very good"
Miinukset: "Plane excellent condition and super clean. Take off and landing on time"
Plussat: "Great Crew"
Miinukset: "It would have been better had we not had a delay of 50 Minutes"
Miinukset: "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "1hr 20 minutes late"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Everything exceeded expectations. Lots of food, space, drinks, and excellent flight crew. Excellent video selection."
Plussat: "Flight was very delayed in Munich"
Miinukset: "Flight was very delayed in Munich due to a shortage of land and handling crew. Very disappointing. Everyone I know who takes this flight complains about the same problem. Arrived in Geneva around 21:00, 1 1/2 hours later than anticipated time of arrival."
Plussat: "Same as above."
Plussat: "Excellent service, food and entertainment"
Plussat: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Miinukset: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Plussat: "Welcoming from the crew"
Miinukset: "Take off was very scared"
Miinukset: "the flight info was off"
Plussat: "Food is better than other airlines, keep it up!"
Miinukset: "breakfast was just a muffin. used to be a real breakfast with bread, butter etc. would be nice to bring that back"
Plussat: "Overall good quality service as usual."
Miinukset: "The flight was 1 1/2 hours delayed, but that was due to weather in Europe..."
Plussat: "Every thing"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "Crew worked very hard to accommodate us."
Miinukset: "Was seated in a section with many noisy infants. I could not sleep or even hear the entertainment system sometimes. Not the airline's fault. People should know better than to travel with infants. I felt sorry for the crew."
Plussat: "I like the way there crew treat with friendly smile"
Miinukset: "The long wait lay off"
Plussat: "Missed the connection"
Miinukset: "Felt helpless and frustrated."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Short flight. Nice crew."
Miinukset: "Delayed even though the plane was there and clean. A 2205 flight didn't leave until 2240 causing many of us to miss our train. No crew ever mentioned why flight was delayed or when we would get moving."
Plussat: "Nice staff...."
Miinukset: "All good"
Plussat: "The flight was canceled!!!!!!!! It was late night and the was. I explanation given to cancellation !!!"
Plussat: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Plussat: "my favorite airline"
Plussat: "Great service, food service nice"
Miinukset: "SMALL seats! Many people did not fit into the seats!!"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "First time in a 747. We flew business class. Seat was a little small but l am bigger than the average person. The food was incredible. Dinner and breakfast were more we ever thought we would get in an flight. The service from our flight attendant was wonderful. I would fly Lufthansa again."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Everything was ok"
Miinukset: "Food was very bad"
Miinukset: "This was one of the most uncomfortable flights I've ever been on. The extra cushion attached to the chairs behind our heads made the chairs very uncomfortable pushing our heads too far forward. Not only was it difficult to sleep, it ended up giving me a terrible back and neck ache. The flight from Dubrovnik to Munich didn't have this extra cushion but the flight from Munich to San Francisco did. It's a terrible feature and should be removed. Lastly, the food on this flight was awful and it made me sick. I traveled in Croatia and Montenegro for 2 weeks and didn't get sick once but I got sick from the airline food on the way home, that's pretty disgusting."
Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
Food and service were excellent. Some of the crew were wonderful.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Miinukset: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Plussat: "Pleasant crew. Appropriate and efficiently served snack."
Miinukset: "Boarding and disembarkation were slow."
Plussat: "Planes were on time and connections made."
Miinukset: "One bag delayed as not put on flight and food could be better."
Miinukset: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Miinukset: "I congratulate the KLM crew!"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"
Plussat: "The flight crew was so friendly and the food was really good."
Plussat: "Good for both."
Miinukset: "Bigger seats."
Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "Long haul flight made pleasant by KLM"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."
Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Very friendly onboard personnel - I really had kind of homy feeling."
Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"
Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plussat: "kLM staff was great."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Plussat: "Left ontime and service was excellent."
Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Plussat: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Miinukset: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plussat: "Very friendly staff"
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Plussat: "staff was fine"
Miinukset: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Plussat: "The crew were pleasant"
Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"
Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Miinukset: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Very smooth flight. Not enough meal choices.
You have to pay for water. FOR WATER.
The most comfortable business class seat/bed I have experienced. A lot of room to stow all your stuff. And excellent food and service, to boot!
First time flying with SAS. Decent budget airline. Didn’t like having to pay for snacks and drinks. Seats were comfy. Took off over an hour late after sitting at the gate. Nice crew. Would probably fly them again if the price is right.
