More space . Several delays , boarding process and security extremely disorganized and time consuming
The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
The 50 or more Hasidics refused to wear masks, despite the crew’s entreaties. The airline did not have an enforcement officer aboard, and there were no consequences awaiting them at JFK. Laws apply equally to all, and the Hasidism have no right to endanger passengers and crew.
Plussat: "Seat was very comfortable. Crew was great."
Plussat: "The crew. The punctuality."
Miinukset: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Plussat: "Crew allowed me to change seats to get two empty seats by the window that were available."
Plussat: "The crew"
Plussat: "Amazing crew"
Plussat: "Plane was clean. Staff helpful"
Miinukset: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Plussat: "Food was good. Plane was good."
Miinukset: "Night flight should turn off light. Staff was not skillful and professional."
Plussat: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Miinukset: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Plussat: "Service was good and the crew was courteous and friendly"
Miinukset: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Plussat: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."
Plussat: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Plussat: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Miinukset: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."
Plussat: "Again as in previous flight very efficient professional and pleasant staff ."
Miinukset: "Seat reservation system didn't work ,reserved one seat and got another.Food portions were smallish .No internet over the Atlantic .While the multimedia service was phenomenal I guess there could have been a larger variety and more episodes would have been good as well ."
Miinukset: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
Plussat: "It was perfect, very few people, great service"
Miinukset: "Sweet or saulty 'Snack' is a joke"
Plussat: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Miinukset: "Hot tee was only offered after hot meal service not before."
Miinukset: "They are always delayed"
Plussat: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Miinukset: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Miinukset: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
Plussat: "The crew was very very nice and flight was very quick."
Miinukset: "No entertainment at all, music nor tv :/"
Plussat: "Despite airport issues, we took off quickly and all went well. No complaints"
Miinukset: "No problems."
Plussat: "The plane crew was really nice always there for my needs."
Miinukset: "The seats were uncortable my chair was very wobbly."
Miinukset: "The vegetarian meal was OK"
Plussat: "Love the coordination"
Miinukset: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Miinukset: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Miinukset: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Plussat: "My waffle and coffee"
Miinukset: "Very small seats with hardly any legroom. Flight delayed 2 hours. Nasty attendant told me my bag was too big for overhead compartment. It wasn't."
Plussat: "Everything was great!"
Miinukset: "There was nothing in specific that I didn't like!"
Plussat: "Free wifi on the return flight"
Miinukset: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Plussat: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Miinukset: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Plussat: "The food was excellent and the business class layout was perfect."
Miinukset: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Plussat: "Best take off, Best Fight, Perfect Landing...!!!"
Miinukset: "Diner was tasty...but, no breakfast... would have been great..!!!"
Miinukset: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
Plussat: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Miinukset: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."
Miinukset: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Plussat: "Everything went well other than what was served for breakfast."
Miinukset: "The food that was served for dinner was fine. Some fruit/yogurt would have been far better for breakfast than the muffin that was served."
Plussat: "Not much...."
Miinukset: "The ticket indicated the wrog gate 21 instead of 31."
Plussat: "the crew was amazing."
Miinukset: "Add more movies, use different headphones, can't hear anything. Add snacks to the flight, and make the second meal bigger, a sandwich is not enough in a 10 hour flight. add more drinks to the list"
Miinukset: "I wish the flight lasted longer than the usual 8 hours, such a great experience!"