This flight was canceled and we were told flight doesn’t exist, delta did a horrible job.
D lta is pretty good, not a big fan of American. Had a lot of issues with connections and American, not with Delta recently
The airport was chaos. TSA was a massive line and took forever. Everyone thought they would miss their flights
Plussat: "Yes, turned out perfect"
Miinukset: "Awesome accomodations, delta really cares about your needs. Thank you!"
Plussat: "Seat was comfortable and the crew was courteous."
Plussat: "I loved being upgraded to first class and the crew was so attentive."
Miinukset: "Nothing, glad this was a better experience than the trip to Miami."
Plussat: "Very pleasant crew. Very helpful And always smiling"
Plussat: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Miinukset: "Nothing I can think of-10/10"
Plussat: "Amazing entertainment display and the boarding process is smooth."
Plussat: "Movies were good, once in flight it was a smooth ride"
Miinukset: "Communicate better during the delay"
Plussat: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Miinukset: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."
Plussat: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Miinukset: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Plussat: "Arrived on time and smooth flight though it was completely full"
Miinukset: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Plussat: "Very comfortable seating!"
Miinukset: "The landing was a bit rough. Lol"
Plussat: "Staff are adept at dealing with these issues but it is a systemic problem."
Miinukset: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Plussat: "Clean plane, quick turnaround"
Plussat: "The take off and landing were very smooth and the crew was nice."
Miinukset: "Crying baby aboard"
Miinukset: "A 7+ hour delay!"
Plussat: "Not too bad once we got on the plane"
Miinukset: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Plussat: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Miinukset: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Plussat: "Very nice and courteous crew."
Miinukset: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Plussat: "Seats. Service. Timing"
Plussat: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Miinukset: "No tv screen"
Plussat: "Friendly, efficient"
Miinukset: "All went well"
Plussat: "Good friendly staff. Delta Studios is neat."
Miinukset: "Small plane , last minute seat change, half hour delay"
Plussat: "They gave me extra pretzels and 2 cans of soda"
Miinukset: "The seats were awful.. Miniscule"
Plussat: "Very professional cabin crew"
Plussat: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Plussat: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Plussat: "It was on time"
Miinukset: "This flight was cramped. Not enough stretching room. Hard seats"
Plussat: "Finally got upgraded!"
Miinukset: "Flight was delayed"
Plussat: "Delta graciously rebooked us on a different flight."
Miinukset: "Late delayed notification after we reached airport and kept delaying for several hours"
Plussat: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Miinukset: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Plussat: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Miinukset: "I don't like flying so there really wasn't anything I liked."
Plussat: "Exit row seat with no seat in front. Was able to stretch legs."
Plussat: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Miinukset: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Plussat: "Pretty much nothing"
Miinukset: "Delta. They just hate their passengers"
Plussat: "They had good entertainment for free. There were movies, tv shows, and games."
Miinukset: "The plane was delayed for 5 hours and the ride was longer than expected."
Miinukset: "My bag was damaged when I arrived at Orlando."
Miinukset: "Food and entertainment as always."
Plussat: "I got home. That's the highlight. We didn't have any incidents."
Miinukset: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Plussat: "Crew was nice"
Miinukset: "Always a delay with Delta"
Plussat: "The crew were wonderful, efficient, and professional."
Miinukset: "On this Delta flight operated by Virgin Atlantic one of us was unable to check in or change our seats. You think you are getting Delta but everything must be done through VA. VA bag weights are less than Delta and the seat was incredibly cramped. We both had to sit with our legs bowed to the side as the seat ahead was so close. For nine hours we were cramped and could not sleep due to only be able to squeeze into one position. To get into the seat I put on leg in and then sat on the armrest and then brought my other leg up and then lowered my but into the seat. I am not even 6 feet tall and had this issue. So due to the difficult online check-in and seat selection and to the cramped seats we will never fly Virgin Atlantic again."
Plussat: "Comfortable seats and great flight attendants."
Miinukset: "The boarding. Having to wait for people to place their carry ons."
