Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Miinukset: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Plussat: "Keep it up with great services. !! Thank you!"
Miinukset: "A better breakfast..."
Plussat: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
Miinukset: "Food a bit bland and uninspired"
Miinukset: "Keep up the same spirit"
Plussat: "My bag was lost!"
Miinukset: "To have my bag delivered"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Miinukset: "The screws are very mean and don ‘t care about customers"
Plussat: "WORST STAFF EVER. Incredibly rude and not helpful. DO NOT FLY."
Plussat: "In flight entertainment"
Miinukset: "Insufficient staff to check people in. Over 1 hour delay; no updates were made to the flight boards on the airport. No complementary food or water was provided on this 9.5 hour flight. Landing was bumpy and nerve-wracking."
Plussat: "Norwegian air flies the new 787 Dreamliner which makes the flight more comfortable, quieter and pleasant. The airline crew could have been a bit more hospitable, they didn’t seem very friendly to passengers. I’m not sure if this was attributed to the fact that everything on board is sold"
Miinukset: "At check-in I asked to be upgraded to the Premium Cabin and was told I could do so by paying the upgrade fee, then I was told that there were no more premium seats available on the flight. I wasn’t even offered to pay to select a different seat and I had arrived 4 hours prior to take off."
Plussat: "Plane condition was decent."
Miinukset: "Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure."
Plussat: "Reasonably a lot of room for economy class. I was very comfortable on a long-haul flight."
Miinukset: "The boarding process in Norway is a bit of a mess, but not the fault of the airline. We had a delay arriving at the airport and they could have done a bit better communicating what was going on."
Plussat: "Excellent flight. Smooth."
Plussat: "Left right on time with an efficient service."
Plussat: "boarding was easy as the airplane had three rows of three seats and the attendant showed us were to go."
Miinukset: "Entertainment. I was not aware that i would have to purchase headphones to enjoy the in flight entertainment. i ordered a meal months before when i booked my ticket. During the flight, i didnt receive my meal nor was made aware how to receive it once on the plane."
Plussat: "The crew"
Miinukset: "The comfort"
Plussat: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Miinukset: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
Plussat: "The best part was learning that we'll never fly with them again."
Miinukset: "The flight attendants were dismissive. The food service was only offered half way into the flight for extra (not mentioned food wasn't included). They even charged for basics like water. There was no entertainment even though the tickets were supposed to include it...but at least they weren't 2 hours late on the way home causing us to miss the next flight."
Miinukset: "Also no video screens for such a long flight"
Plussat: "The flights was great, bags arrived in good order, crew was delightful!"
Miinukset: "I purchased headphones, snacks and beverages and the only thing missing was WiFi!! Would have happily paid for it:)"
Plussat: "Crew and plane, timeliness"
Miinukset: "No business class amenities like earplugs, eye cover, pillow, no WiFi"
Plussat: "Decent seats"
Miinukset: "Not even one glass of water offered on the 8 hr flight. Inexcusable! Crew was not overly friendly either."
Miinukset: "Downgraded from business to economy. Flight was operated by a Brazilian charter airline. A special meal I require was not delivered so only snacks for 8 hours."
Miinukset: "I got extorted for $180 extra charges in baggage fees. My bags were free on the way to London, but suddenly on the way back they weren’t. This airline absolutely sucks - they pretend to be upscale, but they don’t even offer you a glass of water on an 8 hour flight. No matter the price, don’t fly with them."
Miinukset: "Narrow aisles. Disorganized queue when boarding. Flight delayed without giving any information about the delay"
Plussat: "Board crew were pleasent and helpful."
Miinukset: "Plane was dirty."
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Plussat: "The cost of the ticket was perfect, very affordable. I didn’t have a meal included, but was surprised that I was never even offered water worth the other passengers as attendants went down the aisle. I was completely looked over."
Miinukset: "I was VERY surprised to witness such unfriendly, mannered attendants. No smiles. No excuse mes or sorry when bumping in to someone or needing to get by. I felt like I would’ve put them out too much to ask for ANYTHING."
Miinukset: "They don't give you ANYTHING onboard. Literally NOTHING but a glass of water. You pay for everything. Horrible!!"
Plussat: "Good staff. Clean aircraft."
Miinukset: "austerity style seats with a stick for an armrest."
Plussat: "I got a refund. Nothing other than that."
Miinukset: "Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest."
Plussat: "Direct flight"
Miinukset: "I was thought that when i purchased/booked my flight in Norwegian Air that the food"
Miinukset: "They canceled flight at 1am, not much explanation to us. Only one person working at counter, Peaple started getting upset & confused. they sent us to the hotel outside the air port in Long Island. By the time we get there it was 3:30. Kids are crying & sleeping on the floor I felt so bad. Not knowing when we gonna fly until I went down to front desk in the morning. No call or email from Norwegian air. Whole thing was so crazy and handled unprofessionally. I’ll never use them."
Plussat: "Beautiful new Dreamliner. Food was ok. Cabin service was attentive and friendly. LAX to LGW crew far better than return trip but overall great service. Entertainment was good but more of a selection on other carriers."