Seats were like bus seats; good food; overall okay.
Plussat: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Miinukset: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Miinukset: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Plussat: "Crew very friendly and helpful."
Miinukset: "Seat didn’t recline as much as it should be. Maybe cuz we are sitting the last row. Which makes it less comfortable."
Plussat: "Cool crew"
Miinukset: "More leg space on economy section"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Plussat: "The crew was very helpful and went out of their way to make sure the passengers were well taken care of."
Miinukset: "Have more books available for passengers who want to read."
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Excellent short flight"
Miinukset: "Did not eat"
Plussat: "Newer plane with comfortable seat for coach. I liked the two-four-two seating arrangement. The direct flight to my destination was a plus."
Miinukset: "Nothing was negative."
Plussat: "The crew was great! and food was good!"
Miinukset: "Not enough movie choices. Coach seats a little uncomfortable."
Plussat: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Miinukset: "Limited selection of food, snacks, and drinks Limited selection of movies"
Plussat: "The fact that I was lucky and the plane was not full and got two seats to myself"
Miinukset: "Terrible planning with too few ticket counters that created a huge line and massive delays First European airline that I have travelled that offered no food"
Miinukset: "Our suitcase was damaged. Because we did not notice this until we got to our apartment we found that it is not possible to make acclaim, rather you just have to make a general complaint with a response according to SAS likely in 3 weeks. This process took over an hour of my time. The three tel numbers given to report damage are in Scandinavia and not much use when travelling within the UK."
Miinukset: "Pay for a coke?"
Plussat: "Plane was fine and it arrived on time."
Miinukset: "Main meal was awful. Crew was hard to find. Also water or juice was not served on flight after the meal (for hydration)."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "The food"
Miinukset: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"
Plussat: "Entertainment great, plane clean and newish. Breakfast way better than most competitors on transatlantic. Fruit salad, hot good sized rolls, yogurt, thick slices of ham n cheese so much better than BA’s downsized granola bar and mini muffin ( that they also serve in the upgraded class!"
Miinukset: "You really need to either have no legs or be 5’6” or less to fit in the seat without angling sideways. But alas SAS is no worse than the competitors in this department. Crew served meal 2.5 hours into 9 hour flight and about an hour after complimentary drink. My can of Coke was well gone when the mediocre dinner arrived and I got an earful for daring to ask for another one. It finally arrived after dinner with the creditcard machine etc. Yes, it was $4.00. I passed. As the coffee service was in full swing."
Plussat: "Friendly staff"
Miinukset: "Crew not very friendly."
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Miinukset: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Plussat: "Flight was on time and the crew was effcicient"
Miinukset: "My knees hit the sear in front of m before they recloined. No way to sleep."
Plussat: "Boarding was quick and efficient."
Miinukset: "Flight attendants were not friendly."
Plussat: "Quick, efficient"
Miinukset: "Older plane, entertainment, & food"
Plussat: "Crew very nice. More leg room in front of seats then most planes.. Plane on time ."
Miinukset: "Not many movie choices, Food was just ok. Do not put tomatoes on sandwiches ahead of time, it makes the bread wet and soggy."
Miinukset: "There was no food so can't give food any stars"
Plussat: "Nice guy behind the counter."
Miinukset: "At self check-in, we received a message that we had been placed on standby and that our seats were no longer guaranteed (for the SECOND time this trip with no explanation despite our having purchased our tickets quite some time ago). We were directed to the gate for questions. No one manned the gate until right before boarding. We spent the entire time in a panic trying to figure out how else we could get to our destination in time for a wedding. When we finally talked to someone at the counter, he said this was just normal procedure to be able to shuffle seats. This is not normal. I have flown with many airlines, and I cannot imagine it is ever "normal" policy to tell people they have been downgraded to standby until just before the flight. So much anxiety. Also, the flight was delayed, and the crew had no communication about gates or any other information (within their OWN AIRLINE) for those with connecting flights."
Plussat: "Service on the plane was good. The airplane was on time."
Miinukset: "From the time we reached the airport until we got to the gate was 90 minutes. SAS systems for checking baggage by machine sucks. My wife's number on the booking reference didn't work in the machine Thus we waited in line for 20 minutes to get a boarding pass, but didn't get the baggage tags for her luggage. Another line. SAS overall sucks."
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "The airline is very professional and the crew were very courteous."
