Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Everything was great more than I thought. Thank you Turkish Airlines.
The flight didn’t even happen.
Plussat: "The airplane was brand new and the service was very good."
Miinukset: "The ground handling team was very rude and they refused to help me and they acted very aggressive for no reason"
Plussat: "Everything was excelent"
Plussat: "The crew was great and friendly"
Miinukset: "How can you ran out of wine on a flight"
Miinukset: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."
Plussat: "Athens to Istanbul is a short one hour flight, made very pleasant by the attentiveness of cabin crew"
Plussat: "plenty of food that was good quality, lots of entertainment options, usb to charge. flight attendants very nice and helpful. one of the best international flights in a while."
Miinukset: "seats recline so much that when the person is reclined in front of you, almost like they're laying in your lap! but this can also be nice for your own reclining."
Plussat: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Miinukset: "No negative points to make."
Plussat: "Comfortable, on time and as always good service from Turkish Airlines"
Miinukset: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Plussat: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Miinukset: "The leg room was a bit limited on long flight."
Plussat: "After the first 2 1/2 hour flight this 777 had pretty comfortable seats for this 13 plus hour plane ride."
Miinukset: "Maybe charge just $10.00 more and serve a little bit better food."
Miinukset: "See comments above about connection at IST."
Miinukset: "I was in the middle seat next to a very big man. His belly and arm was spilling over to my seat. I could not even pull out my food tray from inside the arm rest. Had to eat with my food on my lap. Throughout the long flight his arm on my side and his elbow was hurting me."
Plussat: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Miinukset: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."
Plussat: "The crew were accommodating and pleasant."
Miinukset: "the seats were uncomfortable could use more leg room"
Plussat: "I liked the food and the staff were very friendly"
Plussat: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Miinukset: "Explanation was the minimum expected and absolutely required"
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Plussat: "Great comfort and speedy service of beverage and breakfast"
Miinukset: "They didn't pick up the dishes fast"
Plussat: "Food was pretty good."
Miinukset: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."
Plussat: "It was not expensive"
Miinukset: "It is difficult to say anything positive about a 13 hour flight in cattle class. It is just not comfortable."
Plussat: "The flight itself was smooth . Aircraft looks better than usual ones on this route . Istanbul -lagos though with very little leg room ."
Miinukset: "The food is a total zero. Food is presented to human being like begged on the street . Pasta with just tomatoes sauce ? No meat , chicken or fish absolutely empty . The chicken meal had like 2 spoons of riice thrown in . Food was very unappealing . For a flight of about 7hrs it could have been better. My flight from U S to Istanbul was perfect . Meals , service ,bathrooms all good . Please they need to improve on the African route or stay off the route ."
Miinukset: "Seats on 777 are to close. Both times I have flown Turkish air, we sat on the plane for well over a hour on the ground before we pushed back from the gate."
Plussat: "Short but comfortable and pleasant flight."
Plussat: "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
Miinukset: "Too tide in front of the chairs"
Plussat: "It is just superb"
Plussat: "Staff was good"
Miinukset: "Delayed baggage on first flight for 1 day Delay in next flight and missed the connection"
Miinukset: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Miinukset: "I didn't like the fact that I was not able to change the flight for the earlier flight which had many free seats. Despite this, I had to wait 7 hours in the airport, it was really bad..."
Plussat: "The crew was friendly. The entertainment package was good."
Miinukset: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."
Plussat: "Very nice and corteous crew"
Miinukset: "The papers in the bathroom toilet should have been cleaned out to allow more space in the bin.. All the toilets were packed"
Plussat: "The entire trip was very good when though it was very long due to the stop over in turkey. The flight was very good ( business class). Service and food was outstanding. The seats were good. Laying down was still a bit tight due to the armrests remaining in the same position. The crew was extremely nice and always helpful. The Turkish Air lounge on Istanbul is great and makes the united lounge in SFO look like a soup kitchen. I would fly Turkish air again."
Plussat: "The whole experience was ruined by the missed flights on both sides of the trip. My flight from IST to KHI was missed because my lay-over was only one hour, and my flight from IAD left hour and half late. I had to spend extra 6 hours on IST airport"
Plussat: "One of the best flight experiences I have had in a long time."
