Miinukset: "food could been more better."
Plussat: "Seats were horrible and the crew was thr most unprofessional crew"
Miinukset: "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"
Plussat: "Everything was good"
Miinukset: "Turkish was phenomenal. FareScan could have definitely been better. After booking they called demanding another $145 for my seats. They said they couldn’t complete my reservation without it and needed an email confirmation from me to approve the new charge. Seeing I was short on time, I didn’t have a choice. Will never do business with them again."
Plussat: "Dc to Turkey flight. Great ++ Turkey to Delhi. Ok —"
Miinukset: "Flight from Istanbul to Delhi was nightmare. It was like a local flight. Nothing called as comfort was there. I had to pay my own $ for alcohol and some snacks and 1 extra burger."
Plussat: "Nothing was good"
Plussat: "It was calm"
Miinukset: "Maybe in first class"
Plussat: "Entertainment the most. Movie selection was fairly good for a 3 or so hours flight"
Miinukset: "The food. Same selection as my flight from the US to Istanbul. Please change menus once in a while. One of the Male flight attendants was not too friendly."
Plussat: "The crew were friendly and responsive"
Plussat: "Very comfortable seats & clean"
Miinukset: "Not applicable."
Miinukset: "Every stage took way too long. An hour to check in. and an hour to pass security. And the flight was obviously late."
Miinukset: "I checked in 4 hours prior to departure. While in the international zone in Casablanca Airport my cellphone switched time-zone. As a result I arrived "punctual" at the gate exactly 1 h too late, the flight left without me. Neither Turkish Airlines nor Royal Air Maroc (operating this flight) attempted to contact me via my cell phone. Disappointing."
Plussat: "Crew were great and the airane was clean."
Miinukset: "The leg room in the economy is very tight my knees were hitting the seat in front of me. Also my special low calorie meal was inedible as the protein was so overcooked."
Plussat: "Boarding was on time and the service was nice. The cabin crew were nice too."
Plussat: "Service food timely departure"
Miinukset: "Nothing to dislike"
Miinukset: "Turkish Airlines apparently cancelled the trip for us. They blamed Justfly and Justfly blamed Turkish airlines. Problem is still unresolved. I am stranded in a foreign country with my family including 2 small kids. Vacation is ruined. I booked this flight on Kayak with Just stfly. Awful, awful experience and no one seems to care. And problem is still unresolved. So thanks for asked for asking but better to fix the problem!"
Plussat: "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
Miinukset: "I was very disappoint with this time using turkish airline5 services. I paid fir my seats with my ticket and they don't give it me and service was not as same as used it before. Wasn't happy at all. I don't thing i will used it again."
Plussat: "The crew onboard the flight were good and the entertainment was good"
Miinukset: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Plussat: "Everything went perfect."
Plussat: "On time and uneventful"
Miinukset: "limited overhead space"
Plussat: "Never fly again"
Miinukset: "Connection time was 1h 50 mn coz and still didnt catch my next plan It took me 3 hours to get to the transfer desk in Turkish airline and another 3 hours to be in the hotel. I not recommend it after this bad experience"
Plussat: "Services and quality of food"
Miinukset: "Bit warm the plane"
Miinukset: "i was flaying from San juan , puerto rico conneting to jfk totake turkish airlinethe flight was delyed five hours in san juan due to the weather wh, the station manger called Turkish airlines to tell them my situation they advised it will be ok and hegave me the boarding pass all the way to Lebanon y finaldestination, when i arrived to New york the manager at Turkish Airline (Indian Look) was very very rude and nasty and he tolñd that my ticket was cancelled and i have t pay a new one that cost $1600 Dollar, he did not offer any apology niether look at my face the wole time , the only comment he had told me "you bought your ticket cheap" so i went to Emirates and i bought a new ticket with them. on my return from Lebanon also Turkish airlines had cancelled my return ticket as well . I demand from you to give me a voucher of money because i belive turkish airline are the worst and i wll never fly with them again , i,m going to put my experience with the in all over the social media.Hope to hear from you with some good news. Kind regards, Hasan"
Miinukset: "Must tell custom officials not to yell out "Lady come here". Boarding took way too long. Flifgt was delayed with no explanation or information."
