Plussat: "Delayed for more than half hour"
Miinukset: "More aircraft"
Miinukset: "Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy. Also, everything was broken in my business seat"
Plussat: "Crew member was nice"
Miinukset: "When the plane landed at JFK, we were held in cabin for a long time not to be able to get out to gate (bus)"
Miinukset: "Fly be on time"
Plussat: "The seats were comfortable and more variety when it comes to entertainment. And better head phones!!!"
Plussat: "I like this flight very smooth no worry what so ever I will flight again"
Plussat: "The flight crew was helpful."
Miinukset: "Accommodation could have been better for those who had connecting flights. It messed up completely our working schedule. Very disappointing...."
Plussat: "The crew and entertainment"
Miinukset: "The food was small and laughable"
Plussat: "The food wasn’t bad, but Avianca used to give out more refreshments multiple times during the flight . Now they just give out water."
Miinukset: "More comfortable seat. Leg room was very limited compared to other airlines."
Miinukset: "The Avianca VIP lounge in Bogotá was the worst I've ever seen. Bad food, no restrooms (I had to go outside for restroom), staff not friendly"
Miinukset: "See comments"
Plussat: "Flat seat in business"
Miinukset: "2:30 hrs delay due to technical, not much info provided unless you ask , outdated movie list and entertainment"
Miinukset: "The flight was very bumpy & crew was not the nicest."
Plussat: "The food"
Miinukset: "The personal"
Plussat: "Love the food and the entertaining on board, FA are nice and helpful"
Plussat: "Good airline and nice staff."
Miinukset: "There is no personal screen for individual entertainment."
Plussat: "Boarding was efficient."
Miinukset: "Everything was good."
Miinukset: "The fact that I lost my flight because website vayama changed my flight itinerary and didn't airlines know"
Miinukset: "There was no communication by Avianca staff & crew regarding the flight delay. I had a 10:49pm flight from BOG to JFK. Apparently the flight was delayed until 2:00am. I did not get an email or text alert relating to the delay. When I checked in at 9:00pm, the counter agent did not alert me to the change in departure time. It wasn't until I looked at the Departure board in the Avianca lounge did I know of the 3+ hr. delay. When we finally boarded, at least the captain was kind enough to explain the reason for the delay - Avianca needed to change aircrafts, then the originally slated captain called in sick and his replacement had to wait out the required time off as he had just completed a long haul flight from Canada to Colombia. Great job running a company Avianca..."
Plussat: "Leg space is great in avianca, the food is very good and awesome customer service. Hope this company never change their way to service Customers. Thank you Avianca"
Miinukset: "Called the flight attendant several times and never came. Several people got a sandwich at the end of the flight but not everyone"
Miinukset: "Terrible flight was delayed baggage was missing TVs didn’t work, bad customer service overall not a great experience."
Plussat: "The crew was kind and helped with getting bags in the overhead bin."
Miinukset: "The announcements were all in Spanish and it made it difficult for me to understand what I needed to do. I acknowledge that I was one of a very few passengers who spoke only English, so this was not a problem for many people. The leg room on the flight was incredibly cramped."
Plussat: "The seats were very comfortable with a fresh package of pillow/blanket and earphones waiting for us. A free meal, and snack. The take-off and landing were timely."
Miinukset: "The bathroom was the worst I have ever seen. Old urine splattered on the seat (it had to have been left uncleaned from an earlier flight). There was no soap, The floor as still wet from urine and tp was still there. I was disguisted. Also there were only one bathroom in the back of the plane, which must have been a way to get more available seats. If other airplanes take that tactic, I'll stop flying altogether."
Plussat: "Nothing special airline"
Miinukset: "Poor quality for the price old plane"
Miinukset: "The food is just okay but at least they don’t make you pay for it"
Miinukset: "Plane was delayed by at least 2 hours fell asleep on airport floor"
Plussat: "I enjoy Avianca unless I am flying out of bogota... friendly staff and economical."
Miinukset: "At many airports such as bogota there is always a REDICULOUS wait! Even if you pre checked in, you must wait 2 hours in a crazy line just to drop your luggage. 2 hours!! I have flown through bogota 10 times and the line is always over an hour long. This is insanity! I have visited 30 countries and never have experienced a mess like this. I hate flying Avianca out of bogota and will pick other airlines because of the crazy lines. I will fly into Latin America using Avianca but I will always use a separate airline to leave because of the mess."