Miinukset: "Only food available was pretzels. Not even peanuts or cookies."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Miinukset: "baby food could have been served baby bassinet installed only after asking multiple times"
Plussat: "Yes everything was perfect"
Miinukset: "Everything including food was excellent"
Plussat: "The food and the selection of movies"
Plussat: "customer service was great and the food :)"
Plussat: "Every thing normal and in time"
Miinukset: "Food was everage"
Miinukset: "No usb chargers on plane"
Plussat: "good people /service, good food and comfortable seating nice experience all in all"
Plussat: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Miinukset: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Plussat: "Everything was great."
Miinukset: "Waited on the plane for a while before takeoff"
Plussat: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."
Plussat: "The crew are very friendly and in general and the flight was very nice"
Miinukset: "Need to have a bigger seats"
Plussat: "Attaturk airport, nothing about the flight itself"
Miinukset: "Rude staff & flight attendants."
Plussat: "Comfortable seats, good food and in flight entertainment"
Plussat: "The hot stewardess. She not only was gorgeous she smelled fantastic. What a treat to look at! Hire more beautiful women. Fire the fat ones."
Miinukset: "No where to stash my legs. Why bother to have feet, knees and legs while flying. While flying economy class, airlines should require amputation of legs at the hip. You should just do it because at the end of a long flight your legs will fall off anyhow. They will be rotten and full of ganggreene from no blood flow."
Plussat: "Crew was good"
Miinukset: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
Miinukset: "crew was so helpful"
Plussat: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Plussat: "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."
Plussat: "Boarding was smooth. Staff friendly. Great selection of movies."
Miinukset: "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
Plussat: "Food was good but needs bigger portion."
Miinukset: "Not many choice for drinks, some fly attendance need to know smiling is good ."
Plussat: "food was good"
Miinukset: "wifi was announced but did not work"
Miinukset: "Comfort, service, food"
Plussat: "Pleasant, very standard flight, arrived safely."
Miinukset: "Flight time left origin very very late at night, would suggest to leave earlier in the day"
Plussat: "Staff was friendly"
Miinukset: "Seats too narrow and no leg room."
Miinukset: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Plussat: "Attentive crew, great food including perfect attention to our pre-arrangement for vegan meals. Good entertainment selection."
Miinukset: "No wifi at Istanbul airport."
Plussat: "Everything was very good"
Plussat: "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
Miinukset: "No complaints"
Plussat: "Very professional. Also the transfer in Istanbul was very easy."
Miinukset: "I felt cramped in my seat. the footrest, rather than helping, got in the way of extending my legs."
Plussat: "The entertainment and accommodations were superb. I appreciate all the things they think of to make you comfortable. The seats were a bit hard but they reclined nicely."
Miinukset: "The first delay during my trip was due to an emergency but my layover was delayed again. I'm not sure if this is an outlier event or if this is a pattern."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Plussat: "Very friendly and accommodating staff. Helped us with luggage. Also, the food was excellent and abundant."
Miinukset: "There was not enough milk while they know there is alot of kids"
Plussat: "Food, service, comfort packs."
Miinukset: "Not much Very decent efficient operation Always room for improvement"
Miinukset: "Horrible customer service. We paid in case of change in flight plan .your airline said no money back."
Miinukset: "Worst wheel chair service"
Plussat: "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good."
Miinukset: "When boarding no air ventilation on board, so air is hot like sauna. After departure air condition is excellent."
Plussat: "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for."
Miinukset: "Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved."
Miinukset: "not all the crew spoke English"
Plussat: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Miinukset: "The workers at the boarding they don't have good language to new people they think every one should know every thing about Turkish schedule and other information, It is a little bit strange to have no where to sit at Instambul Airport while having wheel chairs for sick people after bringing them at the waiting place where do you think they will be sitting."
Plussat: "Loved the seating space"
Miinukset: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."
Plussat: "good selection of movies free drinks"
Miinukset: "food was not too good"
Miinukset: "Delayed a couple hours."
Plussat: "Almost everything. Food ..."
Miinukset: "Was great overall."
