Etsi halvat lennot reitille Quebec $[7232-Helsinkiin

"Good"

Plussat: "Same as the first flight."
Miinukset: "Same as the first flight."

Plussat: "The food was very good and inflight entertainment was excellent."
Miinukset: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."

Plussat: "Crew was attentive, friendly and helpful."
Miinukset: "Flight was cancelled because the operational issues. No information or help given. Their airport procedures and practices make it extraordinarily challenging and stressful for passengers. We’ll never fly with them again."

Plussat: "Crew was very good and the food excellent."
Miinukset: "Seat space is a little small."

Plussat: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."

Plussat: "Every thing about my trip"
Miinukset: "The mashing not working in the airport in Istanbul for visa , and the internet, if u want the internet u need to have your phone active to get the code to put on so you get the service internet!!!! Same with a visa !! And since we are more a resident we don’t have local # of Turkey"

Plussat: "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
Miinukset: "Business class gets only one small lavatory."

Plussat: "On time"
Miinukset: "Seats are not very comfortable. Narrow and hard."

Plussat: "Flight time and layover at connecting flight"
Miinukset: "Food needs to improved. In all other flight Indian spice is served as Asian veg flight seat are too tight"

Plussat: "Comfortable flight, on time and good service"

Miinukset: "Entertainment system not operational"

Plussat: "Nothing"
Miinukset: "Nothing"

Miinukset: "The worst airline I have ever flown with, worst disruption management"

Plussat: "The benefits of being United Gold status is a real plus at the lounges and in the boarding process."
Miinukset: "The 12.5 hour flight is too long for my aging body!! Either bulkhead or business is needed for flights that long"

Plussat: "Food"
Miinukset: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."

Plussat: "See previous"
Miinukset: "See previous"

Miinukset: "Nothing"

Plussat: "The flight to Munich was really good and comfortable. But the lay over was 15 hours and I not given anywhere to sleep or rest. I was told that I would be compt a room but never revived it. Sitting in an overcrowded Airport in Turkey was so uncomfortable and miserable. Boarding was very long lines and went through so many check points. But the staff was very friendly on board. Praise God I made it home safe."
Miinukset: "The lay over from Munich Germany to The US in the Turkey Airport was So Uncomfortable and Miserable. I was told that I would be given a room but never received it. The Airport was severely overcrowded all night and day. I was going to use Turkey monthly to go back to Germany but I probably won't now."

Plussat: "Their water was fine."
Miinukset: "They purposefully do not update their delays, which are frequent and widespread. They do this so their percentage on time looks better. Both my flights were over an hour delayed but Turkish Airline refused to update the status of the flight. They both came up as “on time”. My driver at my destination therefore waited an additional hour for me and I was charged 90 additional euros. The flight said it was on time online and at the gate it also read “on time.”"

Plussat: "Turkish Airlines does a fantastic job. I won’t fly any other airline to Greece. For the value and service it is second to none."
Miinukset: "Good service."

Plussat: "Food was good conpared to other airline companies. Entertainment was good too, lot of choice."
Miinukset: "Some flight attendants were impatient/looked unhappy."

Plussat: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."

Miinukset: "Turkish Canelled my flight"

Plussat: "Good seat comfort, good food, good entertainment"
Miinukset: "Seat changed from aisle to middle without my knowlefge. Insufficient time between flights"

Miinukset: "Dealy my flight"

Plussat: "Food, no delays, entertainment, price"
Miinukset: "No leg room on the plain, the crew is ok, but not very friendly. Not flexible with kids menu (requested kids menu, but crew was not notified and was not able to provide any), not very clean inside the plane (tables were dirty and there was hair in the window)"

Plussat: "Confortable, great food, great crew as normal."
Miinukset: "The crew normally would get five stars for being super friendly, but they seemed a bit more like staff on other airlines this time around."

Plussat: "Superb entertainment system"
Miinukset: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."

Miinukset: "We were traveling with our 1 year old. On any other flight, we've been given seats with extra legroom and a bassinet when available. Turkish airlines put us crammed in a window and middle seat for a 9 hour flight. It was absolutely un-doable. Everyone around us realized this and tried to help as we asked the flight attendant to help us and she said that I should ask other people to move around not her. We had to go around the plane begging people who were sitting with a bassinet and no baby to trade seats with us. It was an absolutely horrible experience. It was the airline's mistake, and we were the ones forced to try to fix it. Yes, we got a bassinet eventually, but not before we saw how mean and selfish other passengers could be pretending not to hear us and ignoring us. And no help from the crew."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "With some reason, everything was smooth at Istanbul compare to SFO."

