Everything was excellence and good
They did not let my uncle fly at all
Miinukset: "We need new moves. There were a lot of old movies"
Plussat: "Having social distance space to take a nap"
Miinukset: "I sat in the middle seat of the middle of the plane and the staff kept skipping me during meal and drink service because they assumed the other side took care of me. So that was annoying. I had to keep flagging them down."
Plussat: "Food and leg room"
Miinukset: "All was fine"
Plussat: "All except the food"
Miinukset: "The food"
Plussat: "I really appreciated that my bags were not lost"
Plussat: "Crew was very friendly"
Plussat: "The crew was amazing!"
Miinukset: "The internet service was not working!"
Plussat: "Entertainment and boarding"
Miinukset: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Plussat: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Miinukset: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Plussat: "The crew were very friendly"
Miinukset: "I was made to gate check my hand luggage."
Plussat: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Plussat: "The flight crew was very friendly and helpful in getting you settled on the flight"
Miinukset: "Boarding was a bit Hectic in Bangkok."
Plussat: "I loved the service. All of the attendants were really nice and helpful."
Miinukset: "My tv on both 12 hr and 8 hr flights didn’t work well and the food wasn’t the best. Also they ran out of food options when they got to me twice."
Plussat: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Plussat: "The planes were nice and the crew was nice."
Miinukset: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Plussat: "Films Service"
Miinukset: "Not enough films"
Plussat: "Great cabin crew"
Miinukset: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "both flights had 2 hours delay... also lugages cames with next flight."
Plussat: "Service great and on time"
Miinukset: "Lounge in Cape Town was bad."
Miinukset: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Miinukset: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"
Plussat: "Service of air stewards very friendly and polite"
Miinukset: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Miinukset: "Lack of internet access is not acceptable during long flights."
Plussat: "First time I got ice cream on a plane"
Miinukset: "Low calorie meals were horrible."
Plussat: "The stewards were very attractive, the entertainment was plenty of movie choices."
Miinukset: "The food was terrible, the seats were extremely uncomfortiable."
Plussat: "Checkin was really quick, needed to have some facilities for the passengers who have more than 8hrs layover."
Miinukset: "The crew was not efficient or always looking for shortcut. The specific person assigned never recommended or gave any information about the amenities available rather was waiting to be asked uneasily and was not polite at all. Need to be trained more effectively for such a 5 star airlines."
Miinukset: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Plussat: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Miinukset: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Plussat: "Excellent customer service, smooth boarding, good food."
Plussat: "Cabin crew were excellent, very nice and accomodating"
Miinukset: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Plussat: "Food was good."
Miinukset: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Plussat: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Miinukset: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
Miinukset: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Plussat: "Best airline in the sky"
Plussat: "Almost nothing"
Plussat: "Food and drink options. Courteous."
Miinukset: "Smells from others"
Plussat: "Food, crew, in flight services and entertainment were amazing. Definitely recommend this airline for trans-atlantic flights."
Miinukset: "I flew on the Boeing Dreamliner which is pretty loud. I recommend noise cancelling headphones or earplugs."
Plussat: "The crew are friendly and polite, which mitigates the negative stuff on the right to some extent."
Miinukset: "It's an older plane on this route, which feels comparatively tired; it has the old lean-back seats, which are a bit less comfortable than the newer lean-back, slide-forward ones. The entertainment system is older, so you lose leg-room in aisle seats, and there is less on offer. And because the flight was completely full, you do feel very restricted (not QR's fault, but a function of narrow seats)."
Plussat: "I liked very much Qatar airways. Hope to fly again."
Plussat: "The crew was great, and the food was fine for a short flight. It wasn't great, but appreciated."
Miinukset: "When I booked, I chose my seats, but then they got changed. I was able to get an acceptable change, but was almost put in a situation where i would not have been comfortable."
Plussat: "What I really impressed me over other airlines was the choice of movies and other entertainment"
Miinukset: "What I really didn't like was the food. ex. I asked for Hindu good. The choice of chicken I had was never ever cooked by Hindus. The chicken was looking something like a small hot dog served with potatoes which is never a part of Hindu meal. Also the curry was less making the passengers eat dry rice. Some passengers had pickle as choice some had some kind of butter to eat with rice and curry which could never be a combination."