Plussat: "Great airplanes."
Miinukset: "2 hrs to drop one bag and 1 hr and 18 min delay. Poor coordination with the staff."
Miinukset: "I am really upset because I never received my luggage and was told that I would have to get it delivered to my house. I didn't appreciate the fact that I wasn't told about my luggage not getting in the plane until I landed and went to claim my luggage."
Plussat: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Plussat: "Accomodating check in, allowing us to take a flight closer to our connecting flight giving us extra time in our departing city"
Miinukset: "I have no negative reviews"
Plussat: "Comfort Seats Service"
Plussat: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Miinukset: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Plussat: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Miinukset: "Lights were left on during flight so I couldn't sleep. Otherwise it was great."
Plussat: "Cabin crew were great."
Miinukset: "Aircraft was too small & old for such a long flight."
Miinukset: "... I don't eat red meat ... ... the pasta was good but then the second snack was only egg sandwich and bacon.. I wish they had one with no bacon for the non meat eaters . I'm actually allergic to red meat . :("
Plussat: "Excellent flight great flight attendants served alcoholic drinks with a delicious meals. I was greeted ny the crew when boarding and exiting the aircraft. Avianca was a wonderful experience."
Plussat: "I really liked how they gave out a free meal - few airlines still do this."
Plussat: "Flight was comfortable, Airline had many movies to choose from, crew was comforting. Flights were on time."
Miinukset: "I know it's not the only airline but the food really was ok but not satisfying at all. My luck my seat the audio was somewhat defective but still mostly audible."
Miinukset: "The only thing on this specific flight was the plane temperature that was TOO cold."
Plussat: "Food was good!"
Miinukset: "We landed in Ny around 8:33 pm, I was able to get my bags out of the carrousel at 10:10 pm!! Unbelievable how slow it was!"
Plussat: "Nice plane with good entertainment options"
Miinukset: "No collation in a 2h30 flight"
Plussat: "Smooth flight with ample attention."
Miinukset: "Boarding time was delayed without reason."
Plussat: "Great choice of entertainment, individual screens"
Miinukset: "Disorganized boarding, supposedly there is an sequence of groups, but it was very poorly implemented"
Plussat: "The flight over to Bogota from NYC was perfect. No complaints. I was raving about it."
Miinukset: "We sat on the runway and then returned to the gate, resulting in a 2 hour delay, due to a faulty smoke detector in the bathroom. There was a lack of communication about status. At one point, they shut the air. Several times they shut off and restarted the entertainment system. It would have helped if they went through the cabin with water or a snack. It was a long wait and we had no idea why..."
Plussat: "Flight went smooth, crew was attentive"
Miinukset: "The seat's headphone jack was broken and it was difficult to recline. My seat numbers were changed on one flight and to other in the second part... Not expected"
Plussat: "Everything was good"
Miinukset: "Little food"
Plussat: "Very comfortable seats, good food, excellent service!"
Plussat: "I really like the crew on Lufthansa"
Miinukset: "Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated"
Plussat: "It was cancelled and scheduled next day"
Plussat: "Nice crew and comfortable seats."
Miinukset: "Not a fan of the sandwich provided."
Plussat: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Plussat: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Miinukset: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."
Plussat: "Comfy flight and early arrival."
Miinukset: "Had to run to catch the connecting flight"
Plussat: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Miinukset: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Plussat: "Flight arrived early."
Miinukset: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Superb seats. Wide, enough length to strech the legs. Good entertainment - overall - loved it!"
Miinukset: "Food could be a bit tastier ..."
Plussat: "Attentive and friendly staff, great food and plenty of drinks!!!"
Plussat: "Great crew and plane"
Miinukset: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Plussat: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Miinukset: "nothing wrong"
Plussat: "service, on time,efficient boarding, no hassles"
Plussat: "Relaxed trip. We were well cared for. Again very good staff"
Plussat: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Miinukset: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"
Miinukset: "See previous comment. Airline service needs to be vastly improved."
Plussat: "All around service"
Miinukset: "That I had to get off of the plane."
