Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The flight didn’t even happen.
Miinukset: "New Istambul airport requires walking 20-25 minutes when arriving and the same amount when departing. Even if huge you need to take a bus a walk under the rain. Bad planning"
Plussat: "The crew was great and service and meals where wonderful"
Plussat: "Very good leg room and comfortable seat."
Miinukset: "Foot rests in economy - better ventilation options airflow"
Plussat: "Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous."
Miinukset: "The wheelchair assist transfer between planes at Istanbul was atrocious."
Plussat: "I love the food❤️"
Miinukset: "2 hours delayed"
Plussat: "All around quality Airline..."
Plussat: "everything . also very spacoius restrooms. it deserves vest airtline"
Miinukset: "hmmm the flight is slightlt longer . hopefully one day soon there will be ditect flight to Malta"
Plussat: "Enhanced security screening is great."
Miinukset: "Their website reports INCORRECT departure times for their flights!!! BEWARE I travel frequently and Turkish Airlines is posting WRONG information about their flight departures, causing people (like myself) to miss their flights!!!"
Plussat: "Overall it was ok. I enjoyed the leg space."
Miinukset: "I suppose it's just a matter of different manners"
Plussat: "Food, crew."
Miinukset: "Boarding process which did not use jetway."
Miinukset: "collecting the food trays long after you finished eating is annoying. Tray keeps sliding at you."
Plussat: "After your bags are delayed 3 days, it's hard to like anything about an airline."
Miinukset: "Tracking my luggage was a nightmare. No one had any idea where it was for 3 days. When my bag finally arrived, the exterior was severely damaged. Also, the fight crew is rude and unfriendly. If I can help it, I will never fly Turkish Airlines again."
Miinukset: "departure time changed 3 times"
Plussat: "hospitality was great, accommodations to ensure comfort were appreciated, and meals were fresh."
Miinukset: "the seats could use a little cushion, otherwise, no problems"
Plussat: "Entertainment selection was ok."
Miinukset: "Seats some of the smallest. Staff inattentive. Pressed the attendant button 4 times. Every time ignored. Food provided was not what was on the menu provided. Boarding was a disaster. Over an hour in a terminal with lacking a/c. I want to say it was worth the price, but no. Was the worse flight I have ever been on."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "Food is good; service is good. Boarding times were later than expected and left late but didn't arrive lat. Entertainment options were good"
Miinukset: "more food options would be good; also include decaf coffee or green tea as options"
Plussat: "Crew was professional, pleasant"
Plussat: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Miinukset: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!☺"
Plussat: "Food, value"
Miinukset: "My personal tv did not work for the entire 11 hours flight"
Miinukset: "I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed."
Plussat: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Miinukset: "Seat size! Boarding queues"
Plussat: "Turkish Airways service is very good -- good staff, clean airplane, attentive service"
Miinukset: "The airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected."
Plussat: "We got the two outside seats returning, and it made all the difference (we had the center row on our flight to Rome)."
Plussat: "The service was okay."
Miinukset: "There was a woman sitting behind me with a loud child that kept kicking my chair."
Miinukset: "My flight was cancelled"
Plussat: "See above. The food was excellent"
Miinukset: "Our seats did not recline"
Plussat: "Everything was good except the food wasn't good"
Miinukset: "The food wasn't good"
Miinukset: "Boarding and airplane age."
Miinukset: "The seat Screen did not work."
Plussat: "I like Turkish Airlines. The flight was good. I thougt only food was somewhat not as good as usual. I flew with TA many times and the food offerings always had stood out from other air companies. In general it was great flight."
Plussat: "Crew were pleasant and did a superb job of making passengers feel welcome."
