Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
The seets are too small it wasn’t comfortable
No entertainment although TV screens on during flight.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
It took almost an hour for the check baggage to be unloaded at the final destination. This caused me to miss the only domestic flight to my final destination.
There is no organization when lining up to board. There was not enough air on the plane. Too hot.
The flight didn’t even happen.
Some passengers paid no respect for seating comfort, they reclined fully which made it difficult to eat and flight attendants didn’t pay attention to crying babies and never tried to help the mothers caring for the child… attendants where missing for over 3 hours once they turned lights off..
Miinukset: "everything...terrible airline"
Miinukset: "My flight delayed and I missed my connection"
Plussat: "Very comfortable overall"
Miinukset: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Plussat: "Crew was very good and the food excellent."
Miinukset: "Seat space is a little small."
Miinukset: "The service was bad and the fly attendant was mean and not helpful and gave me attitude."
Miinukset: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"
Plussat: "Really good food, good movies, overall nice feel."
Miinukset: "Chairs are a bit tightly packed, but not too bad."
Miinukset: "The grilled cheese sandwiches. They've been in the menu for a while but my family does not enjoy them at all. Tuna sandwich on another flight was much better. Also lack of entertainment. They allow you to access it, then they turn it off. Is such a tease. Plane left late and kept us in very hot cabin."
Plussat: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Miinukset: "Not their fault but 14-hour flights are exhausting."
Miinukset: "The seats are very tight and small, caused me a very terrible knee pain. I will never ever use and suggest Turkish airlines for long distance flights. And I also they don't care about fragile items which is very inconvenience."
Plussat: "Every thing was excellent"
Plussat: "Price of ticket Clean bathrooms"
Miinukset: "I was sitting next to toddlers, who were crying and hyper. I think they should assign special section for parents with kids under 5. Felt sick after dinner with aubergine rice and mince meat. Food was not optimum quality. Crew was good but some could smile some more! Seats were stained and old, but reasonably comfy."
Plussat: "Both flights on my round trip from SFO to IST, we’re decent and as comfortable as can be expected. Kudos to a great staff. The food was decent, and the complimentary comfort kit was a nice touch as was the cologne spray in the bathroom. Tessekur Ederiz!"
Miinukset: "The 13 hours of flying! Lol, that’s just part of the deal when flying, I dont Have anything to complain about."
Plussat: "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
Plussat: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Miinukset: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
Plussat: "Service, crew were great."
Miinukset: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Miinukset: "Sloppy cabin crew at the time of embarkation. Bad entertainment system (horrible touch screen, earphones with loose contact), made a 7 hours trip an unforgettable experience. Food quality was marginal. A drastic contrast with the previous flight of the same airline company (but from Amsterdam to Istanbul), which was very good."
Plussat: "13 hours went by fast enough."
Plussat: "everything was perfect"
Plussat: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Miinukset: "Some flight attendants were impatient/looked unhappy."
Plussat: "The entertainment options were great."
Miinukset: "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "They try to impress, quite attentive and nice. Plane is clean an new B777."
Miinukset: "Flight was too exhausting, but Turkish Airlines have nothing to do with this. Ataturk Airport in Istanbul is ... mediocre at the best."
Plussat: "This was my firsth fly with this company and I was sorprice. This was wonderfull.Very good food, exelent. On line news."
Plussat: "Food, Friendly and attentive staff and air hostesses"
Miinukset: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Plussat: "On board cabin crew service"
Miinukset: "Chaotic boarding with no preference or acknowledgement of business class or premium level passengers."
Miinukset: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Plussat: "Great smooth flight, good food, good movie selection."
Miinukset: "I missed my first night of a booked hotel and activities, and I wasn't refunded for all of it."
Miinukset: "Vegetarian meals were not good."
Miinukset: "Plane was old. Seat pitch too tight."
Plussat: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
Miinukset: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
Plussat: "Food was tasty and diverse"
Miinukset: "The entertainment system on the flight did not work."
Plussat: "Friendly comfortable service."
Miinukset: "Boarding could be a bit more orderly."
Miinukset: "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
Video system/tv didn’t work
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Too many delays and maintenance issues
Plussat: "Professional crew, no fanfare, standard was excellence."
Miinukset: "Faster flight time in air..."
Miinukset: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Plussat: "Delta Comfort Plus is always great !"
Plussat: "Great service"
Miinukset: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Plussat: "Good experience"
Miinukset: "Better snacks"
Miinukset: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Plussat: "Not much"
Miinukset: "Being on time. Trapped in plane for 2 hours"
Plussat: "Delta service is always great!"
Plussat: "We eventually got to Atlanta."