Plussat: "Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice."
Miinukset: "Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!"
Plussat: "Excellent service and comfortable flight for a great price! The US carriers cannot compete with Lufthansa or any European airlines as a matter of fact."
Miinukset: "Touchscreen of the entertainment system was not very sensitive and had false readings. Annoying but not critical."
Plussat: "Complementary Drinks. Beautiful Flight Attendants."
Miinukset: "Tv didn't work most of time. Food was terrible."
Miinukset: "Delay of over 40 minutes and very dysfunctional entertainment system. Poor plan for connecting flights. We had to run to catch up the connecting flight. Very unpleasant experience"
Plussat: "wasn't Lufthansa it was actually Singapore airlines they changed my flight and it was very good"
Miinukset: "It was very good"
Plussat: "I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?"
Miinukset: "I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips."
Plussat: "Friendly staff, good food, free wine, comfy (as can be expected) seats AND AMAZING LANDING into Munich. OH! Good movie selection too!"
Plussat: "Great crew very attentive."
Miinukset: "Plane was old. Toilets were an issue. Entertainment centers were slow. Time to retire the, 747's"
Plussat: "The food"
Miinukset: "The seats"
Plussat: "The whole experience was GREAT!"
Miinukset: "Boarding was a little chaotic. Everyone kind of ran up."
Miinukset: "The plane left without us and we were still in the air. They shut down the airport in Frankfurt so we couldn't take off at our destination and when they allowed us to fly into Frankfurt, Lufthansa didn't wait and hundreds of people were stranded from different areas because of the closed airport to all flights. We waited 5 hours to rebook a destination back to the USA and traveling lasted 24hours. Right now I'm not sure if I'll be refunded my tickets for thedomestic airline flight. WE will NEVER want to fly out of Frankfurt and especially with Lufthansa. I have to say the people at the service counters were very nice and helpful but it took 5 hours to get serviced and were missed 2 possible connecting flights. Lufthansa was a good airline but that was 20 years ago. The airport is too big now has too many delays so I'll avoid it at all cost."
Miinukset: "The service provided by the crew was okay but their attitudes were horrible. It seems as though they did not want to work."
Plussat: "The flight staff was excellent!"
Plussat: "Great airplane seats in Prem. Economy."
Miinukset: "Information access to cancelled flights was horrible. Impossible to get assistance."
Miinukset: "They cancelled my flight and I spent 7-8 hours on phone trying to resolve."
Plussat: "Great leg room for economy class, polite and courteous staff"
Plussat: "Almost everything, the flight crew was friendly and timely, the movie selection was great, the flight left on time and arrived early."
Miinukset: "The temperature near my seat was very uncomfortable, to the point where I was sweating for most of my ride. The passenger next to me, also complained to me as well."
Plussat: "The seats were fairly comfortable"
Miinukset: "Service has really gone downhill the past year or two. Drink service was infrequent, and they ran out of food options; I was stuck with a kosher meal that tasted terrible."
Plussat: "Pleasantly greeted"
Miinukset: "Lack of space makes flying pure torture. When will airrlines get it regarding customer needs?! Crew not accessible in between serving times"
Plussat: "the staff is top notch"
Plussat: "The crew was very efficient and accommodating"
Miinukset: "Most of the announcements were hard to hear and understand"
Plussat: "As I noted above, both LH crews worked well. They were very professional, spoke languages as needed, accommodated passengers' requests, served edible food (mostly) and were visible and available throughout. The long-distance Airbus plane was comfortable enough. I like the idea of putting all the bathrooms downstairs ... but ..."
Miinukset: "... putting all the bathrooms downstairs might create difficulties for handicapped passengers. I am not sure how this is handled; perhaps help is provided, or perhaps there is one bathroom at flight-level."
Miinukset: "My tv screen stopped responding 6 hours into the flight so that I could not watch it for the remaining 2.5 hours"
Miinukset: "The only suggestion I would have is that the entertainment options could be a bit more updated. The movie selection was not as good as I have experienced it on other flights (--- other airlines have a better 'new release' selection)."
Plussat: "There was a particular flight attendant who went above and beyond to make our flight amazing!!"
Plussat: "I liked food, entertainment on board, atmosphere, professional crew, arrival on time"
Plussat: "Crew was nice."
