Etsi halvat lennot välille Nagoya - Helsinki

Plussat: "The crew and food was amazing, with ample entertainment selections."
Miinukset: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."

Plussat: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."

Plussat: "We were seated together as a family even though we were not able to reserved any seat"
Miinukset: "Food could be better. Especially the easily digestible meal. It was mostly mush so it's more easily chew meal"

Plussat: "Everything. I always enjoy my flights with JAL."

Plussat: "The crew was amazing. The meal choices were great !"

Plussat: "Complementary sake and great rice cracker snacks."
Miinukset: "Come around more often to collect trash."

Miinukset: "Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund"

Plussat: "JAL flights to LAX are always great. Good food too."

Plussat: "The service was excellent"
Miinukset: "Food needs improvement"

Plussat: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Miinukset: "No vegetarian options on the main meal menu"

Plussat: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Miinukset: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Plussat: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."

Plussat: "none"
Miinukset: "very poor communication of information"

Plussat: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Miinukset: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."

Miinukset: "No AC"

Plussat: "Quick efficient boarding. Smooth flight."

Plussat: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."

Plussat: "I was very surprised Japan Airlines staffs welcomed at boarding gate in Chubu Centrair,Nagoya with friendly smiles, chocolate and a mask for the upcoming flight. Also very comfortable seat, friendly crews during flight. One of the best flight !"

Plussat: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Miinukset: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"

Plussat: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Miinukset: "Movie selection was the same on return flight which was a bit of a bummer."

Plussat: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Miinukset: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."

Plussat: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Miinukset: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."

Plussat: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."

Plussat: "There was more leg room than most airlines, friendly staff, and good movies and food selection."

Miinukset: "Airplan so old and ac not work super hot."

Plussat: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Miinukset: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."

Plussat: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."

Plussat: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"

Plussat: "everything was perfect!!"

Plussat: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Miinukset: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."

Plussat: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."

Plussat: "The flight attendants were very kind and attentive."
Miinukset: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Plussat: "The airplane and all"
Miinukset: "A little bit in the sakura lounge"

Plussat: "Food and drinks"
Miinukset: "Nothing"

Plussat: "If I needed anything, they were on top of it. The food was very good for airplane food."
Miinukset: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."

Plussat: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Miinukset: "Everything else ok"

Plussat: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"

Plussat: "Service and polite staff."
Miinukset: "Not much space between the seats for my long legs."

Plussat: "The main entree was excellent."

Miinukset: "My seat was not comfortable and it was uncomfortably warm."

Plussat: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Miinukset: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."

Plussat: "Everything from start to finish was awesome. The "poor" review by someone complaining about a gluten-free meal is typical of Americans that feel entitled. You are on JAPAN airlines... you do realize the non-gluten-free rice is a staple of the country. It's akin to a Japanese person complaining that there aren't chopsticks provided with the meals on an American Airlines flight. How were the staff supposed to help you mid-air? Mid-flight dock so one special meal can be provided for you? How about this: take some personal responsibility and purchase your own gluten free food for the flight and carry it on. Really... how can one compare the 787 with individual on demand entertainment, roomy seats, full meal service (they'll even bring a meal to you if you were asleep during the normal service), etc... all for no extra charge?!?!? It is simply amazing what JAL (and every Japanese company) sets as a standard for customer service."

Plussat: "The aircraft was clean and boarding went smoothly. The flight was late but the staff seemed courteous, polite, and apologetic for the delay."
Miinukset: "I thought I had ordered a vegetarian meal when I booked the flight roughly 1.5 months prior to my trip. However, when the meal was being served, there was only a chicken or pork option and my vegetarian meal had either not been properly booked or had been forgotten. When I informed the staff, I was asked to show proof that I ordered a veggie meal. I could not pull up my email confirmation as we were flying and there was no internet access. I had to lug my bag out of the overhead and search for a print out confirmation. I had not come prepared with the "evidence" the stewardess wanted. While the staff tried to be polite, I also found them to be quite rude, demanding that I produce evidence. Could they not have simply given me an extra salad without all the fuss? I felt I was being treated as a criminal for requesting a veggie meal that had, unfortunately, not been recorded in their system."

Plussat: "I didn't die"
Miinukset: "Plane was a bit old, headphone jack barely worked and the screen was scratched to hell"

Plussat: "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."

