Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Super uncomfortable. Due to the room on board. The entertainment system is from WWII. Crew was great but the 9 hour flight from Frankfurt to DC was very uncomfortable. You could see people walking around and try to stretch.
My flight was canceled and rebooked which I understood. The second booking was also canceled with no notification. The customer service rep would not allow me to fly into another airport due to a hurricane in my destination city and he hung up the phone on me.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
One of the worst meals in the industry. Warsteiner is barely an acceptable beer option. Long delay on the tarmac. The cabin crew was very helpful and kind
The check in process was disorganized. The staff were rude. Once you get on the flight, there is no entertainment on board.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Crew was fantastic!"
Plussat: "Small plane, decent space, short flight."
Miinukset: "Food was a little underwhelming for First Class."
Miinukset: "First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation"
Plussat: "Nothing much to say. The crew was polite, kind and professional."
Plussat: "The incoming pilot to Nice parked at the wrong gate and apparently, once parked, it could not be moved. So the airport had to scramble buses which made the flight depart more than an hour late. We had a 50-minute layover and Lufthansa did not hold the plane. So we got home a day late."
Miinukset: "They could have left Nice on time, or held the plane for us in Munich."
Plussat: "Everything is fine."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."
Miinukset: "Service was poor, lack of vegetarian food"
Plussat: "Lounge was very clean"
Miinukset: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."
Plussat: "Overall, a good flight, slightly earlier than schedule, well informed by the pilot"
Miinukset: "The food was not up to par for Lufthansa (plane food). The choice was barbecue chicken or vegetarian pizza. I asked for vegetarian pizza. Not sure what I had, as it did not taste like BBQ chicken, and it did not look like the food my neighbor had (which looked like 2 mini pizzas). I chose not to complain about my food. It appeared passengers were keeping the cabin crew very busy. By taste, I could not tell what it was and I could only eat half. Not usual for Lufthansa food."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "The gates kept changing and people were standing in line without being told how long the wait would be, or what was going on. A little challenging when you have overseas connecting flights ."
Plussat: "Staff tried hard to serve food"
Miinukset: "Very stinky person sitting in front of me and because there is no air jets to regulate had to breath 9 hours of stinky armpits Stayed 20 min on the plane or more waiting until gate would open."
Plussat: "The crew were helpful"
Miinukset: "I had to pay luggage fees"
Miinukset: "Luggage lost"
Plussat: "Comfortable seats, nice they still give a snack"
Plussat: "Efficient boarding process"
Miinukset: "Only got a cookie for food"
Miinukset: "No food or entertainment"
Miinukset: "Boarding and departure was late."
Plussat: "Loved having a real glass and real stainless fork and spoon rather than plastics. Liked the better quality (heavier) blankets and pillows. Loved the cleanliness of the plane. Impressed with the space of the Premium seats even though I did not have one. Loved having warm bread/roll with evening meal. Seat head rests could be raised to help taller people."
Miinukset: "Headphones in the back of the seats were two pronged and did not fit the display. Attendants offered appropriate headphones at first of flight, but I did not understand what was going on. Seats were a little hard. Some of the mesh pockets on the backs of seats were not properly attached at the bottom and items placed in the them would fall through."
Plussat: "Flew Lufthansa- Started On-time, landed ahead of time, service was wonderful, ride was good overall. Crew was excellent!"
Miinukset: "No complaints."
Miinukset: "They left my suitcase in Frankfurt with our car keys."
Plussat: "Food and complimentary drinks (including wine)."
Miinukset: "Could improve the economy class boarding process (go by sections instead all at once)."
Plussat: "Service was friendly and attentive"
Miinukset: "To italy united by Lufthansa had great Netflix shows, movies and better interface. This flight to Chicago was Germany based, so I understand the international choices, but there was very little to watch in the movie, tv and show categories. Otherwise all great!"
Plussat: "The 747 is a big plane. Each seat had a full entertainment system in the back of the seat ahead. Seats actually reclined! Cannot recommend cabin crew highly enough. Efficient, polite, professional."