Miinukset: "During my layover, the airline did not post the gate for my flight to Athens until an hour before, which caused me to have to run across the terminal to another set of gates."
Plussat: "Delicious food"
Plussat: "Modern plane, great entertainment system"
Miinukset: "Paying for booze, vegetarian breakfast is awful."
Plussat: "Very pleasant staff in airport and on board. Really like the new planes, too. Food served on long haul international legs even on SAS Go which was great."
Miinukset: "Boarding a bit confusing on a couple legs, didn't really announce boarding group etc, but otherwise was fine."
Miinukset: "Flight was cancelled upon check in without any prior notice. Was forced to wait three hours in line for them to reroute to flight twelve hours later. Staff was rude, unapologetic, demanding and incompetent the entire time. Flight was packed, uncomfortable and smelled terrible. Flight was rough, landing was rough. Terrible airline."
Plussat: "Traveled business class after winning the upgrade bid. Really felt like there was little room for improvement. The physical set up, the service, the entertainment were all delightful. The privacy, the horizontal sleep option on a 9 hour flight were just special."
Miinukset: "Felt the food choices needed an upgrade. Fresh is not the only important ingredient."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Plussat: "Comfortable seats."
Miinukset: "Entertainment center was not working for left half of plane (which included me). Crew was extremely lazy. I asked for a coffee and she told me to get up out of my chair and follow her to the back to get the coffee. Why couldnt she just bring me my coffee? My friend had the same issue, he asked for water and she had him come to the back to get it."
Miinukset: "I was charged 500 DKK (about $80) to check a single suitcase. I was assuming an allowance of one bag on an international flight - I guess I should have read the fine print. What was most annoying though is the fact that the bag didn't even make it to destination (on a direct flight, this is hard to accept)."
Plussat: "Short flight, friendly crew."
Miinukset: "the seats are very narrow, not comfortable movies are not good - either old or low rated movies"
Good cabin crew, Wi-Fi availability al through my trip.
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Plussat: "Feel like reacist Company"
Miinukset: "I didnt like the treatment of the crew."
Miinukset: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Plussat: "I loved the different features on the screen and the excellent. Customer service on this flights"
Miinukset: "The space on the seat."
Plussat: "The crew was perfect"
Miinukset: "No wi fi on the plane."
Miinukset: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Plussat: "Polite and friendly service"
Miinukset: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Plussat: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Miinukset: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Plussat: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Miinukset: "Explain me to take the bag on time.it was almost left in the airport."
Plussat: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Miinukset: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Plussat: "Great crews, excellent customer service"
Plussat: "The schedule and timing"
Miinukset: "The airport, some of the crew, the aircraft seats, the entertainment system"
Plussat: "On time, no hassle."
Plussat: "Friendly attendants, entertainment variety"
Miinukset: "Comfort, food could have been better."
Miinukset: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Plussat: "The crew was friendly and always came around with water."
Miinukset: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Plussat: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Miinukset: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Miinukset: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Plussat: "Crew was very nice and the food was excellent."
Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"
Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."
Plussat: "Just a routine flight but done with perfect execution."
Plussat: "No extra charge for simple refreshments."
Plussat: "Quick and efficient not lying more to say or critique."
Miinukset: "Coffee and a bread roll as a snack??"
Plussat: "Timely and smooth teansit."
Miinukset: "Food has a way to go to be appetising."
Miinukset: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Miinukset: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Miinukset: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Plussat: "Great food (Economy class). Good Service"
Miinukset: "Not enough bathrooms on Economy class area due to aircraft design."
Plussat: "Food was Fantastic, Air France the Best on Air."
Plussat: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Miinukset: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Miinukset: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Plussat: "Nice crew, free snacks"
Miinukset: "For taller people flying economy sucks . The seats are always to small"
Plussat: "Hospitality of the flight attendants"
Miinukset: "Toilets could hv been cleaned more often"
Plussat: "Cabin crew very friendly and caring."
Miinukset: "Airport services and lounge are OK."
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Plussat: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Miinukset: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Plussat: "Pretty decent"
Miinukset: "Not much"
Plussat: "Always like Air France. They are in tune with keeping the traveler updated."
Miinukset: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Plussat: "Great crew"
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "There was enough leg room"
Miinukset: "The food was not very nice and the aircraft was really cold."
Miinukset: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Plussat: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Miinukset: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Plussat: "Pleasant staff."
Miinukset: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"