Miinukset: "Only real complaint is that the premium/business passengers don’t get luggage preference. Part of the perk of premium should be exiting passengers off the aircraft first, which they don’t do, and your luggage should come out of baggage claim first but they don’t tag it separately."
Plussat: "The 787 Dreamliner is a fantastic plane and it felt like the whole flight was just generally smoother. They seem to take punctuality very seriously. The free entertainment screens are fantastic for these long flights. Make sure to bring a set of standard earphones (otherwise pay $3.00). The crew was friendly and their uniforms are cute with plaid theme."
Miinukset: "My only complaint was the lack of meal options for purchase onboard. I didn’t realize you had to order the meals when purchasing the ticket, and figured there’d be an option to purchase onboard (for a higher price possibly?). Sadly, the only options for last-minute purhase are snacks. The closest thing to a “meal” was a hot cheese sandwich on wonder bread for $7. I probably should’ve done my homework, but it’d be so nice if they allowed purchase of meal while onboard."
Plussat: "Boarding and crew were very good"
Miinukset: "Movie and TV selection was poor. Food was poor, selections I wanted were not available."
Plussat: "Overall good service with timely information."
Miinukset: "50 minutes delay. The message from Kayak update stated terminal B and I needed to go all the way to Terminal A with luggage. A bit of exercise!"
Plussat: "reasonable upgrade to business class"
Plussat: "Nothing really. It took off, it landed."
Miinukset: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Miinukset: "The fact that my husband and I were one of the first people to check in, four hours ahead of boarding, yet we were not even asked or told that we were being allotted seats in the row closest to the toilet- had we been told that at the time of checking in by the customer rep, we would have had the chance to request for a seat change as both of us were unable to sleep at all."
Plussat: "Almost nothing"
Miinukset: "Flight late by 3 + hours"
Plussat: "Its very cheap! But its a typical no-frills airline that doesn't give you food, extra leg room, etc."
Miinukset: "There was nothing overtly negative about this flight - you just don't get the nice "extra" things that you'd get if you paid more for your flight."
Plussat: "Legroom plenty"
Miinukset: "30 mins late"
Plussat: "Brand new 787 Dreamliner is a great airplane. Entertainment system is very good."
Plussat: "Most everything was stellar! Except two things: limited free water, and very bad headphones."
Miinukset: "Everything was excellent except one thing. The headphones I purchased from Norwegian wete TERRIBLE. The sound was just awful, you couldn't barely make out the voices and there was no way to remedy it. Please fix that issue this has never happened to me before on other airlines their headphones worked fine. Also for long haul flights they should provide as much water as you need and not be forced to buy water - it is a necessity for good health and not getting dehydrated!"
Plussat: "The crew was lovely and charming and attentive. The movie selection was great and well appreciated on the long flight back to the US"
Plussat: "-Great selection of movies on the tablet, great service for what you pay for. -Overall good experience"
Miinukset: "-Took off half hour late, causing us to be sitting on the runway in Boston for an extra 45 minutes. Unavoidable but no explanation. -Skipped my row twice when asking for drinks"
Plussat: "Entertainment and great aircraft."
Miinukset: "The crew had no personality and the food wasn't good. I went to order from the screen since it was hard to eat the dinner, they were out if everything. A few kinks that could be worked out. But start with the people! When I say thank you and your crew ignores me...its simply rude."
Plussat: "I make long distance overnight flights about 8 times a year, and this flight on Norwegian was the best flight I've had in years. Plenty of legroom, the seats don't feel crowded together, and my backpack was the only bag in the overhead storage. The chicken and rice was piping hot and had more chicken than I could eat. There are lots of flight attendants so you never feel neglected and they are all friendly."
Miinukset: "I liked the whole experience. I am flying Norwegian again"
Plussat: "Comfortable and easy."
Plussat: "The guy at the check in counter was very friendly and helpful"
Miinukset: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Plussat: "Loved the modern amenities - movie selection and being able to order snacks and drinks from the screens. Orders were delivered quickly."
Miinukset: "It was SO cold for the entire flight. Boarding process was very confusing with the buses. No restroom in gate area."
Plussat: "The variety of entertainment and the dreamliner"
Miinukset: "The strict weighing of each carry on. I heard several other passengers say they'll stop taking Norwegian because of the hassle at check-in."
Miinukset: "First off. I was late to my flight on the 19th, and Norwegian forced me to purchase an entire new ticket for a flight the next day. I have missed flights before and have never had to pay for another flight. The the next day, when I go to board, I see it is not Norwegian Air at all, it is some airline called Hi Fly that I have never heard of. Norwegian sold this flight to someone else. This airline is not up to my standards. The entertainment selection was very sparse. Besides the 1 1/2 meals provided, there was no food on an 11 hour flight! They ran out of alcohol 3 hours into the flight, which again, I have never seen that happen before."
Plussat: "Cheap tickets, on time flights and modern aircraft"
Miinukset: "It's a budget airline, don't expect any luxuries. No free water on board. Check in experience at Helsinki was ridiculous. Spent an hour queuing just to DROP our bags. This was AFTER already having boarding passes and luggage tags"