Miinukset: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Plussat: "Crew was amazing."
Miinukset: "Delayed departure due to late crew arrival. Not a huge deal."
Plussat: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."
Plussat: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Plussat: "clean plane, crew was very friendly."
Miinukset: "no dessert in meal"
Plussat: "Take off on time, arrived early, pleasant flight attendant"
Miinukset: "Had to sit on tarmac after arriving early"
Plussat: "The counter assistant change my seats and my wife and me seat together"
Miinukset: "Hot cabin"
Plussat: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Miinukset: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."
Plussat: "The cree"
Miinukset: "The stupid boarding pricesd"
Plussat: "It's a fast flight and boarding was quick."
Miinukset: "The terminal at LGA airlines is terrible."
Miinukset: "Customs never to hire more agents to work in the early mornings."
Plussat: "On time, and pleasant flight. Flight attendants were first class: very competent."
Miinukset: "I slept all the way, so can’t say whether anything went wrong with the flight."
Miinukset: "Not much to read"
Miinukset: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Miinukset: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Plussat: "Amenities, service, and punctuation of flight"
Plussat: "Good flight crew"
Miinukset: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Plussat: "At least the flight wasn't cancelled?"
Miinukset: "Five minutes before the scheduled boarding time, it was announced the flight was delayed by 1 hour 25 minutes. I am almost certain this was not weather-related, according to flight trackers. I understand that weather delays are essentially out of airlines' hands. However, if the delay is caused for other reasons like "mechanical issues", or any other errors or miscommunications within the airline itself, then they should be held liable. My time is worth money, so any delays not weather-related should result in a reasonable refund based on the duration of the delay. An apology doesn't placate customers' frustration and inconvenience due to delays."
Miinukset: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Plussat: "Not applied"
Miinukset: "Not applied"
Plussat: "We got on the plane and it went to where it was supposed to go."
Plussat: "Over all everything specially we got in earlier than expected"
Plussat: "Crew member Lori was exceptional. Great detail to safety and customer service!"
Plussat: "I got upgraded to comfort + which was great. quick flight, was even early"
Plussat: "Fligth were on time"
Miinukset: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"
Plussat: "I loved the way that the flight attendants were able to sit my boyfriend and I together on our flights even though our seats weren't planned to be near each other. The available entertainment games, movies and tv shows were awesome to have!"
Plussat: "Same as above."
Plussat: "Couldn’t find a thing."
Miinukset: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Plussat: "Good flight no problems with boarding and take off"
Miinukset: "No blankets, it was cold and it was a 4.5 hr trip"
Plussat: "Free movies helped make the flight go faster. Also when possible my girlfriend and I were seated together despite having seats assigned at the gate."
Miinukset: "Being in zone three meant checking bags on every flight. That's a side effect of picking the cheapest tickets so not really Delta's fault but it says that I have to put something here."
Plussat: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Plussat: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Miinukset: "Plane kinda of old. Just cookies and coffee"
Plussat: "It was on time. Flight crew was courteous. Plenty of room and comfy seats. Good entrainment media"
Miinukset: "Wish it would've had more movie options"
Miinukset: "There was a loud ringing sound at boarding & it continued through the flight. Very annoying. Hurtful to my ears."
Miinukset: "Seats are very small."
Miinukset: "The upgraded seat was horrible - and I want a complete discount."
Miinukset: "I sat in a window seat and they put a 350 lb person in the center seat. For 3 hours I was squished against the wall. Flight attendants noticed but did nothing to reseat either of us."
Plussat: "Crew was nice. Free wine. Lots of great entertainment choices."
Miinukset: "I do not like that when you book through Kayak you cannot choose seats on Delta. Is there anyway to do this?"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Iam satisfied with all this.
Boarding from Frankfurt to mumbai sucked
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Short but smooth flight. Crew was very friendly
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
OMG! The 5/21/2022 flight was canceled after we were on board over 3 hours! NO AIR CANADA rep to help! No Air Canada gate to check in with. It was total chaos at the Lisbon airport. Trying to get out today, 5/22/2022, the Air Canada agent said we. needed a new Covid test, only to find out AFTER we paid 20EU, that it was NOT needed. They were not educated on the rules, even though they knew they were checking in people from the canceled flight. Totally UNACCEPTABLE! I will never fly Air Canada again, operated. Y Lufthansa. I plan to post on Facebook and Twitter how bad this was.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Comfortable and Clean"
Plussat: "On time, efficient."
Miinukset: "Food is becoming more and more of a joke on Lufthansa, gone are the bad sandwiches, now it is just sweets."
Plussat: "The crew were nice and the service very good. The layover was short."