Miinukset: "I cannot understand why any airline continues to board forward to aft, forcing people with just a backpack to stack up behind others, allowed to bring obscenely over-sized carry-on bags, wrestling to get their sea chests into the overhead bins. Seat upholstery could have been better for such a long flight. I have "asnahtfuL" permanently embossed on my butt. 747 is an aging craft and this plane had disappointing response to turbulence."
Miinukset: "The flight was delayed for the conditions of the weather although it was clear and nice upon our arrival. Then the airlines did not deliver our luggage and we had to wait for it"
Miinukset: "-flight delays-no information provided-no information on gate changes-"
Plussat: "There was very little if anything positive"
Miinukset: "Delays led to missing connecting flight. Delays could've been avoided. Staff were unhelpful, noncommunicative and poorly informed."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Miinukset: "I selected seats and when I got on the plane I was moved twice. The seats were very small and uncomfortable. The food was bad."
Plussat: "Had individual screens for each passenger. Most seats seemed to have a good movie selection."
Miinukset: "Chaotic doesn't even begin to describe boarding. We had to be bussed to the jet for some reason, then there were two doors to board through that people would just pick at random."
Plussat: "The crew was very assertive, plenty of snacks and drinks, good food. Flight went on smooth and the captain lender splendidly. Seats were comfortable with plenty of leg space, entertainment had numerous choices. Would recommend to friends."
Miinukset: "Everything's was fine"
Plussat: "The staff was quite good and they knew how to treat passengers well."
Miinukset: "Not really anything to complain about."
Plussat: "Great staff and thoughtful professional attention makes travel better!"
Miinukset: "There were some spaces and I might have done a modest upgrade but not offered when asked at check in."
Miinukset: "My connecting flight was very close in time and even when I told a stewardess while I was exiting the plane, she made no effort to get me any help to arrive at my next gate faster. This resulted in my having to run to my gate after waiting on the long line at customs and I barely made my flight. Had I not been as physically able, I would have missed my flight even at my normal fast-walking pace. This should not have occurred- I should not have to run to my gate from one flight to another especially when I raised this concern to an employee of Lufthansa as well as a customs officer."
Friendly staff, very nice airplane.
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "The crew was professional & friendly"
Miinukset: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Miinukset: "Not being to help on the ground in Copenhagen with delta issues"
Miinukset: "I congratulate the KLM crew!"
Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"
Plussat: "General flight journey"
Plussat: "Nice attention and good food. Plane and seats are confortable"
Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Plussat: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Plussat: "KLM staff is great"
Plussat: "Helpful and kind crew"
Miinukset: "I wish there was WiFi"
Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"
Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."
Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Miinukset: "My suitcase didn't come with the airline."
Miinukset: "Not enough leg room"
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Miinukset: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Plussat: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Miinukset: "Except for the man next to me - great!"
Plussat: "Shirt flight but well catered, boarding was efficient and quick."
Miinukset: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Plussat: "The entertainment options were good."
Miinukset: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Plussat: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Miinukset: "That it didn’t happen."
Miinukset: "Flight was cancelled."
Plussat: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"
Miinukset: "Bit cramped for space"
Plussat: "Very friendly service!"
Plussat: "The flight crew was nice. Plane departed/arrived on time."
Miinukset: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Plussat: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Miinukset: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Plussat: "My bagage broke"
Miinukset: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Plussat: "Everything. A truly faultless experience!"
Miinukset: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Plussat: "The staff was fast and curteous."
Miinukset: "There is not anything to complain about besides the usual discomfort of travel."
Plussat: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Miinukset: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Plussat: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
The service, food, and extra details were amazing, thank you!
They overbooked our flight and moved us to the next day. We were unaware that our flight had been moved until we got to the check in. Even now you email us about a flight we never had. We had to pay close to 1k to quickly book another flight just to make it to our destination in time.
Everyone was super nice! Plane was clean. The food was good. The long flight was made very pleasant by SAS.
The most comfortable business class seat/bed I have experienced. A lot of room to stow all your stuff. And excellent food and service, to boot!
Plussat: "No complaints."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "Very enjoyable great staff,"
Miinukset: "Lower prices"
Plussat: "See previous note about lost bag."
