Plussat: "Comfortable abd lovely"
Miinukset: "Internet was not available in the next flight"
Plussat: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Miinukset: "More comfortable seats"
Plussat: "Yes, crews and comfort were amazing."
Plussat: "I didnt go because the name in ticket was for person i book for him last time and i couldnt change the name with my name"
Miinukset: "Crew didn’t manage noisy passengers at business cabin"
Plussat: "The food was amazing. The entertainment selection was borderline ridiculous—nearly too many choices!"
Miinukset: "The plane was too hot during boarding and again right before landing. It was really hot in Dubai so I understand why it was hot initially, but unsure why it became warm before landing."
Plussat: "The tv shows and the games for the kids the monitor was large and they didn’t need an ipad to calm down"
Miinukset: "The food , i had better food in the Lufthansa they had jam butter pancakes and mostly a fluffy chewy piece of bread , also both choices were eggs one with cheese one with out !! Why not eggs or pancakes or maybe french toast or something arabic like flafel fool , also the dessert was dates! Not nice"
Miinukset: "Too much children ob the plain and they are crying"
Miinukset: "The boarding could have been better."
Miinukset: "Good flight."
Plussat: "nice comfortable flight"
Miinukset: "depaert on time"
Miinukset: "Connections can be imporoved"
Plussat: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Miinukset: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
Miinukset: "Seats not comfortable Service was not good"
Plussat: "Fast refreshing flight. Food was great."
Miinukset: "They ran out of food options and I was only row 10."
Miinukset: "I don't need to be forced to look at advertisement of Dubai airport and then Dubai itself right before landing, when I have 10 minutes of movie left"
Plussat: "Plenty of space"
Miinukset: "About 30 of us waitined about 20 minutes for the bus to transfer from plane to terminal . I only had 35 minutes to get to my gate for my transfer to Glasgow . No chance for anything to eat . Not happy ."
Plussat: "Nothing special in this trip."
Miinukset: "Flight delayed so much, food was okay, fork"
Miinukset: "Services must be improved as far as hospitality is. Concern"
Plussat: "Expenting better from the Airline and Airport. Airpor has only 2 lounges at other terminals for passengers flying either Delta or United, Not for Emirstes and no Priority Pass. The service was not as expected, took me more than 25 min to get a flight attendant to reach my seat to request a glass of water... when I went to the back of the plane to get water I was told to get back to my sest since seatbelt sign was on (it happend to be turned on for 12 hrs over a 14hr flight... Other than that service is better, than modt of US airlines. I flight frequently and I have boarded Emirates before, economy and business, I feel that they do not deserve best airline qualification for economy, fir example KLM is much better."
Miinukset: "Attention of Flight Attendants Wait before boarding No major airline alliance or frequent flyer program For pay WIFI a complicated selection in the menu and no runs for extra water or drinks Old headphones not compatible eith other comercialized and used by the rest of the world."
Plussat: "Internet in boeing 777"
Miinukset: "Internet in airbus 380"
Plussat: "It was amazing...i didn't even know i was in the air...the food was delicious.....the Emirates was amazing....i wish all my flights can be this pleasant!!!!"
Miinukset: "There was nothing i didn't like"
Miinukset: "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"
Miinukset: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Plussat: "The shops were great, but not enough time to get to them due to multiple security checks.Emirates delayed takeoff by over 30 minutes to accommodate their passengers."
Miinukset: "Wait time, due to multiple security checks, the staff that were performing them were inconsistent. KWI could do better."
Plussat: "Little better. Too bad this wasn't my seat for the longer flight. Quick flight."
Plussat: "Everything was wonderful the crew was outstandingly friendly! I would definitely fly again"
Plussat: "Loved that they took care of a Skywards Blue member, even upgrading my wife."
Plussat: "I watch 2 movies !"
Miinukset: "During waiting the staff didn't serve anything! No tea, coffee or juice!"
