Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Food choices were rather poor. Pasta, which is what they seem to serve now in Economy was tasteless.
I never been on this flight they change the date and I request refund and I never got my refund back very Disappointed
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Lufthansa can't handle the new challenges the pandemic brought. Next time I would do everything possible not to flight with them.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Miinukset: "Flight left late! Flight attendants not super attentive. Meals came late. Took forever to get off the plane! Plane never made it to the terminal but passengers were let off in the middle of the airport and placed on buses! No driver on a fully loaded bus for 10 min. Terrible! Didn’t make it on next"
Miinukset: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"
Miinukset: "Seat I had was terrible .. not comfortable"
Miinukset: "Flight was cancelled. Got rebooked and have changed gates 6 times and flight delayed due to no crew."
Plussat: "The crew was good."
Miinukset: "The infotainment system could be better. My system was not working for the first 3 hours and then the sound went out out completely after 2 hours of use. Also the airbus model still use the outdated 2 prone headphone and I was not able to use my noise canceling headphones."
Miinukset: "My luggage did not make it"
Plussat: "Never made it on this fliggt due to previous flight was delayed. Im stuck in London as of now. Never booking with kayak again"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "The flight was nice and the people were friendly and good"
Miinukset: "My stroller’s leg got broken and I did report"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Crew members were friendly."
Miinukset: "Bathrooms need freshners, many passenger, infants , kids use it. It smell not unclean ."
Miinukset: "Not entertainment at all"
Miinukset: "Flight was cancelled 1 hour before departure... customer service was appauling"
Plussat: "Staff was very courteous. Food was pretty ok and drinks were available during whole flight. Lufthansa is a good airline"
Plussat: "Crew was good and caring."
Miinukset: "Seats were very uncomfortable and narrow compare to other airlines plane. There was no in flight entertainment available and that was ridiculous."
Plussat: "Short and comfortable flight"
Miinukset: "When I missed the flight in Brussels I had no options re: changing my ticket as there was no ticket sales counter at the airport. Had to go to the travel agent and book a flight on another carrier."
Plussat: "Crew were efficient and pleasant"
Miinukset: "Seats are uncomfortable"
Plussat: "Service, friendly crews. Everything."
Miinukset: "Simply the best.Thank you."
Miinukset: "no tv and long flight. Food was terrible."
Miinukset: "My passport was stolen on the overnight train I took to get to the airport. It wasn't until I was off of the train that I went to grab my passport and credit card and realized my tiny little purse was gone. I had to rush to the US Embassy, get a new passport, and then rush back to the airport. I didn't arrive until 40 minutes after my flight had left and I was a nervous wreck. Unfortunately Lufthansa staff could not care less. The guy at the ticket counter even looked at my new urgent passport that had the issue date listed as today, so clearly this all had just happened as it was only 10:50am still. What did Lufthansa do? Well they told me if I wanted to fly out the same day, I would have to pay 2700 Euro additional! My jaw dropped and then he said I could fly out tomorrow for an additional 675 Euro instead. I was still in shock as I felt like I had just been taken advantage of with my stolen passport and credit card and now it's happening again. I asked if there was any way he could find something cheaper and he said that I paid so cheap for this flight that I would need to speak with the agency I booked with to help me out more and then he dismissed me. Let me have you know that I booked this fare during an amazing sale that Lufthansa was having and I booked it directly through their website and now it was being held against me. There was no offer to pay something like a $200 change your flight fee. Instead he let that plane leave with an empty seat because I didn't have the 2700 Euro to pay him. Here I was, alone, nervous, in a foreign country, and I had to get my thoughts together the best I could and I immediately started looking up my own flights. I ended up having to book a flight with a different company and just forfeiting any kind of credit that Lufthansa would have applied to their overly exorbitant priced flights. Good job Lufthansa for being the worst customer care service I have ever experienced... and I have flown over 20 airlines and over 100 flights."
Plussat: "I was rebooked on another flight earlier."
Miinukset: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Plussat: "Flight on time"
Miinukset: "Nothing. All was good"
Plussat: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
Miinukset: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
Miinukset: "Being put in a distanced place for boarding"
Plussat: "Comfy seats for economy. Decent food. Hot towels for hands. Plenty of food and beverages. Very good entertainment screens, decent movie selects."
Miinukset: "That better seats are so much more expensive."
Plussat: "Crew was friendly"
Miinukset: "Flight delayed by over 3 hours, inflight entertainment did not work"
Miinukset: "No checjed in luggage allowed - i did not know that when i bought it!"