Miinukset: "See previous note about lost bag."
Plussat: "Crew was very pleasant."
Miinukset: "There were no announcements at all about the delays! It was confusing and poor service."
Miinukset: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Miinukset: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."
Plussat: "On time"
Miinukset: "Charges for everything"
Plussat: "No problems. I was satisfied"
Plussat: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Miinukset: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."
Miinukset: "Very cramped airplane on an 8 hour flight!!! Plus, no meal on trans-atlantic flight??!!"
Miinukset: "No food or even water"
Plussat: "Great flight, friendly crew, good food, entertainment was ok"
Miinukset: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"
Plussat: "Alot of room for legs, good hp service"
Miinukset: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"
Plussat: "Food was good and so was the entertainment on board"
Miinukset: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Plussat: "Good airplane. Room enough for my long legs. Service nice. Comfortable Very satisfied."
Miinukset: "Did not see an option to book a vegetarian meal upfront."
Plussat: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Miinukset: "I didn't like that they tried to sell stuff on the plane."
Miinukset: "The flight was good but it seemed like the heat was on instead of the a/c. besides that it was fine."
Plussat: "Again, the flight was fine, and cabin crew was friendly"
Miinukset: "When I went to the SAS counter to print my boarding pass, the counter lady couldn't find my information. She left me at the counter and went inside to find out more info. Then when she came out, she started interrogating me forcefully, about why I got United involved with my check in for my first leg of the trip, because I am causing her to have all this extra work and etc. How dare she!!! First of all. I didn't want to involve United, the service counter at SAS was closed the entire time, and the flight on my first leg was operated by United, so i had no choice but to go to United. In fact I should be the one asking why I had to involve United in the first place. Where was SAS when I needed their help and guidance???? Why was their counter closed the entire time??? Such a poorly organized airline, I'll be wary to fly with SAS again."
Plussat: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Miinukset: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Miinukset: "Almost 1hr delayed. The least SAS could do was to give a meal or something to eat for free."
Plussat: "Everything went smoothly. Timely boarding in a very efficient and comfortable process. Really great food and accomodating staffing"
Miinukset: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Plussat: "That the person with whom I would have shared seats, found one with their party - had all the space...by chance ! The people at the counters are nice."
Miinukset: "1) I had an empty bottle and asked for water for multiple medications (as I had sprained my foot) thinking the stewardess had a jug of water. She opened a bottle and poured a fifth . I said I had to take many pills (antiinflamatory are three) plus iron and probiotics I take. She told me, holding the used bottle mostly full, that if I wanted more , I should buy a bottle !!!! And put it away !!! How insensitive and inhuman !!! I didn't know she was going to open a bottle !!!! Very insulting !! 2) When another stewardess passed by offering food, I asked what did we have a right to and she (only then) offered me tea or coffee (which should have been offered first). They I asked, as in all other flights (short South American flights and USA donestic) if she gave crackers or nuts to which she unnecessarily gloated pointing to the curtain that there , in economic plus , they had everything free ...insulting treatment and unnecessary information ...just like in my trip to Nice !! Same attitude ...it's probably horrible training courses. 3) you'd think the men and women that speak over the loud speaker would have bothered to learn English ...it was broken English and even sounded like babble to me...so I just ignored it ! 3) again no instructions for transfer as you come out of the plane. Had to figure it out asking cleaners ..as my flight was at night again. People below seem to coincide in that they complain of rudeness and lack of re-direction."
Miinukset: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."
Plussat: "Modern plane, great entertainment system"
Miinukset: "Paying for booze, vegetarian breakfast is awful."
Plussat: "Upgraded 2 biz 4 reasonable $, everything great"
Plussat: "Up and down. Crew was great!"
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Miinukset: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Plussat: "Nice meal, friendly staff"
Plussat: "Introduce meals even to economy class"
Plussat: "The dinner was great!"
Miinukset: "The variety of movies was more limited than I expected."