Miinukset: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Miinukset: "Impossible to do beter."
Plussat: "Smooth flight"
Miinukset: "Stop overcharge people for 1 luggage :( very disappointed"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "The Crew was very good. I was with my 84 year old father.And they handled his needs very well ."
Miinukset: "The food of course was sort of mediocre at breakfast. The eggs tasted like they were man made.oh well maybe that’s really typical. Otherwise all was fine."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Online check in, easy to board. Flight was on time."
Miinukset: "I wish there was a vegan option for the food/snack onboard."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Miinukset: "There was hardly any communication about the delay."
Miinukset: "I didn’t like selection on movies"
Plussat: "Tout était impeccable."
Plussat: "Good staff and food."
Miinukset: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Plussat: "The seats were spacious. I loved the options for viewing, klistening, etc on the tablets attached to the seat in front of me. Great service from the flight attendants. Lots of food service & drinks. Thankful for sitting close to first class."
Miinukset: "I would have preferred an aisle seat. Difficult to get out of the rows without everyone having to get up."
Plussat: "All is was okey"
Plussat: "Service, food, and entertainment was great!"
Plussat: "Usual good service for economy class on this airline"
Plussat: "Plane didn't crash."
Miinukset: "No leg room. Seats to narrow. Food mediocre."
Plussat: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Miinukset: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Miinukset: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Plussat: "Flight was on time."
Miinukset: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Plussat: "Premium economy gives you extra confort, more space to sleep better."
Miinukset: "The flight was delayed 40 minutes."
Plussat: "Seats were ok for a short flight."
Plussat: "The flight crew was exceptional in handling a medical emergency on the flight."
Miinukset: "Lufthansa bumped us from our preassigned seats. We purchased our tickets five months in advance to ensure our family would sit together. When we arrived, they had our family of five sitting in three different rows. Two of our young children had to sit alone, eight rows away from the nearest parent. After telling them we would not board sitting apart like that, they moved us closer together but still separate from two of our children. Highly disappointed."
Miinukset: "The entertainment system was down half the time of the flight"
Miinukset: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Promptness, profesional and nice service. Everything overall."
Plussat: "direct flight"
Miinukset: "only one type of food offered. presented in a rude way."
Plussat: "The basics were fine."
Miinukset: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."
Miinukset: "The seat in front of mine was reclined in the already cramped space provided, twice as far back as any other seat I could see. Please look into the recline on that seat for future passengers. The crew hit my seat, repeatedly with their carts and did not remember to offer drinks to us as they pushed it by. The airlines should consider removing that seat as an option to passengers if there is not ample room for the flight crew to maneuver around it. It made for an unpleasant experience overall."
Miinukset: "Why Lufthansa changed my flight connection to where I needed a visa!? So the police treat me like a criminal?!?"
Long delay, minimal crew engagement but comfy plane.
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
3.5 hours delay will ruin any day!
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
They canceled our flights but the flight went on anyway.
Plussat: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Miinukset: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plussat: "Information sharing by pilots and crew. Economy class leg room is good."
Miinukset: "All good up to the level"
Plussat: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Miinukset: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Plussat: "Professional crew. Good simple check in."
Plussat: "The crew."
Miinukset: "The time between flights."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Fast boarding"
Miinukset: "Slow in refuelling, got us delayed for 40-"
Plussat: "Flight and the crew!"
Miinukset: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Plussat: "very nice crew"
Miinukset: "my baggage was lost"
Plussat: "Crew was great and helpful despite oversight in my special meal."
Miinukset: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Plussat: "Just as I expected. And I made my last connection easily."
Plussat: "Seat was comfy and spacious for economy class"
Miinukset: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Miinukset: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Plussat: "Crew was friendly"
Miinukset: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plussat: "Good beverage service."
Miinukset: "Over an hour delayj for departure."
Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Plussat: "Good for both."
Miinukset: "Bigger seats."
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Plussat: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Plussat: "The crew was amazing and the food was great."
Miinukset: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Plussat: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Miinukset: "There were several flight delays and gates were changes a few times."
Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Miinukset: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plussat: "Flying with KLM is a pleasure"
Plussat: "Friendly crew."
Miinukset: "So many people on a 747!!"
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."
Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Miinukset: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Miinukset: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Plussat: "Food was just fine, movie selection very good"
Miinukset: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Plussat: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Miinukset: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Miinukset: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Our original flight was canceled. No effort was made to notify us. If I had not checked to confirm my flight we would have shown up to a canceled flight. We asked to be at the airport 3 hours before our flight, but the SAS check-in staff didn’t arrive un two hours before our 06:45 flight. So it was totally unorganized.