Plussat: "fast and friendly checkin, fast boarding, easy transmit"
Plussat: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Miinukset: "Food could have been better"
Miinukset: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Plussat: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Miinukset: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Plussat: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Miinukset: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Miinukset: "Boarding crew was nasty will never fly with you guys again"
Plussat: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Plussat: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Plussat: "Generally very pleasant flight"
Miinukset: "No complaints"
Plussat: "The boarding process was short and quick. Entertainment choices were excellent."
Miinukset: "I was hoping for a more traditional Austrian meal but the food was just fine."
Plussat: "Flight on time, and luggage was at destination. Crew OK"
Miinukset: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Plussat: "Efficient boarding, friendly crew, easy flight, on time arrival"
Plussat: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Miinukset: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Plussat: "Food, entertainment options, business class seats that lay flat"
Miinukset: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Plussat: "All flights were on schedule"
Miinukset: "No place to put my feet. No foot room"
Plussat: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Plussat: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Miinukset: "This was a great flying experience."
Plussat: "Highly efficient transfer (45 minutes between flights)"
Miinukset: "too short a time to transfer between flights as a very long distance between gates,"
Miinukset: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Plussat: "The service was superb!"
Miinukset: "The flight was too short."
Miinukset: "May bags didn't make the transfer and were sent on to me the following day."
Plussat: "Arriving alive. Attentive service was a nice bonus."
Miinukset: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Miinukset: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Plussat: "On time departure, friendly staff"
Miinukset: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Miinukset: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Plussat: "The service. Very attentive staff."
Miinukset: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Plussat: "easy boarding"
Miinukset: "bad seating. you previously provided a comfort kit but discontinued it."
Plussat: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Miinukset: "Nothing - it was a great flight"
Miinukset: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."
Plussat: "The venue was overall ok"
Plussat: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Miinukset: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Plussat: "All flight members were servicing very pleasantly"
Plussat: "The crew were very nice"
Miinukset: "Toilets could be cleaned more often"
Miinukset: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Miinukset: "I luked the atmosphire and the silence ."
Plussat: "Their first class looked very comfy"
Plussat: "everything on time, good selection of movies"
Miinukset: "the food....pretty bad"
Plussat: "Never again with KAYAK. Sorry."
Miinukset: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Plussat: "Wonderful experience"
Plussat: "Everything went well other than what was served for breakfast."
Miinukset: "The food that was served for dinner was fine. Some fruit/yogurt would have been far better for breakfast than the muffin that was served."
Plussat: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."
Miinukset: "Seats in economy class were crammed with next to no leg room"
Plussat: "Food, courtesy of flight attendants."
Miinukset: "Old plane. Very little space in chairs."
Plussat: "Exiting the aircraft."
Miinukset: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."
Very bad turbulence for half of the flight,only 75% of the passengers were served a meal as the turbulence was so bad,crew did a great job.
Everything was okay, Poor drink selection
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Flight got delayed for six hours
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
I Like Everything, I like flying Lufthansa, and I like the food in Lufthansa, Thank You very much for everything 🙏
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service."
Plussat: "The crew was Ok except at the beginning when they could help more inside the plane with finding the seating."
Miinukset: "I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed."
Plussat: "Super confortable"
Plussat: "More space for the kids!!"
Plussat: "Everything very excellent"
Plussat: "Crew was helpful, food was good"
Miinukset: "Seating could have been better"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "All except bfast"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Very nice crew"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Plane was clean and a little more roomy than most long distance flights."
Miinukset: "Entertainment system in my row didn't work correctly. Flight delayed due to weather. On board announcements said Lufthansa would rebook passengers with connecting flights and tell us arrangements as soon as we landed. No sign of Lufthansa reps at arrival gate area and zero directions on where to go. Had to walk miles through Frankfurt airport , go through immigration and security again without any direction one where to find Lufthansa and when finally found Lufthansa service counter it was understaffed with long lines and confusion. By time we learned rebooking, we almost missed rebooked connections. So much for German organizing and efficiency."
Plussat: "Our cabin service was superb Our seats were wonderful"
Miinukset: "Nothing it was perfect"
Plussat: "Service, food, efficiency of staff and departure and arrival"
Miinukset: "All was better than expected."