Plussat: "The cabin crew were awesome."
Miinukset: "My trip from Houston to Istanbul was awesome and smooth."
Miinukset: "The food was low quality and delivered in a demeaning fashion."
Plussat: "Everything was superior from A to Z there is no room for complains"
Miinukset: "They have lost our luguage and up to this minute, we dont know where they are and when we are getting them. They are not even answering our calls or emails. Very bad airline with very unprofessional people. Will never fly aith this airline again."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "Crew needs to be more attentive and polite. One of the crew member passed me with out asking what to drink I waited until she comes back to tell her I didn't get a drink you just passed me she said ok what do you want . It took me by surprise her rudeness was un expected there was no apologies at all. This iwas my first time to fly with Turkish Airline. It is sad that just one member can influence the overall perception of the flight experience !!!!!"
Miinukset: "I hope this young lady get the proper training to be polite for your upcoming flights!!!!"
Miinukset: "It is just crazy the extra cost that a person needs to pay for each extra Kg he/she needs to have onboard along with their "free baggage." I had to pay 23 extra US Dollars for every Kg, summing up to $160 for 7 Kgs!! Those additional belongings were crucial and important to carry, it very well understood that a certain capacity is only allowed onboard, yet being considerate and understanding in terms of customers' needs and priorities is as equally critical and important. I think the way the airline approaches the "Extra Weight" issue needs to be revisited, keeping in mind both sides' interests and concerns."
Plussat: "I like everything the staff, the food, the plane was very clean and the entertainment was very nice with lot of options."
Miinukset: "The people at Attaturk Airport Information Desk were not helpful. 6 hr wait with nothing to do."
Plussat: "In time"
Miinukset: "They did not give me window seat"
Plussat: "The service was good"
Miinukset: "Didn't like the airplane. Bit old. Too long till boarding."
Plussat: "I liked the crew and their behaviour very much"
Miinukset: "I will never be happy for the cramped space but I can see that it has to be so"
Miinukset: "This flight was cancelled due to weather conditions in Turkey, a snow storm that caused the Istanbul airport to be closed. I tried to reschedule my flight but was delayed 4 days which meant I was going to miss my work for 3 days."
Miinukset: "The crew is really rude and unhelpful and the seats not clean"
Plussat: "Food is excellent, staff great."
Miinukset: "Not nearly enough leg room for an international flight!!"
Plussat: "Wide sits, great food, very organized. Very helpful stuff."
Miinukset: "It was just great"
Plussat: "I will always try and fly Turkish Airlines to Europe and Middle East from Miami- you all blow US carriers out of the water! Great flight attendants, great food and beautiful planes!!!!! Can you please have the CEO of United airlines fly economy from the USA to Istanbul... I think he needs to see and reminded how to run an airline LOL!"
Plussat: "Everything was top notch.. the food, the service, the overall experience."
Plussat: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Miinukset: "Nothing bad to say"
Plussat: "It is very bad all flights been cancelled!"
Miinukset: "Didn't like any thing zero bad I wanna come back to the state! I'm was born in 1946 I couldn't stand on my feet any more!"
Plussat: "crew was friendly, I slept through most of the trip."
Plussat: "They didn't want to go to work today. And it's your fault. So they will punish you."
Miinukset: "I did online check in the day before, but the planes switched. wouldn't you just try to keep people in the same relative spot rather than having everyone repick the seats?"
2 hours delay on the plane causing is to miss our connection
Miinukset: "There is no free beverage service, let alone snacks or meals. Some tickets do not allow you to pre-book a meal and there is no way to buy a hot meal even in a 12-hour flight.leg room is a bit small and carry on restrictions are getting lower all the time."
Plussat: "Food was amazing"
Plussat: "Accuracy in times"
Plussat: "Efficient. It was a very short flight."
Miinukset: "Offer of Wi-Fi."
Plussat: "This leg of the flight we were pleased with after buying another ticket to Athens."
Miinukset: "Baggage was delayed!"