Miinukset: "My gripe is mostly with the ground staff. I was happily sitting in the lounge drinking copious amounts of hot tea due to an illness when my flights status changed on the monitor; "go to gate", it read. When I dutifully arrived at the gate, what was happening? Absolutely nothing. I sat there shivering for another 30 mins before boarding, my heat source (the tea) removed. The moral of the story is that a passenger's time has value, DO NOT waste it. In my case, the cost was physical agony of freezing on a mediterranean island in the summer while wearing 2 shirts, long pants, and double socks. If the ground staff did everything to procedure and are thus faultless, then the procedure is reprehensible and should be updated."
Plussat: "The food was good for an airline. Crew was nice."
Miinukset: "It was a long flight in coach."
Plussat: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
Plussat: "The planes were clean and staff really helpful. The actual flights were great."
Miinukset: "At Istanbul the staff in the airport were confused about where the gate was and we missed our flight and then we had to purchase new tickets. And they did not honor our original tickets. That was almost 900 dollars gone because they would not honor our tickets. I am hoping for a refund."
Plussat: "Excellent food, service and on-time"
Miinukset: "Seats too close together. Also -- and VERY important -- they are so close together that they shouldn't be allowed to tilt back and press further into the person n the back's knees. NOTE: Turkish Airlines is, by far, not alone with this problem. Airlines have jammed too many seats in the plane. Increase fares a tad and give more knee space."
Plussat: "I was pleased with the food. It was plentiful and varied. I appreciated that the cabin lighting was increased gradually allowing people to wake up gradually instead of abruptly."
Miinukset: "The seats were very close. The seats were not well padded. The bathroom trash was overflowing."
Miinukset: "Food was better in last trip. This time is sandwich"
Plussat: "Food & metal utensils,, courtesy, 5-star hotels on my two 14-hr layovers with meals as appropriate.,"
Miinukset: "Being asked to raise my seat back so that I woman behind me would find the positioning of her magazine more comfortably read. The space was mine. I am 78 and need all the backward lean (which is not much in economy) for my back that I can get. I finally said so. But my discomfort should not be asked in such a case....when at first I though it might have something to do with some expected chop or the like."
Plussat: "Entertainment at the seat was very satisfactory."
Miinukset: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."
Miinukset: "We were delayed 3 times and never once were given any information as to the delays! Fortunately, I was not in transit in Istanbul!"
Miinukset: "Except the bad treatment in Istanbul connection to Tel Aviv which makes me reconsidering flying with the Turkish Air lines I have nothing serious to complain"
Better breakfast. Breakfast was just a very large sweet muffin and coffee.
I missed this flight due to short connection time and staff at the airport misguided me. They also carried by baggage without informing me. Total chaos.
Crew is amazing, food is good, when you need something they’re always there for you, we needed a baby bed and they gave us one and moved us to the front so the baby can lay down on her bed
Late , small space seat to seat, disgusting food and not liquid soap to the toilet .
Plussat: "Although economy, it was pleasant and okay"
Miinukset: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Plussat: "They vere OK!"
Miinukset: "Food and drinks!"
Plussat: "Will never purchase tickets through kayak ever again"
Plussat: "The crew was great!"
Miinukset: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Miinukset: "Short flight but not quite comfortable seats."
Plussat: "Rude inconsiderate staff. Terrible plane"
Plussat: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Miinukset: "The food. It was okay."
Miinukset: "Seats very hard and uncomfortable in economy"
Plussat: "Seat ok typical. Non busy flight lots of room"
Miinukset: "Food was poor"
Plussat: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Plussat: "There werecseats available at gate area to wabit for plane."
Miinukset: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Miinukset: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Miinukset: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Plussat: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Miinukset: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."
Plussat: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Miinukset: "Seat backs were rock solid without use of a personal pillow."
Miinukset: "I remember a time when these flights had entertainment on them..."
Plussat: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Plussat: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Plussat: "Crew was courteous"
Miinukset: "No information on delay given until boarded."
Plussat: "The air crew service"
Miinukset: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "Ground crew was very kind"
Miinukset: "My ordered vegetarian meal was missing on the way back :("
Plussat: "Very organized airline. Friendly staff."