Miinukset: "My family wasn't given a choice on the meal they were given which was hard because most of them don't eat fish (it was codfish). One of the flights was delayed 2 hrs & then didn't take off for 40 mins after the two hours because boarding wasn't started til 10 mins before it was scheduled to takeoff"
Plussat: "Nothing stood out. Legroom was ok."
Miinukset: "Boarding was confusing and poorly managed."
Plussat: "crew was so very helpful. Food was surprisingly good"
Plussat: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Plussat: "Overall, the flight was good. Seats on the international flight could have been a bit more comfortable. Entertainment was available and satisfying. The meals were good. Crew was nice."
Plussat: "Nice and easy. Very uncomplicated."
Plussat: "Food was good, many options with entertainment"
Miinukset: "The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York."
Plussat: "Easy smooth transaction"
Plussat: "Entertainment and seat space were great."
Miinukset: "They somehow managed to lose the entire flights luggage"
Miinukset: "TAP Airlines stranded us in Lisbon. They were late flying us from Vienna to Lisbon and then canceled our seats on our connection to JFK. Instead, they rebooked us on the next day's flight a full 24 hours after, refusing to rebook us on earlier flights on other carriers. Their customer service was as bad as I've ever experienced. Multiple agents admitted their company is terrible and doesn't care about its customers. The indifference to our situation was surreal. Lesson learned."
Miinukset: "We were never prompted to pay for our check in baggage at the time of purchase and so when we showed up we were forced to pay 85 euros for one checked bag for an international flight on top of a ticket that already cost more than $250. The luggage restrictions were never shown previously. Will never fly TAP Portugal again."
Miinukset: "Boarding gate too small. Suoer overcrowded"
Miinukset: "Two TAP flights today. Both flights delayed more than an hour."
Miinukset: "Lost luggage. Late arrival. Had to run."
Plussat: "Good food. More or less on time."
Miinukset: "No electrical outlets."
Miinukset: "They charge $100 to check a bag. Never again."
Plussat: "business class was great seat comfortable the lounge was very nice"
Miinukset: "Food on plane ok wish had more choices"
Plussat: "Friendly and helpful crew. Great food."
Miinukset: "Tap said that they could not find my seat (even through I paid Kayak / Webjet) and my tickets were cancelled. I lost my flight back and had to stay two days extra in a hotel and lost a day of work. Will never buy here again"
Plussat: "The flight was uneventful."
Miinukset: "The food was edible. The entertainment display was old. Not much leg room."
Miinukset: "There is only one unusual thing - the flight attendant was poking me to ask if I wanted food as I was clearly asleep and did not want to be bothered. There were still 90 minutes left till landing. Awkward and unnecessary and why in the world would she do that? Let people rest, please. :-)"
Plussat: "Flight was on time and landed safely."
Miinukset: "Boarding was quite chaotic. Seats were very cramped."
Miinukset: "Seats, food, no internet, no wifi no USB outlet Besically it's old time flight"
Plussat: "Good entertainment system"
Miinukset: "Flight crew could have been more polite"
Plussat: "The food dish was pretty good and there were many options for food."
Miinukset: "Space - there was zero and we weren't able to upgrade our seats. Big bummer on a long flight!! Also, our flight attendent would give us half full glasses of water... I didn't realize I needed to buy a few bottles of water before getting on the flight to be stocked. She sid this with all beverages. There was zero organization in the boarding process."
Miinukset: "Some not so friendly crew members on this flight. There was one tall, blonde flight attendant who wore so much perfume that I could taste it every time she walked down the aisle. You can't have that in an enclosed space. In this day and age of so many people having food allergies to nuts, why would you serve a dessert with almonds?? My daughter almost ate it because there was no warning label. It scares me to think what might have happened at 12,000 feet."
Plussat: "The food and air conditioning"
Miinukset: "I purposely got a seat in the front row for extra leg room next to my two friends whose tickets I paid for. The TV in my seat was broken and I therefore could not at all watch TV unless I moved to another seat. I ended up not being able to sit with my friends for the entire seven-hour flight. The flight was delayed multiple times. The first time it was delayed because they were doing an extra security search by hand in the Gated area awaiting to board the plane. I have never seen this in my life and it was definitely started. Then we were on board the plane for almost an hour before they made an announcement that they found a broken part on the plane and had to switch planes. It was all very fishy. Quite frankly that I want my money back."