The flight didn’t even happen.
Plussat: "Food was ok"
Plussat: "The first trip from Chicago to Istanbul they given us the first chair with bed for baby But the next trip they not"
Plussat: "Nice seat I got."
Miinukset: "I could not buy extra luggage at airport. They asked me for 470dollars as extra weight. Then my luggage has still not come in my hands :("
Plussat: "Cabin cree was helpful"
Miinukset: "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."
Plussat: "My worst journey."
Plussat: "Perfect was everything"
Miinukset: "Prices was high"
Plussat: "MUCH SPACE WITH ALMOST EMPTY AIRCRAFT ."
Plussat: "My languages are all damaged."
Miinukset: "My languages are all damaged"
Plussat: "Boarding and arrival was on time."
Miinukset: "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
Plussat: "Comfortable seats, good service."
Miinukset: "To be expected, but no vegan options for food"
Plussat: "The food, crew & entertainment system"
Miinukset: "The flight was delayed over two hours causing great stress and worry about missing our next flight, which we did. As there were many of us on the neit flight also I wonder if any effort was made to hold that flight for us."
Plussat: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Miinukset: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
Plussat: "The flight was smooth and almost ontime. Professional staff that was active throughout the flight assisting passengers."
Miinukset: "The access to the gate was through an escalator only, therefore people on wheelchair or families with strollers could not get to the gate easily."
Plussat: "their services in the plain and they are very discipline as well"
Miinukset: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"
Plussat: "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
Miinukset: "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."
Plussat: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Miinukset: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Plussat: "Food was fine"
Miinukset: "Plane left late."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Miinukset: "First the plane from JFK to Istanbul was two and a half hours late I had a for kids is uncomfortable to wait then try to get a contact with customer service do not give me any straight answers and 3 hours later finally got Somebody explain something overall no good this will be my first time and the last time"
Plussat: "I am not blaming the airline at all for these inconveniences."
Miinukset: "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
Miinukset: "the coach seats are really cramped--especially for a 13-hour trip; need to get rid of the buses that take passengers to/from terminal to airplane--wastes precious time with short connections"
Plussat: "The flight attendants were incredibly kind and attentive"
Miinukset: "Bathrooms were a mess. Badly need more cleaning throughout flight"
Plussat: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Miinukset: "Late boarding Late arrival"
Miinukset: "Flight was delayed causing us to miss connection. Turkish Airlines personnel of little help."
Plussat: "I love everything about this airline. I'm a fanboy of Turkish airlines every time. Great in cabin entertainment, great service, always awesome aircrafts."
Miinukset: "i had asked for an aisle seat and ended up on seat 7C which is the one that is next to the seat where the stewardess sits down. I wouldn't have minded at all but my seat and the one next to it didnt recline anywhere near as much as every other seat in the whole airplane. It was really uncomfortable for me and the person who was seating next to me. Hopefully this will be the last time i get stuck in that kind of seat."
Plussat: "The entertainment specially the Turkish airline safety part"
Miinukset: "for short trip no need for mugabelat before food"
Plussat: "I liked the crew and their behaviour very much"
Miinukset: "I will never be happy for the cramped space but I can see that it has to be so"
Plussat: "The crew in Nigeria were very helpful. Hated the food but hey plane food is always bad in economy. Loved the inflight movies"
Miinukset: "They changed my flight date so many times, I was unable to fly"
Plussat: "I liked food and service"
Plussat: "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
Plussat: "Crew did a great job. They gave us everything that we need to be comfortable on a 12 hr flight. Food was good and service was impeccable."
Miinukset: "The lady behind me! Not the airlines fault!"
Plussat: "Transit was okay."
Miinukset: "Food was not accommodated - no vegetarian food provided."
Plussat: "Hey, two checked bags free, free in flight meal and drinks including alcohol, free in flight movies and music, free headphones, free blankets, and a free toothbrush, yea toothbrush, its like flying in the way way back."
Miinukset: "The check in lines are very very long and take forever"
Plussat: "Professional and helpful crew, clean airplane."
Miinukset: "Flights was late, no information was given as to when the flight would board or the reason the flight was late."
