Etsi halvat lennot välille Lontoo Heathrow’n lentoasema - Turku

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "The crew was very nice , and very comfortable seats ."
Miinukset: "Everything was great"

Plussat: "Very professional crew"
Miinukset: "One more pass at the end of flight to pick up more trash, to create less work for cleaning crew."

Plussat: "Crew pleasant, operations efficient."
Miinukset: "Main course - chicken and potatoes with tomato sauce- was not very interesting, or very Scandinavian."

Plussat: "My flight has been cancelled"

Miinukset: "The flight was cancelled without explanation"

Miinukset: "Landing was hard but that is always the case."

Miinukset: "Everything was excellent"

Plussat: "Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better."

Plussat: "Good service from flight deck and cabin crew. Clean and comfortable"
Miinukset: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."

Plussat: "Love the service on Alaska. Crew were incredibly nice!"

Plussat: "Good, basic flight"

Plussat: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"

Miinukset: "I had a middle seat."

Plussat: "Leg room, bottle of water waiting at seat, as well as pillow and blanket. Large number of entertainment choices."
Miinukset: "Only one free drink per meal, otherwise only tea or coffee."

Plussat: "Everything"
Miinukset: "Nothing to hate"

Miinukset: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."

Miinukset: "Internet page for buying excess baggage was difficult to understand."

Plussat: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Miinukset: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."

Plussat: "Great flight, friendly crew, good food, entertainment was ok"
Miinukset: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"

Miinukset: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"

Plussat: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Miinukset: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"

Plussat: "Food was very good on international flight. All personnel was extremely polite and courteous. Great movie selection. Everyone was greeted with headphones, a bottle of water, pillow and blanket"
Miinukset: "Nothing not to like"

Miinukset: "On time, efficient, friendly staff"

Plussat: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."
Miinukset: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"

Miinukset: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"

Miinukset: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."

Plussat: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Miinukset: "The flight was 1 hour late."

Plussat: "Good choice of movies."
Miinukset: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."

Plussat: "On time and courtesy"

Miinukset: "Delayed, charged even for water:("

Miinukset: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."

Plussat: "People were nice"
Miinukset: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."

Plussat: "Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing"

Plussat: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS"
Miinukset: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS The one hour wait in line directly to get in at the gate is a bit odd, to board the plane. For me the seats are about 2 inches short and legroom and I just don't have space for my legs"

Miinukset: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"

Plussat: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"

Miinukset: "I didn't.t like your movies selection? Not very current. the food was awful. Not being able to book a seat until I arrived from Amsterdam."

Plussat: "Reasonable price"
Miinukset: "Very hot, small seats"

Plussat: "Nothing honestly"
Miinukset: "My luggage was lost and SAS staff was the least helpful I've experienced from any airline. In fact, each employee was so uninterested in helping me that I went in a circle of speaking with 3 different representatives before being helped."

Plussat: "Passengers nice"
Miinukset: "Food options not everyone eats chicken"

Plussat: "Shorter than usual flight, captain made the flight in 1 hour 15 minutes!"
Miinukset: "Flight delay of over two hours No snacks and drinks limited because of limited supply on board replacement plane"

Plussat: "we didn't crash"
Miinukset: "it was extremely hot in boarding area. when we landed we sat on the tarmac for an hour with no air conditioning and we weren't allowed to use the"

Plussat: "Was upgraded to business class"

Miinukset: "Crew service is very poor"

Miinukset: "My luggage was lost"

Plussat: "Efficiency, confidence, promptness"

Plussat: "Food good, free drinks. Great entertainment system. Crew nice."
Miinukset: "Full flight."