Etsi halvat lennot reitille Indianapolisista $[7232-Helsinkiin

Miinukset: "Seats in economy were very uncomfortable, almost no cushion in any of the seats or the seat backs. Would not recommend Lufthansa for long haul."

Plussat: "Boarding was crazy and confusing. Ground crew poor communication and rude"

Plussat: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."

Plussat: "-"
Miinukset: "Will never use Lufthansa again"

Plussat: "On time, efficient."
Miinukset: "Food is becoming more and more of a joke on Lufthansa, gone are the bad sandwiches, now it is just sweets."

Miinukset: "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."

Plussat: "Seat and crew were amazing but obviously struggled to be proud and confident of their job, can’t blame them if the company cuts expenses all over."
Miinukset: "When you fly business class, you expect a different product than economy, because you pay almost double the price. All we got is the same lousy sandwich as in economy, neither are alcoholic or hot beverages available due to ‘shortage of staff’ as the crew announces. A flight far behind LH standards."

Plussat: "Free drinks"
Miinukset: "Plane land on time"

Plussat: "Free wine!"

Plussat: "Plane was awesome and comfortable"
Miinukset: "Delayed without updates for hours"

Plussat: "Great crew. Great seats"
Miinukset: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"

Miinukset: "Better selection of movies"

Plussat: "Food was good and crew were helpful."
Miinukset: "Seat could have been comfier!"

Plussat: "Lufthansa long haul flights has a really cool air flight status system."
Miinukset: "Sometimes you just get the bad luck of having a smelly passenger next to you. This was one of those flights."

Plussat: "It was all really good, as always when flying with Lufthansa"
Miinukset: "Can always do without delays"

Plussat: "Crew very helpful."
Miinukset: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."

Miinukset: "Highly recommended for efficiency"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Short flight but staff very attentive, food good."

Plussat: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Miinukset: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."

Plussat: "Transfer route through Frankfurt Airport was tight but not as tight as outbound. Lovely crew."
Miinukset: "Bus to plane at departure, no room in overhead lockers as space taken up with small bags"

Plussat: "Short flight, snacks, timely take off and landing."

Plussat: "Friendly cabin crew"

Plussat: "Same crew. Really nice flight smooth and professional"

Miinukset: "We had 30 minutes delay"

Miinukset: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"

Plussat: "Welcoming from the crew"
Miinukset: "Take off was very scared"

Miinukset: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Plussat: "Nothing. It was ok at best which is fine on a good day."
Miinukset: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Miinukset: "Not entertainment at all"

Plussat: "Everything as expected."

Plussat: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."

Plussat: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Miinukset: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"

Plussat: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Miinukset: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"

Plussat: "Nothing"
Miinukset: "Check in 2x and security 2x Then rushing about"

Plussat: "On time."
Miinukset: "Nothing"

Plussat: "Online check in worked well through app."
Miinukset: "If you leave something on the plane, don't expect for it to be handed in. My iPad disappeared on the flight. The woman at the boarding gate in Bham kept shouting at everyone, she was really rude, both flights were late taking off."

Miinukset: "Refusal to board as our flight was a few minutes landing"

Miinukset: "Cramped space in economy class."

Plussat: "flight crew was nice"
Miinukset: "Flight was delayed over an hour and there was no bathroom service on board"

Plussat: "Free refreshments. Funny cabin crew!"
Miinukset: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."

Plussat: "Comfortable, left and arrived on time , smooth check in"
Miinukset: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"

Plussat: "as usual flight itself was okay"
Miinukset: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."

Plussat: "You always have the best looking flight attendants. After a year in Egypt it was refreshing to see something other than black haired woman. The food was great as always. Keep doing what youre doing. Thank you Olivia."

Plussat: "Nothing​ was extraordinary."
Miinukset: "Seat comfort. Entertainment. Toilets far from the premium zone. Meal choice. Wine choice, headset. All sub par compared to other airlines in the premium economy space. In particular, Qantas is much much closer to business class than to economy class in it's premium economy product. Lufthansa is just not delivering value to this segment."

Plussat: "Standard Lufthansa short haul, Crew attentive"
Miinukset: "arrived off stand"

Plussat: "Selection of movies in the entertainment section. Food"

Plussat: "I"

Miinukset: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."