Miinukset: "Delay in receiving luggage ,"
Plussat: "It was a very smooth flight"
Miinukset: "There was very little leg space. the crew wasn't very responsive to the help botton"
Miinukset: "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
Miinukset: "My flight was supposed to leave at 3 am. Not was delayed till 4:30. I had only 25 minutes to catch the other flight. I made it last minute. I asked the Turkish airline representative at the gate if my bag is on the plane. He said "yes". When I arrived to London I couldn't fibd my bag. I spent more than an hour looking for it since the employee assured me it was loaded to the plane, the person who was waiting to pick me yo had to pay around 15£ parking and wait for one hour and a half. I arrived without luggage. I have everything in the bag, my umbrella, jacket, cloths, pajamas, underwater, everything... the allowance that Turkish Airlibe said they will give allowed me to only buy a Pajama. I am totally NOT satisfied. I will not travel on this Airlibe again"
Plussat: "The crew is excellent"
Miinukset: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Plussat: "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
Miinukset: "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."
Plussat: "In general I like all the comfort that offers Turkis Airlines to their customers."
Miinukset: "There are some employees there are not so kind. When ever a customer request for assistance."
Miinukset: "Only because the steward was nice I could get a vegetarian meal. The flight needs to be specifically told about vegetarian needs!!"
Miinukset: "Small food/entertainment selection, jarring landing, inattentive baggage handlers."
Plussat: "Food was very good, flight crew were fine"
Plussat: "Very nice food, comfortable seats, great staff"
Miinukset: "A bit sluggish boarding"
10 hour delay flight which made me miss my connection flight terrible and will not book again
Plussat: "I paid for seats"
Miinukset: "Sure many"
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "The crew was friendly and willing to serve."
Miinukset: "Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats."
Plussat: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Miinukset: "Really great flight. Can’t say enough about it."
Miinukset: "Had our luggage checked for connecting flight in Frankfurt"
Miinukset: "All of our luggage was lost and did not arrive in Prague"
Plussat: "Everything was excellent"
Plussat: "all great"
Miinukset: "my bags arriving!"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The staff is good"
Miinukset: "The service for a wheelchair is extremely bad"
Miinukset: "Business class is a rip off. They are economy class seats. They don't recline. No entertainment whatsoever!! Horrible experience."
Plussat: "Crew was ok. Had to manage difficult passengers."
Miinukset: "No entertainment. Average food. Little space for legs."
Plussat: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Plussat: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Miinukset: "No negative comments."
Plussat: "The crew was excellent, the food was pretty good,"
Plussat: "Seating, cleanliness, crew courteousy, entertainment."
Miinukset: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Plussat: "Exelent crew"
Miinukset: "Long distance between gates to transfer"
Plussat: "The trip from frankfurt to boston was amazin"
Miinukset: "The plane from beirut ti frabkfurt was old. No entertainment on board, no screens"
Plussat: "Timeliness of departure time Ease of navigating airport to find departure gate"
Miinukset: "Nothing comes to mind Good flight over all"
Miinukset: "New plane. Very little legroom. New seat back pouches hold next to nothing."
Plussat: "Crew attention"
Plussat: "every thing was good, so comfortable for a long flight"
Plussat: "Efficient loading. Flight was on time. Nice crew."
Plussat: "LOVE the premium economy class - i have long legs & was traveling with two kids - we were all very comfortable!!!"
Miinukset: "would like to see a movie category called : academy award winners"
Plussat: "Crew was very attentive and informative."
Miinukset: "Boarding process was the worst I've seen. Seats were too small and no space compared to other flights I've flown on similar routes (British Airways London-Amman & Paris-Amman). No tv's, entertainment system. You could download their system but need to buy wifi to access it. Will try to avoid Lufthansa's short haul flights in the future."
Miinukset: "'Sorry we have chicken no more, so here get this ravioli' in other words no choice for me. No flight information."
Plussat: "I like the flight from LAX to Frankfurt. Everything was comfortable and great service"
Miinukset: "The flight from Frankfurt to TLV was a joke. I paid a big a business class ticket. The business class was the same seats as coach the only thing is they have nobody sit next to you on a middle seat . That was not a comfortable seat. That was not a business size seat .very uncomfortable . No entertainment I will never fly with Lufthansa to Israel again I'm top of everything One of my surfboards got damaged badly and I have to file a claim in the airport. Very disappointed"
Miinukset: "Ridiing buses on tarmac to get to the plane."