Plussat: "Best airline ever. International personnel, extremely friendly. Great duty free shopping and entertainment on board. Bravo Emirates!! Way to go..."
Miinukset: "16 hours transit in dubia without any service."
Plussat: "Everything was on time. Very comfortable. Nice service."
Plussat: "Food was ok. Boarding and check in was good too"
Miinukset: "The crew from kwt to Dubai was so cheap asking if u get a headset we don't hand out one :) funny but cheap..."
Miinukset: "Not enough blockbuster action movies. I expected you would have the new Jason Borne flick for e.g."
Miinukset: "Small sandwich and small breakfast for 9 hour flight"
Plussat: "Your staff are amazing....very welcoming, attentive and a joy to be around. I was comfortable i.e leg room was right for my long legs."
Miinukset: "You offer limited choices on food with consideration to Diversity of your clientelle. Your meal vouchers offer substandard meals in the few selected restaurants. I had layover period of 10hrs on.my return leg and about 6/7hrs. These are extremely long hours to sleep on those uncomfortable lounge chairs. This was the worst experience in my flying time."
Plussat: "الخدمه ممتازه جدا جدا والمضيفين روعه والخدمات كامله"
Miinukset: "اتمنى كل التوفيق لطيران الامارات والتقدم والازدهار والرقي الخدمات ممتازه جدا وبارك الله فيكم"
Plussat: "Again, the crew of Emerites Air are wonderful!"
Miinukset: "I ate a vegetarian dinner that id not agree with me, and spent the last half of the trip near the bathroom."
Miinukset: "They cancelled the flight I want to have my money back"
Plussat: "They got us there safely"
Miinukset: "We did not get the seating booked online The room in the terminal at the boarding gate was extremely small and inadequate. It created much anxiety and discomfort among the passengers. Some were disgruntled."
Miinukset: "Staff crew was amazing"
Miinukset: "There was a delay"
Miinukset: "Again shortage of food and very rude manager in flight. traveled with kid."
Plussat: "Huge amount of leg room in economy. Great in flight entertainment. Accommodative flight attendants and enough space in the back of the double decker Airbus to stretch out throughout the flight A++"
Miinukset: "Boarding was a little sloppy and I think they over fed me!"
Plussat: "The plane was very comfortable and I had plenty of space for not only myself, but my carry on luggage. I only brought carry ons so I wasn't sure if I would be able to place my bags above where I sat and if there would be enough space. There was."
Miinukset: "The boarding process was a bit confusing. It all seemed to happen really quickly. Suddenly it felt like everyone was allowed on the plane which confused me. But in hindsight, I think this was for the best because the boarding process was pretty speedy which impressed me."
Miinukset: "they are delay 2 hours"
The flight didn’t even happen.
Plussat: "The flight schedule was on time"
Miinukset: "Better seat."
Plussat: "Food was better"
Miinukset: "Seating was not tight"
Plussat: "The flight was on time , The crew was very professional ."
Miinukset: "The online check in wasn’t possible so I wasn’t able to choose my seat."
Plussat: "All was really good"
Miinukset: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
Plussat: "Quality service and efficient"
Plussat: "This was superlative in every way...."
Miinukset: "I liked everything."
Plussat: "Big plane, friendly staff, good food."
Miinukset: "Sometime, it gets a bit too cold."
Miinukset: "They are not considerate at all . It was a pain till they find Me another flight. The flight won’t take off till the next day And the lay over in Los Angeles is 7hrs . It’s a 2 days flight. They didn’t even try to take the time to find me a sooner flight because there were other upset customers waiting. So disappointed on how poor the help desk at Turkish airline."
Plussat: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Miinukset: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Plussat: "Convenience and price"
Miinukset: "On the flight from Kabul to Instabul the tray tables were rickity and the TV screens did not work."
Miinukset: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."
Plussat: "2 & 1 carry On Luggages, NO PROBLEM even though my Luggage s were 2 + lbs extra Heavy. I like the Smiling Crew, food, comfort when taking off and especially Landing in Istanbul. I did NOT feel anything at ALL. The Crew excepted and kept my suit in a safe place, hanged till I reached Istanbul Airport."
