I was in first class and the flight attendant would not come by to clean up. She was stern and cold. When I asked the other flight attendant what time it is, she said, “Can’t you look on your phone?” The flight attendants were terrible and the service was less than satisfactory for first class. Moreover, the flight attendant told me we are landing time was 45-minutes later than the actual landing time. Greatly disappointed. I was hoping for attentive and pleasant flight attendants.
Flight delayed 2 1/2 hours, causing my wife and I to miss our scheduled shuttle to Santa Barbara. No explanation given.
Crew was very accommodating and helpful. Seat was comfortable and plane was very modern. Only issue was I had to check my carry on because of no room on the overhead compartments. But that’s par for the course with most airlines lately.
The flight was on time, boarding was organized, I have not ordered food, so have no idea if it was good. There was no tv on my flight so no entertainment. Staff was friendly.
Seats could be more comfortable
It was our first Alaska flight also I posted a photo onto Instagram and tagged Alaska Airlines. The next day they responded that we should've asked for wings for my child. I was disappointed the it wasn't offered on the flight. I was also disappointed at how thin the seat cushions were (similar caliber to Allegient's outdoor lounge chair-like seats) and that there were no screens for entertainment. $8 for the flight's Wi-Fi was something we were not used to either. Other airlines offer screens and entertainment. As I usually fly with a big carrier like United, Delta or American, I would hesitate to fly Alaska again.
The flight attendants were very nice and helpful. I would have liked to have been able to get a meal during the flight.
I did not know that the row of seats in front of the emergency exit do not recline… w the seats in front of me reclining.. was even more limited space… felt slightly claustrophobic. Staff was very nice.
Pleasantly surprised, first trip with Alaska. I am a business traveler does frequent travel. Crew is amazing moreover very very organized optimizing the boarding process, very helpful and efficient putting away carryons as well. Not like the major airline staff doesn’t even care.
Flight delayed by 2 hrs. Indigestible exude for the delay
Free wifi for text messaging with WhatsApp don’t work!
Need to have a lounge for First class passengers at Newark
Wish the flight attendants didn’t talk so much and so loud on the speaker. Captains gave updates which was nice!
Plussat: "Ok crew, not the best planes and service but good enough to get from A to B. Was I happy with the flight? No, will I use them again? If the price is right for sure."
Miinukset: "Friendlier crew and better service"
Plussat: "Easy flight, no hassle, pleasant staff"
Plussat: "It was a quiet early morning flight that went smoothly."
Miinukset: "There could have been more leg room provided for the aisle seat passenger."
Plussat: "Crew was thorough"
Miinukset: "Food choices"
Plussat: "Seat didn’t stay in reclined position and didn’t recline all the way. No foot rest. Ridiculous for first class. Delayed flight. Almost no food. Bizarre entertainment system. They couldn’t find my frequent flier number to add it to my trip."
Miinukset: "See above"
Miinukset: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Plussat: "Seat was good. Crew Service also was good"
Plussat: "Great crew, 2 drink services"
Plussat: "Friendly crew."
Miinukset: "Bathroom could always improve."
Miinukset: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Plussat: "Lots of dessert! Really nice crew, they helped me figure out why my feet were swelling."
Miinukset: "Sleep aids and a bed in economy class! Otherwise it was lovely"
Miinukset: "Smallest, tightest, poorly designed seating ever! Extremely uncomfortable seating. Alaska airlines charges extra for virtually everything. Flight was delayed multiple times (non weather). The ticket wasn't cheap but was lower-priced then competitors at that particular moment on short notice."
Miinukset: "Great flight back"
Miinukset: "LAX airport plane docking took 30 minutes and not enough information to get to International Terminal."
Miinukset: "Really bumpy flight. And flight was late."
Plussat: "Nothing I can think of at the moment."
Miinukset: "I didn't like anyt of it."