Plussat: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Plussat: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Good quality: crew, equipment, customer service"
Miinukset: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Miinukset: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Plussat: "Very comfortable"
Plussat: "Excellent steward."
Plussat: "Courtesy and friendliness of staff."
Miinukset: "The cheapo headphones"
Plussat: "Great job in general"
Miinukset: "The B747 is big and takes longer to board and longer to get your bag. WIFI is expensive at about $19. Seats are cramped or that's what I felt."
Miinukset: "Staff in Bayreuth was very good and excellent specialy miss Suzane Fakhri and mrs.Ahmad Jaber ,and the way the staff was excellent"
Plussat: "Nice flight. Wish all flights were as nice as this."
Miinukset: "They maintain the economy class nearly at 30 degC...hot."
Plussat: "I liked that they passed out hot towels and how often they came by with food and drinks! Every time I started to get thirsty they came by with drink service! The temperature was great and we had comfy chairs that made napping easy. The pullout tablet for games and movies was also a great surprise"
Plussat: "I used to fly lufthansa for my europe travel for work about 15 years ago a lot and thought in recent years it may not have been as good but these flights made me appreciate Lufthansa anew. Crew extremely helpful and polite, always followed up to any requests. Instead of barking at us like United or American crew, they went out of their way to help my daughter get a makeshift icepack for some very painful bumps she got during our vacation. Crew also kept the bathrooms clean from time to time, which was a welcome relief for such a long flight. Desk staff/service desk also was helpful in directing us during the 5 hr layover to things at the airport itself that we could do. They also helped reprint the boarding pass and write down the baggage tags when security made me lose those by separating my wallet and boarding passes into mutliple bins."
Miinukset: "Phone service. When I tried to book my seats and meals, the lady kept getting things wrong, and ended up not getting me the seats I had specifically ended up asking for. So, when I arrived at the airport and printed my boarding cards, those were seats I did NOT want and all the service desks insisted that's what I asked for. No low carb meal option was surprising. Meal service sometimes felt like too close to each other else too far apart from snacks - didn't feel like we had enough time to digest and get some sleep, while at other times we were seeking out snacks.Overall good quality of food however."
Plussat: "Nice courageous service"
Miinukset: "I didn't find any dislike"
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
They canceled our flights but they flew anyway.
Plussat: "The plane condition."
Miinukset: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Plussat: "The seats were so comfortable"
Miinukset: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Plussat: "Information sharing by pilots and crew. Economy class leg room is good."
Miinukset: "All good up to the level"
Plussat: "Confort and kindness"
Miinukset: "It was too cold"
Plussat: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Miinukset: "Move the drapes a few more inches back."
Plussat: "Usual faultless KLM experience"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Miinukset: "Travelled business class and was ace experience"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Plussat: "The seat was a little uncomfortable but the crew were amazing."
Plussat: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Miinukset: "Boarding was very slow."
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Plussat: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plussat: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "The boarding was easy and you didn't have to wait inline for that long"
Miinukset: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Miinukset: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Plussat: "Friendly staff, good service and on time departure/arrival."
Plussat: "The aircraft was clean"
Miinukset: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Miinukset: "At some point the luggage was lost. here."
Plussat: "Everything. A truly faultless experience!"
Plussat: "Great food"
Miinukset: "Sears we're toooo small"
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Plussat: "Jet airways flight till mumbai"
Miinukset: "Poor legspace in Klm flight till Amsterdam"
Plussat: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Plussat: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Plussat: "leg room economy compared to KLM"
Miinukset: "full flight, no upgrade possible"
Plussat: "Enough space good wine and on time"
Miinukset: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Plussat: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Miinukset: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Plussat: "Leg room. Smiles of the cabin crew."
Miinukset: "Not enough selection of Electronic Dance Music. Lol!"
Plussat: "Crew and food"
Miinukset: "Terrible moslem food, too much lentil with tasteless chicken"
Miinukset: "Not much. This airline hit all points of the travel experience with consistently high quality execution."