Miinukset: "Close to an hour delay in Los Angeles."
Plussat: "The crew was fantastic! Very friendly and helpful, and a couple was very helpful in getting me a better seat because I'm 6'4", and for some reason, the ticket people feel it's ok to put me in the middle between people when the extra room seats seem to be given to short people. 3 Flight Attendants worked hard to find me an open aisle seat."
Miinukset: "Turkish Air's seats are too small, with horrible leg room, and they always have their planes too hot. They have to do something about it because if you're over 6' tall, it will be a horribly uncomfortable flight, especially when that flight is 13 hours."
Plussat: "Everything was great but I particularly liked the meals. Many fine movies. However, The movie viewer on my wife's seat did not work."
Miinukset: "Flying from Barcelona to get a flight to Boston from Istanbul was a mistake on our part. We saved money but were awake for more than 34 hours"
Plussat: "Attentive crew, great food including perfect attention to our pre-arrangement for vegan meals. Good entertainment selection."
Miinukset: "No wifi at Istanbul airport."
Plussat: "Food was good"
Miinukset: "Hour and a half delay"
Plussat: "The counter in Kuwait was very kindly with my because I have disabled boy"
Miinukset: "The passport office was very rood with us as we famliy not allowed us to pass and he just allowed the disabled boy with other one only"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Plussat: "Plane was more comfortable this time. I was able to put seat back a bit to sleep."
Miinukset: "Food choices were poor. For a long flight, it would be ideal to offer things for people with allergies. As a celiac, I was unable to eat most of what they offered me and there were not a lot of options. This is difficult on such a long flight."
Plussat: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Plussat: "they fed us on both flights and offered drinks"
Miinukset: "my knees were pressed into the seat in front of me. Im 5/8"
Plussat: "I thought the flight attendants were excellent!! They were the best crews since the beginning of our journey. I wish I had their names. They were one young lady and a tall man. Thank you very very much!!"
Miinukset: "I feel the seats are too narrow and space too tight. Other than that, all good!"
Miinukset: "I wa in the restroom and the attendant opened the door on my while I"
Plussat: "kosher meal was good, entertainment was varied , included beer wine attentive staff"
Miinukset: "no leg room in seat, it took a long time to board waiting in line"
Plussat: "Everything was great"
Miinukset: "the flight delayed for more than 2 hours the seats area was narrow in j-clas"
Plussat: "Good food. I would say there is scope for improvement on wines"
Plussat: "Good attitude of aircrew"
Miinukset: "There was heavy rain in Instanbul and our luggage was not covered. Half my clothing was soaked when I received it in Erbil. No rain in Erbil or Frankfurt, so I know who is to blame. Turkish Airlines in Instanbul. No way are they the best in Eurpoe..."
Plussat: "Good food, good entertainment options - movies, tv shows, games, newspapers, and some electronic games."
Miinukset: "Our flight backtracked over Europe - I think bcs all flights go through Istanbul - so our flights were longer than necessary even though cheaper... worth doing once bcs Istanbul looks pretty cool."
Plussat: "Food and entertainment system"
Miinukset: "Heat on the airplane."
Plussat: "Comfy plane overall, good and entertainment was good!"
Plussat: "Nothing, just the price"
Miinukset: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"
Plussat: "Boarding was well-organised in Ankara despite the incidents and the closure of the airport the previous day."
Miinukset: "All was well."
Miinukset: "I missing my bag 10 days and no any details"
Plussat: "Crew nice, seats ok"
Miinukset: "Dirty! in seat pockets had trash on two flight in both my seat and wives seat. The tvs in the seats were filthy, hazy, smudgy. Just didn't look like they clean well in between flights"
Plussat: "The crew was very nice and accommodating. The seats were comfortable."
Miinukset: "There was no order or control when we got to the gate. Three lines were converging on one to get to the gate and no one from security or the airline was trying to have order."