Plussat: "Space respectful service. United should take lessons. American and Alaska airline far superior to the crowding herding hostile staff of United."
Plussat: "Accurate assessment of flight time."
Miinukset: "Small space and I am only 120 lbs."
Plussat: "Crew. Punctuality. Drink Service Frequency."
Miinukset: "Didn’t discover until mid air that app needed to watch in flight entertainment via phone/laptop had to be downloaded before take off. Also would have appreciated staff asking the family of 10 (7 small children, 3 adults) to be more courteous of surrounding patrons"
Plussat: "Great service and flight crew!"
Miinukset: "The turbulence was the only thing that sucked!"
Plussat: "Excellent and courteous cabin crew. United Flight attendants are a surly bunch of weaponized employees that seem to so hate their jobs and/or their airline... but you all know that. Life is too short."
Plussat: "Movies were free"
Miinukset: "We were delayed for over three hours, then food was delayed after we not eating for hours and hours. The seats are the smallest seats I’ve ever sat in on a plane. Can barely fit a small carry on sized bag under the seat in front of me. Ran out of food less than half way through the flight. Offered zero compensation."
Plussat: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Plussat: "First time chose this airline, Fast boarding, Smooth flight, very freindly personal, excellent entertainment options, comfortable seats"
Plussat: "That we took off on time and landed early"
Miinukset: "Seating was cramped"
Miinukset: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Miinukset: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Plussat: "The festive yet relaxing lighting during boatding, the great in flight movies, the friendly helpful staff, our generous legroom, the comfier than usual seats, the food ordering system."
Miinukset: "The food quality could be improved with some more organic options."
Miinukset: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Plussat: "Best flight ever. Order from seat. Free movies. Nicest flight attendants. Arrived early. I wish every flight were like this!"
Plussat: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Miinukset: "No food or snack are provided unless you purchase it!"
Plussat: "Seats were comfortable and free entertainment was available. Quick and easy boarding with my 2yo and rest of family. Food for purchase was also good Flight attendants were very helpful and accommodating"
Miinukset: "No headphones, not even for purchase... and we were not told about this until we left the gate.AND no CC for any movie Air smelled like jet fuel for a good 10 min when we were at departure and arrival gate one bathroom was covered in feces (literally) so the other 2 were always in use. There was also no announcement made stating there would be no more drink or good service after a certain point"
Plussat: "...but I upgraded to premium and it’s got more offerings than other airlines, like alcoholic drinks, but..."
Miinukset: "1. Flight delays. My fam flew a week ago with a 2 hour delay so this may be par for the course. 2. WiFi was out. If you’re gonna try to differentiate yourself then make sure that differentiating factor works flawlessly. 3. Seat wouldn’t recline. In Premium seating, which people choose for better comfort, make sure they can get it."
Plussat: "Ordering everything thru the computer screen."
Plussat: "Crew was amazing, so friendly and down to earth. Great customer service. Make flight attendant, Stan, I think, was great!"
Miinukset: "One bathroom was out of order for the flight. Food and drink ordering didn’t work."
Plussat: "Very comfy seating. Polite flight crew."
Miinukset: "A cookie before landing I feel is a bit underwhelming. I preferred the warm bagel with cream cheese. Especially if you have to run off straight to work after landing. So maybe it sounds like a nit pick. But it would be nice to maybe have a choice of a cookie or bagel? Just a thought."
Plussat: "Great crew. Z and Antonio were great!"
Miinukset: "The breakfast meal."
Plussat: "Very helpful, very considerate."
Miinukset: "Better ventilation, less announcements."
Plussat: "The seats were great and the crew was also good."
Miinukset: "The sound system at the seat I was assigned was not operational."
Plussat: "Entertaiment was good, seat was ok"
Miinukset: "Internet could be faster."
Plussat: "JetBlue crew was awesome"
Miinukset: "this time around the whole experience was great"
Plussat: "Jet blue has better leg space than many other domestic flights I have taken. It was very comfortable"
Plussat: "Great legroom. Got in a bit early which was fantastic. Appreciated a mid-flight update from the pilot."
