Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Working outlet at the seat would have made it better
The seats do not recline and are very hard on the back. But it was only a 1 and a half hour flight and the crew are very nice and attentive so it’s ok
OMG! The 5/21/2022 flight was canceled after we were on board over 3 hours! NO AIR CANADA rep to help! No Air Canada gate to check in with. It was total chaos at the Lisbon airport. Trying to get out today, 5/22/2022, the Air Canada agent said we. needed a new Covid test, only to find out AFTER we paid 20EU, that it was NOT needed. They were not educated on the rules, even though they knew they were checking in people from the canceled flight. Totally UNACCEPTABLE! I will never fly Air Canada again, operated. Y Lufthansa. I plan to post on Facebook and Twitter how bad this was.
Best experience! Great flight crew, great on board entertainment (films, TV series,...)
Plussat: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
Miinukset: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
Miinukset: "Orderly sitting of economy class passengers"
Miinukset: "Leg room"
Miinukset: "The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?"
Plussat: "Boarding and service"
Miinukset: "Seat is too hard for this long flight. Bigger pillow would help."
Plussat: "Everything other than luggage situation"
Miinukset: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"
Miinukset: "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."
Plussat: "The food was better than most other airlines"
Miinukset: "The boarding process is confusing. Checking the passports separately in the same area boarding lead to a lot of congestion and confusion. The boarding pass reading machines often didn't work. It looked like passengers in higher classes couldn't use the economy machines."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Miinukset: "Food was mediocre."
Plussat: "Food, movies"
Miinukset: "Long flight"
Miinukset: "Delayed in plane almost an hour after landing before being allowed to deplane"
Miinukset: "Everything was great"
Plussat: "Crew did a great job making up time for late start"
Miinukset: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Plussat: "Exelent crew"
Miinukset: "Distance too far between gates for transfer"
Plussat: "The Entertainment, the Food and the nice and friendly manner of all personell."
Plussat: "My wife and I ran from our connection all the way from one end to the other and the crew could tell. They said after I stow my carry ons to corn to the back and get a drink and use the bathroom to cool down as we were just about to take off to taxi to the runway. The crew was absolutely great and the I. Flight entertainment and food was great. We just wish our luggage had made it back too. We are still waiting to see where our luggage is - if in Europe still or Dallas."
Miinukset: "I would say that other passengers had their kids behind us and they kept screaming and kicking our chairs. We told the woman to tell her kids to stop but all she said was “they are a child” when all they needed to do was just tell their kid to stop. Flight attendants saw and knew but I don’t know what they could do to help when they can’t help with bad parenting. I wish there was a clear way to upgrade to first class on a trip as it was difficult to find out how."
Plussat: "Friendliness of staff Efficiency"
Miinukset: "Overall a very good service and no complaints but if In House entertainment was provided it would enhance the experience."
Plussat: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Miinukset: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."
Miinukset: "The flight was excellent. Crew attentive and pleasant, good amenities--decent meals (special diet preferences observed on 2nd of two flights, but not first). Frequent offers of beverages and water throughout the flight from Munich to EWR, hot towels. Nice! I was not able to choose my seats until check-in, 24 hours before flight time. Of course if I wanted to pay extra (would have amounted to $60 for two flights for each passenger) I could have. Representatives at check in in Athens, were indifferent and not very pleasant."
Plussat: "Clean plan, attentive attendants, flight was delayed 15 minutes but notified us promptly."
Plussat: "The crew was very helpful, attentive, and friendly."
Miinukset: "The vegetarian (Lacto-Ovo) meal options were terrible, and the seats were fine, but not amazing."
Plussat: "Short flight, not much to say about it."
Plussat: "Rebecca was quite pleasant and also pleasant-looking."
Miinukset: "Rebecca didn't take me home with her. I'll try harder next time."
Plussat: "Professional, friendly, helpful staff in a new, quiet plane (A380-800). Smooth landing. Easy disembarkment despite approximately 500 passengers from a large aircraft."