Plussat: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
Plussat: "This airline sounds new to me but unbelievably the best fly I never been....!"
Miinukset: "I wish the announcements made in English were easier to understand"
Miinukset: "No jet bridge at either location"
Miinukset: "When I bought the ticket I made sure there was one piece of luggage allowed. When I checked in they said there is no baggage allowance and had to pay usd 69. I feel I have been duped. I should get a refund."
Miinukset: "Plane got stuck on the runway for 45 minutes citing some air congestion reason over Cyprus!!!! we where in Lebanon. Comfort is low for the prices you pay"
Miinukset: "Seats were empty and the flight attendant didn't let me set !! Why should I pay almost 50euros for one bag ???!!! No more Aegean for me. Thanks for nothing"
Plussat: "I appreciated that they didn't charge me to check in my carry on bag."
Miinukset: "It is sad that they could not add this flight on to my Star Alliance without my card."
Plussat: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Miinukset: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Plussat: "Everything think was good! The pilot too strong"
Plussat: "Clean aircraft. On time. Crew very attentive."
Miinukset: "Seats are too close together. I could not lower my tray table without hit my stomach: I would like to see some kind of entertainment."
Miinukset: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Miinukset: "The website only mentions about having to pay for extra luggage and they made me pay 55 dollars at the airport for a 20 kg suitcase. This is dishonest and unacceptable."
Plussat: ".usually I like this company."
Miinukset: "There was 50% of the flight with a feeling that the is no air. It was suffocating."
Plussat: "Not much. Used to be friendly, comfortable airline. "Efficiencies have taken their toll""
Miinukset: "Difficulty with on line purchase of checked bag lead to extreme cost (worse than Ryan Air!!!). Apparently stressed and therefore less than friendly attendants. Very tight seating. Food was quite good but hard to eat in VERY cramped seating!"
Plussat: "Accurate times"
Miinukset: "Night travelling"
Plussat: "Nice crew"
Miinukset: "No tv"
Plussat: "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."
Plussat: "The flight was on time The boarding process was acceptably efficient The fight attendants were nice and responsive There was a meal served and plenty of beverages"
Miinukset: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal."
Plussat: "Thanks for everything"
Miinukset: "Thanks for everything"
Miinukset: "I had round trip flight with Aegean airline from Santorini to Athen and Athen to Santorini, Both flights had DELAYED FOR ONE HOUR!!! My gateleg table was broken on Athen to Santorini flight so I ate my lunch in a hard way!!!!! On the way back after one delayed finally we arrived at Athen airport and I had two more flight to caught. when I got my luggage do the next flight I realized literally my luggage was destroyed!!!!"
Miinukset: "Great food, smooth landing, very polite service"
Plussat: "CREW BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Plussat: "They give you a hot meal, even on a short flight."
Miinukset: "Their dimensions for carry on luggage are smaller than the industry norm. As such, bags that most any other airline would consider carry on, must be checked for 40 Euros on Aegean."
Miinukset: "too many fussy babies crying and screaming."
Miinukset: "Its the worst airline"
Plussat: "Staff was friendly."
Miinukset: "They lost my bag"
Plussat: "The staff worked well under pressure"
Miinukset: "Paying to check luggage was a surprise, typically flights allow at least one checked bag unless they are a discount airline like easy jet or Ryan air. We found this out after waiting in line for over an hour. Also, to pay for the luggage we had to go to the other side of the terminal and wait in a ticket counter line with one employee for 40 minutes. The entire check in process took two hours and the airport wasn't even busy. I'm rarely a complainer, but this was event was inspiring."
Miinukset: "Everything was bad delayed and unprofessional team."
Plussat: "Professional and courteous service plus friendly staff plus Greek inspired food menu plus on-schedule performance equals Excellent Flight."
Plussat: "The boarding experience at the horrible Santorini airport ruined it or us. I wish Aegean had provided us with more instructions about what to expect and when to arrive so that we didn't there so early and stand outside in the heat of so long."
Plussat: "Crew was friendly."