Plussat: "The rep was able to get me on Air France instead."
Miinukset: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Plussat: "The crew was super nice"
Miinukset: "Not enough food during the long flight"
Miinukset: "The vegetarian meal was OK"
Miinukset: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Plussat: "Was on partner airline Austrian Air. Very good service."
Miinukset: "At Vienna gate G31 it was difficult to hear announcements."
Plussat: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Miinukset: "nothing, it was a great flight from beginning to end"
Miinukset: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Plussat: "The crew were very nice"
Miinukset: "Toilets could be cleaned more often"
Plussat: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Plussat: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Miinukset: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Miinukset: "The delay in take-off"
Miinukset: "It was almost 2 hours delayed"
Plussat: "Most things were OK"
Miinukset: "Except a crying baby near me, during first half of the flight"
Miinukset: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Miinukset: "They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight."
Plussat: "Excellent personnel. Will use Austrian Airlines again!"
Plussat: "The flight was on time and the crew were very friendly."
Plussat: "They were efficient. It was on time. The staff was pleasant."
Miinukset: "The plane seemed older. It was a bit noisy. No entertainment. It was however, just a short distance and served this purpose well."
Plussat: "Crew is good as always."
Miinukset: "Uncertinty at boarding.Changing the time of take off several times and very slow boarding.Rough landing."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Food and seat could have been much better. Both were mediocre, in quality and size. There was nothing particularly outstanding. I liked that there were only two seats by the windows (not three).
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Plane was nice and comfortable. Better food is desirable.
My flight was cancelled and Air cañada said they didn’t even have that flight number or my name in their computer. Does this mean Kayak somehow messed up with the letters/ number sequence? No one would help me at the airport. Lufthansa said it was Air cañadas fault and I had gotten two messages from Kayak, one was at 6 am(I had already called a ride so I was going an hour earlier ) then after 2 hours at airport I get my message from Kayak(Ricky) saying sorry your flight is cancelled? Then, like I say, no one would even put me on standby for another flight as my numbers you gave me did not match. Can you please get me on a flight home? No later than Monday, please? I am out of money
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Plane delayed and we missed our connecting flight.
6 hour delay, cancelled connection flights, a 14 hour trip turned into 32 hours.
Great leg room in economy and the entertainment system has lots of options, I watched a few docs with David Attenborough. the flight crew were wonderful and helpful. I was really impressed with the food, both the main meal and the snack prior to landing. Some of the best food I have had on a flight! Great job Air Canada!
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Everything other than luggage situation"
Miinukset: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"
Plussat: "Clean, quiet and the staff was attentive."
Miinukset: "The meal was average"
Plussat: "Crew was kind and helpful. The flight left on time and was smooth."
Miinukset: "The food could have been better! Also, the entertainment options could have been more current."
Miinukset: "Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer)."
Plussat: "The plane looked new and clean. The TVs worked well (as opposed to our first flight) and kept our family entertained. The kids meal was prepared in an appealing way for my kids (even though the kids didn't like it some of it - but they tried everything!)."
Miinukset: "We had a great experience. No issues."
Plussat: "The crew performed their duties in a professional manner."
Miinukset: "We arrived late, but that was nothing compared to the horror I experienced with my connecting flight out of Frankfurt to Mallorca. I should get a refund."
Miinukset: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."
Plussat: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Miinukset: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Plussat: "Really cheerful and friendly crew."
Miinukset: "They changed my seat just before boarding. Front lavatories are not usable by passengers behind the curtain."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Miinukset: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The crew was fantastic!"