Plussat: "Crew were very good."
Miinukset: "No vegan food available."

Plussat: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Miinukset: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."

Miinukset: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"

Miinukset: "Staff Curtsy and overall gestures!!"

Plussat: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Miinukset: "See previous"

Plussat: "Crew very professional"
Miinukset: "Boarding was a little confusing"

Plussat: "Had decent room space seats comfortable"
Miinukset: "My luggage could have arrived for a start"

Miinukset: "There was no entertainment and the food could be better"

Plussat: "Crew was wonderful and welcoming!"

Plussat: "The transfer times were excellent"

Miinukset: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."

Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"

Plussat: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."

Miinukset: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Miinukset: "They lost my luggage :("

Plussat: "Staff and services all very good definitely"
Miinukset: "Everything was brilliant"

Plussat: "The crew were polite and friendly"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."

Plussat: "The staff..the attentions..food."

Plussat: "Didn’t like the sandwich offered"

Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plussat: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"

Plussat: "Staff was so helpful and attentive to our needs.Providing service with a smile."

Plussat: "The Air France service was ok. Got me to my destination on time and alive."
Miinukset: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Plussat: "Quick and efficient not lying more to say or critique."
Miinukset: "Coffee and a bread roll as a snack??"

Plussat: "Food was good, crew was very professional and courteous. Flight was smooth."
Miinukset: "Coach was cramped and the video system didn’t work very well"

Plussat: "Flight on time"
Miinukset: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."

Plussat: "Everything"

Plussat: "Great service"

Plussat: "Very quiet"
Miinukset: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"

Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Plussat: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Miinukset: "Nothing to complain about."

Plussat: "Food and wine was very good. Music selection was excellent."
Miinukset: "Not enough leg room."

Plussat: "It was on time"
Miinukset: "Hard seats Boarding was 35 min delayed"

Plussat: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."

Plussat: "Quiet! No noise-canceling earphones needed. Delicious food."

Miinukset: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"

Plussat: "The free glass of red wine when the plane finally took off."
Miinukset: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Plussat: "Nothing"
Miinukset: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."

Plussat: "It was a wonderful flight and service . Hospitality and welcoming."
Miinukset: "Nothing everything was amazing ."

Plussat: "Absolutely everything perfect."
Miinukset: "Through my own fault I ordered a different seat instead of window seat. :)"

Plussat: "Everything!"

Miinukset: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."

Plussat: "Crew were pleasant most of the time"
Miinukset: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"

Plussat: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Miinukset: "The crew did not announce the score of soccer cup semi final between Belgium and France"

Plussat: "The crew and flight was faultless"
Miinukset: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Miinukset: "Couldn't make the connection....Overall....an aweful experience!"

Plussat: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Miinukset: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."

Plussat: "On time"
Miinukset: "Seats were tight"

Plussat: "Group boarding"
Miinukset: "Not have to have cabin bags taken off us when we were literally first on, loads of people after us putting cases above our seats"

Plussat: "The crew was excellent. However the business class seats were terrible. You had to step over a sleeping customer to get out of the seat. There was no place to put anything other than a distant little drawer under the TV. The food choices were the same old chicken and pasta."
Miinukset: "Food selection"

Plussat: "The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat."
Miinukset: "The seats were a little uncomfortable but to be expected on long flights."

Plussat: "Very enthusiastic and pleasant crew who worked hard to provide a meal and drinks to all Business Class passengers on this short 33-minute flight."

Plussat: "Wonderful crew!"
Miinukset: "It is impossible to get comfortable in those seats."

Miinukset: "Arm rests don’t fully retract"

Miinukset: "Nonexistent leg room. Made me check my carryon bag but did come to reclaim pretty quickly. Couldn’t even get water without a charge."

Plussat: "Very comfy leather seats like business class"
Miinukset: "No free food, snacks"

Plussat: "Staff were nice a friendly"

Miinukset: "Flight was very delayed. Business lounge was poor"

Plussat: "they got me to LA"
Miinukset: "food and drink not served for 2 h ours / flight delayed 1hr 45 mins, no choice of meal it was a take it or leave it offer, ice lolly served 2 hours after food and horrid snack before landing - on a 10.5 hour flight not good enough, I will consider another airline next time I go. 3 trips a yr"

Plussat: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"

Plussat: "Polite crew"
Miinukset: "The food, inflight entertainment. Our flight was delayed by over an hour."