Plussat: "Good food, great crew."
Miinukset: "Both coming and going my transatlantic flights were delayed. first time to address a mechanical problem with the heating/cooling system of the aircraft (1 hour +) and the return flight was delayed for more than 2.5 hours with no explanation."
Plussat: "The service was good and all attendants were polite"
Miinukset: "They took so long to take away trash after food/drinks"
Miinukset: "The fact the airline didn't compensate us even though we missed our connection flight"
Plussat: "Inflight service"
Miinukset: "Boarding process was still chaos and unorganized, we left 20 minutes late"
Plussat: "very good food!! and excellent choice of movies"
Miinukset: "The air bus that we flew on from Rome to Istanbul was not as comfortable as the plane we were on for the leg from Istanbul to Chicago."
Plussat: "Really enjoyed everything About Turkish airlines staff, crew, and plane"
Miinukset: "Many other passengers were horribly rude. That's always a possible danger in flying of course!"
The flight never happen, they overbooked the flight and they put me in another one 15 days later and I had to pay 250 dollars more, the worst experiencia of my Life, never will use kayak or iberia again
No food or drink offered.
i had to go thru security in Boston to get on plane. that is normal. landed in Madrid to get my connecting flight to alicante. they made me go thru security twice to get on the plane. i had to run almost 1 mile to make the plane with a bacpack and carryon..im 72 years old...only good thing is that a made the flight. sweating and very hot. the girl brought me a glass of water with ice without me asking..she was an angel from god.
Internet in the plane is terrible:((
Our flight was canceled and there was no convenient alternative option. Our trip was prolonged 2 more days. We have not been reimbursed for our time and money wasted.
The crew were the worst I have ever had on a flight in a long time! One guy was stuffing food before the door closed in front of everyone. I asked the lady to help me find a spot for my luggage! I was instructed very rudely to keep walking to the back of the plane til I found somewhere. It was literally at the back. I was sitting in about row 9. Then when I sat back down she opened a compartment where I could have put my bag seriously!!!When we landed I asked her to assist in getting my bag. She pretty much ignored me no help at all. I finally retrieved my bag once everyone got off the plane. And I told them both when I departed the aircraft that was the worst service I have had in along time (the pilot was there also)and if this is how they treat tourists I would not fly again with them!!!! I did not eat or do entertainment so N/A there
This was not an Iberia Flight, this was a LEVEL flight (even if you, Kayak, sold it to me as Iberia). The ground hostess was disgraceful, and only because of her nasty behavior towards me and my family, I am planning not to fly LEVEL ever again. I am not sure I will fly through Kayak either. Because of your deceptive techniques, I thought I was buying a flight with luggge included, but I wasn’t. I had to pay 550 euros extra in luggage. Are you, Kayak, going to return this money to me? That would be elegant. And also because of your deceptive techniques, I thought I was flying Iberia, but I was not, it was Level. It turns out Iberia does take cats on board, but level does not. So once I was at the airport ready to fly with my cat, I was told cats cannot fly level. Overall, a sad and aweful experience.
Miinukset: "They lost my suitcase"
Miinukset: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Plussat: "The crew was really nice. They were friendly and genuine."
Plussat: "On time"
Miinukset: "Free wifi for economy class"
Plussat: "Spacious plane."
Miinukset: "Very small plane, so much turbulence during flight. It was the worst."
Plussat: "On time and pleasant service ."
Miinukset: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Miinukset: "My entertainment console went out right after takeoff. I can’t sleep on a plane, and I waited 5 hours for the attendant to finally reboot it. And one rather surly, overweight attendant with attitude"
Miinukset: "There is not enough space for my legs and specially when the passenger in front move the seat"
Miinukset: "Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall."
Miinukset: "When I purchased the ticket I was never told that there was no allowance for luggage. Usually, this flights give you @ least (1) piece of luggage for free. In this case they charged the first piece 50 dollars and the second one $200.00.- After I paid 1500 dollars for (1) plane ticket , it is unheard that there is not even one piece of luggage for free. When I booked the flight there was nothing on the site about this. This was my first and last time buying a tickets from you guys. The fact that the fare was 200 dollars cheaper than other sites, ended up costing, 300 more. Never again with you guys."