Plussat: "crew hospitality. timely take off"
Miinukset: "Prolonged stop over in Frankfurt"
Miinukset: "professionalist from the whole crew"
Miinukset: "I was very irritated and angry about the checking in procedure at Charles de Gaulle airport in Paris. Lufthansa representatives were extremely slow and inefficient. I already performed the check in online. What is the purpose of online check in if I had to wait in line almost an hour only to drop off my luggage???!! Very unpleasant experience."
Plussat: "Clean plane. Friendly staff"
Miinukset: "Worst selection of movies."
Plussat: "Always professional in every detail Great food Great customer service"
Miinukset: "The variety of drinks"
Miinukset: "no screen for movies getting all aboard without dividing into sitting numbers."
Plussat: "In time on arrival with a good chance to catch the next flight"
Miinukset: "Did not get the food of my choice. The system was blocked for early check in."
Plussat: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Miinukset: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."
Plussat: "I was rebooked on another flight earlier."
Miinukset: "Nobody bother to call me or email me. No Lufthansa or kayak . I called Lufthansa and have them rebooked my flight. And they were wonderful."
Plussat: "No surprises Plenty of leg space for economy Good food"
Plussat: "Service, flight, everything was flawless. Departure and arrival ahead of time. Great staff. Congratulations to Lufthansa. Keep it up."
Miinukset: "I liked everything."
Plussat: "A380 flies smoothie."
Miinukset: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Miinukset: "The flight was a replacement for a cancelled flight. In addition to this, it was delayed. The flight attendants did not compensate for our inconvenience and were not very friendly or available in general. The incoming flight had been delayed by hours, with boarding and deplaning and a very bad attitude."
Plussat: "New airplane, very nice and comfortable. Great service. Smooth flight.. 10 hours - no turbulence. :)"
Miinukset: "They lost Both of my laguages."
Miinukset: "No air vents"
Miinukset: "They only had two meal options and the ran out of the vegetarian option. There were many people on the flight that didn't get a meal or had to take the meat option when they would have preferred the pasta."
Plussat: "Crew was good"
Miinukset: "Space is horrible on seat 64A economy seating in the 380 is very tight"
Miinukset: "The AC was set to way too high temperature. Very uncomfortable. Sweaty and smelly Lufthansa style. I asked to adjust the temperature - the flight attendant said she would . Maybe they fixed it next flight. The temperature is set up by sections. All othe sections were ok except the one with the row 79 in it."
Plussat: "Everything! Service, entertaintment, smooth flight"
Miinukset: "The food could be better. I had the chicken dinner which was not very impressive. And the bread was horrible."
Plussat: "Flight was delayed"
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Delay and change of terminal last minute
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Miinukset: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Pleasant crew. Appropriate and efficiently served snack."
Miinukset: "Boarding and disembarkation were slow."
Plussat: "Staff were professional and polite."
Miinukset: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Miinukset: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Miinukset: "Head support for 6 feet plus people on seats would be good"
Plussat: "Entertainment was amazing"
Miinukset: "Seats a bit hard"
Plussat: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Miinukset: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Miinukset: "They left my bag off the plane. Ridiculous."
Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plussat: "My seat"
Miinukset: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plussat: "The flight arrived a few minutes early."
Miinukset: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Plussat: "The crew were amazing and the flight was very smooth."
Miinukset: "Keep up the good work"
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Plussat: "Restrooms clean, decent food and drink, nice cabin crew."
Miinukset: "No complaints"
Plussat: "Professional crew. Good boarding."
Miinukset: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Plussat: "The staff was very helpful and professional. Promp response to calling for attention."
Miinukset: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Plussat: "Lovely staff, good food, great movies."
Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Miinukset: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Miinukset: "OLD plane without comfort or entertainment"
Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"
Plussat: "That we didn't crash"
Miinukset: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Miinukset: "Only one queue for boarding. Flight late on arrival."
Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"
Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Plussat: "Speed, crew, and reliability."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Plussat: "Quick (relatively) flight."
Miinukset: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Plussat: "Boarding was very efficient."
Miinukset: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Plussat: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Miinukset: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Miinukset: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Plussat: "Enough space good wine and on time"