Miinukset: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Plussat: "Hfghfnnfdvjjffb ffnmfxjjtfjkyg hhfbjfbkffjj gdhjgg"
Miinukset: "Fjhdjjgjk fhjkrscmloj kgdblohg fjgjj dhlydhkk dhkrhk"
Plussat: "We were well looked after on both flights...My husband needed wheelchair assistance and the staff at Athens airport could not have been more helpful.."
Miinukset: "The actual booking for the flight was most confusing.I book flights on various other airlines and they seem more straight forward than Aegean .So much so I only found out the day before our flight that we had,nt booked our suitcases in and it needed a phone call to Athens to sort it out"
Plussat: "Clean airlines, very efficient. Staff was nice."
Miinukset: "Overall very disorganized."
Miinukset: "Chaotic loading typical of Greek airports."
Plussat: "Very kind people- I'm traveling with a broken leg and they blocked off a row of seats so I could keep my leg up for the flight!"
Miinukset: "The whole plane stunk of body odor and urine. It was overwhelming. The bathrooms were filthy and the water didn't work."
Plussat: "Quick flight from mykonos to Athens. IIt's a small airport can arrive 1 hr from departure"
Some of the flight connections did not board by group members, a bit disorderly! Other wise all good, flight attendees were friendly and professional
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
I liked the whole trip was very good. However the food is getting worse and worse in the flight from the state to Frankfort and vice-versa.
Plussat: "I paid for seats"
Miinukset: "Sure many"
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "The crew was friendly and willing to serve."
Miinukset: "Seat could have been more comfortable (it is thin) and more space/pitch between the rows of seats."
Plussat: "Everything was excellent"
Miinukset: "Boarding be insured as I have a ticket"
Plussat: "The bus was one of the most comfortable international flights I have ever been on."
Miinukset: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Hate today but they do it better thanUS airlines."
Miinukset: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."
Plussat: "The Crew was very helpful, they were always around and offering all kind of help."
Miinukset: "The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them."
Plussat: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Miinukset: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"
Miinukset: "We waited for an hour at the gate for other passengers, to where we missed our connection in Chicago and did not get back to Austin, TX for another 24 hours."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The staff is good"
Miinukset: "The service for a wheelchair is extremely bad"
Plussat: "Good crew and plane"
Miinukset: "Terrible bag check before security, very long and disorganized"
Plussat: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."
Miinukset: "Business class is a rip off. They are economy class seats. They don't recline. No entertainment whatsoever!! Horrible experience."
Plussat: "Space between the sits and movies"
Miinukset: "Food was not good and service even worse"
Plussat: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Plussat: "Great service. Friendly and accommodating."
Miinukset: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Plussat: "Seating, cleanliness, crew courteousy, entertainment."
Miinukset: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Plussat: "The service was excellent along with the flight being very comfortable."
Miinukset: "A little more options in entertainment in the hindi language would be much better for people who do not like to watch English entertainment. Along with that free wifi would be kind of good to have for people who need to work on the flight or check out important emails."
Plussat: "Exelent crew"
Miinukset: "Long distance between gates to transfer"
Plussat: "Crew was very friendly"
Miinukset: "The food was not that great"
Plussat: "The trip from frankfurt to boston was amazin"
Miinukset: "The plane from beirut ti frabkfurt was old. No entertainment on board, no screens"
Plussat: "Friendly staff aND the economy seats aren't too cramped"
Plussat: "every thing was good, so comfortable for a long flight"
Plussat: "The flight was right in time and the crew was good."
Miinukset: "I couldn't get my phone to connect to the wifi."
Plussat: "Efficiency and made sure our luggage made it on our connecting flight"
Miinukset: "All good no complaints"
Plussat: "The crew was very nice. The hot towelettes before eating was very nice."
Miinukset: "Squished in the middle of a row. Unable to get up and get things out of my bag. Video screen not working. I had been looking forward to catching up on some movies ( rarely have time for to or movies usually) was disappointed to have no working screen on such a long flight. Did appreciate the effort to supply a gluten free meal, unfortunately someone added whole wheat crackers ( luckily still in wrapper ). The boarding area was mixed with people trying to get to New Jersey at the next gate making it very crowded and confusing, people found themselves in the wrong line."