Miinukset: "The movies could have been better. Food was average."
Plussat: "Seats were big and comfortable with lots of leg room."
Miinukset: "No entertainment on first 3 hr intra-Europe flight. Food was not good."
Plussat: "Great service on board, very attentive crew. Great food (Yes, it was good), modern aircraft."
Miinukset: "The boarding process at Terminal could be easier and simpler. They told us to set up lines way before the actual call."
Miinukset: "Flight left without us"
Miinukset: "Poor policy regarding musical instrument. Probably the only company asking to pay a special fee on hold or to buy an extra seat for a regular guitar. Ridiculous."
Miinukset: "TAP is the worst. I"d rather walk than book a flight with them."
Plussat: "Andrera Araijo was extremely friendly, attentive and energetic. She smiled through out the entire flight. Whether she was attending to me or a fellow passenger it was all smiles. She definitely made smile. God bless you Andrera!"
Plussat: "Lots of leg room, seats recline nicely, the flight was not full so there was room to move. AC power under the seats, plus an USB charger in every seat"
Miinukset: "The seats, just were not comfortable enough for that long of a flight."
Plussat: "Friendly crew!"
Plussat: "Crew was great."
Miinukset: "Check in desk people in Lisbon were very obnoxious and rude."
Plussat: "Clean planes. Reasonably comfortable seats."
Miinukset: "Boarding process with passport control in Lisbon seemed redundant. The transfer concourse doesn't allow access to VIP lounges."
Plussat: "Great planes. Very professional and helpful staff. Lots of leg room"
Miinukset: "Lobster appetizer was dry, hard, and tough. Steak dinner was prepared nicely, but of medium- low quality meat. Announcements are not heard in headphones, which in emergency situations could be dangerous. Noise reducing headphones supplier are effective in the noise reduction function, but not high quality audio resolution, with some dialogue intelligible. Business class seat wasn't a full recline as are those of most competitors, but it was comfortable. I didn't see any snack offerings that most other airlines have available between meals."
Plussat: "The captain and the crew were excellent."
Miinukset: "Upgrade the entertainment system."
Plussat: "Big space between seats. Best screen entertainment."
Miinukset: "Food was only average. Especially fish."
Plussat: "Comfortable plane, pleasent stewardesses, good tv's/entertainment options."
Miinukset: "We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!"
Miinukset: "Being sat in a middle seat. With that being said, it was OK. No problems."
Miinukset: "some chaos at boarding, with redundant passport control. Upon arrival, we were held for 45 min at JFK, as the gate wasn't ready and the crew had the engines running and fumes penetrated the cabin that made me almost sick. I guess that's not much of a TAP fault, but it was a bad finish of an otherwise uneventful flight..."
Plussat: "Everything ran as expected or better. Great plane, crew, entertainment, and food. We will definitely fly TAP again."
Plussat: "Loved that seats were new and comfortable. The entertainment system was also newly updated and had plenty of options for everyone."
Miinukset: "Only thing I didn't like was that the airline doesn't offer wifi!"
Plussat: "Flight Time was short and arrival and departure times excellent."
Miinukset: "Could have had more recent movies and more variety"
Plussat: "We really like the crew"
Miinukset: "If they offer something to drink"
Plussat: "The plane was new and very comfortable"
Miinukset: "Free snack"
Plussat: "Crew was friendly"
Miinukset: "Tv screen didn't work, stuck on an airplane for 8h without any entertainement. Had to pay an extra €120 to check in my bag, because it wasn't mentioned in the confirmation that my ticket didn't come with checked-in luggage. Moreover, the food on the plane was terrible ... Thank god it was a relatively cheap ticket, but would never take this airline again though."
Miinukset: "seat 53d has sound it the screen broken personal spot light also out of order everything is old"
Miinukset: "The boarding is very bad, you can not board 400 people in 15 minutes, the result will be, you will arrive one hour late! Also, Why the crew wear gloves when pick up left overs but not when serving the food? Really the crew training, it is very poor to sat the least. Arlindo."