Plussat: "great service"
Miinukset: "difficulty in figuring out how to use the controls on the entertainment remote"

Plussat: "Amazing service"

Plussat: "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
Miinukset: "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."

Plussat: "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."

"The check in process was disorganized. The staff were rude. Once you get on the flight, there is no entertainment on board."

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "Crew was brilliant"

Miinukset: "All was good"

Plussat: "Cabin crew were great."
Miinukset: "Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer"

Miinukset: "Excelente fly"

Plussat: "New-ish aircraft"
Miinukset: "Prompt departure; better food/snacks."

Miinukset: "Passenger in next seat was so big that his fst hung over the armrest and he took up 3 to 4 inches of my space. Lufthansa should not let passengers this big fly in economy class. I appreciate my space in economy will be limited but I should be able to use all of my allotted space."

Plussat: "Delayed bad"
Miinukset: "Keep time scheduled"

Plussat: "The flight on time. Good crew. Good service."

Plussat: "Crew was courteous and professional. Food was okay. Movie selection really good."
Miinukset: "Wider seats and more leg room."

Plussat: "Crews was excellent, always refilling water which I can appreciate so much. Keep it up! Loved the United pilot at John Wayne who came out just to say hi, let us know we were in good hands."
Miinukset: "Had to wait in tarmac forever from Frankfurt to Florence"

Plussat: "One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Lufthansa is just the best. The flight crew was so pleasant the entire trip and they work very hard to make sure the passengers are comfortable. The food was even good! Lots of perks included--free wine, beer, etc. along with headsets for the movies."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "Delayed."

Plussat: "Good seats and wonderful flight crew."

Plussat: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Miinukset: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Decent food."
Miinukset: "No onboard entertainment."

Miinukset: "After arranging seat and checking it over and over for months to be sure it was a right window, for medical reasons, they took it away from me and gave me one which bumped the nerve damage in my arm. They said it was their agent's error but did nothing about it."

Miinukset: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."

Plussat: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Miinukset: "There was a snarky attendant, but not all of them were that way."

Miinukset: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."

Plussat: "On time flight, good service."
Miinukset: "Booked with SAS, had to check in with Lufthansa, had a cbange,which required SAS again!"

Plussat: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Miinukset: "Nothing"

Plussat: "Great crew and service."
Miinukset: "The online check-in didn’t let me select Green Card only Visa. I couldn’t check in and when I called Lufthansa I was on wait for over 30 minutes. When I finally got to speak to someone, this person couldn’t help me. I got terrible seats because of this, luckily they could switch me to a better seat right before the flight. Think Online check-in should be arranged better."

Plussat: "Everything was smooth"

Plussat: "Went smoothly and without delays"

Plussat: "Service was exceptional and prompt"

Miinukset: "Pathetic food, and really rude crew by the standards of an international flight."

Plussat: "The people behind me had made a tent to shade themselves. Main offenders of the heavenly light were those random people who would open their window. So I guess there is not much I want Lufthansa to do about that."
Miinukset: "Their needs to be a window somewhere for us center-of-the-plane people to take pictures"

Miinukset: "There was a delay on the takeoff and arrival was taken to another gate and had to take a bus. Not crew or company's fault- but makes traveling a bit slow. Several people had connecting flights..!"

Plussat: "Selection of meals (veg / non veg), nice and polite crew, selection of entertainment options, availability of drinks and snacks on the plane in between meal service. Seats are decent in size and comfortable in the economy class, the aircraft feels like new, clean and fresh."
Miinukset: "The movie selection button on the screen is a bit hard to use and slow scrolling thru the titles. Nonetheless, enjoyed watching movies. Good variety of movie genres."

Plussat: "By far the best flying experience in a long time..."

Plussat: "Announcements made about delay"
Miinukset: "N/a"

Plussat: "Good food and movies"
Miinukset: "seat had problems mechanically"

Plussat: "I specifically booked this flight for the 8 hr layover so I could go downtown Munchen. the Plane was 4 hrs late leaving Edinburgh!! what is there to like? nothing."
Miinukset: "regardless of the late takeoff from Edinburgh, your boarding procedures are like a 3rd world airport. the food was 1/3 of a sandwich. that's food? no entertainment on board of course. why do I pay $500 for such flights? I'll go Ryanair from now on!"