Miinukset: "Earphone jack did not work so I couldn’t listen to any movies or shows — shouldn’t sell a seat on a 5 hour flight if entertainment isn’t working. Plane also felt like it could have been cleaner."
Plussat: "Loved the variety of food offered, amount of legroom"
Miinukset: "Was awake, just completely skipped over by attendant for drinks"
Miinukset: "More complimentary food options given it’s a 6 and a half hour flight."
Miinukset: "Seats... had a middle seat and crew would not move me to emergency exit row even when there was room there!"
Plussat: "The crew was helpful"
Miinukset: "Communication about the delay Snacks has no variety. All too salty."
Plussat: "Nothing! The flight was delayed until 10:34pm and still we did not board the plane at that time. Then when we finally board the plane a crew member Dan told me my luggage was to big which it was not, and when we landed in Puerto Rico I had to wait so long to get my luggage from the carousel."
Plussat: "My flight was on time and arrived early."
Plussat: "They were very communicative and snacks were free"
Miinukset: "faster route, but not pilot's fault"
Plussat: "Great service and amenities!!!"
Plussat: "Aircraft nice, clean and modern"
Miinukset: "Entertainment had technical issues."
Plussat: "Sleeping in"
Miinukset: "Sleeping in longer"
Plussat: "The colors"
Miinukset: "THERE ARE ONLY 1-2 STAFF MEMEBRS AT TERMINAL 5 JFK (busiest ailier in the world) for 309+ passengers an hour that’s not enough. I booked with you guys and paid extra money for worthless travels, but no. Never again with JetBlue"
Miinukset: "Flight attendant had an attitude"
Plussat: "JetBlue staff did keep us updated on the delay."
Miinukset: "I was second person in group C for boarding and they get checked my bag when there were plenty of people behind me in the last 2 groups."
Plussat: "Studios were nice."
Miinukset: "Was expecting to buy a meal and only could purchase the snacks. Movie screen is very out dated."
Plussat: "The flight took off on time and maybe even early and was early arriving even though it had to divert a little to avoid the hurricane. Everything seemed to run more efficiently because more extraordinary measures were being taken to keep flights running and on time. I was impressed."
Plussat: "Charging port, tv with lots of options like music, tv, and movies. free snacks and beverages."
Miinukset: "delays and gate was switched last minute and I wasn't notified so was very close to missing my flight"
Plussat: "The pilot was on it, time for some new planes."
Miinukset: "The plane left the gate 35 min late, went to take off the pilot saw a water leak returned to the gate. Finally fixed than went to leave the gate the 2nd time and there was another malfunction. 2 hours later finally took off. When we landed at lax we had to travel across the runway for quite awhile to our gate where we had to wait another 45 min for the other plane to leave before we could park."
Plussat: "Every service is great"
Miinukset: "There is nothing not to like"
Plussat: "Thank you for the leg room! While all the other airlines are packing people on the plane like sardines, thank you for treating your customers, especially the economy customers like human beings. I can’t emphasize enough how much that will affect my travel choice and I am not even a person of big built."
Miinukset: "The head rest did not have the bending capability so the head can’t rest comfortably to either side while sleeping."
Miinukset: "TV didn’t work on our row but without asking they offered $15 credit per seat"
Plussat: "we ended up getting upgraded to seats with more leg room. the crew was very nice and accommodating!"
Plussat: "DirectTV and snacks."
Plussat: "everything was good except that I didn’t like to pay for blanket"
Miinukset: "to pay for blanket"
Plussat: "Very smooth pleasant flight"
Plussat: "Free WiFi was great, but wish I could sign in with my Amazon account instead of setting up TrueBlue."
Miinukset: "The food cart rushed by without asking if we wanted anything. Also not clear until after food purchase that free snacks would be available throughout the flight."
