Train your checkin people in new york!
Many features of the inflight entertainment didn’t work
Everything was pretty good to excellent
Food could have been better. Entertainment was the same during both June and July. It could have been changed.
Direct connection to US. Otherwise no in flight food choice and food quality is poor. Not much entertainment choices and are outdated. I just starved and slept through the flight.
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room. The choice of Indian movies was not that great!
They lost my baggage, if that can be improved it would be 5 star
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
food comfort chars helpful crew helps with finding or making announcements where to go for connecting flights
Everything is excellent eventhough our flight was cancelled. They provide us accomodation in the hotel and food. I understand why the flight was cancelled and I’m glad they did cause it’s for our own safety.
They need to have a restroom in that big room that they seat you in before boarding.
Plussat: "Best in the world, as always."
Plussat: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Miinukset: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Plussat: "Comfort n clean"
Miinukset: "Delay could be complimented by faster speed"
Miinukset: "Change the food menu, boring with the same menu"
Miinukset: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Plussat: "Cabin crew knew how to work."
Miinukset: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Plussat: "The crew was great as usual. The food was good"
Miinukset: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Plussat: "The crews on board were amazing!"
Miinukset: "The service from the ground staffs are not as good a the crews onboard."
Plussat: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Plussat: "Well organized boarding, friendliness of staff, food service"
Miinukset: "Flight was delayed by about an hour."
Plussat: "Friendly staff Good customer service"
Miinukset: "There was nothing i dislike"
Miinukset: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Miinukset: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Miinukset: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Plussat: "Crew very friendly"
Miinukset: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Plussat: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Miinukset: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Plussat: "It’s worth it to pay a bit more for the extra legroom seats."
Plussat: "Very attentive and super awesome crew."
Plussat: "Seats more comfortable than premium economy, staff more helpful!"
Miinukset: "Food was ordinary"
Plussat: "All of services, food, Language, clean air even so beautiful ~~"
Miinukset: "So nice and beautiful wearing also food is very good"
Miinukset: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Plussat: "The flight attendants were amazing."
Plussat: "SQ did a great job again. I plan to fly them in the future."
Miinukset: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Plussat: "It was good"
Plussat: "friendly staff top Service top Inflight"
Miinukset: "old aircraft, no usb or power point charging. choice of 5 movies"
Plussat: "everything are okey"
Plussat: "Foot rest, large movie screen, good food"
Miinukset: "They ran out of diet drinks."
Plussat: "Service was great."
Miinukset: "Bit on the cold side."
Plussat: "Crew was overall friendly"
Miinukset: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Plussat: "Food, movies, support, were all wonderful."
Plussat: "Service was best in class"
Miinukset: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Plussat: "clean aircraft and friendly cabin crew"
Miinukset: "uncomfortable seats, average meals, poor infotainment selection"
Plussat: "The comfort and food plus drinks."
Miinukset: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Very organized airline with friendly and professional air and land crew.
The boarding procedure was ABYSMAL. It is infuriating to be asked to "social distance" and wear masks when the airline is unable to conduct boarding in an organized and efficient way. The crew was totally incompetent in informing waiting passengers. No microphones. No digital display of boarding order. No staff assistance. Waiting for WAY too long with no explanation. It was perfectly awful. Food was eatable but completely tasteless. Not nearly enough liquid distribution.
Seats weren’t clean. Screens need to wiped correctly.
Miinukset: "On time performance."
Plussat: "Private cabins in business class"
Miinukset: "Better control over boarding process"
Plussat: "attentive crew. comfortable seating. good food options"
Miinukset: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Plussat: "Attentive and friendly crew, leg room"
Miinukset: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Plussat: "Seat comfortable"
Miinukset: "coffee is to strong and to many spicy foods"
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Miinukset: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Plussat: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Plussat: "Seat was comfortable and entertainment selection was good."
Miinukset: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Crew not as nice."
Miinukset: "More hospitable crew"
Plussat: "I like that they deliver me safe and sound to Vietnam"
Miinukset: "I would prefer no interruptions while I am watching my movie"
Plussat: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Plussat: "Great crew and front desk"
Plussat: "Service and entertainment."