Miinukset: "Movie selection was very limited"
Miinukset: "I waa not allowed to bring my carryon bag and was told either I pay 100.00 or leave it there. Totally unprofessional and sounded like a scam."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Very poor connecting flight information for check in. United connecting flight through Lufthansa has no information. Have to ask around airport and nobody seems to know exactly when United will open for checkin. Discover next morning it is only 2 hrs before flight, 1.5 hrs before boarding. Lufthansa made no effort to pass along their connecting flight information, they just drop all responsibility and say it is a United flight so offer no help. First and last time with Lufthansa."
Plussat: "Crew nice. Plenty of food"
Miinukset: "Boarding was very chaotic. Very long lines and not managed well"
Plussat: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Plussat: "Everything is good"
Miinukset: "Food use to be better"
Miinukset: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Miinukset: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Plussat: "All airplane was on time"
Plussat: "Perfect service and comfort for a short flight. Very modern, excellent!"
Miinukset: "Sandwich delicious but too small."
Plussat: "The service was very good. You never really felt you had to ask. I was able to catch up on a few movies of my choice. That was nice."
Miinukset: "It's a long flight and it's always difficult to get comfortable and 1st class is just out of my budget."
Miinukset: "Waiting to board, outside in the rain while people shuffle slowly onboard and the crew does nothing to speed things up"
Plussat: "On time departure of flight"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Great service, great friendly crew and great food!"
Plussat: "Without the help of the attendants at the gate waiting to take us to the connecting flight, we would not have made it! So grateful for their help! Food was very good for airplane food and movie choices were excellent."
Miinukset: "Seats were quite uncomfortable due to inadequate leg room."
Plussat: "Just much more professional than US carriers... Also much more leg room in economy class then most US carriers"
Plussat: "Lufthanza is very bad with customer service. They have a NO COMMUNICATION POLICY. Tell the customer nothing. Leave them in the dark."
Miinukset: "no announcements about a flight that did't occur for one hour later"
Plussat: "Very good staff and service"
Plussat: "Better than my other Lufthansa flight m, which was canceled, or the SA legs because those planes were old."
Miinukset: "Everything else about buying the ticket with Kayak. Canceled flights and lost luggage with Zero help from Kayak. Kayak didn't even answer customer service lines when I rang for 2 hours in one go."
Plussat: "All. Excellent experience."
Miinukset: "No complaints"
Plussat: "Very efficient service! Debarkation at MUC very fast and efficient for making it easy for connections to other flights. Nice crew!"
I love the entertainment. I think the food could be better
All my luggage are missing and I still have not get it yet after file a claim please let me know what to do
Very tight aircraft to cross the USA in. No snacks as they ran out. limited video selection on the flight and too many commercials on direct TV. 1/4 passengers coughing and sniffling without masks. Flying home to high covid risk Oregon, no wonder it is endemic. At least I had 3 Lufthansa flights where they still require masks. This may help prolong my next round with Covid a week.
Business class was regular seat with nobody sitting next to you. Wouldn’t book business for such a flight. No entertainment.
Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional
Plussat: "It was wonderful"
Miinukset: "Best booking app ever"
Plussat: "I got there"
Miinukset: "My luggage did not"
Plussat: "Flight attendants were nice"
Miinukset: "Food quality"
Miinukset: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."
Miinukset: "Rest rooms were clean, food was adorable, good coffee, no complaints."
Plussat: "The crew was OK, the seats had generous leg space."
Miinukset: "The flight could have been on time. not only was the plane late arriving, but then the didn't take off for another hour! have never flown an airline that refuses to take off because of a little rain.... :-("
Miinukset: "Flight was delayed. Connecting gate was on the other side of the airport. We were running from one side of the airport to another. They should have provided a shuttle service for all of those passengers."
Plussat: "Crew were helpful."
Miinukset: "I had asked for a Muslim.mealor a vegetarian but there wasn't anything so I had only cheese and fruits which was a disappointment"
Plussat: "vegetarian dish was OK."
Miinukset: "entertainment was very poor. very limited selection of movies and tv shows."
Miinukset: "Better boarding process"
Miinukset: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"
Plussat: "The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us."