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "Was upgraded to business class"
Miinukset: "We bought tickets on priceline, Zurich to Oslo, paid $150 more for the shorter flight (by 1 1/2 hours), didn't realise the cost did not include luggage ($140 for 2 bags!), boarded late, only served water, coffee and tea, all other beverages were for a fee, landed late, bags were delayed by 30 minutes and soaked with water from the rain, some clothes inside were wet, overall poor experience, airline needs to polish their services and stop the 'nickel and dime" approach."
Plussat: "My flight was changed to a different airline by SAS to delta. Cannot comment on flight from Nice to ORD. The flight from ORD to nice on SAS was good."
Miinukset: "I was not informed of flight change until I went to the airport that morning. Had to rush from SAS terminal to delta terminal to check in on time. If I had received an e-mail, I would have been better prepared."
Miinukset: "1st class could not board because that area was not cleaned"
Plussat: "Loved the time of the flight. The airport was not at all busy and the flight was not full. The crew was awesomely friendly and the flight itself was perfect. We love SAS,"
Miinukset: "Over crowded boarding area - delay at departure"
Plussat: "The plane was relatively quiet"
Miinukset: "I am 5' 10" tall and I could not fit into my seat. Reserved my tickets almost a year in advance and paid twice the normal fare to have an emergency exit row, instead got the row in front of it that has no reclining seats!!! SAS's cramping passengers into a sardine can strategy really hit a new low."
Plussat: "Friendly crew, the plane was Very new and had wonderful screens for viewing entertainment."
Miinukset: "Not enough leg room."
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Very friendly staff in particular at checkin counter, kids-friendly, family-friendly, parents happy
Stefan stewart was excellent, helping with my food & drink needs,thank you.
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
Plussat: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Miinukset: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Miinukset: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Plussat: "The crew was OK, but nothing special."
Miinukset: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Miinukset: "Advertised October Pink products but did not have them for breast cancer support"
Miinukset: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Plussat: "Quick boarding, comfortable seating. Great food!"
Miinukset: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Plussat: "Not much, seats are super uncomfortable"
Miinukset: "Better code sharing with KLM"
Plussat: "Seats are comfortable on Business Class. Service is good"
Miinukset: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Plussat: "The crew was very helpful in all respects."
Miinukset: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Plussat: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Miinukset: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Miinukset: "Everything very good"
Miinukset: "Too much time spent at boarding. On luggage missing."
Miinukset: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Miinukset: "Booked with my partner. Ended up sitting apart. Not good"
Plussat: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Miinukset: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Miinukset: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Miinukset: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Miinukset: "Engine noise in the cabin is loud."
Plussat: "Timely and smooth teansit."
Miinukset: "Food has a way to go to be appetising."
Plussat: "Flight on time"
Miinukset: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Miinukset: "Tiny uncomfortable seats."
Plussat: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Miinukset: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Plussat: "Nice staff, very professional and helpful."
Plussat: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Miinukset: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Plussat: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Miinukset: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Plussat: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Miinukset: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Plussat: "The friendliness and courtesy of the staff."
Miinukset: "One piece of my luggage was left behind in Paris."
Plussat: "Flight was smooth"
Plussat: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Miinukset: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Plussat: "The airbus 380 was great and the staff very nice"
Miinukset: "Too mych bad smells after a few hours"
Plussat: "Nothing particular"
Miinukset: "Nothing particular"
Plussat: "Everything was very prefect and would love to fly again."
Plussat: "Got pillow, blanket, headphone and eye cover"
Miinukset: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Plussat: "Friendly onboard staff"
Miinukset: "Treated like cattle while boarding unless your preferred member. Average food quality."
Plussat: "No delays, service with a smile"
Miinukset: "Nothing to report."
Plussat: "Flight went smoothly"
Miinukset: "Flight left late The seats are small and crowded There are no entertainment options"
Plussat: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Miinukset: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Miinukset: "The crew was not very polite."
Plussat: "Good seat near the front."
Miinukset: "Delayed arrival by 30 minutes."
Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Miinukset: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Plussat: "The fast boarding."
Miinukset: "The long wait without the air conditioning until our slot in the takeoff list became available."
Miinukset: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Plussat: "Not much"
Miinukset: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."