Plussat: "They are the best"
Miinukset: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Plussat: "The crew were nice and very helpful. Vegeterian meal was great"
Miinukset: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Plussat: "business cabin nearly empty. comfortable seats"
Miinukset: "Expensive WiFi"
Plussat: "Food was excellent. Service was excellent."
Miinukset: "Entertainment was limited."
Plussat: "They do their job well"
Miinukset: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Plussat: "This flight failed its purpose of getting me there on time. The delay was not due to inclement weather. Paid more than other airlines charged to get a quick flight but ended taking longer than other flights."
Miinukset: "The flight left JFK almost an hour late so I missed my connecting flight to Kolkata. Was supposed to arrive Saturday morning for my Father’s funeral but would not make it on time now. A wasted and very disappointing trip! I bought a ticket which would get me there quickest but instead had an extra 8 or 9 hours with an extra stop in Mumbai and layover of 5hrs!"
Plussat: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Miinukset: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Miinukset: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Plussat: "everything went smoothly, no delays, boarding was easy and quick"
Miinukset: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Plussat: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Miinukset: "The alcoholic drinks on the craft had to be banned for sack of God"
Plussat: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
Miinukset: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"
Plussat: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "Some how it was a good experience"
Plussat: "Smoothe landing"
Miinukset: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Plussat: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Plussat: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Miinukset: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Plussat: "service, cleanliness"
Miinukset: "seats too narrow, but understandable"
Plussat: "Staff were friendly, food was good, and the plane was nice."
Miinukset: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Miinukset: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."
Plussat: "It was not a full flight. It was ok."
Miinukset: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Plussat: "Comfortable wide seats, good service"
Miinukset: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Plussat: "Crew was friendly , Seats were fine ."
Miinukset: "They only had one choice of pork roll , Which was not. Good , As I m a Muslim , I couldn't eat on the flight . More food. Options"
Miinukset: "The flight was delayed and I almost missed my connecting flight to Oslo."
Plussat: "Very good"
Miinukset: "Very good"
Plussat: "The staff is very customer friendly. One of the best. I"
Miinukset: "In general the toilets are clean but for this trip they weren’t very neat."
Miinukset: "The flight was three hours late."
Miinukset: "The breakfast vegetarian food didn’t have any taste! Serve some real food!"
Plussat: "My flight was delayed, at check-in I was offered an earlier flight that was departing in 40 minutes. Because premium economy was full I was upgraded to business class"
Miinukset: "not getting any AA miles for economy / economy plus tickets on Cathay. Will make me consider flying alternatives like Thai next time"
Miinukset: "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
Miinukset: "short haul business class seat very uncomfortablev- flight delayed as usul"
Miinukset: "Icecream too hard"
Plussat: "lost connection sue ro the Arline , terrible ground staff"
Miinukset: "lost connection sue ro the Arline , terrible ground staff"
Plussat: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Miinukset: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Plussat: "Food is delicious and fresh"
Miinukset: "The inflight Entertainemnt is lacking. Shows are too old and few."
Miinukset: "It’s front row business class. First of CX needs to be upgraded like the 777-300R, full recline , 4 seats in one row instead of 7. Specifically seat 12c front rower, when the foot rest comes up, there is no room for your feet, if you have long legs. Very uncomfortable for an expensive ticket"
Plussat: "Reasonable leg room in the economy"
Miinukset: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Plussat: "Was good but the food was bad"
Plussat: "comfortable seats with good leg room"
Miinukset: "Cabin crew did not offer much service. No coffee, tea or water offered."
Plussat: "The crew is so nice!"
Miinukset: "Same seat selection issue."
Plussat: "Average flight. Nothing special. Pleasant flight crew."
Miinukset: "Baggage was delayed."
Plussat: "The crew was totally professional, the food was good, but the passengers were horrible, which is not Cathay Pacific’s fault."
Miinukset: "The American films were good but they could be better."
Plussat: "Hard to make such a long trip comfy in economy"
Miinukset: "Very attentive crew. I didnt go hungry or thirsty. Real friendly."
Miinukset: "Poor inflight service"
Plussat: "The service"
Miinukset: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Miinukset: "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
Plussat: "Absolutely nothing"
Miinukset: "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
Plussat: "We arrived late again."