Miinukset: "Unreliable domestic Lufthansa flights (in Germany) connected to this international one, and the departure time history for this LH400 proved typical for this flight, which ultimately left nearly 2 hours late despite good local weather. An announcement cited technical difficulties with the originally scheduled plane. Several small groups we recognized from embarkation on this LH400 flight filed lost luggage claims, as we did. Uncharacteristically bad planning by LH on food choices left our rows near the front of Economy without a choice of meals: only pasta, tasty though it was, was available. The chicken option was gone. The flight status video program function did not work for anybody near us despite three equipment restarts by the crew."
Plussat: "Crew was good."
Miinukset: "Not on time. Lost luggage."
Plussat: "This was a short haul flight, it didn't have an entertainment system, just plain seats."
Plussat: "Staff was friendly and the flight was pleasant.The schedule was very convenient"
Plussat: "Big airplane and therefore no turbulence. Food was good for airplane food. Boarding was pretty fast considering the number of people. Didn't have problems finding overhead luggage space"
Miinukset: "Sat next to the bathroom and therefore repeatedly got bumped by people and carts as they passed. The stewardess was polite but had an obvious fake smile pasted on her face. A bit more honest facial expression would have been more comfortable."
Plussat: "Everything! The food was nice, I liked the entertainment too!"
Miinukset: "That my fellow passenger took some of my limited space due to being obese:("
Plussat: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Miinukset: "Snack could be better."
Plussat: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Miinukset: "I was very uncomfortable in my seat between two fellow passengers who were large individuals. For a flight duration of over ten hours, it was terrible to repeatedly have to negotiate space with them as they were spilling into my chair space. I also had to insist they not extend their legs into my foot well."
Plussat: "Staff was very friendly."
Miinukset: "Too short of flight for entertainment rating, or food."
Plussat: "Vissited my brother in law in Karlsruhe Germany wonderful trip to and from Frankfurt"
Plussat: "The seats were comfortable (economy), headrest excellent. Crew especially hospitable. Good food. It was nice to be offered drinks and food without extra charge, including alcoholic drinks ( even though we did not drink on the flight). I appreciate that Lufthansa does not charge for checked bag, food etc and hope to fly again on Lufthansa."
Miinukset: "Having to pay for seat reservation ahead of the flight. I did not understand how seat selection would work and wanted to be sure my husband and I were seated together. I think I paid extra fees unnecessarily. It would be helpful to have better information."
Plussat: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"
Plussat: "Very organized,professional ,nice.."
Miinukset: "Was delay a little bit,but this is not problem"
Miinukset: "I don't care for disembarking to a bus. Business class could have had larger seats instead of leaving an empty seat between people."
Miinukset: "Adjusting the reading lights needs to be more straight forward. It is always hard to find out how to turn the lights off. I like to sleep on planes and every plane seems to be different."
Miinukset: "I had ordered muslim meal but was served vegetarian (meatless) meal instead. Muslim meals can be served with halal beef,chicken, mutton or fish / seafood. Food served was substandard and tasteless."
The boarding was smooth and the crew members were friendly and helpful. Plenty of legroom in the first row.
Super easy check in. Quick and smooth flight.
The flight boarding time was changed so many times and the passengers weren’t notified about boarding time until the boarding actually started.
Comfy, speedy and nice staff
Plussat: "Koneeseen nousu oli nopeaa ja sujuvaa. Miehistö oli ystävällisiä, hauskoja ja informatiivisia. Lento sujui mukavasti ja nopeasti. Kiitos tästä <3"
Plussat: "On board crew was good."
Miinukset: "Free beverages like every other airline. Not good at all boarding/checking in."
Miinukset: "Less confusion about checking bags at the gate. We were told to talk to the desk and then she ignored us for 15 minutes."