Plussat: "USB at every seat"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "We often fly on Lufthansa and highly recommend it!"
Plussat: "I felt like I was traveling in first class! The crew treated me VERY well it was like night and day from the trip I made TO Italy on Air Canada who I will never travel with again. I will look for future travels with this airline for certain thank you so much!"
Miinukset: "I can't think of a thing! You really were that good and my flight was a long one from Frankfurt to Seattle!"
Plussat: "Comfortable, crew are very helpful and cheerful."
Miinukset: "Food isn't that good"
Muy buen servicio al cliente
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Delayed flight, it is noticeable airplanes noticeable aged
Almost the only airline that offers free coffee and bread even in short 1 hour flights
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "It's KLM. What else do you need to know."
Miinukset: "When its rain we shouldn’t walk to the air plain"
Plussat: "The crew tried to be helpful but were equally frustrated with the ground crew."
Miinukset: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Crew was great, very responsive and hospitable!"
Miinukset: "more lunch choices, especially choices without dairy products."
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plussat: "Very friendly crew and on time with no problems."
Miinukset: "Too hot inside the aircraft"
Miinukset: "Head support for 6 feet plus people on seats would be good"
Plussat: "The friendliness of the crew"
Plussat: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Miinukset: "the headrest is hard. Apart from that- all was fine"
Miinukset: "They left my bag off the plane. Ridiculous."
Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Plussat: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Miinukset: "Transfer point needs upgrade."
Miinukset: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Plussat: "Crew was good"
Plussat: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Miinukset: "There were several flight delays and gates were changes a few times."
Miinukset: "old screens and entertainment system leg room to small"
Plussat: "Friendly crew."
Miinukset: "So many people on a 747!!"
Miinukset: "Flight departed 35 minutes late"
Miinukset: "Boarding was confusing and disorganized"
Miinukset: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Plussat: "Left ontime and service was excellent."
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Miinukset: "At some point the luggage was lost. here."
Plussat: "The flight was great."
Plussat: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Plussat: "Wider seat than most business class"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Miinukset: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."
Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"
Plussat: "Free wee cake."
Miinukset: "Nothing in particular."
Plussat: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Plussat: "Boarding was very efficient."
Miinukset: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Miinukset: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Plussat: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Miinukset: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Was not able to pay for checked luggage online. Even 24 hours before flying. More expensive at the airport.
Stefan stewart was excellent, helping with my food & drink needs,thank you.
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
The bathroom wasn’t super clean
Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Plussat: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Miinukset: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Miinukset: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Miinukset: "Seats were too close together."
Miinukset: "Seat angle adjustment was not the most comfortable for sleeping."
Plussat: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Miinukset: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Miinukset: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Plussat: "Crew very professional"
Miinukset: "Boarding was a little confusing"
Plussat: "Crew was solicitous."
Miinukset: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Miinukset: "Really hard to get boarding passes online"
Miinukset: "There was no entertainment available."
Plussat: "Crew was amazing. Service and food was good."
Miinukset: "Random TSA check was not needed at the end when boarding."
Plussat: "The crew"
Miinukset: "Seats! They were too small!"
Miinukset: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Plussat: "The crew"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plussat: "Flight was on time."
Miinukset: "Food could have been much better in comparison with other airlines."
Miinukset: "Missed the flight due to late landing from earlier connection"
Plussat: "Over all pretty good for price."
Plussat: "Good selection of movies"
Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Miinukset: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Miinukset: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Plussat: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Miinukset: "No offer of snack with no egg in it."
Plussat: "I liked the crew, they were professional and tried their best"
Miinukset: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Miinukset: "Waited a while before take off."
Miinukset: "Couldn't make the connection....Overall....an aweful experience!"
Miinukset: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "The crew was good and very good pilot's"
Miinukset: "No leg room between seats"
Plussat: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Miinukset: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Plussat: "No delays, service with a smile"
Miinukset: "Nothing to report."
Plussat: "There was enough leg room"
Miinukset: "The food was not very nice and the aircraft was really cold."
Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Plussat: "Cabin Crew and food selections were top notch"
Miinukset: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Miinukset: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Plussat: "It was a fine flight"
Miinukset: "no specific feedback"
Plussat: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Miinukset: "Vegetarian food choices always leave much to be desired."
Miinukset: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Plussat: "The airplane was new, good food and service."
Plussat: "Clean plane, efficient crew, food OK. Boarding was organized"
Miinukset: "No entertainment and no power plug to charge devices."
Business class was regular seat with nobody sitting next to you. Wouldn’t book business for such a flight. No entertainment.