Plussat: "Everything was great!"
Plussat: "Food was excellent,lemonade was great"
Miinukset: "Failed to offer me newspaer upon boarding....passed our seat flying with cart full of papers!"
Plussat: "It met and exceeded some expectations. I guess part of it was having read so many reviews about other people's bags not making it. I am glad all my bags arrived in one piece"
Miinukset: "Wish there were better snack options, especially considering how long the flight was"
Plussat: "Good timing"
Miinukset: "No entertainment"
Plussat: "All of the above , on this flight. it was just as expected and better. Thank you. Thought you might want to know my opinion of our flight from Washington to Istanbul on Jan.27.2016, it was the worst flight on any airline we had before. The crew was unprofessional at best, no one knew his or hers duty. the most was the cook who took the orders for food and 2 hours later came to apologize that he did not have the food or that the food was ruined. It was like a joke all along the flight. I hope the at crew do not work for your company anymore."
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "The food was good and was served with professionalism.It was an excellent service no doubt."
Miinukset: "Entertainment was mediocre food was poor and boarding process.can be better and faster."
Miinukset: "Food quality, crew attitude, seats and entertainment ."
Miinukset: "Food was poor. Movie options limited and the software frequently froze and needed rebooting."
Plussat: "everything from the boarding and check-in process to in flight comfort."
Miinukset: "Refused to change my flt date after I realized I made a one day mistake inadvertently. I called within 10 minutes afterwards. This was 6 months before the actual flt date. Customer service was snarky, unapologetic, and almost happy that I could not change the date or get any kind of refund."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Miinukset: "I did not like the food"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Miinukset: "For business class the food could be improved."
Plussat: "Great service, great crew! If available, will choose Lufthansa for my next flight! Friendly crew, smooth flying, great entertainment choices."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "A lot of legroom and good food for an airplane! The inflight entertainment has games, shows, movies, and a cool map. Plus the crew was friendly. This economy flight felt like premium!"
Miinukset: "Nothing to complain about!"
Plussat: "Fantastic staff excellent aircraft"
Miinukset: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Plussat: "The video library was huge, current and very helpful. The good was great"
Miinukset: "Way too stingy with ice - 4 ice cubes at one time was the max allowed."
Miinukset: "Very tide space made it impossible to survive 8h flight for a small person like me. Seats are to small and put to close together. I can’t imagine how a tall man can seat comfortably. All passengers around me complained about that. Boarding should be in groups not everybody at the same time. Although the flight was perfect and staff very nice the tide space makes me try another airline for my next trip"
Miinukset: "Flight from Frankfurt to Copenhagen was over an hour late. Flight from Copenhagen to Frankfurt was also late, causing us to miss our connecting flight home on United."
Miinukset: "It was great experience with them"
Plussat: "Professional, efficient, full, nice sandwich and coffee."
Plussat: "Efficient boarding process"
Miinukset: "Only got a cookie for food"
Plussat: "Lufthansa is an efficient operation."
Miinukset: "1. The comfort in economy class was insulting and horrible. I am 6'3", 175lbs and was trapped in one uncompromisingly uncomfortable position for 8+ hours. Torture is a word that comes to mind. If I were a smaller sized person, 5'8" or less, perhaps this may be acceptable, but for anyone over 6'. forget it. You must pay loads extra to be given a respectable seat. I am hopeful that I don't develop a blood clot from this flight. This lack of room is a seriously dangerous situation for many people on long-distance flights. 2. The seat recline feature added further insult to the mix. Once airborne, the lady in the seat in front of me sent her seat into what was left of any personal space or legroom I had. The video screen on the setback in front of me was literally 6" from my face now. Several people who were also of taller size complained, one was so adamant about retaining his space that he fought verbally with the lady in front of him, and eventually a stewardess had to be called. My wife complained on my behalf, and was able to get the lady in front of me to reposition her seat, but eventually, I noticed it somehow found its way back to recline again. I know Lufthansa is not alone with this predicament, but something HAS TO BE DONE to fix this huge problem with air travel. 3. The food on the flight to Germany was way better than the return trip. The meal consisted of mushy carrots, greasy mashed potato-like side, and a piece of OK chicken smothered in 'Murican BBQ sauce. I was insulted. Lufthansa had been better than this in the past. Oh, and the dinner roll was so dry and crumbly, it could have been weeks old. The snack before landing was called pizza, but I wouldn't call it that It was a bunch of tasteless dough, a little bit of tomato like sauce and a smattering of cheese. I wish Lufthansa would stick to what they do best; German-influenced food. Be true to who you are. Most people I know love German food, and I always have looked forward to LH food selections. Not now."
