A pre historical 747-400 in which the entertainment systems were not working. Service is what all India leg of flight of all foreign aircraft. Hopefully, TATA will turn around Air India soon. After paying the airfare needn’t be treated as second class citizen.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Last minute change of gate happened and I did not get any notifications , rest was good !
Fast boarding, great entertainment on board, lots of updates from the capitan during the trip, no lost luggage issues
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Crew was super nice/friendly. I never felt like a special request was any bother to them. Beer was free. Dinner was excellent. Breakfast sandwich was wierd, but edible (I ate the cheese only). Fruit cup was good. Tea was good. The crew was fine when I just needed to stand around a bit (near their space). WCs were clean. Seat was mostly comfortable. IT was nice that a pillow and small light blanket came with every seat.. Great selection of films and visuals entertainment. I esp. enjoyed the flight views and the view from underneath the airplane (and watching the wheels come out and touch down at landing!). That was really cool.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Loved check in / food / blanket & entertainmenr on Lufthansa. The seats are old and need a redo. The crew was decent just not warm. The lounge at Frankfurt took over 25 minutes to get in. Something needs to change United connecting flight crew / entertainment / updated seating was great. They could not accommodate my special meal as the only special meal available is kosher. We shd have been informed of that earlier!!
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"
Plussat: "Great crew! Excellent customer service with a smile!"
Miinukset: "Not sure how, but the food could be a bit better."
Plussat: "everything from the boarding and check-in process to in flight comfort."
Miinukset: "Better time management."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Miinukset: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Good was average to bad"
Miinukset: "Great plane & serive & big bathrooms"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Never was able to get on flight airport evacuated because of security breach. Mass confusion and unable to get back through security in time to catch flight still waiting to be rebooked."
Plussat: "Clean, modern plane"
Miinukset: "Flight was 40min late, which can happen. Caused me to miss my connecting flight and all three employees from Lufthansa I dealt with had a total ‘I really don’t care attitude ‘"
Plussat: "Their crews were great. Good selection of entertainments."
Miinukset: "Meals were not great. Their seats were hard to set for a long fight."
Plussat: "This 10+ hour plane ride was one of the longest and one of the best flying experiences we have had. The flight was smooth and comfortable. The flight attendants were very nice and their hospitality were second to none. We will definitely fly with Lufthansa again!"
Miinukset: "A little more cushion on the seats please!"
Miinukset: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Miinukset: "See previous comment. Airline service needs to be vastly improved."
Miinukset: "50 minutes late"
Miinukset: "Missed transfer, despite assurance before takeoff."
Plussat: "1 hor 30 minutes instead of 2 hours 15"
Miinukset: "Worst food ever, and zero entertainment"
Miinukset: "Delay due to overbooking"
Plussat: "WiFi on long flight from Detroit to Frankfurt"
Plussat: "2 hours delayed in Munich"
Plussat: "Pleasantly surprised by the leg room for economy class--albeit I'm of small stature"
Miinukset: "Being on-board at the gate for an hour, due to a technical issue not meeting flight captain expectation"
Plussat: "The Lufthansa flight and crew were fantastic. Nice plane with amenities. It was far better than our return flight on Air Canada."
Miinukset: "My return on Air Canada."
Miinukset: "We never flew out !! We're still at the airport! Please help us! We have to be in Spain by Saturday"
Plussat: "Helpfulness of crew."
Plussat: "Crew was friendly"
Miinukset: "Flight delayed by over 3 hours, inflight entertainment did not work"
Plussat: "Boarding was smooth."
Miinukset: "Flight was delayed then we were told it would leave at 4 but then they boarded at 230 then we sat on the plane for 3 hours after already being delayed we stayed on the plane when they knew that we wouldn't be taking off for hours but they didn't income us of this"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Miinukset: "Food Crew appearances"
Plussat: "Nothing."
Miinukset: "No food service for a evening flight. Delayed because of a toilet problem."
Plussat: "Lufthansa was great . It was just that the weather did not cooperate in Boston."