Plussat: "Easy travel"
Miinukset: "Boarding personnel could be much more helpful"
Plussat: "The plane took off and arrived on time"
Miinukset: "Handling my wife special assistance needs"
Miinukset: "Said it included a carry on and personal item - that isn’t the case. Anything bigger than a purse is considered a carry on"
Miinukset: "The automatic bag-drop could have been better staffed for the many, many people who had difficulty ."
Miinukset: "I don’t understand why I still had to pay for my luggage !! I ended up paying around 300 euros for a short flight !"
Miinukset: "They changed the gate all of a sudden and did not provide any entertainment or food"
Miinukset: "Quicker, more efficient boarding. We were standing in line for a long time compared to other flights."
Miinukset: "El vuelo se retrasó y teníamos conexión con el tren dos horas después, no dieron opción de nada, simplemente perdimos los pasajes del tren. El personal fue despectivo. No recomiendo para nada ésta aerolínea."
Miinukset: "Our flight was cancelled. The level crew was completely unprepared for this. They boarded us on the plane , made us sit for hours , then marched us around the terminal trying to figure out what to do. This is airline the WORST. I want my money back !"
Plussat: "Miehistö ystävällinen."
Miinukset: "Koneeseen nousu hidasta."
Miinukset: "The announcements regarding gate # and on time/delay kept changing until actual boarding, so was very confusing as the gates were on different levels. Once on the flight, I asked a young female attendant to help me put my heavy suitcase in the overhead bin and was surprised when she declined(I'm 72)"
Miinukset: "lost my bag - very inconvenient"
Plussat: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Miinukset: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Miinukset: "Bus at arrival"
Miinukset: "Even in low fare airlines you're allowed to have one piece of luggage and hand luggage with you. easyJet allows only one hand luggage, but they don't clarify that clearly in their rules. They are telling that first in the gate and then they charge for extra £50 for hand luggage. I'm going to avoid flying easyJet in the future."
Plussat: "Great crew and captain. Great communication skills and clear instructions"
Miinukset: "Plane delayed 3 hours"
Plussat: "Quick flight"
Miinukset: "Uncomfortable, cramped and had to pay 60 euros to check a carryon bag because I had a handbag as well."
Plussat: "Very efficient and smooth security and check in process"
Miinukset: "Speedy boarding seemed a waste of money as bussed to plane and kept on parked bus for 10 minutes. It became quite uncomfortable"
Plussat: "Waiting area."
Miinukset: "Heat in airport. Late departure. No enyeryainmeny. Charged even for soda and water. Crew were unfriendly. Overall. Could be worse."
Plussat: "Flight from US got delayed and easyJet charged us full fare for next day flight."
Miinukset: "Flight from US got delayed and easyJet charged us full fare for next day flight. Really bad services and policies. Should have gone British Airways."
Plussat: "Efficacite, simplicite"
Miinukset: "Retard de depart et arrive, d'a peu pres 1 heure"
Plussat: "So smooth nice flight and great service nice people,first time we use again"
Plussat: "We left and arrived on time."
Miinukset: "EasyJet’s process for boarding is a bit odd. Everyone piled up at the gate in one big cluster, then blocked others from getting on as they were called. I even saw one person duck under the rope and cut in front of everyone else."
Miinukset: "I was not allowed to board by the gate crew member, as my passport expiration date was approx 4 days short of the 3 months buffer that I apparently needed to have. I was not aware of this rule, and when my reservation was accepted by EasyJet with knowledge of my passport expiration, I should have been alerted. I was even provided the boarding pass several days before the flight so there was no indication that anything was amiss. I was able to enter France by taking a train and had no issues with French immigration. My only problem was with the EasyJet gate crew member who refused to allow me to board."
Plussat: "nothing but rude"
Miinukset: "I prepaid to check my 2 roller bags and no one was at the drop off so they charged me TWICE the crazy expensive fee to check it at the gate while others with guitars and duffle bags were allowed on. Our bags would have fit in the overheads."