Plussat: "New plane with self service snacks and drinks."
Plussat: "Courteous staff"
Miinukset: "Long delay in cold terminal"
Miinukset: "I arrived 2 hours early. Security lines were long. I had to run to the gate as they announced that the plane doors were closing 20 minutes before takeoff."
Plussat: "my wife was unable to use her ticket, so i had a seat between me and and the next passenger. very comfortable. Plus your plane had more leg room and complimentary television."
Plussat: "What did I like? Well, I liked arriving at my destination, though getting there on Jet Blue was unpleasant."
Miinukset: "Stressful due to delays, disorganization, lack of communication, developing-world style of service."
Plussat: "Crew couldn't be nicer. A pleasant experience. Thank you."
Plussat: "Love the free wifi. Plenty of room even in a regular middle seat. Nice to have a lavatory in the front of the plane for all to use."
Plussat: "So much delays. 3 hour delay should entitle us with satisfactional offers."
Miinukset: "I was exhausted due to 3 hour delay."
Miinukset: "None of the TVs worked on the flight. The boarding crew in the terminal was rude and very short with everyone. i had to go up multiple times to ask about my seating assignment and was ignored and then waved away multiple times. And then as boarding began I was given a seat saying they "thought i was on standby" but i never was. i was given a seat in the last row with two other people who had infants on their laps so it was a very tight fit."
Plussat: "Nice flight, exited the plane quickly"
Miinukset: "I didn't like that because I was in Class D, I boarded the plane after many people and there was zero space for my carry on- which contains medical equipment, and I was forced to put it below. The overhead compartments are teeny tiny, and when other people shove all their bags in there, there's no room for other people's single carry ons."
Plussat: "Food and drink provided on flight. That's amazing!"
Miinukset: "Nothing :)"
Plussat: "Free wifi and direct TV."
Miinukset: "Temperature on plane was too cold. I as well as others were freezing."
Plussat: "Jet Blue is always a great experience due in great part to your staff! I was running late. They accommodated. The flight was late but the checkin crew was stellar and kept us informed and in a great mood. Then the flight crew took it from there and they were, as always, true professionals. Thank you!"
Plussat: "They got us on quickly, and the flight arrived quicker than expected."
Miinukset: "The line for security was poorly managed, tried talking to multiple employees and they all ignored me, and on the plane there was no wifi, and I tried to flag down a flight attendant for water but they never came to the back of the plane."
Plussat: "From boarding to arrival the experience was very good."
Plussat: "Boarding was easy. I like the Dunkin Donuts coffee"
Miinukset: "My overhead light and tv we're both not working. The stewardess was rude when I brought it up. Told me to move to the next empty seat dismissively. I bought a window seat on purpose and did not want to move. My concerns were left unaddressed"
Plussat: "The staff, the service and the overall flight experience!!! Best flight ever1"
Miinukset: "Nothing! Everything was great!"
Plussat: "The plane needed more leg room."
Miinukset: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Plussat: "The flight was on time!"
Plussat: "Crew was extremely friendly"
Miinukset: "Cleaner window"
Miinukset: "Missed flight due to unnecessary delays"
Plussat: "Flight left on time and landed on time"
Miinukset: "Issues with connecting flights so had to sit in different place, seat was broken"
Plussat: "Crew was friendly"
Miinukset: "Ticket printed out incorrect gate information"
Plussat: "Each employee on the plane was nice."
Plussat: "Lots of movies to choose from."
Miinukset: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Plussat: "I am usually happy with Delta."
Miinukset: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Plussat: "Snacks and drinks and movies on point."
Miinukset: "No cheese its."
Plussat: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Plussat: "Delta never ceases to amaze me. The flight was perfect!"
Miinukset: "There’s nothing I can think of."
Miinukset: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Plussat: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Plussat: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Miinukset: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Miinukset: "Small airplane, noissy"
Miinukset: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Plussat: "Delta is professional and safe. The best fares ever."