Miinukset: "No USB outlets"
Plussat: "Great service and food"
Miinukset: "Entertainment system was broken."
Miinukset: "Uncomfortable chairs. Long lines because I couldnt do online booking"
Plussat: "They give you free pillows and blankets."
Miinukset: "First, this airlines charges up to $150 for the first checked bag. They don’t even inform you of this at any moment while purchasing you ticket. You find this out when you get to the airport. Second, they charge you for everything in this flight. They say the entertainment is complementary, but you have to pay for headphones. On the shorter flights, they even charge you for water!"
Plussat: "The staff was very friendly"
Miinukset: "It was a long flight and for a period of 3 hours if you wanted anything to drink you needed to go look for it. They should have come around with water every 2 hours is my suggestion"
Plussat: "I couldn’t have wished for a smoother flight for both ‘legs’."
Miinukset: "Again, the entertainment offering could be better for the translatantic flight."
Plussat: "good service"
Miinukset: "cramped chairs and an attached box under my seat limiting foot space. Also i didn't like having to plug into their wifi and pay a fee.so i didn't use it. couldn't figure it out either since my phone had been stolen at the MAD airport and all I had was a kindle fire."
Miinukset: "A low cost company trying to compete with bigger company and prices too high for what you got."
Plussat: "At least this A330 had seat-back IFE unlike another A330 I've flown with AirEuropa, but the selections are very limited."
Miinukset: "Limited selection in the IFE."
Plussat: "Crew was great, however boarding could be improved. Too many checks and waiting to board."
Miinukset: "The seats were very uncomfortable for a long flight. There was also no air circulation so it was extremely hot. The fact that we had to pay for internet is ridiculous. How much more money are these airlines trying to pump out of us? I will not be flying with air europa in the future."
Plussat: "Relatively on time"
Miinukset: "Chairs where uncomfortable, food was poor quality."
Plussat: "Good service and comfortable flight"
Plussat: "Crew was very pleasant and helpful"
Miinukset: "No outlet to charge a phone"
Miinukset: "The food was terrible."
Miinukset: "Food was paid although it was not a surprise. We did not have anything so can't really judge here? No onboard entertainment."
Miinukset: "old planes, bad food, no individual tv screens, no choice movies, no air vents."
Miinukset: "Every flight was at least an hour delayed. We were insanely late for our connection flight due to a totally unnecessary delay at the first airport. We then SPRINTED across the whole Madrid airport and then when we arrived to second plane was TWO HOURS delayed. The staff always seemed to be working, but was completely inefficient in getting anything done. It took them 20 minutes to respond to our notice (we pressed the air attendant button on our seats) and then told us we couldn't get snacks because they were giving out pizzas, which took another hour. Every single part of our flight was delayed and inefficient... with no reason ever being given. It was pretty miserable overall and I will likely never use Air Europa ever again."
Miinukset: "I had to add luggage into the booking. In short, that is impossible to do on the website, and very little information about luggage in the booking procedure. So, the passenger didn't take any changes and asked me to book flight with another airline. Which I did, and found out that canceling is not a thing that you do either...."
Miinukset: "Airplane seats were small and too firm Airplane entertainment system was terrible"
Plussat: "Everything was fine! I slept most of the trip as I was lucky enough to get a window seat. The food was okay and I actually quite liked the red wine I had."
Miinukset: "Can't complain! As I said for the way there, I would prefer not to have to pay to pre-pick my seats, but we choose the random option and I still got to sit next to my cousin (who I was traveling with) for all 4 flights of our trip."
Miinukset: "the transfer took 30 minutes - why land in the most distant place in the airport to transfer to next flight. get your logistics together."
Plussat: "Timeliness cleanness food movies"
Miinukset: "Not on time. Delayed boarding and flight. Was told by customer service on the phone that I would not have to pay for checked luggage from Madrid to Barcelona since I am a tourist....guess what? It was a big fat lie. Had to pay 60 Euros to check me and my daughter's bag!"
Plussat: "departure from JFK to Madrid was on time"
Miinukset: "Comfort is not equivalent with price. Very tight seats. On the way to Madrid no personal entertainment system. On the way back personal entertainment system was very, very lagi, additionally reset itself during movie fief times, and from where I was seating other people had the same issue. Coordination at airport was also not the best after landing at JFK, because we spend almost 50 minutes in airplane waiting for docking."