Miinukset: "It was a problem with one passenger, she came from another row and take two seats close to me and my daughter, she wanted to fly with comfort, so I told her it is not nice, this is not her seats and I have a kid with me and she should share wirh another people too, butshe was freeked out because I did a comment, than she asked me what country I'm from and I told: Russia. So she told me she could see why I so unclever...all Russian the same and laughing on me. I didn't expect so racist behavior and I stopped any conversation and complained to flight attendant. And I was double surprise! She went to her talked with her and than tell me that she could take any place she wants and she never told me any racist words, and maybe I'm a lier. I was so upset and I told a passenger that I can go to court when get back to US, she was really scared now and start sorry! But it was to late to sorry! When I asked flight attendant to sorry, she told she do not sorry!!! The flight was Monday October 3rd 2016 Lufthansa 459 San Francisco -Munich, name of flight attendant Eva-Katherine Pfaffel, the passenger seat 44 Diana or E I think, they didn't provide me information about name or her seat. The flight attendant told me it is not big dealing, maybe for Germany it is ok, but in US it is really rude, original I'm from Russia, my daughter too, additionally she is black, it will be really good if I never feel this again, I was in really helpless situation. It is really unpleasant when you spend money and get neglect."
Plussat: "Online check in is efficient, staff both at the airport and on board are friendly and helpful. Seats (economy) are OK. Onboard entertainment is good (good choice of films, TV shows and games)"
Miinukset: "Food - as usual airline food is mostly inedible and unappealing. I usually eat at the airport before the flight and skip the meal onboard."
Plussat: "I liked that they passed out hot towels and how often they came by with food and drinks! Every time I started to get thirsty they came by with drink service! The temperature was great and we had comfy chairs that made napping easy. The pullout tablet for games and movies was also a great surprise"
Miinukset: "Nothinf"
Plussat: "Liked the flight from Frankfurt to Chicago better when it comes to food and drinks. It was spaced out better and we were offered more drinks. It was very nice to have a seat changed when checking in at the airport without any problems or telling me to ask once on board."
Miinukset: "Seats not comfortable."
Plussat: "Had one passenger in a wheelchair and we had great help!"
Plussat: "Lots of movies"
Miinukset: "£20 for unlimited wifi. Ridiculous"
Purchasing tickets through BudgetAir was underwhelming...
airport staff are very spoiled disrespectful
Seria muy bueno que primero bajaran los pasajeros con conecxiones ….se hace muy dificil ir de un lado a otro y las lineas son largas. De uruguay a Montevideo nos hicieron en chile pasar revisacion de bolsos a los que teniamos conecxiones y habia 1 sola fila?????Habia mucha gente que se dirigia hacia diferentes paises y estaba enojada.Ojala algun dia cambien los asientos x lo menos cuando son viajes de 8 horas muy apretados y incomodos, no todos tenemos dinero para viajar en Primera Clase
The airline is terrible. They did not allow me to check in a bag ahead of time for my flight. I checked when I bought the ticket, I checked weeks before, I checked each day leading up to the day of my flight if I could add a checked bag and Latam kept telling me I had to do it at the airport when I check in. When I got to the airport they over charged me and told me I could have avoided the charge of $130 if I had paid ahead of time. When I explained that I tried and was told to do it at the airport, they gave me terrible excuses and pretty much told me too bad and robbed me of $130. I will never fly Latam again.
I would recommend Lan Chile to all people flying to South America. Definitely a great experience.
In honesty. I was very upset that my husband and uncle flight wascancel coming back from Peru. Going to peru also it was cancel two times one because the covid was not accepted The second time he could not board the plane i dont know why? the third time is when he finally left to peru but he did not notice that rhe flight coming back home was cancel. Latam split the tickes and send us two to Miami and two to NY. I could not believe what Latam did why they cancel our flight itenary coming back without telling us or sending us a message. I was trying to talk to you about this matter and your long distance numbers do not work outside USA. your work is very poor. I dont know if i should recomend your company to anybody. I shall get some money back too for all that we went through. Even my ludgage bag was missing. It will be nice if someone from latam call me and explain the reason of the mistakes and probably own us an apology. .
I had my seat reserved since the day I bought my tickets(3 months in advance) and even after checking my seat confirmation on the same day of my flight they changed my seat during the check-in. I have a broken foot and was accompanied by another person. I had to fly in a seat that was not appropriate for my broken foot situation and without my companion next to me. This airline does not respect its customers.
This was my first flight with LATAM, and I loved it! After not being able to reach my final destination on Spirit Airlines, I booked a ticket with LATAM. I unknowingly booked a first class ticket, but I was not disappointed! I had never been in first class, and I was so impressed with the flight attendant politeness and attentiveness, meal service, spaciousness, comfort, and window views. I would like to fly them again!
Miinukset: "Seat comfort"
Plussat: "Neat, polite and orderly. Great food!"