Plussat: "This was a charter by BA. Airbus A320 with amazing legroom. Was slightly annoyed by them not having coffee ( to wake me up for the drive home) but I suppose I get why they weren’t serving hot beverages."
Miinukset: "The beverages thing above."

Miinukset: "Knees pressed up against the chair in front. Being tall means an uncomfortable ride. I was not paying £29 for an emergency seat."

Plussat: "Crew very professional and staff well informed."
Miinukset: "Feels like a bus in the sky. Same device as Ryanair but not on time."

Plussat: "Excellent service I don’t have nothing to say was amazing"

Plussat: "Staff"
Miinukset: "Feeling like one of many cattle funnelled through an already over-capacity system."

Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"

Plussat: "The captain was very apologetic and the crew were friendly."
Miinukset: "The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems."

Plussat: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."

Plussat: "Pilot was informing us about the reason for slight delay. Can not comment on food or entertainment ."
Miinukset: "British Airways introduced boarding by groups Inspite of my plea for my husband who recently undergone heart surgery he had to stand and queu until our group number was allowed to enter the plane. We have been told very firmly by taciturn lady at Fumicino Rome that this are new rules nad they are to be obeyed! compassion is not forte in our experience of British Airways."

Plussat: "I remember time when BA was an example other airlines (professional crew, food on board, etc)... Seats are still better than so called cheap lines and more spacious aircraft. Baggage policy quite generous (however expensive)."
Miinukset: "Well, I believe that now British Airways reach a level of Ryanair... Prices haven't changed thou, still medium range. Customer service very low, no on-board food anymore (even in quite a long haul flights), ridiculous "priority" system, dated planes..."

Miinukset: "Bit of delay."

Plussat: "New plane and boarding was a breeze."
Miinukset: "Had to pay for any food and drinks. No entertainment but very short flight."

Miinukset: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!"

Plussat: "Nothinh"
Miinukset: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"

Plussat: "Boarding pass to from LHR to Hyderabad was not iisued at SAT airport. The guy with wheelchair at London didn't help in getting me boarding pass in time. My flight scheduled left. I had to wait for the next flight enroute to Delhi rather than hyderabad directly. I had to wait for more than 10 Hrs at LHR and Delhi. There was heavy delay to reach my destination."
Miinukset: "Non-issue of boarding pass from LHR to Hyderabad at SAT airport USA. Callous attitude of the guy who didn't help me in getting me the boarding pass at LHR. Enrouting me through Delhi to Hyderabad instead of a direct flight I had to wait for more than 10 Hrs at LHR and Delhi. There was heavy delay to reach my destination."

Miinukset: "Too many delays"

Plussat: "Staff very pleasant"
Miinukset: "Old 747 poor video poor seats old toilets full of dust these plans need to be retired"

Miinukset: "I'm not sure why the lady at the check-in desk was sooo rude and unwilling to help. Customers' presence was really bothering her..."

Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"

Plussat: "The offered free WiFi didn’t work. And the access page had a bug. I gave up"
Miinukset: "The food service was so rushed, that after having asked for a cup of tea three times still haven’t gotten any. But the personnel was nice. Just rushed"

Plussat: "It was a peaceful flight"
Miinukset: "BA just don't get holiday travel. They are hopeless at boarding a plane efficiently, the crew appear uncomfortable with charging for food and drinks, etc. BA compares v badly to Easyjet, Ryanair and Norwegian for efficiency and focus when dealing with holiday makers"

Miinukset: "Ancient, filthy plane, rude personnel, awful food, and probably the worst boarding experience for premium travellers imaginable at Nairobi airport"

Miinukset: "Missed planned event"

Plussat: "Crew was very helpful Plane was clean Food was hot"
Miinukset: "Plane was old. Small screen; limited relimited recline. No usb charger. Headphone jack loose. Seats not the best."

Plussat: "Will use the service again"
Miinukset: "Yes love the journey"

Miinukset: "same as above"

Plussat: "Very good hot food included - this is the British Airways I used to know! Not a big fan of the mayonnaise sandwiches, however..."
Miinukset: "The fact that my husband and I were not seated together - it should be straightforward that tickets booked together should be seated together! Also, this zone boarding system is really inefficient. Just board from the back of the plane in logical chunks!"