Only 4.5 hrs flight, regular commercial flight. Not crouded at all which was great! But - No entertainment whatsoever. No food or drinks. Even water. I would gladly pay for food, whereas every thing written in the menu wasn't available, but snacks. Not funny guys!! We were in 2 hour lines before boarding. We were not aware that the 400 us dolarla tickets are without food and drinks. We were tired and we were hungry and thirsty. And here it was: a very appetizing menu that we can't buy anything on it.... Again, not funny at all.
Plussat: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Miinukset: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"
Miinukset: "This airline is borderline budget airline even in business class."
Plussat: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Miinukset: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."
Plussat: "Brussels Airlines crew"
Miinukset: "Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive."
Plussat: "The crew was nice. The seats were ok."
Miinukset: "The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today."
Plussat: "Get down"
Miinukset: "Everything and the crew more friendly."
Miinukset: "Overbooked, no room for carry-on luggage"
Plussat: "The chairs were comfortable the staff was very attentive and nice"
Miinukset: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"
Plussat: "It was on time"
Miinukset: "The flight was long and inexpect s to be fed. They didn’t provide free food and beverages."
Miinukset: "Choice of food was very limited as they were missing the food in catalog."
Plussat: "My return trip didn’t have any major unexpected expenses the way my outgoing trip did."
Miinukset: "They broke a very expensive item that I purchased on my trip. It was properly wrapped and cushioned in clothing. I had fragile stickers on the outside of my luggage and it is shattered beyond repair."
Plussat: "As if our flight from Washington to Brussels was not delayed enough, the flight segment to Accra from Brussels was delayed for almost 2 hours"
Miinukset: "Almost everything about the trip was impacted one way or the other. Our luggage/bags were partially damaged too, but I decided not to lodge an official complaint."
Plussat: "The flight crew was accommodating and genuinely worked to meet passenger needs during the boarding process and also while I'm flight. The flight entertainment included a good, and varied set of options."
Miinukset: "1. There is a security check just prior to boarding at the gate in Brussels that is not known about in advance. The process is not organized, nor did I (along with other passengers) understand why another checkpoint was being unexpectedly required.. 2. The food onboard (main meal - beef and snack - calzone) were not good; although they were served hot, they were bland and unappetizing. Contrary to popular belief, not all airplane food is "bad". 3. And finally, the restrooms were not kept clean during the flight - I had never seen that on any of the nternational airlines I've taken over several years."
Miinukset: "Not particularly airline crew Limited movie choices Chaotic check-in"
Plussat: "That we checked in at VIP"
Miinukset: "The food was the worst I've had in a plan."
Plussat: "Seats were comfortable, food was good, efficient and friendly service!"
Plussat: "Great service"
Miinukset: "Delay due to congestion at brussels"
Plussat: "Great airline"
Miinukset: "Great distance to walk between terminals for transfer"
Plussat: "Everything about the flight."
Plussat: "Nice and easy"
Miinukset: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Plussat: "Easy to cancel Trip"
Miinukset: "Kayak did not have a system of knowing that I cancelled the flights"
Plussat: "Love that there's space for the economy and the seats are comfortable"
Miinukset: "There was nothing to do and would be nice if it had wifi"
Miinukset: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Miinukset: "Flight was late and I almost missed my connection in Brussels"
Miinukset: "The plane was changed and I was given a new seat on the last row without a window. When I complained I was told to move to a middle seat somewhere. In terms of service SN is like a low cost carrier. None."
Plussat: "Flight was ok"
Miinukset: "The fact that we had to wait on the tarmac for a set of stairs to arrive which lasted quite long."
Plussat: "Nice crew"
Miinukset: "Horrible food if you opt for Halal. Imagine having to eat the same thing from start to end in an international flight. Major turbulence, got sick to the stomach when I got home. I have to admit my overall experience was very very poor."
Plussat: "The on board crew was very helpful."
Miinukset: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."
Plussat: "The crew seemed nice"
Miinukset: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Plussat: "Fast Boarding"
Miinukset: "Was waiting for a lagguage over 30min at Tegel airport"
Plussat: "The confort"
Miinukset: "The delay and the food. There was sand in the fish"
Plussat: "The seats in the plane were amazing. Maybe older but better than the new ones."
Miinukset: "No infotainment screen"
Plussat: "great flight... great experience"
Miinukset: "...the girl in my row threw up in secret during landing"
Plussat: "SN (Brussels Airlines) took on them to organize a flight via Lufthansa. this as soon as they had the info about the strike,."
Miinukset: "remained cancelled! Olympic did not bother to help or communicate. it was a flight operated by Olympic !"