Plussat: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Good quality: crew, equipment, customer service"
Miinukset: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Plussat: "Excellent steward."
Plussat: "Courtesy and friendliness of staff."
Miinukset: "The cheapo headphones"
Miinukset: "The food was not good."
Miinukset: "Staff in Bayreuth was very good and excellent specialy miss Suzane Fakhri and mrs.Ahmad Jaber ,and the way the staff was excellent"
Plussat: "I liked the entertainment options."
Plussat: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Plussat: "Fast the boarding process all in time good food"
Miinukset: "All was alright"
Miinukset: "Boarding three planes to three different destinations from the same gate is very confusing."
Miinukset: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Plussat: "See previous note about lost bag."
Miinukset: "See previous note about lost bag."
Plussat: "Boarding process was smooth."
Miinukset: "Cramped seats, at least it was a short flight."
Plussat: "SAS is excellent in terms of comfort and professionalism and care from the crew."
Miinukset: "at least offered free water."
Plussat: "Crew was very pleasant."
Miinukset: "There were no announcements at all about the delays! It was confusing and poor service."
Miinukset: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Plussat: "Crew was business only."
Miinukset: "More engaged crew. The"
Plussat: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Miinukset: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Plussat: "Clean and very good stewardesses"
Plussat: "The crew was very helpful and went out of their way to make sure the passengers were well taken care of."
Miinukset: "Have more books available for passengers who want to read."
Miinukset: "We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier."
Plussat: "Every seat has bottle of water"
Plussat: "No problems. I was satisfied"
Plussat: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Miinukset: "Used backup plane. It had an older entertainment system."
Plussat: "The staff were ok"
Miinukset: "It’s the first time i try these low cost airlines, which sometimes they are not that cheap compared to others, no entertainment whatsoever, i wasn’t allowed for any check in luggage and the prices for ever peace was literally expensive ticket price was not that competitive"
Plussat: "Efficient and on-time service."
Miinukset: "Tiny seats that are inappropriate for international travel."
Plussat: "The fact that I was lucky and the plane was not full and got two seats to myself"
Miinukset: "Terrible planning with too few ticket counters that created a huge line and massive delays First European airline that I have travelled that offered no food"
Miinukset: "Flight delayed and we sat on tarmac for 2 hours"
Plussat: "Small airplane"
Miinukset: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."
Miinukset: "Seats were horrible, tiny , cramped"
Plussat: "The 2 gate agents were very helpful and nice, as well as the on-board flight attendants, all were very professional and did a good job for the most part."
Miinukset: "a few little things, nothing worth mentioning..."
Miinukset: "No food or even water"
Miinukset: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."
Miinukset: "Mid day flight , no food or snack , how cheep will the airlines go?"
Miinukset: "Delayed flight, missed connection, lost baggage."
Plussat: "One crew member was particularly nice and personable."
Miinukset: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."
Plussat: "Top notch service , catered very much to Americans . Would definitely fly again"
Plussat: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Miinukset: "I like everything."
Plussat: "They did what they could..."
Miinukset: "Delay change of tire. Missed next flight Frankfurt- Dallas."
Miinukset: "No food, no entertainment"
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Plussat: "Friendly crew, overall excellent flight, excellent food"
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "Entertainment variety"
Miinukset: "You had to pay for drinks"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Plussat: "It was a shorter ride with few frills but we arrived safely. The two young employees who rendered wheelchair assistance were very gracious and attentive to every detail."
Miinukset: "The noise factor was very high."
Plussat: "Clean, comfortable plane."
Miinukset: "No free alcohol. Limited food options."
Plussat: "Very friendly crew and staff of the center transfer."
Miinukset: "Planting was detained for an hour and I arrived late on a transfere. I forced to spend the night at the hotel and my patients were left without the surgeon on Monday. At the front desk I was not warned that the flight is delayed and I missed the opportunity to buy another ticket. When I asked before boarding the plane, I have time to transplant, I was told that all be good. But it was lie. I will try use another company."