Miinukset: "Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help."
Miinukset: "It was very cold inside the airplane. I have to ask multiple times for blanket."
Plussat: "fast lane boarding"
Miinukset: "no snacks"
Plussat: "The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped."
Miinukset: "The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive."
Miinukset: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Plussat: "Great service, food and entertainment."
Miinukset: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."
Miinukset: "Flight crew would gossip in Flemish Food not good and I vegetarian dinner option provided at all!"
Miinukset: "Delay boarding,delay riching destynation,poor crew service"
Miinukset: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Miinukset: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Plussat: "They gave us a pillow and blanket so we could sleep. They offered a good selection of movies and other entertainment. The airline staff was friendly and helpful."
Miinukset: "Seating was cramped but all airlines treat their three class clients like cattle."
Miinukset: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Miinukset: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Plussat: "Be on time"
Miinukset: "Food, no comfort, movies and music boring"
Plussat: "No frills quick boarding and helpful attendants, great English. Don't spill drinks on you unlike certain airlines (looking at you Air France) Decent in-flight entertainment system and comfortable plane (well, as far as you can get in an economy) Basically everything related to the actual flight was great."
Miinukset: "The fish entree was oversalted, but maybe that's how they eat fish in Belgium. In general airplane food took a huge nosedive in the last 10 years, so I'm not surprised."
Miinukset: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Plussat: "Not too much"
Miinukset: "I'll begin with the order of sequence of all that went wrong: 1. A huge queu while we were waiting for checkin in Rome (waited for more than 30 minutes) 2. The steward didn't agree to take a gymnastics hoop to the aircraft, despite its being super light. By the way, the inbound flight the hoop was taken into the aircraft; 3. We (family of 3) were seated separately, what made a huge stress to our small daughter. 4. There were no AC socket in Brussels airport (there were, but not charging) during transfer. 5. Our baggage was not delivered, which is very unpleasant :("
Plussat: "Keep working as this and we always travel with you.Thanks"
Plussat: "Nice to get a snack on such a short flight. I enjoy travelling on the small E145. Small plane means fast boarding and deboarding. Also it's great to have a seat to oneself - both window and aisle!"
Plussat: "The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight"
Miinukset: "The food remains mediocre at best in the economy cabin."
Miinukset: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Miinukset: "They didn't board me. The airport closes. An I need avisa ti get out. No body mention that to me!!"
Plussat: "Nice plane, great entertainment unit. USB charging is nice. Food service was surprisingly good and the staff was very pleasant and helpful on the flight."
Miinukset: "Boarding from a connecting flight is a disaster. For some reason brussel's air didn't validate our passports at the first international flight. Everyone was expected to do it at the Brussels airport. This would be fine if they had a sign up explaining what to do, or even a basic queue set up. There were passengers for 3 flights mobbed around the check point in front of our gate with nothing resembling a line. Everyone was completely confused and crawling over each other. Add that to our delayed landing that put us on the tarmac, forcing us back through security and a huge walk away from the gate... We very nearly missed our flight! Please please please figure out a way to communicate to your passengers and get people into a proper queue!!!"
Miinukset: "Too noisy tp sleep and It was a long flight, but not your fault."
Plussat: "Flight was on-time"
Miinukset: "Cabin's temperature was too warm. Breakfast was just a cheap muffin and orange juice..."
Plussat: "The flight attendant was friendly."
Miinukset: "My bag was lost. I was in Africa for 4 days before it finally came in. During the flight, there were several hours that we were never checked on or asked if we wanted something to drink."
Plussat: "I loved the crew and the ease of boarding"
Miinukset: "I had a full day of flying, and there weren't any snacks made available!"
Plussat: "The food, efficient crew"
Miinukset: "Awful boarding process, one person alone for all the passengers with another 3 around doing nothing, which caused the departure to take place more than an hour late"
Plussat: "Zaventem airport remains too difficult , which really makes the trip less enjoyable."