Miinukset: "Not much."
Miinukset: "I paid for baggage and when I came to the airport I paid2000 pesos more ita not nice at all and I want my 2000 pesos back."
Miinukset: "They had no sandwiches for sale! No entertainment"
Plussat: "Nothing"
Miinukset: "Nos tienen esperando 40 minutos en el avión sin dejarnos bajar, he perdido mi taxi y ya lo cobraron de mi tarjeta. Es una burla LATAM siempre jugando con mi tiempo... siempre."
Miinukset: "Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems."
Plussat: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Miinukset: "More choices of TV shows to watch."
Miinukset: "The time it took to open the door upon arrival"
Plussat: "Not much"
Miinukset: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Plussat: "Not much I can think of"
Miinukset: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"
Plussat: "The seat was ok."
Miinukset: "I have a delay for 24hs."
Plussat: "Crew good, disembarking slow."
Miinukset: "A drink and/or snack."
Plussat: "The inflight crew was nice."
Miinukset: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Plussat: "Boarding and Check in was really good"
Miinukset: "The temperature of the plane was too cold. A bit warmer would have been better."
Miinukset: "Many delays."
Plussat: "Organized well"
Miinukset: "Seat crowded too much"
Plussat: "Crew quite nice"
Miinukset: "The baggage check In closed an hour an a half before boarding, which led us to bring the bags through security, which resulted in loss of $60 worth of items!!!! Unacceptable!"
Plussat: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Plussat: "Nothing"
Miinukset: "Was delay 2 hours and they tell us 3 hours before the dlight"
Plussat: "the entertainment console's on the seat backs are modern and have a lot of content."
Miinukset: "LATAM made me pour out all the water at the gate that I purchased on the concourse after security. they also made me throw away my food. I am very displeased that I had to throw out $15+ dollars of food and drink and that I had zero water when getting on an 11 hour flight. that's outrageous."
Miinukset: "Delayed 4 hours in Lima. Stood on the line to get a usd6 voucher for food, same as all passengers when I was flying business. No lounge service."
Plussat: "Very nice service and nice staff"
Plussat: "."
Miinukset: "Boarding started 30’ late. Boarding itself was awful, two Lin’s of people where it was supposed to be one."
Plussat: "Lancing was excellent. Good leg room, good leather sits"
Miinukset: "I thought service was good."
Miinukset: "Extremely uncomfortable flight, extremely tight seats, kids running around during most of the flight. Terrible experience seating next to bathrooms, flight attendant keep trowing some sort of air freshener to mask the bathroom disgusting smell, and it didn’t not work well. Ended up breathing the most disgusting smell for hours, arrived to destination with an upside down stomach and nausea."
Plussat: "Staff and service was great"
Plussat: "The plane 787- 8 is new and realy comfortable"
Miinukset: "Too much bread at dinner The flight was delayed more than 15 minutes"
Plussat: "Great service!"
Miinukset: "The food"
Plussat: "Solid crew, clean planes, safe pilots. Exceptional staff support at LATAM check-in at LAX."
Miinukset: "I arrived 3 hours early to my flight, which I had been notified that morning of a 2hr delay. Fortunately the woman who checked me in realized there was 1 seat available on the last flight that would get me to Lima in time for my connection flight (departing same time as my flight pre-delay). She personally got me to the front of the line, and ran with me just about to the gate, where I caught a shuttle to the plane. If she hadn't done so, and if I hadn't checked in so early, I would have been forced to stay in Lima 24hrs, despite buying a rightful seat and having reservations in Buenos Aires. It is appalling and unacceptable that y'all continue to overbook flights, causing incredible trouble, inconvenience and potential harm to your customers. For a service that costs so much, the only acceptable delays are weather and mechanically related. if it hadn't been for amazing staff immediately, I would've been furiously waiting in a city I didn't need or want to be in. Customer service will continue to grow your business or impede it negatively-- how y'all act is up to you. I appreciate how well I was taken care of by several kind individuals."
Plussat: "Crew was very nice, attentive, helpful,friendly. Food was good not great. Business seats lay flat."
Miinukset: "Business seats, when laying flat, were not particularly comfortable. Rather hard. The only complaint."