Miinukset: "Lack of food/snack choices. Seem like a shortage on ice."
Plussat: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Plussat: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Miinukset: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Plussat: "Flight ifself was okay once on the plane"
Miinukset: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Miinukset: "Lost baggage. No one told us anything till after an hour"
Plussat: "Air crew was excellent"
Plussat: "Amenities, service, and punctuation of flight"
Plussat: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Miinukset: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Plussat: "I liked that we got to my return destination early"
Miinukset: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Plussat: "Love the hospitality and the staffs kindness"
Plussat: "Customer service was great"
Plussat: "Delta’s crew were professional"
Miinukset: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Miinukset: "Seatsnare ridiculously tight for a 6ft man."
Plussat: "The EXIT seat with nothing in front of me."
Miinukset: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Miinukset: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Plussat: "The boarding process was smooth, friendly staff."
Plussat: "Over cramped No Space for carry on slow service"
Miinukset: "Over cramped No Space for carry on slow service"
Plussat: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Plussat: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Miinukset: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Plussat: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Miinukset: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Plussat: "Cabin crew were excellent and so friendly and down to earth."
Miinukset: "The seats are very hard but I find this with all the airlines now"
Miinukset: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Plussat: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Miinukset: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Miinukset: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Plussat: "Entertainment was fine."
Miinukset: "Food variety for lactose intolerant. Crew was bare able."
Miinukset: "No entertainment for the whole 5 hr flight. Very bad"
Miinukset: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Plussat: "see first message"
Miinukset: "see first message"
Miinukset: "A movie player"
Miinukset: "Late and then mechanical issues."
Plussat: "Crew was great seats like always aren’t comfy"
Miinukset: "Better seats"
Plussat: "Crew was great"
Miinukset: "Seat was uncomfortable. Flight was much too crowded"
Miinukset: "complimentary ear plugs for when there are crying children"
Plussat: "Nothing really"
Miinukset: "WiFi on both ways was not working"
Miinukset: "The constant updates on delays was pretty miserable."
Plussat: "Room pretty good!"
Miinukset: "More walking room!!long flight!"
Plussat: "Kind crew, smooth flight"
Plussat: "Arrived early with great service which is most important when flying."
Miinukset: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Plussat: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Miinukset: "Kayak is a nightmare to buy your flight through."
Miinukset: "Left Newark 2 hours late which mean missing connections in Chicago by 20 minutes. From that point on American was inept in getting me to MSP."
Miinukset: "No food served on a 5+ hour flight...you had to pay extra for it and it didn't look like it was worth it. You also had to pay to choose your seat to be with other members of your group....this is all after paying for the flight itself! For the trip to Ireland from LA, for a group of 6, it was another $1000+! Just another way to get a few more bucks because they can! :("
Miinukset: "Seating is bad, one pays for the tickets then he has to pay for the seat seperraitly only the middle seat comes with the tickets."
Plussat: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Miinukset: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Miinukset: "great flight"
Plussat: "We arrived safely The seats were comfortable We were on time"
Miinukset: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Plussat: "Efficient boarding, comfortable and decent amount of leg room, good in-flight entertainment options and regular refreshments."
Miinukset: "We departed later than we were due to (possibly not American Airlines' fault) I wouldn't rate the food particularly highly but for plane food it is what you would expect!"
Plussat: "Flight arrived safely"
Miinukset: "Everything else"
Plussat: "Probably the fact that I flew with my friend and both agreed on how bad this airline is."
Miinukset: "This is my first time with the airline. It’s safe to say I’ll wont be booking with American Airlines again in the future. The crew members were rude, unattentive and just bitter. It started with simply boarding. The lady at the desk was rude about telling me I needed to consolidate my bags. I ended up just checking the carry-on in. We asked one crew member on board if we could throw our trash away and she just seems annoyed. We also asked for ear buds and she never arrived with them simply stating they will offer/hand them out after they come around. She just seemed like she hates her job. Just terrible attitudes. very unpleasant flight."