Plussat: "Timely, clean, friendly crew. Love this airline."
Plussat: "average crew. very empty plane with not many passengers. Seats seem average"
Plussat: "The boarding was quick and easy. Comfortable seats and enough room for legs."
Miinukset: "There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure. Food was ok; the second choice was not available neither for lunch or dinner."
Miinukset: "It would be ok should we not lossed our luggage(( awful!"
Plussat: "Crew only"
Miinukset: "I fly four times with Aeroflot, and they have always a lot of problems. Airplane never fly on time. They lost my luggage and a they have a lot of things they need work on them."
Plussat: "The crew made it an awesome experience! Flight was on time, even early!!"
Miinukset: "There is no entertainment except for Business Class. Would be nice to watch a movie to pass the time."
Plussat: "Customer service as usual very poor."
Miinukset: "Sometimes smile at least and pay attention to passengers."
Plussat: "Snack was great and tasty. Legroom is spacious on Aeroflot flights. Flight attendants were nice and attentive. Aeroflot lady at check-in desk clearly went an extra mile to help (see more below)"
Miinukset: "Aeroflot and Finnair systems are not talking to each other good enough. Aeroflot system was not able to see my status and perks with AA, member of the same Oneworld alliance as Finnair. So, it took extra time at the check in to explain, convince and get my extra luggage free perk."
Plussat: "The flight attendant was nice and helped me to move from a passenger that had flu simptoms next to me."
Miinukset: "The meals were really bad. Tasteless and not filling."
Plussat: "Crew, and food was great"
Miinukset: "Delayed toooooo long"
Plussat: "good landing on windy day"
Miinukset: "Plane was placed far away in the airfield. Buses were taking people and were waiting to be filled. Doors of busses were open, it was cold outside. Priority and non-priority were waiting in the buses outside. Long ride through the field , letting taking off plane to go first. Bus by bus was bringing new portions of passengers. Plane departed late."
Plussat: "Nothing, we were two hours delayed and my baggage was lost."
Miinukset: "2 hour delay and lost baggage"
Plussat: "The flight was on time and it was not crowded"
Plussat: "The flight was on time. The crew was friendly and helpful. The food was fine for such a short flight."
Miinukset: "Boarding process was not well-organized. Specifically, there was no announcement of the boarding starting or continuing. You just had to know when it's supposed to start and show up at the gate. Boarding is general, without any division by rows or groups, which means people in row 6 and in row 20 board at the same time, creating a long line. This slows down the boarding process and causes frustration in less patient people."
Plussat: "Snack was good and crew was friendly on this short flight"
Miinukset: "Security and check in at Moscow took a very long time."
Plussat: "Crew was nice and helpful."
Miinukset: "They sent me an email to check in online, so I did checked in one day previous to my flight but it is a waste of time because you still need to make a huge line to check in again and get the printed boarding pass."
Plussat: "Clean nice excelente seat"
Miinukset: "Very difficult airport No information"
Miinukset: "It was terrible! It was nightmare! The airport in Moscow was overcrowded and after being in a long, long lane we were told at the counter that we were 5 minutes late! Five minutes! We missed our flight and all the other connections were canceled. Perfect! Worst customer service ever! Never again will use this airline!"
Miinukset: "Late,uncomfy seats,crews were not able even to smile"
Plussat: "Crew was friendly and attentive"
Miinukset: "Meal ok; no beer or wine"
Miinukset: "Didnt’t get any of my luggage. When out of the airport with the only purse that I had, no clothes, no pajamas, and it’s the scariest feeling. Never taking Aeroflot again"
Plussat: "Friendliness and professionalism of the crew, food variety and quality,"
Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."
Plussat: "Friendly staff"
Plussat: "Great crew on board."
Miinukset: "Rude staff in Sheremetjevo Airport. Missed my flight."
Miinukset: "The entertainment shows should be on even after the landing."
Plussat: "Speed of boarding and staff"
Plussat: "Great pilots. The flight is smooth which makes me feel safe (because I’m always nervous when I fly). They are also punctual. This is my third time flying with them and the attention to the passengers is getting much better. The flight attendants are nice and helpful."