Miinukset: "I flew home on the LATAM600 Lima to LAX. My flight was suppose to leave noon on May 25. Unfortunately we were delayed until noon the following day, May 26. I understand these matters are out of attendant's control, but the changes were not communicated in English and everyone was extremely slow to get us situated. Our flight was officially canceled at 5:30 pm, and it took five more hours for the attendants to get us to a hotel. In the morning, the transportation was not communicated well that I missed the bus. During all this, they never tried to re-book anyone either. I would pass on flying LATAM in the future."
Plussat: "Staff on LATAM is among the best in my life."
Miinukset: "Long boarding times. It's ok though, nota deal breaker by any means. Food is delicious for airplane food."
Plussat: "Very friendly staff. Specially crew leader Sandra"
Miinukset: "The agents are NOT CONSISTENT in knowledge or charging baggage fees."
Plussat: "Staff was nice despite the situation."
Miinukset: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Plussat: "The crew was very polite"
Miinukset: "The food didn´t had flavour, tasted like nothing"
Plussat: "Bosrdi g wss easy"
Miinukset: "Food Entertainment Leg space"
Plussat: "Space between seats"
Plussat: "On board services were good as usual. Delayed was reported 1 day ahead. My 4 y/o son was invited to the pilot cabin."
Miinukset: "After being notified about the delay, airline website didn't work for schedule change, and had to spend 1 hour on the phone to make it. LAN makes great effort in promoting IFE app, but it seldom worked on board."
Plussat: "This was my 5th flight on LAN. All have been consistently excellent. The food in-flight was simple as these were all flights < 3hrs, but very very good and staff was terrific. Logistically no problems at all."
Plussat: "I was traveling by myself from southern Chile to California and not too confident in my Spanish skills or knowing how my 6 month pregnant body would do on the long flight. The women and men who were the flight attendants took such amazing care of me and they helped so much to make the flight as comfortable as possible."
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
More meals in flight - one meal is not enough for an 8hr flight
The staff were excellent, very helpful and efficient
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Miinukset: "Entertainment system was not working on all seats"
Miinukset: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Plussat: "rien"
Miinukset: "tout est à revoir !"
Miinukset: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Plussat: "NA"
Miinukset: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Plussat: "Flight was on time."
Miinukset: "In flight complimentary food and drink service could have been better."
Plussat: "The cue lines per zone are a brilliant idea!"
Miinukset: "An explanation to passengers as to why there was a backup between the gate and the plane."
Plussat: "The cue lines per zone are a brilliant idea!"
Plussat: "crew was wonderful, great food, quick boarding"
Miinukset: "cant think of anything"
Plussat: "Crew was friendly and attentive but hard to understand"
Miinukset: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Plussat: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."
Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Plussat: "Food was good, crew was very professional and courteous. Flight was smooth."
Miinukset: "Coach was cramped and the video system didn’t work very well"
Miinukset: "Engine noise in the cabin is loud."
Miinukset: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Plussat: "Flight on time"
Miinukset: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Plussat: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Miinukset: "Nothing to complain about."
Plussat: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Miinukset: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Miinukset: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Plussat: "Average"
Miinukset: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Miinukset: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Miinukset: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Plussat: "Speed, courtesy of the flight attendants"
Miinukset: "Landing was a bit rough, understandable due to the weather."
Miinukset: "The room between seats is unbearable."
Plussat: "The crew, the service, the food and beverages"
Miinukset: "The 3 hours delay"
Plussat: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Miinukset: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Plussat: "Good cabin, but very conjugated :|"
Miinukset: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Plussat: "Crew was nice and responsive"
Miinukset: "The overall experience is regular at best"
Plussat: "Efficient on and off Staff polite and helpful"
Miinukset: "The air France flight was overbooked and we had been in standby until the last minute"
Plussat: "Good service all around, personnel pleasant"
Miinukset: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Miinukset: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Plussat: "Arrived on time"
Miinukset: "Cattle car accommodations"
Plussat: "leg space in plane"
Miinukset: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Plussat: "food was good, leg room was decent for economy"
Miinukset: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Plussat: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Miinukset: "There is nothing I did not like."
Plussat: "The flight was good overall. Friendly crew good attention."
Miinukset: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Miinukset: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
We pay for the seats that have extra leg space and it was still so uncomfortable! I’m 1.60 cms of height I’m not tall at all! The poor guy that was next to me was going crazy in the small space! I can’t imagine the regular seats! It’s unbearable for 9 hours!! Also it was super hot! I had to stay with a small top and sweeting.
Fantastic crew. The byo screen thing is a little odd and can be glitchy
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Boarding was smooth and efficient. We actually arrived at our destination a little early!