Miinukset: "We had a terrible experience with iberia airlines,working with british airways.We almost missed our fl8ght as they cannot find info about e tickets in the computer(otherwise i had tge print out of our tickets). Truly it was a night mare for our family. But we are really glad that we were able to board in the nick of time and finally home ."
Plussat: "Iberias actual flights are always excellent from the crew, entertainment, food, and all the way up to the pilots smooth landings."
Miinukset: "I purchased an Iberia flight and ended up with Level instead. Big bait and switch. I was expecting Iberia level food and service but got a low cost airline with no frills instead. The boarding was chaotic and the food was bad."
Plussat: "Good entertainment options, Good food options, Pleasant staff and flight attendants"
Miinukset: "Seats were not as comfortable as the ones on the British Airways flight I took from NYC to Rome."
Miinukset: "The food was bad."
Plussat: "Fast boarding, good entertainment and arrived early"
Miinukset: "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Miinukset: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."
Plussat: "Left on time, arrived 40 min early."
Miinukset: "The food was the worst on an international flight (out of more than 30)"
Plussat: "Movie selection"
Miinukset: "Lack of water, food, attentiiveness, leg room, wife's lost luggage"
Plussat: "Finnair landed their plane so smoothly...."
Plussat: "The flight was a smooth one."
Miinukset: "One flight attendant was quite rude."
Plussat: "I loved being offered newspapers before takeoff. in-flight entertainment had a good selection, food was good, and there was a decent amount of space on this flight because it was relatively empty."
Plussat: "Every thing special the staff generaste thy was perfect"
Miinukset: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."
Miinukset: "Your bag people are thieves."
Miinukset: "Bumpy ride in parts."
Plussat: "Nothing in particular. Very standard."
Miinukset: "Before boarding, crew member had each of us throw our carry on luggage through a hole in the wall (no, they didn't help), down a chute (yeah, a slide... not a motorized belt or anything), watching our luggage hit the ones below. No one was below to catch them, and we saw them slamming into each other, some falling on the ground. Highly disturbing!"
Plussat: "The crew is excellent"
Miinukset: "My luggage didn’t make it to Madrid"
Plussat: "The senior flight attendant was responsive."
Miinukset: "I paid for 2 tickets and 2 seats. My friend was ill but I didn't cancel her seat. I was not given the paid for aisle seat. I was given the middle seat and a last minute person was given my seat!"
Plussat: "Iberia has started upgrading their planes and this one was quite comfortable for a long flight with good legroom and comfortable seats."
Miinukset: "We boarded 20 minutes late with no explanation, then took off another 30 minutes late with no explanation or communication at all. The flight attendants were not friendly or helpful. The food was mediocre. Our entertainment system was not working at all for half the flight, they reset it about four times to get it working. Once it was working, my husband's screen was not responding at all. Flight was smooth and pilots made up some time in the air which was appreciated."
Plussat: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Miinukset: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Plussat: "Touch screen movies were nice"
Miinukset: "Forgot to give me dinner then said they ran out of meat dish. Bathrooms dirty and out of toilet paper. Seemed very cramped. Couldn't find call bell to call stewardess. Not happy with Iberia"
Plussat: "Crew was nice and entertainment options were great."
Miinukset: "Boarding process out of Miami international was disorganized and unpleasant. Crew did not have control over the order for boarding and it became a bit of a mob."
Plussat: "Madrid airport was modern, clean & very welllaid out"
Plussat: "I was safely delivered from New York to Tennessee in pretty turbulent weather."
Miinukset: "The craft was small and the seating was cramped, seats were uncomfortable. The flight attendant was very brief with the Safety protocols and really did a poor job of demonstrating how to use the safety equipment provided on the aircraft. This was a disservice to first time flyers."
Plussat: "On-time with excellent service. Clean."
Miinukset: "No issues."
Plussat: "On time and no hassles"
Plussat: "Entertainment, the plane was newer"
Miinukset: "Why insisted in taking carry on luggage to the luggage compartiment if not able to handle it? My small case is lost!!!"
Miinukset: "Such small seats, terrible food, cabin lights stayed on overnight!"
Plussat: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Miinukset: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Plussat: "Courtesy of flight crew"
Miinukset: "No complaints"