My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
We had to go down 4 flights of stairs holding our bags to get to the bottom, to wait for 10 mins for a bus...that took us all across the airport to board our plane. We were about 40 mins delayed on top of that.
Mobility service needs to be better managed.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
So now even with a 200€ flight you get only water and a piece of chocolate, no more food. Aircraft was 30 minutes late and no information on connection flights.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Better boarding and entertainment"
Plussat: "The seat wasnt comfutable"
Plussat: "Staff excellent"
Miinukset: "Seats that go flat so u can sleep on long flight"
Miinukset: "No TV in the chair ,even no group TV The the crew member in the business class lady was too aggressive in her way as if we are working for her , too tide chairs"
Miinukset: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Miinukset: "Delayed flight caused me to miss connection."
Plussat: "Crew was OK, seat was comfortable"
Miinukset: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"
Plussat: "The crew was alright but there was very little leg space in the economy cabin"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Miinukset: "It was not the same time because one hour and a half delays"
Plussat: "I received a message that flight was cancelled at time of check in On my trip to Munich from Larnaka my flight was delayed and lost my flight to Dusseldorf So this trip was very bad thanks to I received a message that flight was cancelled at time of check in On my trip to Munich from Larnaka my flight was delayed and lost my flight to Dusseldorf So this trip was very bad thanks to Lufthansa"
Miinukset: "I received a message that flight was cancelled at time of check in On my trip to Munich from Larnaka my flight was delayed and lost my flight to Dusseldorf So this trip was very bad thanks to Lufthansa"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Nice comfortable flight"
Miinukset: "misspellt my name!"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Smooth flight. Friendly crew."
Miinukset: "Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Great movie choices . Flight on time, comfortable. No turbulence, smooth."
Miinukset: "I did not like the food … I’m allergic to dairy so I can’t have cheese or cream in pasta or milk in polenta with beef stew. So there wasn’t anything for me to eat. Plus the crew should tell you what kind of pasta you’re getting! I got the pasta but I didn’t know it was filled with cheese and cream but by the time they came back to me I told them that I can’t have this they didn’t have anymore left of anything so I didn’t have anything to eat. And the breakfast the next day was awful. And by the way I saw that the crew had a really good meal. I should be able to pick up meal ahead of time… When you’re booking. It was a long day with no hot meal."
Plussat: "Very friendly crew"
Miinukset: "Pretty good. Great crew."
Plussat: "On time flight with no problems"
Miinukset: "Uncomfortable seats so hard to sleep during flight"
Plussat: "The crew was very friendly an apologetic for the delay. We had more space on the 1h inner-German connection flight than on our 7h international overnight flight with Lufthansa."
Miinukset: "Flight departed Duesseldorf an hour late and waited ont he ground in Munich for another 10 minutes before the gateway was connected. Not a problem for us since we were at our final destination but clearly a frustration for many of our fellow passengers. The cereal bar was a nutritional disaster and the the artifical fruit taste was simply awful. Tastes as if LH gets paid for distributing it."
Plussat: "Every thing"
Plussat: "Courteous and friendly staff - did enjoy my gluten free meal"
Miinukset: "Economy seats leave no room for relaxed arms - i had mine in front of me for 9 hours as the seat was SO small! As am I!!"
Miinukset: "There was nothing I did not like about my flight"
Plussat: "All airplane was on time"
Plussat: "Seat and service on board"
Miinukset: "It was difficult to watch the movies. Some of them were stuck and couldn't be played. Only after a while they "unlocked"."
Plussat: "The attendants were very respectful and courteous, most of them"
Miinukset: "Boarding is disorganized, flight was delayed, baggage took over an hour to get."
Plussat: "Munich airport is very nice and clean."
Miinukset: "The plane was late arriving and we had to sit on the tarmac after we got to Frankfurt for a while which made us only have 15 minutes to go through customs and get our connecting flight. The staff would not let us get off first on the plane even though I told them we were very very late. Ridiculous to have to wait for people to stand in the aisles and get their baggage from above. This makes others late and very inconsiderate. Charge people that use the overhead compartment!!"
Plussat: "Every thing"
Miinukset: "Operation system"
Plussat: "exception service! Night and day difference from my flight with United. THANK YOU!!!"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Miinukset: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Plussat: "Crew was very good. Pilots, definitely, were high level professionals."
Miinukset: "My reservation was cancelled - I found it at DME.. An email, which Lufthansa Moscow promised to send me, had never come. My carry on, while weighted 7 kg, and was, I believe of standard size was not approved. Again, there was an unnecessary on my mind, second TSA-like check at FRA. Lufthansa could just bring me by bus to the departure gates. I believe that police officers with openly carried machine guns INSIDE of TSA secured zone at FRA is too much (though I am not a law enforcement person)."
Miinukset: "Baby crying for the entire flight from Munich to Denver."
Plussat: "Smooth boarding and flight, fun snack (cakes on a plane!), relatively quick and easy."
Miinukset: "I can't think of anything to complain about for European commuter flights."
Miinukset: "Boarding in Frankfurt was just short of a free for all."
Plussat: "Comfort, choice in movies, leg room, toilets on one level and plenty, staff helpful"
Plussat: "Boarding was easy"
Miinukset: "Plane was late and I almost missed my connection. My suitcase didn't follow."
Miinukset: "I took Lufthansa round-trip from the US to Italy. One of the worst long-trip flying experiences I've had. Bad airplanes, with even smaller seats than US carriers, terrible service (attendants were not friendly or pleasant), terrible food. On one of the long flights, the cabin temperature was 75F and passengers were perspiring the whole flight. I will not take Lufthansa again."
Plussat: "Crew was friendly and the seats were comfortable."
Plussat: "Everything about the flight was very nice except for the exceptionally tiny and narrow seats."
Miinukset: "Tiny, narrow seats."
Plussat: "I love Lufthansa! It's my preferred carrier!"