My first time traveling overseas and enjoyed every minute of it! The only thing I wish I had more of was space for my legs. Otherwise, the crew was great, food was good and entertainment was great for a long flight! Can’t wait to book another trip soon.
Movie selection poor, Crew terrible, seating good, food average
Like airplane, Not like seat selection, our seats were changed last moment.
Plussat: "I was upgraded to first class because the flight was not full. So that was truly a blessing! And the service was great!"
Miinukset: "nothing - service for the money was top notch"
Miinukset: "Nothing different from budget airlines nowadays apart from high price of flight, which is what it is all about really. Felt like a Ryanair flight for 4 or 5 times the price. Could have been SOMETHING complimentary to justify price."
Miinukset: "We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie."
Plussat: "I was the only on 3 row seats and slept 5 hours"
Miinukset: "My trip was longer than 15 hours. I bought it under 10 hours"
Miinukset: "The food, entertainment and the seat wasn’t comfortable"
Plussat: "The aircraft got off the ground. I woke up, we landed, and I exited the aircraft. I secretly wondered where we were."
Miinukset: "When I arrived at the security area for the hop to LAX, I told the agent that I was pre-screened. "That's nice," she said. "Now take off those shoes and your belt, put all liquids and creams in this bag, and get in line.""
Plussat: "Two seats next to me were free!!! Food was good!"
Miinukset: "Luggage delivery at HFK was extremelly slow!"
Miinukset: "The flight information did not show the gate for the flight. We had to ask an employee which gate was being used. Unfortunately, it was a gate that required a transit ride. As a result, many passengers were late in fact, after pushback, the pilot returned to the gate to pick up one very late passenger. Also, the BA gate attendant was very rude. Her imperious attitude was a poor reflection on her employer."
Miinukset: "No free snack or drink, noisy plane...couldn't hear stewards, and VERY uncomfortable seats...."
Plussat: "Polite crew."
Miinukset: "No power outlets. TV video was shaky. The audio jack did not work. Flight was delayed."
Plussat: "Service was really good"
Miinukset: "The seats for business class were economy seats but with the middle seat being a tray!! Expecting bigger seats with more leg room. Disappointed."
Plussat: "It was a peaceful flight"
Miinukset: "BA just don't get holiday travel. They are hopeless at boarding a plane efficiently, the crew appear uncomfortable with charging for food and drinks, etc. BA compares v badly to Easyjet, Ryanair and Norwegian for efficiency and focus when dealing with holiday makers"
Miinukset: "There was no food or movie"
Plussat: "Did not rate the food as we slept through the meal"
Plussat: "Crew was nice. SFO-LHR was great entertainment."
Miinukset: "They lost my bag! I was waiting for this ski trip for a year, and they lost my snowboard bag. It is still in London and I'm at Avoriaz, waiting for a driver that god knows when will come."
Plussat: "Polite staff professional"
Plussat: "My original flight to Bologna was cancelled and was rebooked on a flight after 12 hours! The only good was that the rebooked flight took off on time"
Miinukset: "Flight was chaotic! No room for hand luggage. When they sell hand luggage only tickets then why not provide the space!! Banged up old aircrafts. The food selection from their “M&S” menu was limited, had nothing veg on board"
Miinukset: "Being charged for everything! Even a coke....really! Couldn't reserve a seat until 24 hrs. without paying extra ."
Plussat: "British Airways provides complimentary amenities in coach not found on US carriers: A hot meal, snacks, beverages other than water or coffee/tea. Their media selection is superb. They seem to work hard to make a nine-hour flight over The Pond as tolerable as possible."
Miinukset: "My comfort was better on the return leg because I had the extra leg room that comes with being seated on the emergency exit row. However, regular coach seating is at best tolerable. You are packed like sardines and the seats are firm, to put it mildly."
Plussat: "Lucky enough to get an empty seat next to us."
Miinukset: "Forced to gate check a bag for no reason; there was plenty of room and other similar bags were allowed through."
Miinukset: "Economy seating not so comfortable"
Miinukset: "I really couldn't move with the two fat pigs seated next to me as I had a window seat."
Plussat: "Great staff except for the idiot who kept walking back and forth with his loud shoes purposely seeking attention. Good wasn’t so bad as typical plane food."
Miinukset: "Flight was delayed. Not many entertainment selections."
Miinukset: "Was one hour and 45 minutes late leaving Atlanta for London."
Plussat: "The best part of the Stuttgart to London trip is speed of getting through the Stuttgart Airport - no lines and very efficient. And the fact that it is a jet (my preference over turbo-props)."
Miinukset: "No entertainment connections. Not even free coffee, tea, or soda. Very no frill. Even a small bottle water and hand wipes would have been better than nothing. Not much interaction with crew."
Plussat: "The crew was great! Very friendly and helpful."
Miinukset: "I ended up being rerouted to LA!"
Plussat: "Left and arrived on time! Comfortable aircraft"
Miinukset: "Legroom is extremely tight."
Plussat: "Customer service was excellent"
Miinukset: "1 hour delay on return journey on a packed flight, but at least that delay was in the airport and not sitting on a plane"
Plussat: "Fold-down head rests"
Miinukset: "No tuck box"
Plussat: "Comfortable cabin pleasant crew. On time."
Miinukset: "BA charges for everything even water."
Plussat: "Crew was friendly"
Miinukset: "Seats not comfortable"
Plussat: "Polite and friendly crew, comfortable seat and plane."
Plussat: "Great service & crew. Food good for aircraft food"
Miinukset: "Half hour delay but no big deal actually. Could have done with more leg room, but again flight was e cellent price"
Plussat: "Everyone was very friendly and helpful. My only complaint is the turbulence, but there's nothing hat can be done about that."
Miinukset: "All beverages cost extra, including water"
Plussat: "BA is offering a very mediocre product. All feels safe, clean & curteous, but inferior to Middle Eastern airlines & the likes of SAA & Qantas."
Miinukset: "The food is really nothing special and has dropped in quality to the quality that you can expect on North American Airlines."
Plussat: "Nothing, everything was poor"
Miinukset: "everything was mediocre. No free food or even coffee on a 3 hour flight. Would never recommend it to anyone"
Plussat: "Pleasant check in process. Long layover tags put on our checked bags On time"
Miinukset: "Not really friendly. Nothing to drink. My chair was broken so I couldn't really lean back."
Plussat: "Up and down in all the right places and we were on time."
Miinukset: "Food was unimpressive to say the least. And the entertainment system was awful, the movie would frequently stop and was pixilated. Weird for a new 777."
Plussat: "The crew were quite friendly and very helpful"
Miinukset: "Flight was late leaving and check-in could have been more organized"
Plussat: "Flight attendant was excellent"
Miinukset: "Turbulence; people vomited, one in the isle."
Miinukset: "we're professional musicians who fly all the time with fragile equipment. the airline applied an overweight baggage fee (fair enough, normally) but their payment system was down. rather than waive the fee, we were made to wait an hour to pay 150 euros. after scrambling through security we narrowly missed our flight. rebooking took hours and involved going back through security all over again, having our equipment searched for the second time. when it came time to gate-check our guitars, the airline lost them. we wound up boarding our connection to JFK with no idea where they were. finally they turned up on the baggage belt. we would never and have never agreed to send these delicate items through general baggage. One guitar (50 year old gintage guitar) was broken in the process and another of our hard cases was damaged and needs to be replaced. Completely unacceptable from start to finish."