Plussat: "Food was fresh and hot."
Miinukset: "Not enough leg room for a twelve hour flight."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "Quick flight Crew efficient"
Miinukset: "Slight delay Food was an energy bar type candy No entertainment Seats slightly uncomfortable"

Plussat: "Courtesy and friendliness of staff."
Miinukset: "The cheapo headphones"

Plussat: "Standard short flight."
Miinukset: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."

Plussat: "Good services fro pilot and crew members"
Miinukset: "Baggage allowed in Nigeria with attendant are hostile to passengers Samuel Fadiya"

Plussat: "Boarding was quick, staff was kind and helpful."
Miinukset: "N/A"

Plussat: "Thank you for the great experience!"

Plussat: "Lunch was really good..yet,bread needs to be warm it adds desired comfort during the long flight."
Miinukset: "Breakfast need to include something else ,not just eggs. There should be an alternative for those who are allergic to eggs ,like me. Couple of hot wheat pancakes with Apple sause would do."

"More water delivery and less time between meals. Good food and staff"

Plussat: "Consistent SAS quality"
Miinukset: "Drinks expensive"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Miinukset: "Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge"

Plussat: "See previous note about lost bag."
Miinukset: "See previous note about lost bag."

Miinukset: "SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal."

Plussat: "The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process."

Miinukset: "The food especially the second meal or snack."

Plussat: "Good airline"

Miinukset: "Long delay due to weather"

Plussat: "Two hour flight and they served a delicious meal that was included? Unheard of! Amazing!"

Plussat: "great service flight was on time luggage was on time"

Plussat: "food wqs decent entertainment options were also good."
Miinukset: "nothing to complain about except leg space"

Plussat: "The total experience from check-in to disembark was extraordinary. The crew were beyond eager to please and extremely responsive. The food was hot and very tasted. The beverage selection was finominal. The cleanliness of the plane and restrooms, although the handle for one of the restrooms fell off the door."

Plussat: "No problems. I was satisfied"

Plussat: "Newer plane with comfortable seat for coach. I liked the two-four-two seating arrangement. The direct flight to my destination was a plus."
Miinukset: "Nothing was negative."

Plussat: "Crew Flight delayed. Said 30. Actual 1 hour"
Miinukset: "Kayak sold me a one way usd 500 ticket and did not give me the option to add the luggage. Had to pay 60 eur in the airport. Is probably better to buy in the airline directly"

Plussat: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"

Plussat: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Miinukset: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."

Miinukset: "No food or even water"

Plussat: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Miinukset: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."

Plussat: "Friendly staff"
Miinukset: "n.a."

Plussat: "premium economy"
Miinukset: "nothing, it was great!"

Miinukset: "ended up having to put both of our large carry-on items under the seat in front of us while the flight attendants stuffed people's coats and jackets into the overhead"

Plussat: "Good boarding, crew nice and professional, lots of entertainment choices, plenty of bathrooms. Overall a very good flight."
Miinukset: "No opportunity to rest on flight back home and wine a bit expensive for a European flight."

Plussat: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."

Plussat: "Plane was quite empty"
Miinukset: "Plane wasn't in the best shape"

Plussat: "Food, staff and video access was excellent."
Miinukset: "The seating was very uncomfortable and cramped!!"

Plussat: "The crew and aircraft were nice."
Miinukset: "Checking into the flight in Athens was a complete cluster. The cue line was rerouted multiple times for passengers checking into the flight. This caused confusion, delays and frustration. Initially, only one gate agent was checking in the flight. Unreal."

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Miinukset: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."

Miinukset: "Water and beer paying"

Plussat: "Nothing"
Miinukset: "Delay after delay. Screaming kid the whole flight. Could not sleep."

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "Clean, comfortable plane."
Miinukset: "No free alcohol. Limited food options."

Plussat: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS"
Miinukset: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS The one hour wait in line directly to get in at the gate is a bit odd, to board the plane. For me the seats are about 2 inches short and legroom and I just don't have space for my legs"

Miinukset: "Well I looked online and the type of ticket I purchased said that I would have a free checked bag and I did not and I was charged 66€"

Plussat: "personnel is very courteous."
Miinukset: "cofee is terrible."