Miinukset: "There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft."
Miinukset: "They didn't board me. The airport closes. An I need avisa ti get out. No body mention that to me!!"
Miinukset: "Babies crying everywhere One couple fighting No food or drinks"
Plussat: "The flight was on time!"
Plussat: "I loved the crew and the ease of boarding"
Miinukset: "I had a full day of flying, and there weren't any snacks made available!"
Miinukset: "I have no words flew not honored and I had to buy a ticket at the airport. Thank you for your service!"
Miinukset: "I was unable to check-in online, Lufthansa said see Brussels Airlines and Vice Versa. The check in process at Dulles was very poor (this was the Brussels Airlines desk) Chaotic would sum it up best. The meal on the flight was very poor, even the staff apologized before I said anything, they were quite embarrassed. Hopefully the flight back on Lufthansa will be a huge improvement !!"
Miinukset: "not enough leg room. I had asked for seats with more leg room due to my medical condition and did not get any satisfaction"
Plussat: "The flight attendants were friendly; food was decent; seats were not that comfortable and a bit too close ; in flight entertainment was okay; bathrooms okay but could be cleaner"
Pas de divertissement dans l'avion. Très peu de place pour les jambes.
When we buy the fly tickets we payed for bagages. On palma when we check in whith easy jet we have to pay for bagages 116 euros We are really not satisfied. Could you contact us to find a solution. Thank you
The plane was filthy again
Ryanair wouldn’t let me check in online. Got their less than two hours before flight and they charged me GBP50 to check in in person even though I told them I hadn’t worked online.
Me estáis vacilando, el vuelo de volotea se ha retrasado y no hemos podido embarcar en el de Ryanair. Que os den a kayak a volote a ryanair y a vosotros. Dando problemas para ir y dando más problemas para volver. Y sin consecuencias porque no os hacéis responsables de nada salvo de ser una mierda de comparadores de vuelos. No me vaciles anda
A long delay without ant explaination before boarding. It's compulsery to pay toi have a y drink.
Fast, good loads in and out, totally worth of price.
Miinukset: "Punctuality, honesty, customer service."
Miinukset: "Extremely outdated and old planes... they are goofy and don’t feel safe"
Miinukset: "We did not make this flight due to an unrealistic connection time. We had to buy a new ticket to get to our destination."
Plussat: "Priced right."
Miinukset: "All snacks, drinks are for sale. Could at least offer a complimentary bottle of water."
Miinukset: "Read the small print before. €55 to print the boarding pass because I did not do on internet !!! WTF This was my second and last Ryan Air flight."
Miinukset: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Plussat: "Quicker flight late at night"
Miinukset: "Waiting on bus to terminal Almost missed last train."
Miinukset: "Ryanair was very disorganized when we came in to check in. We made three different queues before actually going to the place we needed to be. Only one woman did help us given the time constraint we had in out hands."
Miinukset: "The passport check at Marseille is so poorly managed that they made nearly every passenger late and an elderly woman was humiliated as she had to climb under barriers. The response from the Ryanair representative? “You’re flying low-cost. What do you expect?”"
Plussat: "Crew was nice"
Miinukset: "Baggage policy is very unclear. Boarding procedures are slow and inefficient. Seats are uncomfortable. Air didn't function and the flight was very hot."
Plussat: "They were professional and efficient"
Miinukset: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Plussat: "Flight was cheap and it got me home."
Miinukset: "At Budapest airport Ryanair’s gate B9 there was no communication or it seemed any system in place. Plus the gate itself was so small all passengers couldn’t fit."
Plussat: "Crew was very friendly and upbeat"
Miinukset: "Boarding took a while and flight landed a bit late"
Plussat: "Efficient service that was on time. There was no food or entertainment but that was expected. I like how everyone cheers when we land!!"
Plussat: "I can't think of anything."
Miinukset: "So many add on expenses, additional 47 Euro for a checked bag, 15 Euro to pick our seat, etc.. Tickets ended up being more expensive than Olympic Air, even though they were more affordable on the surface. We ran 20+ minutes late, Boarding was a zoo. We were told we couldn't take a small back pack on the plan and had to check it, once on board there was more than enough room to put it under my feet. others had the same size bag or bigger."
Miinukset: "one hour delay and you stand up on the line for boarding"
Plussat: "Boarding was quick"
Miinukset: "Flight was late as always and not properly managed"
Plussat: "On time and cheap"
Miinukset: "No issues"
Plussat: "No hitches. I recently bought proper cabin baggage with Ryanair approved dimensions and had checked in online so no hassles. If you follow Ryanair guidelines and have requested paperwork and baggage allowance your experience should be incident free."