Everything was great! Registration, boarding and flight overall experience was great!
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Plussat: "Efficient crew"
Miinukset: "Super crowded and hot"
Plussat: "Flight on time and covid Prevention was in place."
Miinukset: "Failed to provide wheelchairs as requested."
Plussat: "Flight was slightly delayed (20 min). However, boarding was quick."
Miinukset: "The flight was full so no option to distance."
Plussat: "Excellent American Airlines crew the purser Lisa was very welcoming and helpful and attentive during the flight. Seamless!"
Miinukset: "Nothing."
Miinukset: "the pilot gave us a hard landing in Jamaica"
Miinukset: "Entreteinment. More room in the plain"
Miinukset: "My bag is misplaced and no one has an answer"
Plussat: "Great Crew"
Miinukset: "More room"
Plussat: "Flight attendants were very good."
Miinukset: "Pilots need to do a better job of communicating delays. Especially the ones piloting this particular flight."
Plussat: "Nothing"
Miinukset: "I am quite sure there was a booking error and no one was willing to make any accommodation. Should have been charlotte to boston. I ate the cost. Tried to reschedule with cheapo air and voila wrong again. That cost me another $50.00"
Miinukset: "Bigger seats. More room."
Plussat: "Leaving on time"
Miinukset: "Snack selection could have been better. Gluten free options."
Plussat: "Crew was fine, nothing spectacular."
Miinukset: "Paid extra for exit row on A321 - scam for AA to charge extra for this row, there is no extra leg room"
Plussat: "The crew were great and the flight was quick."
Miinukset: "The blankets are really thin and so we were cold. They do not offer eye masks anymore. So sad"
Plussat: "Before I knew it we were landing. Good flight"
Miinukset: "The meal had no dessert. The coffee had run out and they promised to return and never did. I had to remind the hostess about an hour later."
Plussat: "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
Miinukset: "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
Plussat: "Crew was nice."
Miinukset: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."
Miinukset: "All the ridiculous announcements by the crew with nonvalue added information."
Plussat: "Nothing Flight was delayed , which made me miss my connecting flight."
Miinukset: "Mostly the staff who were not friendly at all. Two of them were very arrogant and ignorant. I’m not looking forward to my flight home and I’m thinking of changing airlines. I’ll never travel AA again. Very disappointing."
Miinukset: "Never taken!!!"
Miinukset: "Did not offer enough WATER."
Plussat: "the flight was AVIANCA , not American Airlines"
Plussat: "Lights, screens, headphones, everything worked! Smooth flight, decent space first class bulkhead"
Miinukset: "The tray cannot be moved close enough to my body for eating. I find this very frustrating and end up getting too much food on me and the surrounding area. Having to "unplug" the head phones an hour before landing is very annoying! We have traveled on other airlines that do not have this policy. Running our of Port 45 min after the first pour is not acceptable when flying Business Class!"
Plussat: "Good food, kind staff, free booze"
Plussat: "Another typical domestic flight. Nothing special. Pretzels were the only snack."
Miinukset: "No entertainment and nowhere to charge electronics."
Miinukset: "The seat I had reserved was given away even though I paid extra for it back in February. American Airlines rep said it was because when i book through a 3rd party like Kayak, they can't guarantee my seat assignment."
Plussat: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Miinukset: "There was nothing to dislike.I will use kayak again I know that much"
Plussat: "Awesome service"
Miinukset: "I got to Moscow, SVO. I didn't receive my bag. This sucks."
Plussat: "The flight was comfortable with good food and movie options."
Miinukset: "Being in the last row, the deaf didn't recline much and I had difficulty sleeping. Also, I was not informed on the ticket that this particular international flight only allowed one free checked bag, not two, ad got stuck with a $100 extra baggage fee."
Miinukset: "This was my first time flying First Class. Not only was my flight delayed but everything was changed last minute. My seats, layovers, EVERYTHING! I was better off paying for a regular seat. I'm a young African American and the stay treated me as if I didn't belong in First Class! Not to mention the last time I flew into LAX American Airline lost my luggage! I have proof to show! Absolutely ridiculous!"
Miinukset: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"
Miinukset: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Plussat: "Nothing"
Miinukset: "Aircraft old, crew with bad manners, uncomfortable seats with almost no reclining, little food with poor choices especially for breakfast, entertainment extremely poor."