Miinukset: "Flight delay."
Plussat: "Great service from flight attendants."
Plussat: "Great entertainment choice"
Miinukset: "Vegetarian meal pre-order very dull."
Plussat: "Plane was clean"
Miinukset: "The crew was uninformed and unobservant to actual conditions in the cabin. They kept the air conditioning on and no one was available to address the situation. People started to take their winter coats out of the overhead bins and sit in their seats with coats on. They spent a significant amount of time repeatedly requesting that the window shades be moved up or down. Frankly, if I buy a window seat I should have the option to look out the window if I'm not disturbing my neighbors."
Plussat: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Plussat: "Entertainment choices, wine, charger"
Miinukset: "Food Choice and Alcoholic choices"
Plussat: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Audio was good quality. Liked the maps."
Miinukset: "Limited leg room."
Plussat: "Very professional and attentive, also thoroughly enjoyed the food provided."
Miinukset: "Ah there was a lot of crying babies, but that isn't the airlines fault"
Plussat: "There wasn't much to note. uneventful and ok service"
Miinukset: "There wasn't much to complain"
Plussat: "crew great, food very good"
Miinukset: "flight also late taking off"
Miinukset: "It was operated by an alliance air company but I bought thru American Airlines, I even didn't know that was a coshare because I started the first leg with American, once it got cancelled they said that they couldn't do anything, and the other company said that the ticked was issued by American, nightmare. BTW I'm a Platinium member of American Airlines, what thy should at least give a little attention since I fly every month."
Plussat: "Being upgraded to premium economy was one of the best surprises ever in my life. Wide Seat and leg space, great food selection, baggages not misplaced, up to date email notification of flight status very much appreciated!!!"
Miinukset: "Should have more Indian movies on flight."
Plussat: "Blankets and good movies and very kind"
Miinukset: "Sometimes too cold"
Plussat: "Crew was good"
Miinukset: "Waiting time , as the flight was not scheduled on time. Also there was no vegeterian food from Honk Kong to SFO."
Plussat: "On time performance"
Miinukset: "Though nothing completely egregious, my interaction with crew on the flight were the worst I have ever experienced when traveling. The first was after attempting to go to the bathroom mid-flight. This was an 11 hour flight. I'm not sure whether the captain forgot to turn off the seatbelt sign during the middle of the flight or if he anticipated turbulence, but the seatbelt sign was on for at a minimum, 45 minutes. After waking up I had the urge to go to the bathroom and walked back to try to get there. Once close to the bathroom a flight attending pointed in the other direction and said "sit down and put your seatbelt on." I expressed that I had to go to the bathroom and he again just repeated "go put your seatbelt on." I stood for another few seconds in disbelief that I would really be turned away from using the bathroom in the middle of a flight and during this short time of standing there he again repeated: "go put your seatbelt on." I would like to stress that there was absolutely no turbulence at this time. Whether or not this is protocol and any attendant would have told me the same, the attendant could use lessons in how to properly speak to people by having a better tone AND saying please. Explaining the situation would also be helpful instead of just using your power to command another adult to do something. After returning to my seat, I saw multiple other people also try to get up to go, who received the same fate, so it was obvious he was trying to adhere to the rules, but clearly if the fasten seatbelt sign has been on for over an hour at that point, you should be able to be an adult and put the situation in context; people need to use the bathroom on a long flight. My second poor interaction was at the conclusion of the flight. I was listening to music on my phone and hadn't heard the captain announcement that we should begin to prepare for landing. On ANY other flight I have EVER been on, the crew will come around and verbally ask people politely to put their seat up, return trays to their stored position, and unplug any USB electronics. One of the crew, without asking me first or even making eye contact, came up and unplugged my phone from being plugged in and manually put my seat up to upright position and walked away. This might seem like a simple thing, but you should NEVER touch someone else's property. Further, to place me upright without warning was extremely rude. If this flight had been the only flight I had with Cathay Pacific, I would never fly with this airline again, because it would have seemed to me that your crew lack social skills, are impolite, and may have language barriers. Luckily, my trip was round trip from NY to Bali and as such there were multiple connecting flights, and I had good experiences on all the rest. I really wish I had gotten the name of the 2 individuals I had a poor experience with, as I don't think they will help you in securing future customers."