Plussat: "Ground staff were excellent, the comfort was acceptable."
Miinukset: "Entertainment was mediocre, and absence of WiFi on air was disappointing. Not being able to eat food of your choice in business class because it ran out, is not acceptable. Crew were indifferent"

Plussat: "Food was tasty"
Miinukset: "Was delayed"

Plussat: "Short flight so no food"
Miinukset: "All good"

Plussat: "Nothing"
Miinukset: "Cramped seats. Hot and sweaty. Poor food quality. Stingy on beverages"

Plussat: "Great crew. Smooth flight. Excellent timing."
Miinukset: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"

Miinukset: "Waiting 6 hrs"

Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."

Plussat: "Wine fantastic, crew fantastic, comfortable seats in biz on A380. Food selection diabolical"
Miinukset: "Food was awgul"

Miinukset: "4-hour delay, switched to other flight. Luckily I wasn't in too much of a rush."

Plussat: "Plane wasn’t full, they allowed everyone to spread out in the plane"

Miinukset: "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."

Plussat: "They were fine. Seemed really short with a mom and her children but other than that, average."
Miinukset: "Well, my flight was delayed for an hour and a half and it seemed like the airlines mistake, not weather. It's going to make me over 2 his late to a concert, which is the main reason I came here. So hopefully they let me in, or I just spent $300 for nothing."

Plussat: "The entire crew and the landing"

Plussat: "I liked that the armrest came up and that the walkway was a bit wider than other airplanes."
Miinukset: "Larger seats"

Plussat: "The pasta meal was quite good"
Miinukset: "Some more space. Individual entertainment. Air quality"

Miinukset: "Paid for a seat with extra legroom, but passenger in next seat allowed small child to run back and forth in the legroom. Nothing was done when observed by crew"

Plussat: "Seating had more space, the crew very relaxed and good humour as well as professionalism."
Miinukset: "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."

Miinukset: "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"

Plussat: "The crew was very courteous and helpful, they seemed to have a positive attitude and worked with passengers like they really enjoyed their job."
Miinukset: "There was a 3 hour delay outbound and a 9 hour delay inbound. On the inbound flight I was put up in a nice hotel for the day and given a $30 meal voucher. However I missed my connecting flights and had to be put up when I got back to the States. Despite getting in at 10pm I was put on a 5am flight."

Miinukset: "Late. Again. For no good reason."

Miinukset: "More leg room, more attentive to customers with disabilities"

Miinukset: "On Time. Delayed advice 3 times."

Miinukset: "Well the flight was delayed out of Indy and then due to some emergency at Ohare, we taxied for at least 30 minutes causing me to be late for my connecting flight and now I'm still here waiting for my new flight which is delayed."

Plussat: "Getting off. Entertainment system."
Miinukset: "The food. Working toilets. 10 abreast seating is too tight on 777. Avoid."

Plussat: "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
Miinukset: "Accurate configuration. A more modern plane."

Plussat: "This was a quick flight - 39 mins I also got an upgrade too"

Plussat: "Wide choice of films on the flight, boarding was hassle free."
Miinukset: "Crew could have been much politer when asking about the food wishes of others. Seemed to have no idea how to walk through the aisles, hitting my head and shoulders more than once while walking through."

Miinukset: "Seats and screens, usb charging points"

Plussat: "アメリカの航空会社でエコノミーでビール、ワインのアルコールの提供があったのが意外でした。"

Plussat: "Nice crew! Specifically remember Monica"
Miinukset: "Boarding was inconvenient and the plane was half empty, leaving the majority of the passengers in the back. I’m sure it’s because of weight distribution but it’s still kind of annoying."

Miinukset: "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"

Plussat: "The seat was cormfortable and the entertainment was dope!"
Miinukset: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"

Plussat: "Considering it was only a 2.5 hour flight, the snack was fairly good."

Plussat: "The crew were great, entertainment was good."
Miinukset: "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."

Plussat: "The crew were nice, glad I paid for the extra legroom."
Miinukset: "The food was only so-so, but it’s only a short flight so you can’t expect too much."