Plussat: "Gave us direct flight back to Singapore in premium economy seats."
Miinukset: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."

Plussat: "Friendly crew. They even offered complimentary hot food on our 1 hour flight"

Miinukset: "Didn't get to Instanbul or my destination of Budapest. There were mechanical Issues that I was told were weather issues. I was delayed over 12 hours, missed two connections and given the runaround about getting a place to stay for the night. The shuttle service provided took another hour at 2am! $47 to cover four meals and no mention of flight credit on my first leg for the HUGE inconvenience. A direct flight to Budapest a 27 hours after the fact is the best they could do and wanted to charge me a change fee too!! My vacation is cut short by this mess and my travel companions already in country are waiting on me to get their trip started. I will not be using Air Canada or Turkish air until they can communicate between one another and provide at least average customer service. So, it's safe to say that it will be the 12th of NEVER when I fly Air Canada"

Plussat: "Food, Friendly and attentive staff and air hostesses"
Miinukset: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."

Plussat: "The crew was great. Flight normal, food and drinks good."
Miinukset: "Boarding took a little longer and was delayed without them giving us a reason for it."

Miinukset: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."

Plussat: "Over all Turkish airlines is a class airlines"
Miinukset: "can't think of anything I didn't like about my flight"

Miinukset: "Staff is mean, impolite, and inefficient."

Plussat: "The Price!"
Miinukset: "Would have appreciated different breakfast choices."

Plussat: "The food was good, the crew was very professional and friendly."
Miinukset: "The seats are too crammed and there's barely any room in the economy class."

Miinukset: "No gate number on boarding pass from instambul to tirana. Very confusing ."

Miinukset: "The food , the drinks were not cold"

Plussat: "It was a smooth flight. The meals were relatively tasty, and the in-flight entertainment was fun."
Miinukset: "Having been impressed on recent overseas flight using Turkish Airlines, I thought the standards they had previously practiced would have been implemented. Unfortunately, there were several customer service disappointments, from forgetting to include dessert with my and my daughter's meals to being made to wait nearly an hour for the interactive screen to be reset. And not a sincere apology or effort to resolve the problem."

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "The flight was good. The boarding was appalling."
Miinukset: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."

Plussat: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Miinukset: "Late depature. Seats not that comfortable. Headphones are really bad quality. Touch screen difficult to use (not very responsive to touch)."

Plussat: "the boarding was fine, we were on time and the staff was pleasant."
Miinukset: "the food was ok, they played one movie for everyone to watch and our screen was not the best, small seats with no leg room, filthy greasy window i had to clean to look out of."

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "Comfortable and Clean"

Plussat: "Comfy seat."
Miinukset: "Plane was late, crew was surly."

Plussat: "Booked a flight to Italy in economy section and was worried that it would be a difficult and uncomfortable flight. However it exceeded my expectations and never felt that I was in the economy section. They provided excellent service and made sure you were comfortable and attended to. Would recommend"

Plussat: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Miinukset: "The food was just okay. A better choice of wine and more selection of spirits would be nice."

Plussat: "More leg room"
Miinukset: "Leg room and bigger seats"

Plussat: "The crew were nice and the service very good. The layover was short."
Miinukset: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."

Plussat: "It was cancelled and scheduled next day"

Plussat: "Crew was very helpful from FRA to LAX. ground crew in Athens was terrible. Very offensive, unfriendly, unprofessional and ill mannered. Entertainment was good but touch screen was very old and janky."
Miinukset: "Wifi not working even if you purchase the full flight plan. Other passengers had the same problems. It took 30 minutes to send one email. Ground crew in Athens was terrible. Not cooperative at all, and almost risked missing my flight because of them."

Plussat: "n"
Miinukset: "n"

Miinukset: "Impossible to do beter."

Plussat: "Smooth flight"
Miinukset: "Stop overcharge people for 1 luggage :( very disappointed"

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Crew was wonderful very friendly"
Miinukset: "Room 9 hour flight and horrible seat. You guys should say before I buy how big seat are I could not even fit my underseat bag and be able to move , I would choose different way to purchase tickets next time to make sure I get any room to move hopefully sleep"

Miinukset: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Plane and service was excellent"

Plussat: "Very friendly and professional crew"
Miinukset: "Outdated entertainment system on the plane"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Everything went well. No delays, lines or uncertainty. Great job!"

Miinukset: "There was hardly any communication about the delay."

Miinukset: "I didn’t like selection on movies"

Plussat: "Tout était impeccable."
Miinukset: "Nothing"

Plussat: "Good staff and food."
Miinukset: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."