Plussat: "The meal options that were served on this flight were great, and the overall flight was peaceful."
Miinukset: "Flight was delayed due to weather, and this seemed to frazzle the flight crew. Pre-takeoff service of water and juice or champagne was only give to one side of the premium cabin, and when I asked if they would complete it for the other side after take-off was told no. I'm used to Cathay taking our orders and being back what we ask for for a premium experience, however on this trip they just brought everything on carts and asked people what they wanted on the spot, offering no suggestions. Overall the service on this CX 889 flight seemed to be severely underpar for what I expect from Cathay"
Miinukset: "I personally don't like how you can't choose seats until check in. Although the food menu states that noodles and snacks were available upon request, we were turned down several times when we requested. Food served, especially main entree, were barely edible. It was probably the worst airline food I've ever had, and I travel very frequently. When we arrived back at JFK from our trip, it took over 2 hours for our luggage to arrive at baggage claim."
Miinukset: "Those economy seats can only fit a child comfortably."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Turkish Airline airconditioning is very poor; however, I have requested them several times to run the airconditioning but it wasn't helping at all. They also take so much time to provide the on-boarding food. I have made reservations for business class and I was expecting a better service but I believe they failed in that.
This is another disease as if you have the Internet, you are ordinary deceivers!
You at KAYAK should know this flight NEVER took off. And yet you are asking for the survey?
Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
The flight and the staff were really nice but not what I expected.
Plussat: "Crew was amazing, very attentive to our needs flying with an infant."
Miinukset: "Boarding process"
Plussat: "Food was good in general (parmesan pasta, mousse desert), sometimes okay (chicken) Movies and music were well-updated and in large variety"
Miinukset: "Sometimes, food Some seats were too tight."
Miinukset: "Hi the flight from New York to Istanbul was deleted four 4 hours . from Istanbul to Madina it was ok but I didn't may bagages yet."
Plussat: "Horrible service, airline left passengers completely stranded after missing connection due to delay"
Miinukset: "Minimally caring about their customers doesn't seem too unreasonable an expectation, and yet no Turkish airline employee could be bothered to help."
Plussat: "The staff was kind and well spoken on the flight."
Miinukset: "The gate staff was not forthcoming with information and both of my flights were delayed by an hour and no one shared info with passengers."
Miinukset: "My flight NEVER took place and you have no idea. Shameful! I was hospitalized and I couldn’t flu to Belgrade. I am deeply dissapointed you are not willing to give me my money back. I will NEVER use your service again!"
Plussat: "It was one of the best airlines in all respects. We flew economy and were treated very well. The stagg was lovely and the food plentiful and good. I will definitely fly them again. The website could be a little easier to navigate to check flight status and seat confirmation. They need to work on that. United airlines website would be a good place to start rheir study."
Miinukset: "The website needs work. See above."
Plussat: "Everything- hot moist wash rags & overnight kit were luxury touches."
Plussat: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Miinukset: "For a long international travel, there is nothing bad to say. They are superb!"
Plussat: "The international pods were wonderful. Lots of space and could choose from a ton of movies. the bathroom was oversized with plenty of space. And the Bentley travel packs are a very nice touch. The highlight of the trip though is the Turskish Lounge in Istanbul. It has several grand pianos, tons of iMac stations, a freaking golf simulator, and different food stations. Thai, Turkish cuisine a salad bar. It it the best lounge I have experienced 10 fold. It’s the size of a mall."
Miinukset: "One negative was the beverage service. Iberia and Korean air are much more attentive before and upon take off. Beverage carts come around quite often. Turkish, not so much. Also food was just okay. Feel like other airlines do better in business class"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Crew was very helpful!"
Plussat: "The flight attendants are always helpful and very nice!"