Plussat: "The boarding process and its ease"
Miinukset: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."

Plussat: "Good seat"
Miinukset: "Headset didn't work and no replacement"

Plussat: "Crew was attentive and professional."
Miinukset: "The lady behind me was a bit of a crank / wouldn’t allow me to recline the seat / kept pushing it up. REALLY , that 3 inches was affecting you . SMH"

Miinukset: "The plane was not full. I sat in row 32 with two people on either side of me. In the row in front of me there were no people in it. What’s up with that? We also sat on the tarmac at the time that we were supposed to be deplaning. We were waiting on another plane to back out of the gate for 10 minutes. What’s up with that?? American Airlines, get your act together!!!!!"

Miinukset: "Short flight there was no entertainment but that’s ok"

Plussat: "Row to myself. Big plane."
Miinukset: "Still need more wgroom as someone over 6 feet tall."

Plussat: "The legroom."
Miinukset: "There was nothing not to like."

Plussat: "Super great flight attendant in first class. Very friends and beautiful smile. Nice to see on stressful days traveling. Nice job!"

Plussat: "Everything."
Miinukset: "Waiting for 30 minutes a Dublin to dock."

Plussat: "Arrived ahead of the scheduled time"
Miinukset: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."

Plussat: "Great service and fantastic landing!!"

Plussat: "Great crew, comfortable flight."

Plussat: "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence."
Miinukset: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."

Plussat: "Flight crew were very apologetic"
Miinukset: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."

Plussat: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."

Miinukset: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."

Miinukset: "Nothing was wrong."

Plussat: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Miinukset: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."

Plussat: "Great films and tasty food"
Miinukset: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."

Plussat: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."

Miinukset: "N/A"

Plussat: "The help on getting on the plane and the pleasant staff on the flight"
Miinukset: "The food"

Plussat: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Miinukset: "Seats could be more comfortable, first check d bag could be included instead."

Plussat: "Good space in premium"
Miinukset: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."

Plussat: "Absolutely nothing."
Miinukset: "Overhead bin storage too small for 70% of passengers. Crew had an attitude that was not pleasant"

Plussat: "Not much except the smooth flight."
Miinukset: "We were served only one drink on a four hour flight. Couldn’t find a flight attendant to get a glass a water. Had my flight attendant call button on for a long time with no response. Flight attendants walked right by while attending to other tasks and never even asked what I needed. There were a few call button lights on that never seemed to be answered. I asked for water but never received it. Rouge seems to be a very sub par airline from its Air Canada parent, as I fly Air Canada frequently and am not new at this. This airline needs to work on customer service and it’s image."

Miinukset: "Air Canada try their best to charge you for anything and everything! Including services that I just take for granted on other airlines (such as entertainment). Never booking AC again"

Miinukset: "Space was tight."

Miinukset: "Giving your guest a cup of coffee is basic. To tell guest to get her own is a no no. Better training??"

Plussat: "New plane!!"
Miinukset: "No WiFi"

Miinukset: "Mechanical issue with the plane. Sat on the tarmac for 2 hours without regular updates or any information. Missed connection as a result. Have been traveling for 19 hours still not in Amsterdam"

Plussat: "Flight attendants friendly"
Miinukset: "Food was not as good time"

Plussat: "Flight crew attitude was excellent, comfort in premium class was very good."
Miinukset: "Entertainment, choice very limited, bring your own. Space for carry on luggage limited. They should not allow passengers to have more than 1 carry on."

Plussat: "I liked the fact that they provided beverages and food."
Miinukset: "I hated how there was NO entertainment. Honestly on a 12 + hour flight this was a bit ridiculous. No tv, or movies... no screen on the seat at all. Not even a big one for everyone to enjoy! It was horrible... The seats were so cramped and the staff seemed a bit unprofessional and sloppy looking. The food was pretty bad as well. I've had my fair share amount of flights and honestly this was probably the worse one i've gone on with the amount of hours it took to get to our destination. I wouldn't have mind too much if there was no entertainment on a 2 or 3 hour flight..."

Plussat: "Simple, straightforward, staff was great."
Miinukset: "No screens at seats (haven't been on an international flight in a long time without that!), seats are not very comfortable."