Plussat: "Introduce meals even to economy class"

Plussat: "Good entertainment options on board. Helpful crew and good snacks."
Miinukset: "I didn't find an option to request special meal online. The only way was to call customer care which wasn't available at all times."

Plussat: "Flight itself was OK"
Miinukset: "It was very difficult to understand from the reservation or the website if I need to pay extra for a checked baggage. My emails weren't answered, and when I finally realized that I did have to pay - it was 85$ for one suitcase!!!!! SAS - are you out of your mind?! The suitcase cost more than the flying ticket! Sorry, but no SAS for me anymore. BAD BAD service and exploiting of customer's naivety. I'm furious."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "The biz class seat and bed"
Miinukset: "The olives in the salad."

Miinukset: "2 hr delay on a 2 hr flight"

Plussat: "New and nice plane. Good amenities for coach. Good service for the most part. Food was tasty."
Miinukset: "Breakfast was kind of rushed. Would have liked to have been offered water, tea, and coffee more."

Plussat: "The flight was on time; boarding was straightforward."

Plussat: "nothing"
Miinukset: "only allow one 6 oz water, asked us to buy after it. it is ridiculous. senior attendant had bad attitude. the chairs are uncomfortable in this old aircraft."

Miinukset: "Late take- off and landing. Indifferent flight attendants. Two of my children were bullied into giving up their bulkhead seats to a couple with a child. We had to pay extra for those seats and we were given no compensation."

Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."

Plussat: "Great and friendly crew"
Miinukset: "In-flight system had some problems and seats seemed a bit uncomfortable"

Plussat: "Polite and friendly service"
Miinukset: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."

Plussat: "Crew was attentive. Timings were spot on."
Miinukset: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."

Miinukset: "Tell me i would misst the next flight and that my beg will not go to the final airport."

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Late departure, dirty, staff not friendly."

Plussat: "Excellent service"

Miinukset: "Plane is old and entertainment facilities are no longer appropriate"

Miinukset: "See above."

Plussat: "Crew was nice."
Miinukset: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."

Plussat: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."

Miinukset: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"

Plussat: "Flight was delayed 4 hours with no explanation"
Miinukset: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"

Plussat: "Crew was very nice. Food was good and tasty."
Miinukset: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."

Miinukset: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"

Plussat: "Good selection of movies"

Miinukset: "Not much legroom."

Plussat: "Food was good, crew was very professional and courteous. Flight was smooth."
Miinukset: "Coach was cramped and the video system didn’t work very well"

Plussat: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Miinukset: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."

Miinukset: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."

Plussat: "Modern aircraft with power, big screens etc"
Miinukset: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Plussat: "Great service and food."
Miinukset: "Tv screen is resolution is to low. Hard to see details."

Miinukset: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"

Plussat: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Miinukset: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."

Plussat: "Food was good. Crew nice and professional."
Miinukset: "Landing was not so smooth."

Plussat: "Enjoyed my food, especially tasty for airplan fare!"
Miinukset: "Not enough leg room"

Miinukset: "Plane left more than 40 minutes late with no explanation or apology."

Plussat: "Comfortable, hospitality and wonderful service"

Plussat: "The crew were nice."
Miinukset: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."

Miinukset: "I don’t know why they keep making boarding with stairs and bus."

Miinukset: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Plussat: "The noise-canceling headset is good."
Miinukset: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."

Plussat: "Nothing."
Miinukset: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Miinukset: "The flight was late, real late."

Plussat: "Comfort, food and service are better than average."
Miinukset: "When stewardess opened overhead locker, something fell on my head."

Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

Plussat: "Todo muy bien Volvería a viajar con ellos."

Plussat: "Boarding & crew (inc ground staff & check-in) all good."
Miinukset: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."

Plussat: "Good service at gate and on board"

Miinukset: "The air France flight was overbooked and we had been in standby until the last minute"

Plussat: "Good service all around, personnel pleasant"
Miinukset: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"

Plussat: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Miinukset: "TV was too slow."

Plussat: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Miinukset: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."

Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."

Miinukset: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."

Plussat: "Efficient check-in."
Miinukset: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."

Miinukset: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."

Miinukset: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."

Plussat: "Friendly crew; comfort; punctuation. Fast boarding"
Miinukset: "Simple food - very small amounts. No entertainment."