Plussat: "This was my first trip to Europe and I flew Lufthansa. They really have it together on this airline. From the two meals served to the alcohol option I didn't choose, to the entertainment options on the screens to the attendants onboard. I can't find one fault with this process. I saved hundreds of dollars through this site! I'm currently only to my original destination and will update when I've returned to American soil."
Miinukset: "I wish I had a foot rest like those in first class, but then I understand why I don't."

Plussat: "loved the candy given to us when we left the plane"
Miinukset: "Too many announcements"

Plussat: "Service, food, and entertainment was great!"
Miinukset: "Nothing."

Plussat: "crew is nice"
Miinukset: "breakfast was pretty lame !"

Plussat: "Usual good service for economy class on this airline"

Plussat: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Miinukset: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."

Miinukset: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"

Plussat: "Flight was on time."
Miinukset: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."

Plussat: "Premium economy gives you extra confort, more space to sleep better."
Miinukset: "The flight was delayed 40 minutes."

Plussat: "I like the way there crew treat with friendly smile"
Miinukset: "The long wait lay off"

Plussat: "The food,Entertainment,was good boarding was awfull changed the terminal 2 times 55-60 min late, one of the crew member was rude."

Miinukset: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than told me they were out of kosher food, gave me cold one at the end."

Plussat: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent, and entertainment was also very good. Most importantly, there was no delay."

Plussat: "Fast boarding. Smooth flight. Good entertainment. Very pleasant."
Miinukset: "Flight attendant complained about a passanger right in fron of her in a different language. I understand both languages. Completely unprofessional."

Plussat: "The flight was on time. The crew was friendly and efficient."

Plussat: "Took me to great location"
Miinukset: "Just about the whole trip. Way to expensive! Food was bad for the money. Delta was great to Paris last year. Using kayak was to expensive! Next time will go airline. To Paris a lot cheaper. This airline has fees to the max!"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Entertainment options was great."
Miinukset: "Passenger in front had his seat reclined the whole time, even during meals. Crew said there was sufficient space that the passenger in front did not have to put their seat in the upright position during meals."

Miinukset: "Na"

Plussat: "Promptness, profesional and nice service. Everything overall."

Plussat: "The attendant showed concern and promised to report, great attitude"
Miinukset: "I was surprised that my meal request was not passed to the airlines"

Plussat: "direct flight"
Miinukset: "only one type of food offered. presented in a rude way."

Miinukset: "thet lost my bag. two days later still not reunited. pasta dinner was horribly pasty"

Plussat: "quiet on-time flight"
Miinukset: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"

Miinukset: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge"

Plussat: "See previous note about lost bag."
Miinukset: "See previous note about lost bag."

Plussat: "Check in was so easy."

Plussat: "Crew was amazing, flight was on time, and entertainment was available."

Miinukset: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."

Plussat: "The food was amazing"
Miinukset: "The seats could have more space"

Plussat: "No problems. I was satisfied"

Miinukset: "When people lean their seats back their heads end up in your face and you are forced to lean your seat back to make separation from passenger in front of you"

Miinukset: "We had to leave the airplane and board another one due to technical issues. This is the second time that that happens to me with SAS."

Plussat: "Food good. Crew very nice."
Miinukset: "Seats very uncomfortable."

Plussat: "Food was excellent!"

Plussat: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Miinukset: "Having to pay extra for normal legroom"

Plussat: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Miinukset: "Legroom."

Miinukset: "We could not order vegetarian, so arrived hungry."

Miinukset: "No food or even water"

Plussat: "Great flight, friendly crew, good food, entertainment was ok"
Miinukset: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"

Miinukset: "Expensive rates on luggage"

Plussat: "All went well !! On time friendly staff ."

Miinukset: "Not enough characters to express my disappointment."

Miinukset: "The flight was cancelled."

Plussat: "Safe departure, flight and landing."
Miinukset: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."

Miinukset: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."

Plussat: "Great flight very happy"

Plussat: "Service on the plane was good. The airplane was on time."
Miinukset: "From the time we reached the airport until we got to the gate was 90 minutes. SAS systems for checking baggage by machine sucks. My wife's number on the booking reference didn't work in the machine Thus we waited in line for 20 minutes to get a boarding pass, but didn't get the baggage tags for her luggage. Another line. SAS overall sucks."

Plussat: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."

Plussat: "Good leg room. Tasty meals. A good variety of entertainment options."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Miinukset: "Got delayed 13-hours in an airport with no SAS staff present to communicate anything to all of the passengers. We were not accommodated with hotel vouchers or provided with alternative travel options to our final destinations and missed flights. SAS did not cancel the flight after the first 4-hours of delay which is illegal by EU Standards. None of us were able to leave the airport as we were not told any information about potential flight departure times and it would have been $2000 to re-book with a different airline. No answers were given by SAS over the phone and their staff seemed unaware of any problems."