Plussat: "the team helpful"
Miinukset: "nothing"

Miinukset: "The entertainment system was broken on this flight."

Miinukset: "Food options weren't given until flight attendant was walking the aisle which was too late to obtain payment to tender for a meal option."

Miinukset: "My husband went onto the plane in Toronto bite-free and left the plane in Toyko with over 20+ bites from what we assume were bed bug bites. This left us in a panic about dealing with bed bugs. Apparently, bed bugs on planes are becoming more common place! We've contacted Air Canada via email about a week ago and are waiting to hear back from them. Furthermore, the flight to and from Tokyo did not allow much time for sleeping. The flight attendants were going up and down the aisles very often with meals/snacks, drinks, duty-free, and charity requests. I was expecting a lull after the dinner meal where they would dim the lights and limit services for a few hours, but it did not happen. While impressive how many services were available it was a bit much and would have preferred less to allow for some quiet time. Finally, the return flight from Tokyo to Toronto there was a single flight attendant who was quite rude to the other attendants as well as passengers. While boarding a lady in front of us didn't have her boarding pass when entering the plane but was with her husband. This flight attendant asked her for the pass, and she said she knew where her seat was because her husband was right in front of her and they were sitting together (at this point we had our boarding passed check 3 times before even boarding the plane). The attendant raised her voice at the lady and told her it didn't matter and that she needed the pass. Within a few minutes, she was getting after a few flight attendants for insignificant things. This behavior continued throughout the flight, very unprofessional. This was my first time flying Air Canada and I was not impressed."

Plussat: "This flight was cancelled; I don't have any remarkably positive comments about it."
Miinukset: "This flight was delayed for several hours after we had already boarded (due to maintenance, I think), then was unexpectedly cancelled. Air Canada staff did not communicate with us clearly about the cancellation. We asked several staff members for help and some of them simply walked away; seemed like staff did not know what was going on. We over 90 minutes for in-person assistance, only to be directed to a telephone to re-book our flight. We missed an entire day of our trip to Japan. I'm very disappointed in my experience flying Air Canada."

Plussat: "Video screen in seat back so I could watch movies"
Miinukset: "I forced to check my carry on bag despite the fact that there was room in overhead compartments. Consequently my bag was damaged when loaded onto plane, or when unloaded onto baggage carousel. Disorganized loading of passengers onto plane."

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "Great films and entertainment."
Miinukset: "Crew could be more pleasant."

Plussat: "Friendliness of stewardship."
Miinukset: "In flight entertainment didn't work in laptop and steward was not familiar enough with the app to troubleshoot the problem. Limited variety of entertainment. Bumpy flight even at landing. The airplane was making weird noises since the engine started. Food variety is also limited and very expensive for what you get"

Plussat: "Comfortable aircraft - 767"
Miinukset: "What food? Salt pretzels are not even truly safely edible!"

Plussat: "I think I got great fair, so thanks for that! getting a boarding pass was easy....it was nice experience."
Miinukset: "I know it is a short flight....but how much does it cost to offer a snack and drink....$4/5 may be. we start quite early from home....flight may be just 1 and half hour but total journey for us takes more than 4 hours."

Plussat: "Good leg space very comfortable sitting and entertainment television."

Plussat: "The smooth take off & landing"

Miinukset: "The plane left over an hour late, despite the fact that the plane was at the gate hours before departure. This caused us to miss our connection to St. Louis. While they rerouted others on the flight, they did not reroute us because we didn't check any luggage! Their reasoning was we had a chance to make the connection. But they made us wait in a line for 10 minutes to be told that despite our requests to go to the gate. By then it was too late. We then had to fly stand by to Chicago and stand by again to get to St. Louis."

Plussat: "The streaming entertainment system is innovative and well done"
Miinukset: "Final food service (chicken wrap) was not good; reminded me of a microwave burrito"

Plussat: "Departed and arrived on time as expected. Very good selection of in-flight movies."
Miinukset: "Interior of aircraft was pretty cramped, but that's to be expected."