Miinukset: "The drink was terrible, hot tea"
Plussat: "Vegetarian meal was actually good!"
Miinukset: "They didn’t give me ice cream :("
Plussat: "We missed this flight."
Miinukset: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Plussat: "Thank you and keep up the great work"
Miinukset: "My seat was broken"
Plussat: "Boarding was fast!"
Miinukset: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Miinukset: "More than 3 hours late and missed a press conference with a US Senator"
Plussat: "The flight was good crew members was nice and professional."
Plussat: "We did eventually reach our destination safe and sound"
Miinukset: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Plussat: "Flew a 787, so pretty new aircraft. That meant good seat-back entertainment system. Got to watch 2 complete movies - one before we got off the ground. Keep reading..."
Miinukset: "The flight boarded just fine. Then, about the time we should have been pushing back from the gate, a flight attendant comes on the PA asking for a licensed doctor. Several minutes later, they announce that there's a medical emergency and EMTs are on the way. Said EMT comes down the aisle with a wheelchair. I assume they took that passenger off the back, because they didn't come back by me. We finally leave the gate only to find that the weather we were supposed to get out ahead of had now rolled in, and we're stuck on the taxiway for an hour and a half. Once we finally got airborne, things went well. When we arrived at LAX, we parked in a remote area and had to bus to the terminal. So, while none of this was really anything American could have prevented, it made the flight more of an ordeal."
Plussat: "On plane staff was attentive and very pleasant."
Miinukset: "Delayed flight departure. New norm, being late?"
Plussat: "Good crew Lucky to get better seats!"
Miinukset: "Poor Selection of entertainment not enough screen"
Plussat: "Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate."
Miinukset: "They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment."
Miinukset: "Flight attendants"
Plussat: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Miinukset: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Plussat: "The flight arrived early which was nice. But that's the only good thing about this flight."
Miinukset: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Plussat: "Staff was wonderful."
Miinukset: "They canceled my ticket for no reason"
Plussat: "Entertainment system"
Miinukset: "Food was awful"
Plussat: "The entire plane crew to the ground crew did their best with a situation that was out of their control. The luggage door would not close, so we had an apps 4 hour delay"
Miinukset: "All good."
Plussat: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Miinukset: "I can't think of anything."
Plussat: "Movies, wine"
Miinukset: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Plussat: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Miinukset: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Miinukset: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Plussat: "Crew was friendly, food remarkably good for coach."
Miinukset: "Seats were comfortable bu"
Plussat: "There's nothing good about AA"
Miinukset: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Miinukset: "Not allowed single single baggage,"
Miinukset: "Love it"
Plussat: "Very organized"
Miinukset: "No issues, I found value for the amount I paid for my flight"
Plussat: "The crew was friendly and helpful"
Miinukset: "Being on time."
Miinukset: "Better communication and air conditioning on the plane as we waited for hours to take off"
Miinukset: "Plane wasn’t well maintained. Limited food and entertainment."
Miinukset: "There was very poor communication regarding our ongoing delay that lasted 7 hours. Some of the crew were very rude towards customers."
Plussat: "The crew between Newark and Los Angeles were phenomenal,"
Miinukset: "The seats were quite narrow"
Plussat: "Great video entertainment selection"
Miinukset: "Being in a middle seat"
Plussat: "Nothing, sadly."