Plussat: "Getting a text alert so I didn't waste my time going to the airport"
Miinukset: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."
Plussat: "We had seats in last row 46 during flight to Munich .,it wasn’t enough legroom for me ,mom was ok . Because we were the last people who received dinner we didn’t get any choices , food was just poor for both for us but another passengers were satsifeted Crew was fantastic the best ever ,very pleasant, informative , happy to serve us . I love flighting Lufthansa , they have wonderful people working there ."
Miinukset: "Food was poor , but drinks were great."
Plussat: "Huge selection of movies and entertainment. Good food, especially the fresh salad and vegetarian option for dinner. Good wine selection, the saving grace for what I consider an over sold flight. The service staff was attentive and professional. The pilot and crew were great, I felt very safe."
Miinukset: "Delays in both legs of my trip made connecting flight nerve wracking. Economy seating was horrible. Uncomfortable, too many people stuffed into claustrophobic conditions. The funk was pretty overwhelming. Bathrooms were stinky and ran out of toilet paper. Only the free flowing wine made it tolerable."
Plussat: "Crew we're very efficient and courteous."
Miinukset: "Seating comfort.The seat from Frankfurt to Mumbai was not very comfortable. The assigned seat didn't recline. Had to change seat but the old aircraft seating comfort was not up to business class mark."
Plussat: "flights were on time"
Miinukset: "food quality can be improved"
Miinukset: "The flight kept cancelling then company offers indirect flight temptations new flight I had to take 6 hour train I hope Lufthansa compensaye"
Plussat: "The flight attendants were very nice and friendly. I enjoyed the flight, mostly because of them."
Plussat: "The crew were good, polite and attentive."
Miinukset: "Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way."
Plussat: "cleanliness, timely arrival and departure"
Miinukset: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."
Miinukset: "Did not happen"
Plussat: "very professional cabin crew"
Miinukset: "The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold."
Plussat: "Nice people"
Miinukset: "Not much"
Plussat: "Staff was nicer on this flight verus the first flight."
Miinukset: "My tv didnt work. They tried to reset it twice. So 9 hours without entertainment sucks!"
Plussat: "Excellent, travel only with LH"
Miinukset: "The plane was a very noisy on take off."
Miinukset: "i reserve a chair and pay for them and they didnt get it and make me in last plain"
Plussat: "Once again Lufthansa crew is the best"
Miinukset: "Food was awful. Looked like something you would find in prison. My second leg did not even have vegan options for me, as I ordered online weeks ago. I was so hungry after almost 14 hours of flying plus a 12-hour layover. I am not impressed with this airline."
Miinukset: "Food was pretty bad"
Plussat: "Crew was nice and helpful."
Miinukset: "Lack of personal space on plane. Couldn't eat my meals without rubbing elbows with the guy in front. Not enough room for my under seat bag."
Plussat: "It was the most relaxing, comfortable, spacious coach flight we had the entire trip."
Plussat: "Solid selection of new release films."
Miinukset: "Emergency landing, information not willingly provided. Passengers threatened with legal action for taking pictures of the emergency landing and aftermath. It appeared crew were more concerned with bad PR than transparency and comfort of passengers."
Plussat: "On time"
Miinukset: "Uncomfortable seats"