Plussat: "The service was only exceptional l, there weren't too many good movies selections.overall The turbulence made made the trip worse although the whether was very.l clear. There was also a weird background noise. Boarding was terrible had to wait an hour in a long line"
The plane was filthy again
2 hours and 45 minutes delay
Reasonable price, good staff, flight time’s suit me. 👏👍
Fast, good loads in and out, totally worth of price.
Plussat: "Great crew"
Plussat: "Nothing about this flight/airline was good."
Miinukset: "A different airline."
Miinukset: "Ryanair - takes you from A to B on time"
Plussat: "I could not fault anything with this flight. I arrived 2.5 hours before my flight, was able to drop my bag (I kept it to 20kgs) and pass security all within 15 minutes. Boarding was efficient and the seat quite comfortable. I was asleep before take off and didn't wake until 30 mins before landing. For any airline that many complain about - there is nothing I could fault. Yes - it is cheap and yes there are restrictions but if you follow the advice ie pack to the kg limit, arrive as per the airline suggestion for checkin and be at the gate when required and pre-order any food (or eat before the flight) - there is nothing I can complain about - it was cheap and I was able to be where I needed to be 10 min ahead of schedule. Staff were friendly and helpful."
Miinukset: "Plane late, seat uncomfortable, horrible"
Miinukset: "Worst plane I've ever flown on, so uncomfortable!"
Plussat: "Flight was ok"
Miinukset: "Delayed leaving Malta owing to too few staff attending to boarding. Arrival at East Midlands was dire, although I believe mainly due to inefficiency of East Midlands rather than RyanAir"
Miinukset: "Flight could have been on time. Delay meant no public transport at London airport."
Plussat: "We arrived at our destination as did our bags"
Miinukset: "Boarding experience, timely departure, menus available to peruse, staff attitude poor, variety of options limited for an 1145 flight.......I could go on but they don’t care anyway!"
Plussat: "As good as it can be with Ryanair"
Miinukset: "I got to the airport with plenty of time to make my 1:30pm flight. However the flight ended up being initially delayed for roughly 90 minutes according to the airport, while many passengers received notifications that it was closer to 2 and a half hours. When asked, the Ryanair deask said that they did not know anything and basically told us it was not their problem. We did not take off until after 5pm. However, it did not end there. Having never been told what the problem was, we finally boarded the plane and found that it was filthy. There were bread crumbs all over my seat and a candy bar wrapper underneath. I would have thought that with an extra 4 hours the plane could have at least been cleaned. Other than that, it was typical Ryanair, the seats do not recline, the staff is indifferent, and boarding was done via a bus to the tarmac."
Miinukset: "Being told off for bringing my duty free bottle of wine an drinking it mid flight. They ran out of wine on way over. I didn’t see anywhere where you can’t drink your own beverage??? Was quite embarrassing I have to say. I drank it anyway. What was I supposed to do with it??"
Miinukset: "Uncomfortable small airplane"
Miinukset: "Delayed by 1hr and waitied 20 minutes to disembark plane waiting for bus."
Plussat: "Priority boarding"
Miinukset: "The delay in boarding particularly as no explanation was given."
Miinukset: "Huge immigration lines at Luton - so bad"
Miinukset: "Departure was nearly 30 minutes late!"
Plussat: "Price! Fast and efficient boarding, flights were all on time."
Miinukset: "Onboard food quite expensive to buy."
Plussat: "It was cheap and clean"
Miinukset: "Cant take your carry on actually onboard. They wont even give u free hot water for personal needs."
Plussat: "Your personal in plain is young, nice and I like them becouse they are smailing all time."
Miinukset: "You can give to pasenger one drink (coffee) like preasen!?"
Miinukset: "Delayed 3 hours and not updates or water available very poorly managed"
Plussat: "Cheap n cheerful, budget airline."