Miinukset: "We boarded and then sat on the tarmac for over 2.5hrs because of “Misterious tape on the plane found by ground crew” Then we sat watching plane after plane take off before us because of traffic. There was no phone charger on the seats so with all the delays and me trying to notify everyone at the Wedding in Santa Barbara (my final destination) it made it difficult to reach everyone. I paid extra to fly straight in to Santa Barbara because this after there was a Bridal party Wine tour which I am missing. The next flight is at 4pm and I have all the Wedding dresses cholis/Sarees. I asked even for a Rental car at Customer service so I could get there by 4 at least instead of 5-6pm ad they said “Oh we don’t do that” I understand mechanical problems or weather delays but don’t say you found Tape randomly on the plane that you need to check out and then sit in line on the tarmac for another hour+ It’s extreemly upsetting and disappointing. If my Luggage for whatever reason does not arrive on my now later flight to Santa Barbara I will be beyond disappointed AND will have disappointed the Bride and 4 other of my Best Friends."
Plussat: "Economy plus seating was nice"
Miinukset: "One hour delay due to electrical problem"
Plussat: "Boarding was easy (Zone 3) and there were no issues with overhead bin storage."
Miinukset: "Could not use the seatback entertainment because the audio jack was jammed so that the earphones could not receive an audio signal."
Plussat: "Everything was quick, organized, and on time. The flight attendant was the best, made sure I had snacks and drinks."
Miinukset: "Curb side crew"
Plussat: "Boarding seemed efficient"
Miinukset: "In flight entertainment didn't work"
Miinukset: "United has started charging for taking on a regular size carryon which I do not appreciate. Additionally, I cannot check in online, only at the gate. I will look to patronize other carriers."
Plussat: "One of the staff guys was nice"
Miinukset: "Everything. United is so bad."
Plussat: "One of the few airline providers hat still offer a free beverage and snack during the flight and the economy seats offered ample leg room and had padding with adjustable head rest."
Miinukset: "There were free movies, tv shows etc but you had to download the app prior to take off which we were not aware of until sitting on the plane. It would have been helpful to know that in advance."
Miinukset: "Crew was late and we boarded an hour later than was scheduled which delayed our flight."
Plussat: "I enjoyed the flight attendant being so understanding about having to check bags and even gave us free drinks!"
Miinukset: "Didn't like the seats being so close I could feel a baby kicking the back of my seat."
Plussat: "BEST AS ONE COULD EXPECT FLYING COACH."
Plussat: "On time"
Miinukset: "Family not considered in seat assignments."
Plussat: "I liked the leather seats and movie selection. Plus movies are free. I also like the power outlets in front on the screen instead of under seats like other planes."
Miinukset: "Minimal food options for lunch meal for this particular flight."
Plussat: "On time; crew was fine."
Miinukset: "The plane was HOT! It's not pleasant to be packed in like sardines in uncomfortable seats and HOT!"
Plussat: "Pilots got us home"
Miinukset: "TV monitor did not work"
Plussat: "The in flight attendants"
Miinukset: "The lady in the front desk treated me different then other passengers, i am the only one who was asked to put her carry on in the box to check the fit, and even didn't give me the chance to fit it there, she said its not feet i need to check it in, and i was forced to check my carry on in! The othere passenger have carry on just like mine and some are even bigger then mine!!! They wasn't asked to fit there carry on to the box she just let them in the flight with their bags thats a shame to united airlines who use to be until today my favorite and most recommended flight company. As a result of having my carry on checked in, for now my ride need to be delyed that's going to cost me! Who is going to pay for it thats what im asking, besides the lady was acting rude but i dont know her name unfortunately, in my carry on i have important documents if they are going to be damaged because that lady desid to check my bag in the box and determined un truly that it wont fit (only mine) that won't be good. My number 973-910-7056 Email Nirit.email@example.com"
Plussat: "We boarded quickly landed very early flight was smooth crew was efficient"
Miinukset: "Seats were hard padding pretty worn on board entertainment in seat back was spotty then froze for over an hour and was really CLUNKY as far as scrolling and choosing movies sometimes needed 3 or more button pushes and when PA came on volume thru headset loud to being uncomfortable"
Miinukset: "I didn't like that my luggage was open on the conveyor belt and my belt was missing I will prefer to never use that airline again"
Plussat: "One of the worst and most chaotic security / boarding experiences I've ever been through. Plus they refuse to gate check fragile musical instruments."
