After sprinting to the gate because the flight we arrived on was more than 30 mins late, not a single crew member offered to help us find space for our bags or get seated. they were rude and acted annoyed we were holding up the flight when it was another Lufthansa flight that made us late. the plane was old and uncomfortable and when the guy in front of me leaned his seat back, I could no longer see my movie screen.
The flight was ok the food was not edible!!!
My Lufthansa flight morphed into a United Airlines, which was very confusing, since everything I did on the Lufthansa site was ignored by United.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "The crew was friendly. The seating was ok but dirty floors"
Plussat: "The crew was very nice and attentive, I really like the food on Lufthansa"
Miinukset: "The movie selection was limited and dated"
Miinukset: "Boarding be insured as I have a ticket"
Miinukset: "Luggage did not arrive."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "It was a new plane."
Miinukset: "Cleanliness - there was a pretzel and part of chewy bar between seats. There was no water service on this flight of 12 hours plus. There was no option of vegetarian meal either for dinner or breakfast. I did not want any special meal. There is always choice of vegetarian meal."
Plussat: "I loved the Awesome Check in lady from United airlines, her name is Sandra and she is pure awesomeness. I also loved the air hostesses for the care they have given me from the time I set foot On the plane until I left."
Miinukset: "The attitude of the Lufthansa gate staff was anything but welcoming. Reaching the gate for the Lufthansa flight was greeted with my name shout from a distance, and my apologise for being late were met with shrugs! Not only that, but my 3 checked bags are still in at IAD, I didn’t receive in CAI!"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Miinukset: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Plussat: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Miinukset: "The entertainment system was glitchy."
Plussat: "Very good flight and crew."
Miinukset: "It was a good flight."
Plussat: "Upgraded to business class."
Miinukset: "Flight delayed."
Miinukset: "Totally Re routed. Bleh."
Miinukset: "There were 7 families each with multiple young children who screamed and misbehaved the whole trip. After complaining, the staff did nothing. Bad trip!"
Plussat: "Easy. Clean. Friendly. Helpful with food allergies concerns."
Miinukset: "That we had to pay extra fee to reserve our seats"
Plussat: "crew friendliness"
Miinukset: "selections in entertainment system is very old."
Miinukset: "boarding was late and chaotic and no apology from the airline"
Plussat: "WiFi access, usb Port"
Plussat: "Comfortable seat. Food better than average"
Miinukset: "Crew seemed a bit rude"
Plussat: "Crew was very helpful."
Miinukset: "Food for Indian vegetarian meal was very poor. Idea of chickpeas in transatlantic flight is not good! Crew did help out and offer another option!"
Plussat: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Miinukset: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Plussat: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Miinukset: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "a normal coach experience, nothing special or bad about the flight"
Miinukset: "was not accustomed to walking outside or taking a bus to palne, was kind of ruff due to weather"
Plussat: "A lot of drinks"
Miinukset: "One hour in late"
Plussat: "Staff was very attentive and friendly. Great service and staff always had a smile on their faces."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "The food was okay and the crew did their best to make us comfortable once we were on board. We flew business class, so that was probably a factor."
Miinukset: "Everything else was horrible. When we got to the airport, they didn't even know we were coming. They sent us to two other airlines, assuming we were flying with a partner airline, then tried to shift the blame onto Kayak. When -- and ONLY when -- we pointed out that we'd actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Then their agent said "You can't always trust the people at the desk, you know." Oh, really? If I can't trust your own agents, who can I trust, exactly? It turned out that we had an initial flight to Minneapolis, which was NOWHERE on the itinerary, on Sun Country. The Sun Country folks, thankfully, were enormously helpful and we made our flight with 2 minutes to spare. But it doesn't end there. We'd paid for business class all the way, but only got it on the interseas portions of our flights. And they lost our luggage on the way home, to boot. Take home lesson? NEVER FLY WITH CONDOR. I'll walk to Europe before ever booking with them again. And I'll make sure that all my friends and colleagues, all of whom travel extensively, know of our experience."
Plussat: "my favorite airline"
Plussat: "Timely and clean"
Miinukset: "No entertainment"
Plussat: "movies, food and drinks."
Miinukset: "Seats were not comfortable even in business"
Plussat: "Unusually rough and crowded flight though that is hardly the fault of the airline."
Miinukset: "In economy class, there should either be adequate room for average sizes people at the least or seats should NOT be allowed to tilt back."
Plussat: "Timing and the cost was good. Crew were friendly. Did. Or feel a racist service like in Germany itself."
Miinukset: "No entertainment. Too much hand luggage even though we had the allowed size bags but it seemed that people use more than the allowed limit."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "premium economy was nice"
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."