Miinukset: "Payed extra for priority boarding to keep our hand luggage with us, seemed a bit chaotic, sure it was just anyone walking on with their cases. Didn't really understand any announcements by cabin crew in the not so good broken English, they speak."
Plussat: "Price App"
Miinukset: "Crammed in - no leg room Charge extra for everything Check out Southwest's business plan and processes"
Plussat: "No frills, got to Malta for a very affordable price"
Plussat: "Standard Ryan air. Cheap but professional"
Plussat: "Captain had to take emergency action. We didn't know what was going on. It ended up fine, but it was scary without any knowledge"
Miinukset: "Seat size, riding a bus to and from when we had priority booking. Not worth the extra money."
Plussat: "Excellent crew trying to polish a turd, and it was cheap"
Miinukset: "I'm waiting 40 years for my effing bag."
Plussat: "Good flight, took off on time and landed early. Didn’t get a chance to try food or entertainment."
Miinukset: "Delay on tarmac"
Plussat: "It was normal"
Miinukset: "Spent an hour from landing to taxi, park and gwt out of the plane and airport. Car hire representatives left before we arrived"
Plussat: "We got there in time, cabin baggage was accepted but the lady at the customs opened up my bag to check it and just threw the things back inside, I had to open my bag again and put them back where they were."
Miinukset: "I purchased the tickets at a good price but when I had to check in, I had to pay extra for early check in and another 7€ for a seat! Considering I bought two tickets for myself and my boyfriend, I ended up paying 40€ more just for check in and seats. This was a rip off. Then the boarding took much more than expected, we waited for 50 minutes standing up in a queue after the gate was announced, we boarded the plane late. The seats are super small and uncomfortable."
Plussat: "Crew tried their best but their capacity were stretched to the max to accommodate us."
Miinukset: "In Malta airport they only had use of ONE wheelchair/passenger lift vehicle for all flights and we almost missed our flight because the airport team couldn't locate the lift vehicle (PRM). In Edinburgh airport, the lift vehicle got us off the plane ok but didn't have enough wheelchairs or assistants for all those who booked. In the end we were just dumped off by the luggage caramel and had to have the slightly better disabled push the severely disabled out whilst I pushed the luggages. The holiday was fine but the traveling was just terrible due to clear lack of resources and capacity of airport teams"
Miinukset: "The worst fly in my life"
Plussat: "The flight took off to time"
Miinukset: "Making us to wait in line for over 30 minutes to board the plane that came in with passengers right in front of us. No entertainment on board at all. No wifi"
Miinukset: "It was delayed. Haggled about luggage and then allowed us to take it on when at first they were forcing us to check it. Overall it was one of those flights you were just ready to get it over with"
Plussat: "we are very unhanpy with this airline .cheap no good thing!"
Miinukset: "they cannot charge too hight bags fee for internantional guest! zhis is pitfall to us!"
Plussat: "The actual flight is thirty minutes and low cost"
Miinukset: "No information poor communication. Boarding delayed for no reason and then we were unable to take off for almost two hours because supposedly air controllers' restriction on starting their engines? It almost seemed as if it was an opportunity to sell food and drinks onboard"
Miinukset: "Horrible experience checking in. Carry on bag limit was very unclear. Paid extra for Priority Boarding- no use"
Miinukset: "After doing online check-in, there is no boarder print-out would able to be provided. It is giving a lot of disturbance."
Plussat: "Boarding was ok but was not organised very well at the gate Crew were friendly"
Miinukset: "Flight was late leaving Seats seemed cramped"
Plussat: "Easy check in, even with a checked bag. Use the app for boarding pass. Paid the extra for priority boarding and checked bag and got our own bus to the plane. Otherwise it's no frills. No food to give any stars to. Bring your own entertainment and it's your fault if you don't like it."
Miinukset: "It is tough if you bring carry ons. Most people do to avoid the extra charges. But priority boarding solves the problem."