Miinukset: "I have been flying Turkish Air quite a bit since 2011. I have noticed that on some shorter flights they are using newer planes with a bit more leg room, but on their longer flights (Like the one I take quite a bit from Los Angeles-Istanbul) they are using older planes that are horrific for anyone over 6' tall. I can't even sit in the seat without my legs jamming against the seat in front of me, and when the recline, I have to sit sideways. They are also very small sideways. I am a big guy, but not overweight, and barely fit in the seats. Their seats are definitely getting worse since I started and they ended their economy plus seat option, which at least gave you an option, for a couple hundred dollars more, you could have a nice seat. This is of course to make more money and jam more people on their planes without caring at all for the passengers comfort when you are flying, and it makes those long 12-14 hour flights miserable! Also, the planes are very hot when you board, which can be very uncomfortable, and they no longer give you a hot towel (As they used to) until the plane has taken off. They also do not serve a 1st beverage right away after take off (10,000'). Your first beverage is with the first meal, and then you are not served anything again until the second meal, whereas most other airlines serve drinks throughout the flight. SO you fly for 12 hours with 2 service times and no offers of drinks, snacks, etc. during the flight."
Plussat: "Food was fine"
Miinukset: "delay time and Istanbul airport"
Plussat: "They tried to put us with other planes. They weren't successful"
Miinukset: "They canceled our first flight ( not knowing the reason)from then our trip been ruined, going and coming. We had to buy a return tickets ourselves to get back to Portland. Not happy with them at all. Never were able to go with our original flights."
Plussat: "Good excellent! Service attentive, friendly."
Miinukset: "Over crowded, no leg room"
Plussat: "EVERYTHING !!!!"
Miinukset: "NOTHING TO UNLIKE"
Plussat: "Nice seating, nice food, lovely crew"
Miinukset: "Waited too long to board"
Plussat: "Since boarding process thru comfort, food, entertainment, everything was perfect. Back to travel in the airline without thinking twice about it."
Plussat: "Amenities. Flexible food options if requested ahead online. Bilingual staff."
Miinukset: "Less legroom than others. Small drink proportions."
Plussat: "Unfortunately they do not use their best aircraft on this route, still good experience and surprisingly good food. On time and perfect service."
Miinukset: "Seats only average as far as comfort and room, and no personal screens for entertainment (unlike the route Athens-Istanbul, which is the same length as this one, Istanbul-Bari)."
Plussat: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Plussat: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Miinukset: "It wasn't communicated beforehand to check in our baggage to electronics."
Plussat: "Very nice service"
Plussat: "Just entertainment system and crew makes your life easier on aircraft."
Miinukset: "Long boarding time from Amsterdam to Istanbul. No explanation of delay and THY wants you to wait miserably on gate. On Schipol airport there is screens everywhere and they do not bother to update the status of boarding. Instead, they behave like everything is normal you are the person making the problem."
Plussat: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Plussat: "Friendly corteus service, always trying to please."
Miinukset: "My connection is very long on the return, but I was ablessed to take a compimentary tour in Istanbul"
Plussat: "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
Miinukset: "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"
Plussat: "- No security lines when transiting at Istanbul. - Generally well organized. - Decent food and drinks selection on board. - Choice of Turkish and French wine in Economy. - About the same on other points as other leading airlines."
Miinukset: "- At Istanbul no long chairs for taking a nap during long connections when arriving on a red-eye flight (like they have at CDG or Dubai or many other airports). Overall, very crowded airport. - The plane had older entertainment system with no USB port to charge-up the cell phone nor a power outlet."
Miinukset: "Staff was rude, was so bad cannot even use word customer service to describe it"
Plussat: "Food and service were great. Plane was super clean and economy seats were very comfortable."
Miinukset: "The in-flight entertainment system didn't work on the way back."
Miinukset: "Announce too early boarding time, 50 minutes late for boarding."
Plussat: "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
Plussat: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Plussat: "The entertainment choices were quite good. Flights arrived more or less on time."
Miinukset: "Our departure flight (BOS-IST) was changed 6 weeks after our booking, so our 2.5-hour layover became 10 hours. This happened before in my past experience with Turkish Airlines. There were many babies and small kids, so the noise level was high. Not ideal if you want to get some sleep on the flight."
Plussat: "The food was great and the movie selection was also good"
Miinukset: "The person who checked me in did not give my boarding pass for connecting flight and also didn't ask me if I wanted my bags for my layover stay inistanbul. Good thing I asked or else I would have been without essentials."