Miinukset: "Food can be improved"
Plussat: "All went well. As above"
Miinukset: "No complaints"
Miinukset: "The fact that a 8 hour flight doesnt have any sort of entertainment for the guest's or the ability to charge your own entertainment devices is absurd."
Miinukset: "I particularly hate this airline as the flight teams always seem overworked and under prepared. The flight attendants were yelling at all the passengers and threatened to kick people off the plane for trivial reasons. At the end off the day I guess you get what you pay for as this was the cheapest flight available and the service was mediocre at best"
Miinukset: "Old plane. Poor entertainment. Average food. Average staff."
Miinukset: "Lengthy boarding process Overwhelmed, unhelpful crew members. Dysfunctional entertainment system"
Plussat: "On time. Plane well kept. Staff friendly and efficient. And the food was surprisingly tasty."
Miinukset: "No individual videos. No power outlets at your seat"
Miinukset: "They closed the boarding doors early and I ran thru the entire airport to get there and they wouldn't let me on because my flight was delayed. THE WORST"
Miinukset: "My flight was delayed 4 hours and I've missed very important meeting and event I had to attend to In NYC!"
Plussat: "Entertainment was non existent for such a long flight. Crew could not speak very good English and weren't attentive at all."
Miinukset: "No entertainment for long flight except mr bean. The way to Madrid was much more enjoyable. Same airline. Oh and wifi=30$ for 50 MB. I use that in 2 min so way too little data with each package."
Plussat: "Convenience - nonstop to/from Madrid"
Miinukset: "Food, entertainment (lack of), comfort"
Plussat: "Blanket and pillow meal ok staff friendly and attentive"
Miinukset: "No boarding call headphones sold crush to get on flight"
Plussat: "I was surprised by the food, and the crew was always kind, warm, and welcoming. I liked that we got two meals for our trip and that the flight was smooth. We weren't delayed at all and everything was incredibly efficient. I was really impressed for a low-cost flight."
Miinukset: "My partner was really uncomfortable, as the distance between seats is pretty insufficient. I was only comfortable because I am a particularly short person. Also, it was a little disappointing that the TVs on our first flight didn't work and that there were only two TVs for the whole back cabin during the second flight. That is not the end of the world, though, and I think that even on a budget airline, seat sizes are unfortunate. Also, the timing of the movies was really strange. They couldn't fit in two movies for an 8 hour flight because they were timed poorly."
Plussat: "Crew was polite"
Miinukset: "No entertainment at all."
Plussat: "Flight attendant could tell I was very uncomfortable sitting in my seat. My knees hit the seat in front and the person in front was basically sleeping on my lap. He told me there were other seats available for me to be more comfortable. He didn't have to and that was really great. Thank you."
Miinukset: "I told the check in person that I wanted an emergency exit seat so I could have more leg room. She said it was 20€ More. I said I would pay it. She made a change and said it wasn't necessary to pay. I was very happy. When I got on the plane, I realized she never gave me an emergency exit seat."
Plussat: "The flight ayendance on the place really nice. The food very good."
Miinukset: "I had a visa to fly to new york and she sid not let me chexk it because she was telling me i did not have the right papers . I had a visa ans the right papers to fly and she told me i had to make a ESTA. WHEN I ALREADY HAD MY VISA!!! SHE did not know what she was doing snd i had to spent 34 dollars at the airport because an agency made it for me. When i got in madrid airport the flight attendance told me that the Esta was not necessary for me as i had a visa. So the woman in barcelona got me crazy and I spent my money i wasted my time for nothinf and i almost miss my plane!!!!! Embarassing how they can have workers like that!!!!! Terrible!!!"
Plussat: "Flight was good. The flight attendants were very nice and accommodating. The boarding process was a little chaotic and not well organized. I would definitely fly them again."
Delay delay and again delay
The worst flight in decades.
The transfer from terminal 4 to terminal 1 was horrible at jfk taking buses and walking outside of the terminal and the TSA was horrible and slow
Food so so. Very professional staff
The return flight food was more than disappointing. After two weeks of fine Italian food the fare was only fit for prison.