Miinukset: "For an international flight, only the first non-alcoholic drink is included for free. Let's say, if you want 2 orange juices, you have to pay for the second. Alcohol, of course, is not free under their system. Snacks? Forget about it."
Plussat: "Everyone was friendly and helpful."
Miinukset: "Would have liked more options for Movies."
Plussat: "Introduce meals even to economy class"
Plussat: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Miinukset: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "The food was good, movie choices"
Miinukset: "Little room to move"
Plussat: "Small but very efficient airport Pilot actually flew lo for a period of time to enjoy the view of a Russian village and fjords and glacier"
Plussat: "Sear had great leg room."
Miinukset: "No complaints at all, the pilot did a great job!"
Plussat: "The sear was messy they didn't clean it it was full of pieces of bread."
Miinukset: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Plussat: "The crew"
Miinukset: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Miinukset: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Plussat: "All went right namely the seats but the luggage condition is the worst"
Miinukset: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Plussat: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Miinukset: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Plussat: "The schedule and timing"
Miinukset: "The airport, some of the crew, the aircraft seats, the entertainment system"
Plussat: "The crew was nice and the seat comfortable."
Miinukset: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Plussat: "Great crew and prompt boarding."
Miinukset: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Plussat: "Red wine was excellent"
Miinukset: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Plussat: "The crew was excellent."
Miinukset: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Plussat: "Crew and food were great."
Miinukset: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Plussat: "Plane was new, and seatback screen responsive and functional."
Miinukset: "Economy seats not very comfortable, very tightly packed together"
Miinukset: "Boarding at CDG was awfully slow"
Plussat: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Miinukset: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Miinukset: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Miinukset: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Miinukset: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Plussat: "It was on time"
Miinukset: "Hard seats Boarding was 35 min delayed"
Miinukset: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Plussat: "Their evacution video is interesting"
Miinukset: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Plussat: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Miinukset: "I just expected better toilet bag for business but what was given out was just basic."
Plussat: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Miinukset: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Plussat: "The staff was very nice and friendly"
Miinukset: "One hour delay without any information on embarking and another hour in the plane before departure"
Plussat: "The free glass of red wine when the plane finally took off."
Miinukset: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Plussat: "Boarding for BUsiness class was fine. Seating was cramped."
Miinukset: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Plussat: "Easy, fast, comfortable, no hassles"
Miinukset: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Plussat: "Nothing special"
Miinukset: "They start serving late the apperitif before taking off and take it back right after."
Plussat: "Getting there on time despite delay"
Miinukset: "entertainment had very old media and no recent additions. Crew was not very organized"
Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Plussat: "It was a 30min flight not much to say The crew on the ground really took care of us"
Plussat: "That it was a night flight"
Miinukset: "No airconditioning, no food choice, no space."
Plussat: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Plussat: "The fact that the plane made it to SFO"
Miinukset: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Plussat: "It was clean The crew was very kind Food was very good Flight was on time"
Miinukset: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Plussat: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Plussat: "Loved the movie selection and the food was good too."
Miinukset: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Miinukset: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."
Plussat: "The crew"
Miinukset: "Not enough room for legs. Small amounts of food. No entertainment."
Plussat: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Miinukset: "One bag did not arrive in Toronto, apparently delayed in Paris."
Plussat: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Plussat: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."
Plussat: "should let first board passenger in rear rows and not everybody together."
Plussat: "the crew was very nice and the food was good."
Plussat: "Nice comfortable plane and excellent crew"
Miinukset: "We had to wait ages for one passenger to board. This made us miss ur slot and we arrived 90 minutes late in Paris. The plane should have just left without her. The breakfast on offer was terrible. We booked through Flybe, with our reference no and a flight no that was different from Air France. We could not book in on-line with this no, and could not do it automatically at the airport either. We had to book in at the desk. Same thing on the way back, except that even at the desk, the Air France check-in man had difficulty. He told us first of all to go to Flybe desk, but we couldn't find it and had to come back.What went wrong here? It was a shambles. I hope I will get a response to this."