Plussat: "The landing was excellent"
Miinukset: "Lack of organization in stowing carry ons inside overhead cabins"
Plussat: "I loved both of my flight to and back from London. The crews were very helpful and treated me great. The food was very tasty and really hit the spot for both dinner and breakfast. The plane was clean and full of all the technology I could've asked for to keep me occupied during the whole flight."
Miinukset: "There wasn't anything I didn't enjoy about my experience. Thank you for getting me there and back safely!"
Plussat: "Good space, the seats reclines almost flat, very close to a dreamliner."
Miinukset: "The tablet entertainment is complicated."
Plussat: "Great service by agents at gate and crew. Nice, new aircraft. Entertainment system was also very good."
Miinukset: "Had plenty of leg room in Exit Row, but seats were very narrow."
Plussat: "This time the aircraft was relatively clean and new. I sort of trust the pilots."
Miinukset: "The space in Economy is not humane! And I am a slim 15 pd woman! Food is the cheapest. No headphones offered. Pathetic pillow. Service is minimal. All AA does is get you from A to B. Really doesn't care about the experience AT ALL."
Plussat: "Crew felt bad"
Miinukset: "Entertainment was on a galaxy tablet that worked some of the time"
Excellent services all around. We were treated like royalty.
I arrived at JFK at 8 pm and bags did not come through baggage claim for three hours. THREE HOURS!!! It was a terrible experience. I won’t fly Level or Iberia again.
i had to go thru security in Boston to get on plane. that is normal. landed in Madrid to get my connecting flight to alicante. they made me go thru security twice to get on the plane. i had to run almost 1 mile to make the plane with a bacpack and carryon..im 72 years old...only good thing is that a made the flight. sweating and very hot. the girl brought me a glass of water with ice without me asking..she was an angel from god.
Completely impossible connection- especially with delays. Ticket issue online was a nightmare
Internet in the plane is terrible:((
This was not an Iberia flight it was a “Level” brand flight with a different flight number. The Iberia flight number never had a gate. The only way I knew it was my flight was that it was leaving at the same time as my scheduled flight and I found it suspicious that no ibera bound flights were showing up at the time my flight was scheduled. It felt extremely bait and switched. Level flight staff were not courteous or friendly. Rather cold and rarely offered drinks or acknowledged.
Our flight was canceled and there was no convenient alternative option. Our trip was prolonged 2 more days. We have not been reimbursed for our time and money wasted.
The crew were the worst I have ever had on a flight in a long time! One guy was stuffing food before the door closed in front of everyone. I asked the lady to help me find a spot for my luggage! I was instructed very rudely to keep walking to the back of the plane til I found somewhere. It was literally at the back. I was sitting in about row 9. Then when I sat back down she opened a compartment where I could have put my bag seriously!!!When we landed I asked her to assist in getting my bag. She pretty much ignored me no help at all. I finally retrieved my bag once everyone got off the plane. And I told them both when I departed the aircraft that was the worst service I have had in along time (the pilot was there also)and if this is how they treat tourists I would not fly again with them!!!! I did not eat or do entertainment so N/A there
Theres one guy.... Near to me that I think he has COVID. He has been cough all the trip. Seat 24 A
This was not an Iberia Flight, this was a LEVEL flight (even if you, Kayak, sold it to me as Iberia). The ground hostess was disgraceful, and only because of her nasty behavior towards me and my family, I am planning not to fly LEVEL ever again. I am not sure I will fly through Kayak either. Because of your deceptive techniques, I thought I was buying a flight with luggge included, but I wasn’t. I had to pay 550 euros extra in luggage. Are you, Kayak, going to return this money to me? That would be elegant. And also because of your deceptive techniques, I thought I was flying Iberia, but I was not, it was Level. It turns out Iberia does take cats on board, but level does not. So once I was at the airport ready to fly with my cat, I was told cats cannot fly level. Overall, a sad and aweful experience.
Miinukset: "They lost my suitcase"
Miinukset: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."
Plussat: "On time"
Miinukset: "Free wifi for economy class"
Plussat: "Spacious plane."
Plussat: "Nothing"
Miinukset: "Very small plane, so much turbulence during flight. It was the worst."
Plussat: "On time and pleasant service ."
Miinukset: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Miinukset: "My entertainment console went out right after takeoff. I can’t sleep on a plane, and I waited 5 hours for the attendant to finally reboot it. And one rather surly, overweight attendant with attitude"
Miinukset: "There is not enough space for my legs and specially when the passenger in front move the seat"
Miinukset: "Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall."