The flight left 20 minutes late arrived about ten minutes lates. It took 30 minutes to revive our bags even though priority. The flight and crew were fantastic.
seats hard,poor food ,suspect it was an older plane
Flight attendants seemed annoyed and not happy to be there
Terribly slow check-in. Boarding ok-front and rear plane entrances were used. Short flight so no food.
Royal jordanian Website says check in closed 45 minutes before departure. In reality, it close 60 minutes before. Due to another flight delay, we arrived 50 minutes before. We didn't get our flight and had to but other very expensive tickets for the same flight the next day. Very disappointing.
Good service. Horrible condition of seat cushion in main cabin. They feel like a piece of plywood
Service was great. Plane in good condition except for the seats in main cabin; zero cushioning for a torturous 8:5 hr flight.
I was not able to travel this flight because you would not honor my legitimate claim for a death in the family as a third party seller of tickets.
Packed. Small seats. Sick passengers. Boarding slow.
Old plane from the turn of the millennia. Crew was nice but we had delays and then emergency landing and that delayed a lot. Food was mediaocre and entertainment was non existent because of the age of the plane
The flight was shaking the whole time. We paid for kosher and gluten free, and we didn’t get it and as a family, we paid for sitting together and they put us separately. The crew was very unimpressed It looks like they don’t care. It’s looks like they don’t even care from our situation. Very poor flight will never book again with ITA.
The entertainment didn’t work we order food gluten-free and kosher and they promised me they will have it and we pay for it and still on the flight. We didn’t get what we paid for. The plane was shaking the whole flight.
I would highly recommend to anyone to fly this airlines. I would fly with them again, the flight and crew were amazing, the only thing that wasn't so good was the food but no big deal. I'd still fly with them again for another long flight. I had lots of room with the seat as well.
Honestly the flight was great, the flight crew was great. I would absolutely fly with them again for another long flight like this. The food was the only thing that wasn't so great but not that big of a deal...I would highly recommend to anyone
I recommend to fly with this company excellent service
ITA lost our luggage when we arrived to Venice. This trip is for our Honeymoon
Sandwiches needed something like mustard
The ticket counter did not even open until 8:30 AM. They could not find our reservation even though we had a confirmation number. After about 20 minutes they finally found our reservation. They would not let my daughter and son-in-law book a seat online because they had an infant. So they had to get seats at the ticket counter which by this time there was not any decent seats left.
We were delayed leaving so we missed our connection. They paid for all of the travelers with us to get a hotel room but the hotel sold out and some people had to sleep in the lobby. All in all a pretty horrible experience.
Flight was awful. Team wouldn’t check our bags to final destination.
Great service as usual thanks
The quality of the food must be improved Everything else is perfect
Sitting very tight less than what I expected beverage and snacks below par over all for relatively short flight ok wish other better cheap airline may have better service with less money
Great ride with excellent service
Service was great - flight attendants, on time, etc. the food was ok and the movie choices were limited…. But those things are minor in comparison.
On time Check in. That was not good after sittng in our sits, having been to change the places!
I wish there was ways to charge the phone while in the flight and that the service was better.
A few things, the boarding process was very bumpy and complicated with an interview and things that seems out of order. Once in the plane I think the entertainment was very poor. They advertise wifi, and tv programs as well phone signal and none of it worked properly. There was also no way to charge the phone or electronic devise while in the flight.
The seats are old and very uncomfortable and it felt dirty. The crew where very unhelpful and unwilling. They ran out of vegetarian meals and just didn’t care about it. It was just an awful experience.
Deplorable never fly again
Deplorable, never fly again
Was very uncomfortable fly, chair to old and uncomfortable. People from my back pushed back the chairs the whole fly.
You screwed up on my flight, then didn't apply my meal choice to the airway so I didn't have anything to eat the whole 8hour flight. and whats up with the second piece of checked in baggage not being allowed? You should tell customers theres a baggage embargo.
you screwed up on my meal choice and I didn't have anything to eat the whole 8 hour flight.
Very rude flight attendance. No accommodation for special needs. Food is horrible. Very disappointed. Won't fly with ITA again!!
Very comfortable for this kind of airplane : Canadian bombardier
Boarding in the heat was not pleasant
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.