Miinukset: "Nothing to declare."
Miinukset: "Plane was dirty, boarding didn't have a good organisation, crew wasn't friendly."
Miinukset: "Snack would be nice - does everything need to have a fee? My flight cost about $100, surely a small snack would be possible"
Plussat: "Safe journey!"
Plussat: "That it was cheap, and short. Would've paid slightly higher ticket prices for less sales pitches and maybe tv shows on seats."
Miinukset: "That every two minutes, we had a session pitch for everything from food to scratch off tickets. Give it a rest!"
Plussat: "good value for money, nice new aircraft"
Miinukset: "typical ultra low cost experience, but its fine"
Plussat: "Flight was good."
Miinukset: "Boarding area was completely full with no where to sit because there wasn't enough seats for the amount of people."
Plussat: "In flight experience was great."
Miinukset: "First time flying RyanAir and didn't checkin before arriving at airport. We're treated extremely rudely and charged Euro 100. Had priority boarding but boarding was horrible."
Plussat: "Fine, exactly what we expected. No frills, but no hassles either."
Miinukset: "Boarding involved a long wait standing in the sun on the tarmac."
Plussat: "Flight was mostly on time, not bad after a security incident at Marseilles Airport"
Miinukset: "This was really cattle class. We were herded onto the plane, held in tiny pens, and herded off. But it was cheap."
Miinukset: "Was informed by an EXTREMELY rude employee when I came to check in that having my boarding pass printed would cost me 55 euros. I was perfectly willing to pay- I had not fully read all correspondence from Ryanair that warned me of this fact (my fault). My problem was with the extremely rude service. If I'm paying 55 euros for the service of printing a piece of paper, I expect it to be rendered with a little less active eye rolling. I also understand the need to discourage people from checking in at the counter to keep fares low, but this fee is not discouraging people- 10-20 euros would do that- 55 euros is clearly aimed to take advantage of people who do not frequently fly ryanair, or use mobile phone boarding passes (such as Americans with no service abroad). I'd suggest warning customers of this fact when they submit their original payment, where they are certain to see it. I often don't read correspondence suggesting I check in online because my phone is not capable of doing this and it's not a requirement of most airlines. If you truly want to avoid people checking in at the counter (and are not trying to just gauge people)- ensuring that people are informed of this fact by putting a notification where they are guarateed to see it (such as when they submit payment) would be more effective than a 55 euro fee."
Miinukset: "Flight was delayed for more than an hour"
Miinukset: "delayed staff could not speak french and barely english very noisy staff - stressed and not at all calm"
Plussat: "The Athens airport gave us meal vouchers (not Ryanair)"
Miinukset: "The flight left 4 hours late with no explanations."
Plussat: "Ryanair is really inexpensive, I appreciate being able to fly all over Europe with such a low cost."
Miinukset: "We had to pay for the three of us to sit near each other (not even next to each other, just to avoid one of us sitting in the back of the plane and the other two in the front). The check-in and boarding process is total chaos, but the flight was fine once we were boarded."
Miinukset: "If you're going to be low cost, at least be efficient. RyanAir was messy and bureaucratic. I had to run between multiple lines to get the forms I needed to fly. I knew I'd be losing money on charges, that was the deal. But I did not realize they would be so Kafkaesque in the process of collecting those charges. Is it really so hard to swipe a credit card?"
Plussat: "Your APP does not allow you to check in and we were charged 50 to each person for writing the pass of hand tacking"
Miinukset: "A coherent response by RYANAIR to this email. Omarborjas1@gmail.com"
Plussat: "I sat in the front row and had plenty of leg room. A crew member kindly switched my middle seat for his window seat for which I was very grateful."
Miinukset: "Ryanair did not offer any food or beverage for "free" (i.e., included in the price of our ticket). It was a huge hassle to get our boarding passes printed. We needed to do this in order to be spared a €50/person penalty which I think is outrageous. Boarding was a little intense."
Plussat: "The flight was on time"
Miinukset: "I was told next time I have to be careful with my carry-on because I'd have to pay £50 otherwise. However, my carry-on is TSA approved, it has a lot of pockets so it may appear to be a bit bigger but I don't overstuff and I've had no issue getting my bag into the overhead bin. Granted, the officer was kind when she said it, but I also measured my bag and weighed it before my flight and I shouldn't feel there should be an issue with my bag. On my return flight I had souvenirs in my bag (meaning more in my SAME bag) and no one said a word about my carry-on."