Plussat: "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
Miinukset: "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."
Plussat: "Stewardesses were friendly flight and plane accommodation was great they fed us even gave us little things like a mask to sleep better and slippers for feet to make us comfortable and a blanket and a pillow to make us comfortable and the seats were comfortable and they fed us three times"
Miinukset: "It's a long flight but obviously there's nothing they can do about that"
Plussat: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Miinukset: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."
Miinukset: "FROM TEL AVIV WAS BAD, LATE, NO KOSHER FOOD, MISSED CONNECTION. TO TEL AVIV OK.. BUT VERY LATE HOUR AS SCHEDULED."
Plussat: "The service was excellent The Pullman Hotel was an excellent choice for dissatisfied customers. The staff was friendly and understanding."
Miinukset: "Only an hour between connection so the connection was missed.Also the airline only gave a food vouchers for one restaurant. That restaurant has poor choices of items to select from ,food quality was substandard ,the choices of the items was to limited, and the people in the restaurant was rude."
Plussat: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Plussat: "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
Miinukset: "Keep up great service standards"
Plussat: "Crew were great. Seating was comfortable."
Miinukset: "Boarding seems a bit of a crazy process."
Miinukset: "Very little. Just a great flight ."
Plussat: "Great service from start to finish"
Plussat: "Excellent service"
Miinukset: "Delayed with no announcements or explanation."
Plussat: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Miinukset: "It was early but that was our choice!"
Plussat: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Plussat: "Great service"
Plussat: "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
Plussat: "The people at the counter helped me and were great"
Miinukset: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
Plussat: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Miinukset: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Plussat: "Flight was generally ok."
Miinukset: "No power or USB ports."
Plussat: "New plane, service great, process fine."
Miinukset: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Plussat: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
Plussat: "The flight attendants are friendly"
Miinukset: "The food is a bit “pedestrian”"
Miinukset: "Extraordinarily uncomfortable seats"
Plussat: "Plane was clean. Staff were pleasant and professional."
Miinukset: "Flight from TPE to SGN A321 was very comfy able."
Plussat: "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"
Plussat: "On time Courteous Staff"
Miinukset: "No in flight entertainment"
Miinukset: "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."
Plussat: "Well worth the price"
Miinukset: "All good"
Miinukset: "We could not check in on line . Why? This reason made us have to waited in the long line"
Plussat: "The captain was friendly and informative"
Miinukset: "The food was terrible and the staff was rude"
Miinukset: "Food... only could have the fruit"
Plussat: "Food served inflight was excellent, new airplane, and comfortable legroom"
Plussat: "Comfortable seats, but that was about it. Just ok."
Miinukset: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Plussat: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Plussat: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Miinukset: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Plussat: "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
Miinukset: "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."
Miinukset: "Flight was cancelled without any notice and caused us to miss connecting flight."
Plussat: "Food: good recipes, shoved out hot"
Miinukset: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Plussat: "The crew was nice, boarding was easy"
Miinukset: "No entertainment and the business class seat doesn't lay flat all the way."
Plussat: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Miinukset: "See above"
Plussat: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Plussat: "Efficient in time fight in an excellent aircraft B788-9"
Plussat: "Ground and air staff were pleasant and helpful"
Plussat: "Great safe airline. Friendly flight attendants. Roomy seats."
Plussat: "Stewards were friendly and helpful. Seats comfy. Take off and landing smooth. Highly recommend when traveling within Vietnam. Plus: they're a Delta partner do FF points!"
Plussat: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Miinukset: "There weren't individual entertainment systems."
Miinukset: "The lack of support to help us to rearrange flight. No explanation"
Plussat: "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
Miinukset: "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."
Plussat: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
Miinukset: "For a short hop I have nothing to suggest. Perfect"
Plussat: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
Plussat: "No baggage charge, good comfortable plane."
Miinukset: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
Plussat: "friendly air crew"
Miinukset: "limited film and entertainment"
Plussat: "Great set up and options for entertainment. Felt like the seats were a little bigger than other planes and plane was either fairly new or still in good condition. Was on time and the boarding process went quickly."
Miinukset: "Food was mediocre but it is airplane food so no big deal."