Miinukset: "Flight delayed 5 hours."

Miinukset: "Small, uncomfortable seats which is tough for a long fight."

Plussat: "Everything was very good. I enjoyed the flight very much. The staff was friendly, courteous and professional. The cleanliness was good."

Miinukset: "As above."

Plussat: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Miinukset: "The flight was 1 hour late."

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Miinukset: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."

Plussat: "I liked the movie quality and overall order of the stuff and the flight."
Miinukset: "Since when do I have to pay for wine? :( Also, too few movie choices."

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Miinukset: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "Clean, comfortable plane."
Miinukset: "No free alcohol. Limited food options."

Plussat: "Introduce meals even to economy class"

Plussat: "The flight was comfortable. Boarding was fast and easy. Flight crew was attentive and friendly. I would 100% fly with SAS again."
Miinukset: "Our checked bag was delayed for a very long time. It came out 15 minutes after our baggage carrousel claimed all the bags from our flight were completed. My wife was obviously extremely concerned and it started our honeymoon off on a more stressful note than it had to be."

Miinukset: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Miinukset: "Could not even PAY for an upgrade due to a meal request, even though I brought my own food - and would waive the meal request. Inedible vegetarian meals in flight. Earbuds didn't work. At least I had my own to use. Plane became stifling warm mid-way. Friendly flight crew does not make up for the terrible gate experience and inflight discomfort. SAS cares about profits not passengers. Plan to take another airline on future flights to Europe."

Miinukset: "Business class ticket and traveled just like economy. Never advised when booking no business class. Boarding was like a stampede."

Miinukset: "Because the airport was under construction, the area to wait to board was very barren and without bathrooms. We had to take a very crowded bus to the airplane."

Plussat: "flight was on time"
Miinukset: "Packed flight. No food available ( even for purchase) in economy"

Plussat: "I loved the different features on the screen and the excellent. Customer service on this flights"
Miinukset: "The space on the seat."

Plussat: "I"

Miinukset: "Flight was delayed"

Miinukset: "Seats were too close together."

Miinukset: "New variety of food"

Miinukset: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"

Plussat: "Everything! The service was exceptional!"

Plussat: "Incredible staff. Super polite"

Plussat: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Miinukset: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Plussat: "Not being charged for my first bag of luggage"
Miinukset: "Nothing"

Miinukset: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."

Plussat: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Plussat: "Yes"
Miinukset: "Everything very good"

Plussat: "Left on time. No turbulence."

Plussat: "The cue lines per zone are a brilliant idea!"

Plussat: "Air france crew at Mumbai Airport very rude and not supportive during checkin"

Miinukset: "Food"

Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plussat: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Plussat: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Miinukset: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Plussat: "The only thing that I like about the flight was that it was easy to boarding"
Miinukset: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."

Plussat: "Onboard crew was friendly. Dinner was good"
Miinukset: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"

Plussat: "Everything was fine"

Plussat: "Quiet! No noise-canceling earphones needed. Delicious food."

Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Plussat: "If the flight would have leave in time we would receive our luggage in time"

Plussat: "Arriving safely."
Miinukset: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."

Plussat: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."

Miinukset: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Miinukset: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"

Plussat: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Miinukset: "Only 1 bathroom (toilet) for all of first class"

Plussat: "What’s not to like!"

Plussat: "Nice food Right in time Police and customs formalities easy"
Miinukset: "Poor comfort in business class No entertainment at all"

Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"

Plussat: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Miinukset: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."

Plussat: "Short, lots of leg space"

Plussat: "the Airline"
Miinukset: "The Airport, Security, Boarder control."

Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"

Plussat: "No issues, quick trip, friendly staff, comfortable ride..."

Plussat: "That it was a night flight"
Miinukset: "No airconditioning, no food choice, no space."

Miinukset: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."

Plussat: "Seats were comfortable with good recline. Food was good, but not excellent."
Miinukset: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Miinukset: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."

Plussat: "Our flight attendant and fnally making it home!"
Miinukset: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."

Plussat: "It was a short flight."
Miinukset: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."

Miinukset: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."

Plussat: "Late"
Miinukset: "Late"

Plussat: "quick flight 10 min ahead schedule"

Plussat: "The food, the facilities, the seat, everything."

Plussat: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Miinukset: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."