Plussat: "The crew was great"
Miinukset: "Broken toilet for this flight"

Plussat: "Good boarding procedure"

Plussat: "I had an exit row seat so the extra room was much appreciated."
Miinukset: "Aircanada's method of multi zone boarding is a mess. Everyone queues up and blocks whatever zones actually can get on. The seat next to the exit door was freezing. The food was horrible. I understand airplane food is bad but this is some of the worst I have had. Our flight our was fine. There was no inflight entertainment for an 8+ hour flight - you had to rent iPads which is crazy these days. We were late to takeoff due to airport traffic which isn't the airlines fault but then because the customs baggage scanning system went down at Montreal my husband missed his connection - was eventually put on my flight after two trips to ticketing and three calls to aircanada but his bag never arrived in Chicago. We are still waiting for it."

Plussat: "Aircraft had TV screens for each passengers offering a variety of free entertainment for all passengers. (Nice)."
Miinukset: "i am a 6'4* person and flying on any "express" aircraft is a mild form of torture. I know this is not exclusive to Air Canada but come on North America...lets get that leg room increased. ; )"

Plussat: "I liked the flight"
Miinukset: "There was no space around your seats No free food or snacks offered, just soft drinks No big screens for watching movies Not enough bathrooms"

Plussat: "Having empty seat next to me made for comfortable trip"
Miinukset: "Broken headphone jack made trip feel very long and boring because couldn't watch TV."

Miinukset: "Received my luggage after one day"

Plussat: "Direct flight and good schedule"
Miinukset: "The price was higher than Delta direct flight but I chose AC because of my top tier status on AC. That got me a complimentary upgrade but the entertainment system did not work"

Plussat: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Miinukset: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."

Miinukset: "Small, older plane = not much room and very little comfort Arrived late because?!?!?!?"

Plussat: "Nothing"
Miinukset: "They refuse to let me and my friends catch a flight....and they didnt even let us on standby...we had to get a rental car to drive back to nyc...the worst service ever....it just wasnt right to leave us stranded"

Plussat: "Waited a very long time at check in. Four air canada personnel were checking people in, three of them were helping the handful of priority customers and one of them was helping the hundred or so economy travelers"
Miinukset: "See above"

Plussat: "From the comfort of the seats to the movies to the great tasting food, there isn't anything they could have done to make my flight any better. Thank you Air Canada."

Plussat: "A United Airlines employee assisted me by answering questions that I had. This same employee actually came to find me when the Air Canada ticket gate opened early and knew I was waiting to get my boarding pass. Greatly appreciated.."

Plussat: "I think a little more leg room compare to some economy flights."
Miinukset: "I was very unhappy that I could not sit with my husband both ways when we booked the flight together. And we got middle seats which we hate and requested aisle seats. We were also initially placed extremely far away and I was able to change seats to at least being closer, but not together. There was a couple that was throwing a fit that they weren't sitting together in my husband's aisle. The water they provided came from a pitcher and not a bottle and it tasted nasty. I did ask for hot tea on one of the flights and was told they had nothing hot. My tray table was dirty. Sticky stuff on the buckle of the seatbelt. Used plastic cup by my seat when boarding."

Plussat: "The crew was fantastic, and checkin was a breeze."

Plussat: "Decent legroom"
Miinukset: "Food, low quality and low choice entertainment"

Plussat: "Check in and boarding process ok."
Miinukset: "Had to buy meal on the SFO-Montreal leg, which was at the snack/wrap level. Constraint space seats."

Miinukset: "Lost our bag"

Plussat: "Good flight."

Plussat: "Air Canada provided accommodations for me when I was informed about my removal from my connecting flight."
Miinukset: "I didn't enjoy the sassy customer service representative who "assisted" me in redirecting me for the next possible flight to India. She booked me for a flight to London and told me that I was also confirmed for an Air India flight from London to Delhi. This "confirmation" was false after checking in with Air India. There was no entry of me being registered for the flight. Luckily, there were enough seats to make my accommodation. The looming concern that followed was that my bag was clearly not going to be in Delhi once I arrived to my destination. This then became my reality and had to deal with not having my luggage for 6 days in India. There was blatant disregard between both airlines in trying to deliver my bag to me. They both blamed each other and refused to claim responsibility. With both refusing to claim fault, I had to fend for myself and pay for clothes and other necessities. Hands down, the WORST experience I've ever endured while traveling with any airline. I vow to never fly Air Canada and Air India ever again."