Plussat: "In flight entertainment that you don't have to pay for... Glad europe is finally catching up with North America"
Miinukset: "Boarding was a mess the aircraft was waiting for a stand for 10 minutes in Paris and boarding was not smooth. Over an hour late and I'm told this is a regular thing"
Plussat: "I liked that the flight was short, an hour and a half. The crew were very polite and nice."
Miinukset: "Overpriced for luggage, thankfully I purchased the extra weight for my luggage and my sister’s and still the check in agent began to inform me that it would be 14 euros per extra weight. I informed him that I paid extra when I booked, to which he checked his computer and suddenly apologized informing me that I was correct, his computer was just slow.The boarding took a long time, a line formed all the way to the gate. I am not sure what the hold up was, but it took a slow moving line to finally get on to the plane and then to my seat. They charge for everything, no biscuit, pretzel, peanuts, water, coffee, or tea was complimentary."
Plussat: "The flight itself was quite quick and the staff on board were very nice"
Miinukset: "We boarded really early but the plane hadn’t arrived and we were made to wait in a corridor, we boarded at about 9:30 when we were supposed to depart at 8:55, we departed almosted an hour later than expected (9:45) which made a huge difference and unfortuntely we missed the train from luton and the last tube in London."
Plussat: "Legroom, ease of boarding, polite staff"
Miinukset: "Delayed takeoff and landing due to a mechanical problem if some sort"
Miinukset: "The plane departed over an hour late and the service was poor. Easyjet is an ironic name as it was anything but easy."
Plussat: "We are from the US and haven’t traveled on easyJet before. Since it was new, and we are in our 60’s, it did take a little work getting all set up on the app to get boarding passes. Not much different from the airlines in the states I’d say."
Miinukset: "Was a bit surprised about the limited size of the carryon. One just barely missed fitting in to the box that checks the size. When we got on the plane, it would have easily fit. Not so happy about having to spend another 45 euros for the bag. But on a positive note, I did get a text that the bags was going to be on Belt 3 which was nice. And it was in English too."
Plussat: "It was very fast and efficent! Staff very helpful and welcoming!"
Miinukset: "There was nothing that i did not like. Staff were great"
Plussat: "Deplaning on both sides of aircraft"
Miinukset: "Agent checked carry on size 2 times through the whole process"
Plussat: "I liked the atmosphere on this plane. It was festive and comfortable. The people on the plane were moving around and talking to friends. Inexpensive to fly from Paris to Mykonos. Boarding was quick. Checked three bags for 12 euros! Wish the states could be that friendly instead of charging $25/bag! I have no complaints whatsoever about this flight!"
Miinukset: "There was nothing I didn't like about this flight."
Miinukset: "Extra charges for everything, "low fare" price very misleading; crew provided inconsistent and disorganized service--charged some people for snacks, forgot to charge other people--was frustrating."
Plussat: "We had no idea we had to pay for checked luggage. Until we arrived at check in. Hidden fee and so wrong! So we ended up paying another $98 on top of the ticket price. Now I understand why there was so much carry- on luggage! And that took soooooooo much longer to board and exit the plane. No entertainment. Small seats. Sorry, Easy Jet, but never again."
Plussat: "Quick check in, comfortable seats and on time"
Miinukset: "Nothing really..."
Plussat: "Only the food (That I bought) and the crew is nice."
Miinukset: "Its the only airline that not allow a hand luggage and ah bag. I use vueling, raynair, turkish insaid europe and no one make pay €50 for a carry on."
Miinukset: "Our flight was delayed 2:30 hours"
Plussat: "The flight was nearly on time"
Miinukset: "The boarding procedure was casually inhuman. Of course the seats were too small, but the boarding process was clearly botched but without a word. Someone threw up it so so hot and packed inside the bus that took us from the gate to the airplane. We were left for more than 30 minutes in this state with the doors shut and the windows largely inoperable. Casually cruel and inhuman. Never fly easy jet again."
Miinukset: "Planes super late, charge you about for everything! In the end I ended up paying more than double for my flight that what I booked for."
Plussat: "Efficient service and arrived ahead of time"
Miinukset: "Cramped seating"