Miinukset: "When I purchased the ticket I was never told that there was no allowance for luggage. Usually, this flights give you @ least (1) piece of luggage for free. In this case they charged the first piece 50 dollars and the second one $200.00.- After I paid 1500 dollars for (1) plane ticket , it is unheard that there is not even one piece of luggage for free. When I booked the flight there was nothing on the site about this. This was my first and last time buying a tickets from you guys. The fact that the fare was 200 dollars cheaper than other sites, ended up costing, 300 more. Never again with you guys."
Miinukset: "We had a terrible experience with iberia airlines,working with british airways.We almost missed our fl8ght as they cannot find info about e tickets in the computer(otherwise i had tge print out of our tickets). Truly it was a night mare for our family. But we are really glad that we were able to board in the nick of time and finally home ."
Plussat: "Iberias actual flights are always excellent from the crew, entertainment, food, and all the way up to the pilots smooth landings."
Miinukset: "I purchased an Iberia flight and ended up with Level instead. Big bait and switch. I was expecting Iberia level food and service but got a low cost airline with no frills instead. The boarding was chaotic and the food was bad."
Plussat: "Good entertainment options, Good food options, Pleasant staff and flight attendants"
Miinukset: "Seats were not as comfortable as the ones on the British Airways flight I took from NYC to Rome."
Miinukset: "The food was bad."
Plussat: "Fast boarding, good entertainment and arrived early"
Miinukset: "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Miinukset: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."
Plussat: "Left on time, arrived 40 min early."
Miinukset: "The food was the worst on an international flight (out of more than 30)"
Plussat: "Movie selection"
Miinukset: "Lack of water, food, attentiiveness, leg room, wife's lost luggage"
Plussat: "Finnair landed their plane so smoothly...."
Plussat: "The flight was a smooth one."
Miinukset: "One flight attendant was quite rude."
Plussat: "I loved being offered newspapers before takeoff. in-flight entertainment had a good selection, food was good, and there was a decent amount of space on this flight because it was relatively empty."
Plussat: "Every thing special the staff generaste thy was perfect"
Miinukset: "Nothing"
Miinukset: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."
Miinukset: "Your bag people are thieves."
Miinukset: "Bumpy ride in parts."
Plussat: "The crew is excellent"
Miinukset: "My luggage didn’t make it to Madrid"
Plussat: "The senior flight attendant was responsive."
Miinukset: "I paid for 2 tickets and 2 seats. My friend was ill but I didn't cancel her seat. I was not given the paid for aisle seat. I was given the middle seat and a last minute person was given my seat!"
Plussat: "Iberia has started upgrading their planes and this one was quite comfortable for a long flight with good legroom and comfortable seats."
Miinukset: "We boarded 20 minutes late with no explanation, then took off another 30 minutes late with no explanation or communication at all. The flight attendants were not friendly or helpful. The food was mediocre. Our entertainment system was not working at all for half the flight, they reset it about four times to get it working. Once it was working, my husband's screen was not responding at all. Flight was smooth and pilots made up some time in the air which was appreciated."
Plussat: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Miinukset: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Plussat: "Touch screen movies were nice"
Miinukset: "Forgot to give me dinner then said they ran out of meat dish. Bathrooms dirty and out of toilet paper. Seemed very cramped. Couldn't find call bell to call stewardess. Not happy with Iberia"
Plussat: "Crew was nice and entertainment options were great."
Miinukset: "Boarding process out of Miami international was disorganized and unpleasant. Crew did not have control over the order for boarding and it became a bit of a mob."
Plussat: "Madrid airport was modern, clean & very welllaid out"
Plussat: "I was safely delivered from New York to Tennessee in pretty turbulent weather."
Miinukset: "The craft was small and the seating was cramped, seats were uncomfortable. The flight attendant was very brief with the Safety protocols and really did a poor job of demonstrating how to use the safety equipment provided on the aircraft. This was a disservice to first time flyers."
Plussat: "On-time with excellent service. Clean."
Miinukset: "No issues."
Plussat: "On time and no hassles"
Plussat: "Entertainment, the plane was newer"
Miinukset: "Why insisted in taking carry on luggage to the luggage compartiment if not able to handle it? My small case is lost!!!"
Miinukset: "Such small seats, terrible food, cabin lights stayed on overnight!"
Plussat: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Miinukset: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