Miinukset: "What I didn’t like was that they run out of breakfast omelette. The chairs in front of me got eggs and the rest of us on the back got two small plain pancakes with a super sweet can fruits which were not that good. I really was waiting for that omelette. I got so hungry and angry to smell those eggs and sausages and being punished with those ugly pancakes."
Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."
Miinukset: "My trip was delay more than two hours"
Miinukset: "The flight was mostly older Mainland Chinese people that tend to be a bit rowdy crowd. In this case so much so that they did not allow to sleep or watch a movie comfortably. Several of them stood when landing even before the plane had slowed down. I understand that these people do not know the rules but I think is responsible fo the crew to enforce the rules. I have had the same situation flying Delta and United and in both airlines every time something like this happens the crew comes to put order. This is for comfort and security of other passengers."
Miinukset: "i dont like food"
Plussat: "Good airplane, low noise, steady flight, lots of legroom, great pilot work."
Miinukset: "Awful boarding. They got everybody onto the bus with no air conditioning and made us wait standing for 20+ minutes until the very last passenger got on the bus packed like sardines in a can. Than we rode on that bus all the way around the landing strip to the other side of the field. Seats on the plane could use a little more padding for backbone support. Crew could be a little more inviting and smile once in a while."
Plussat: "Not much"
Miinukset: "Food was terrible"
Plussat: "Fast and attentive service"
Plussat: "Crew is surprisingly awesome. Plane is small but very comfortable with enough legroom. Pilots were really good. Great landing at bad weather."
Plussat: "The service and consistency of items offered made the flight go by smoother."
Miinukset: "The boarding was time consuming and not on time."
Plussat: "Finnair was generally comfortable with good service and food provided. When we landed in NYC our flight was late and looked like we may not make our connection. An agent met us with our boarding passes printed and gave us an expedited slip that allowed us to get through the lines faster. Because of that we made it to our connecting flight."
Miinukset: "The airlines lost our luggage at the end of the flight. Because of this we had to stand in line and subsequently missed our bus home. The next one came an 90 minutes later. The luggage has been gone more than 24 hours already and still not returned."
Miinukset: "The flight was delayed."
Miinukset: "Im waiting for the flight for 2:30 hours and then they said the airplain flight without us . And then we wait for 12 hours again until 19:00 Then they said the boarding delayed till 20:30 . And after more 30 minuts they said the boarding delayed for more 4 hours!!!!"
Plussat: "Cabin staff (Russian) tried very hard, had limited English, drinks available through our flight. In flight entertainment there were a lot of choices (13 1/2 hr flight). For LA to Spain it was the best price."
Miinukset: "Announcements from flight deck in English very hard to impossible to understand. Most passengers are Russian. There are some differences in culture and etiquette that exist and you can either deal with them or you can't. Their norm is to be willing to stand in long lines. Personal space may be less than what we are accustomed to in US. The airline staff usually have some English but are not interested in having a discussion with you, just a couple of words. Food: passable, no more. Lady sitting next to me opened up a paper then plastic wrap, placed 2 smoked fish on a stack of napkins then proceeded to dismantle it with her fingers and eat it. It was smelly and disgusting. I commented to a flight attending that I found this impolite to inflict on other passengers - nothing was done - she didn't say a word to the passenger. I don't want to rule others but when I pay money, I don't feel that I should have no say. I might do it again but the cost difference would really have to make it worthwhile."
Plussat: "Cool movies library. Though sound quality terrible."
Miinukset: "At landing we were flying in circles for an hour or so, due to the weather . so finally i missed my transit. Had to wait 5 hours."
Plussat: "Great flight, comfortable, much better then I thought it would be! Would fly with them again."
Miinukset: "When I booked was given 2 free suitcases BUT when I got to airport was only allowed one and charged an extra $100."
Miinukset: "Land steward who treated me and my partner were rude and did not do his job properly which caused us a delay and the need to return to check our handbags"
Miinukset: "the Business class seats are not in Business class standard, they are more like economy comfort, i feel like it was a rep-off: i paid for Business class but got economy in the price of Business. food was not good, service was very poor , it was not Business class service."
Plussat: "Excellent crew and food!"
Miinukset: "I liked everything in this trip with finnair"