"Everything was perfect"

Plussat: "Nothing everyone was rude and I seemed to bother them"
Miinukset: "Everything from communication to compensation"

Miinukset: "Jam Packed flight.Felt like there was not a lot of precaution taken.You can thoroughly sanitize the plane but if passengers are packed in like sardines...it doesn’t make much of a distance.Needed to travel for essential reasons and was nervous as it was...The airline overbooking didn’t help"

Plussat: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Miinukset: "My bags were not there when I landed"

Miinukset: "Being offered a cup of coffee would be nice"

Miinukset: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."

Miinukset: "Update from the pilot. Stalled for over 20 mins after landing with no update from staff as to the reason why. No entertainment. Sucked."

Plussat: "Our flight attendant was very polite and with a great attitude."
Miinukset: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."

Miinukset: "Charlotte lost my bag and will not answer"

Plussat: "I like nothing!!!!!"
Miinukset: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."

Plussat: "Crew was really great!"
Miinukset: "My bag never left Chicago so I had to wait a day to get that"

Plussat: "Flights were on time."
Miinukset: "Seats are too small."

Plussat: "Nothing"
Miinukset: "Landing, temperature, passengers"

Plussat: "Crew nice- flight smooth"
Miinukset: "More leg room"

Plussat: "Drink service- Dr Pepper. Clean bathroom."
Miinukset: "The seat was very hard but I was sitting in economy."

Plussat: "Gate for flight to Paris from Chicago was changed at least 4 times. At the gate boarding was supposed to start at 10:15. Kept getting delayed until 11pm and then it finally got cancelled. Noone directed us on what to do. It is 20hours later and I still haven't made it 6to my destination."
Miinukset: "My luggage is lost and none of the American Airlines have been able to locate it. I will never fly with American Airlines again."

Plussat: "Did good job"
Miinukset: "Bigger seats in economy"

Plussat: "Seat upgrade."

Plussat: "All"
Miinukset: "Anything"

Plussat: "I liked everything"

Plussat: "Great surprise at the end of a long travel day. New plane, great crew."

Plussat: "It was ok. Got there safe and sound. That's what counts."
Miinukset: "N/A"

Plussat: "Nothing"
Miinukset: "Flight was late and caused me to miss my flight to Dallas."

Plussat: "I had someone waiting on me at the gate to escort me to the plane! Great service!"
Miinukset: "I called the American 1-800 number and was initially greeted with the worst customer service I’ve experienced. I wish i knew her name. I hung up and called back and was helped so well by Anna."

Plussat: "Good boarding and on time departure."
Miinukset: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."

Miinukset: "No in-seat entertainment"

Plussat: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Miinukset: "All good!"

Plussat: "Left on time, service was good."

Plussat: "The flight was on time. It was smooth and we had absolutely no problems"

Plussat: "They were gracious and courteous, the flight attendants. Very nice people."
Miinukset: "The last seat empty thing was weird but im sure that has to do with some new regulations or something and not the airline itself."

Miinukset: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."

Miinukset: "I asked for water and juice, they just gave me juice"

Plussat: "First time flyer with American airlines and the service was impeccable"
Miinukset: "Nothing to dislike"

Miinukset: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."

Plussat: "Flight attendant was friendly and gave great service!"

Plussat: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"

Plussat: "The crew was nice"
Miinukset: "Sandwich was still partially frozen"

Plussat: "We were on time. Traveled safely. Uneventful."
Miinukset: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."

Plussat: "Was fairly standard flight. Left in time."
Miinukset: "Was in last group and had to check carry on."

Miinukset: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."

Plussat: "Seat configurations"
Miinukset: "Movies inflight entertainment outdated"

Plussat: "Our flight was cancelled"
Miinukset: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."

Plussat: "Flight attendants were awesome, aircraft was clean and seats were great."

Plussat: "The cabin crew was very professional and friendly as well"
Miinukset: "We were delayed 3 hours by a big rainstorm. That was not the fault of American Airlines. The cabin air quality got very poor (exhaust entering from the ducts0 They eventually let us leave the flight and wait in the terminal before reboarding."

Plussat: "The smooth flight."

Plussat: "Can't make my stars better on the survey. My flights were great. Great people...kind."

Plussat: "Treated very well. Shout out to a flight attendant whose name I think was Renee - I could be totally wrong. Female, lives in NC. A kind, friendly flight attendant really makes a flight pleasant - especially a long flight."
Miinukset: "The food, especially the snack, was awful. I'm not even sure what that snack was. I think it was melted cheese in bread. But it was bad."

Plussat: "Love the new entertainment on your own phone"
Miinukset: "Boarding took forever due to people's luggage in the overhead."

Plussat: "The flight was on time, and the crew was friendly."
Miinukset: "The boarding was very disorganized and took a long time, and there was no silverware on board, which I needed."

Plussat: "Roomy seat, great price"