There was no flight. It was canceled. We were rebooked, but we are not sure if Kayak helped us or if it was SAS.
Easy on boarding. No food or free water/soft drink but it was a short flight so that was fine. Seats were average.
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "Fairly easy boarding process and nice staff"
Miinukset: "Delayed about an hour once all boarded"
Miinukset: "They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available"
Plussat: "Efficient friendly service."
Miinukset: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."
Plussat: "Everything!!! Excellent service"
Plussat: "No problems. I was satisfied"
Miinukset: "We were late and my impression is that the crew is not well organized and costed the delay."
Plussat: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."
Plussat: "The crew was great! and food was good!"
Miinukset: "Not enough movie choices. Coach seats a little uncomfortable."
Plussat: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Miinukset: "Limited selection of food, snacks, and drinks Limited selection of movies"
Plussat: "Great flight = short so food was not expected"
Miinukset: "all goood"
Plussat: "With tablets for the entertainment system – – a ton of good movies to choose from. So much so that we stayed up hours after we planned to, watching movies"
Miinukset: "Seats were a little crowded together, but that’s to be expected in modern passenger flight"
Miinukset: "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."
Plussat: "The 2 gate agents were very helpful and nice, as well as the on-board flight attendants, all were very professional and did a good job for the most part."
Miinukset: "a few little things, nothing worth mentioning..."
Plussat: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Miinukset: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Miinukset: "No food or even water"
Miinukset: "Was overlooked by the pursor a couple times - he probably had a lot on his plate. Also, the "snack" at the end of the trip was sorely lacking! Especially for a 7 hour flight. The bathrooms were gross & out of toilet paper. And it seemed like one was locked constantly...?"
Plussat: "On time, movies, service staff"
Plussat: "Fair leg space, kind stewards."
Miinukset: "It would be nice if they could offer some snacks or something to drink. Seems to be higher quality than low costs, so they could afford to offer that."
Plussat: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Miinukset: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Plussat: "I was treated by the cew very, very badly. Food was terrible."
Plussat: "Seats were comfortable. Nice crew very friendly and attentive"
Miinukset: "No in flight entertainment, but nice overall flight. Would do it again"
Miinukset: "The seats were very uncomfortable"
Plussat: "Comfortable flight, pilot was very clear and gave good information throughout the flight. Boarding was slow to begin but wasn't annoying. Good magazine with good articles."
Miinukset: "Cabin crew member was yelling on the phone to another crew member at the gate at a mistake they made. It was very uncomfortable, only could hear it as we were walking past on flight to our seats, not super disruptive but still weird."
Plussat: "Really good price, excellent service."
Miinukset: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"
Plussat: "Pleasant crew"
Miinukset: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Plussat: "Flight on time and efficient boarding process"
Miinukset: "Food only average, some of the beverages only for purchase"
Plussat: "I liked the movie selection! I also like the spacious size of our seats! There was just the right amount of leg room for the time of the flight. Also, the meals were served in a timely manner!"
Miinukset: "The breakfast entree was salty and a beverage was not served with our meal. The gap between the entree was too long for enjoymenty. My friends and I were thirsty when we were eatinmg. Also, the wine selections were not the standard fan favorite. Not many enjoy Zinfandel or the white wine they were serving."
Plussat: "Entertainment options"
Miinukset: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"
Plussat: "Smoothest landing I've ever experienced."
Miinukset: "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."
Plussat: "We were eventually rebooked in the class we paid for."
Miinukset: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Plussat: "The airline is very professional and the crew were very courteous."
Miinukset: "During my layover, the airline did not post the gate for my flight to Athens until an hour before, which caused me to have to run across the terminal to another set of gates."
Miinukset: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."
Miinukset: "No food or entertainment on the short flight ght"
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Miinukset: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Plussat: "Traveled business class after winning the upgrade bid. Really felt like there was little room for improvement. The physical set up, the service, the entertainment were all delightful. The privacy, the horizontal sleep option on a 9 hour flight were just special."
Miinukset: "Felt the food choices needed an upgrade. Fresh is not the only important ingredient."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "The flight attendants were good at checking on the needs of the passengers"
Plussat: "Space between rows of seats was excellent"
Miinukset: "No options in menu. No free wine, beer and other spirits."
Plussat: "A perfect service"
Plussat: "Introduce meals even to economy class"
Plussat: "Leg space was nice for someone who is tall. The crew members were nice."
Miinukset: "Plane is out-of-date with old seats. 737 did not have entertainment. Limited options for onboard complimentary food"
Plussat: "•Food was good •Wide variety on entertainment system"
Miinukset: "•Second bag was $120 •Boarding by group number would be more efficient"