Plussat: "This united flight was overbooked and crowded due to end of holiday season. But it was managed well. Got a great in flight entertainment and comfortable seats. Crew was very friendly and helpful. It was almost like flying international minus the lunch. Baggage was also handled well."
Miinukset: "Temperature inside was a bit weird. It felt hot some times and later it felt cold and then hot again."
Plussat: "The price of the flight."
Miinukset: "That all my flights were delayed."
Miinukset: "Missed second flight due to mechanical problems on first flight. I wish the united app would at least offer alternatives when the flight problem is entirely theirs. But no, they expect you to wait in a huge line. I gave up and took the bus which had wonderful service!"
Plussat: "On time and got all our luggage"
Miinukset: "Took a while to offload luggage"
Plussat: "Great entertainment options. Thank you"
Plussat: "Had a great night sleep despite it being delayed 3 hours."
Miinukset: "Flight got into LA and 2:00am but overall the service was good"
Plussat: "terrific cabin crew"
Miinukset: "antiquated and limited music selection"
Plussat: "The on flight movies saved my phone's battery and I was able to use it to get to my friend's place after my flight."
Miinukset: "We did have to wait a while to board, BUT the plane was phenomenally spotless and organized. So even though we had to wait 20 minutes to board, I loved that it was to have the plane's cabin spotless clean for us."
Plussat: "Made us comfortable with pillow and blanket. TV screens to watch"
Miinukset: "The plane was too late"
Plussat: "The whole crew was incredible and sweet to me even though j lost my phone on the plane! They helped me look, they stayed after, they lent me flashlights, they went above and beyond. I will never fly another airline again!"
Miinukset: "In two weeks I've flown from EWR to San Fran and Lax and both return flights got cancelled. Also i paid for a direct and got moved to a one stop. Not cool"
Plussat: "Friendly staff"
Plussat: "Free movies on flight"
Miinukset: "Was forced to check a carry on sized bag and pay $25. This bag fits in an overhead bin, and I have never been forced to check this bag on any other airline before. United told me that gate checking wasn't an option, because they don't do that anymore, and forced me to pay the bag check fee. Furthermore, the staff at EWR were the rudest customer service representatives I have ever encountered at an airport."
Plussat: "Free tv staff very nice was very timely service in all aspects"
Miinukset: "My tv didn't work and tray table was broke and smelled like feet"
Miinukset: "United Airlines Flight 1493 Newark to LAX delayed by more than an hour so we missed the LAX connecting flight to Palm Springs. Because it was the last flight that night, spent 2 frustrating hours getting checked baggage so we could rent a car (another hour because of a very long line and one agent at Budget Rentals) which got us into Palm Springs at 1 AM. Gate agent at Newark said "good luck" - customer service agent at LAX was hopelessly uninformed. Exhausting, stressful, $$ experience!"
Plussat: "Friendly and attentive staff."
Plussat: "The whole experience was amazing such welcoming flight attendance's for someone that was afraid to fly they made the experience wonderful!!! Thank you so much!!"
Plussat: "I liked the new movies. Lots of movie selections. Friendly flight crew."
Miinukset: "Flight was a little bumpy at times, and flight was also delayed 1 hr."
Plussat: "The seats were mostly comfortable (although extremely cramped), pillows and blankets were provided. I liked the one free thing offered; ability to follow the planes progress on my iPhone."
Miinukset: "All of the screens on the side of the cabin I sat in did not work so even if we chose to pay the ridiculous fees for content it wasn't an option. Charging $16 for internet is gouging to the extreme. Truthfully, I would choose to pay a little more for my ticket if I knew that United did not cram people in like sardines, provided good quality free internet, provided free video content (on consoles that worked), and provided a small snack (better than a little wafer)."