Etsi halvat lennot välille Porto - Suomi

Miinukset: "I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals"

Plussat: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"

Plussat: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Miinukset: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."

Miinukset: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."

Miinukset: "Cramped economy seats compared to Bombay to Munich flight."

Miinukset: "Never happened,missed flight"

Plussat: "Great crew, food, entertainment and drinks."
Miinukset: "Only thing that could be improved is comfort. They provide a small pillow and blanket, but even with those, it is very difficult to sleep."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Miinukset: "Food was mediocre."

Plussat: "Other than being too late it was everything ok."
Miinukset: "We had a very late departure but it wasn't anything Lufthansa could control"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "flight was good"
Miinukset: "nothing"

Plussat: "Still use silverware and provide blankets, pillows, headphones, nice clean plane"
Miinukset: "The tv monitor had very limited options and froze about every 5 minutes. The screen was either very unresponsive or would freeze"

Plussat: "Leg room"
Miinukset: "No internet"

Plussat: "We were kept informed of prigresd"
Miinukset: "Delay"

Plussat: "Entertainment system was superior and flight crew very nice. Plenty of drinks and food available."
Miinukset: "Seats and food are typical for airline economy class"

Plussat: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Miinukset: "NA"

Plussat: "Lots of food with free wine"

Plussat: "Room to stretch out in, the benefit of extra space on the tray; relaxed crew, and quiet co-travelers."
Miinukset: "Nothing to not like. Wish all flights would be like that."

Miinukset: "Missed transfer, despite assurance before takeoff."

Plussat: "The food was good."
Miinukset: "The seats were not too comfortable and the video screen was small."

Plussat: "New planes, friendly staff, decent space even for economy, great food"

Plussat: "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."

Miinukset: "Too crowded seats were very close"

Plussat: "Individual screens for all seats with a varied selection of entertainment options. Plenty of room under the seat for my carry-on. (It helped that no one was in the seat next to me.) Beverages were offered frequently. Smooth flight, smooth landing."

Plussat: "They did get us other flights home and got us a hotel to stay in. There were meal vouchers but it was so late by the time we were rebooked we could not eat dinner and our flights left too early to be able to use them, but it was a nice effort on their part."
Miinukset: "They cancelled the flight due to mechanical issues which was understandable. The problem was the chaos at Frankfurt airport because the instructions given to us to get to the Lufthansa service desk were totally inadequate. At least we didn't have to sleep at the airport like some passengers did."

Plussat: "It got me to my destination safely."
Miinukset: "The seats are way too close together for such a long flight. I fought off a panic attack for much of the trip. It was suffocating. I should not be able to give the person in front of me a head massage. The personal space humans should have was horribly invaded. I'm a 62 year old woman who's in good shape but even for me it was an act of gymnastics to get in and out of my seat. On my flight to Europe on the 13th with your airline our section of the plane did not have working monitors so it was like watching paint dry for 11 hours. So boring!"

Miinukset: "way too difficult to try to get exit row seats- I went on line precisely 23 hours before the fight and could not figure out the exit rows- legend said they would be marked by a red line but were not. Very frustrating."

Miinukset: "Canceled and delayed flights are unavoidable but deceitful customer agents is unacceptable. We will never fly Lufthansa again."

Plussat: "I paid an additional fee for a seat with more legroom....a great investment! Also, crew members were very attentive and courteous."
Miinukset: "All good"

Plussat: "A380 flies smoothie."
Miinukset: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."

Plussat: "Boarding was okay, we still had the rush towards the beginning and the concern is always finding overhead space"
Miinukset: "Apparently if you're not awake when they ask you your choice, and it comes time to pass out food and you're awake... You don't get any. Really horrible. Food being handed out, you're hungry and not even an offer. They simply skip you."

Plussat: "Everything was great on the flight! The food was good and we had a lot of drinks! The service is really good"

Miinukset: "Boarding was a little chaotic. Everyone kind of ran up."

Plussat: "Everything! The food was nice, I liked the entertainment too!"
Miinukset: "That my fellow passenger took some of my limited space due to being obese:("

Plussat: "The flight was on time, the staff was attentive"
Miinukset: "1) I was assigned a different seat than I selected when booking. 2) Cake was served as the only food option - poor nutritional value."

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Miinukset: "The head rests were very uncomfortable."

Plussat: "excellent seats, service, food, entertainment."

Plussat: "The plane itself. The pilot, the flight attendants and the wonderful food."

Miinukset: "The special menus items do not cater to people who have peanut and tree nut allergies. i was only able to eat pretzels and drink coca cola."

Miinukset: "Very crowded, the lady behind us was coughing her lungs out the whole flight. Flight was smooth but arrived behind schedule. Actually landed on time but we didn't get to the terminal for almost 15 minutes. The Frankfurt airport is a nightmare, worst designed airport I have been through."

Plussat: "Had a negative impression after previous flight a few years ago. However my opinion has changed. The new aircraft was very comfortable and liked the toilets being below deck."
Miinukset: "In flight announcements not loud enough and did not come over the headphones."

Miinukset: "I did not like the bathroom downstairs."

Plussat: "Great food, entertainment, comfort, and crew."
Miinukset: "Our layover was too short and going through customs, transferring our bag, then going through security again made us miss our connecting United flight."

Plussat: "Nothing really. Seats are very uncomfortable, crumbled together with little space. Food quality is poor, selection of movies are very limited, tv screens are old, outdated screens. Poor selection of alcohol drinks, coffee is very poor. To be short, Typical american airline like delta or american airline with nothing good or special for transcontenintal flights. Does not allow 2nd luggage to check in without fee. For $1000 ticket I would expect more. There are a lot of companies who provide much better service for international flights: like Virgin Atlantic, British airways, Aeroflot, etc. I don't even want to mention Asian and Gulf company with much superior service. Boarding is nightmare, they make you stand for half an hour to board! Total rip off!!!"
Miinukset: "Stuardess and stuards were nice but nothing Else worth to mentioned. Quality of service poor to average at best."

Plussat: "Crew was great and the plane was clean."
Miinukset: "Nothing."

Plussat: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Miinukset: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."

Miinukset: "When its rain we shouldn’t walk to the air plain"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Fast boarding"
Miinukset: "Slow in refuelling, got us delayed for 40-"

Miinukset: "Crew members in Amsterdam were very rude and disrespectful"

Plussat: "The aircraft"
Miinukset: "No overbooking next time!"

Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Plussat: "The flight crew was so friendly and the food was really good."

Miinukset: "The plane was very hot"

Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."

Plussat: "KLM staff is great"

Miinukset: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Plussat: "The crew were amazing and the flight was very smooth."
Miinukset: "Keep up the good work"

Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Miinukset: "Our lougage did not arrive"

Plussat: "Flying with KLM is a pleasure"

Plussat: "Good selection of movies."
Miinukset: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Plussat: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Miinukset: "No complaints about anything."

Miinukset: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Miinukset: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Plussat: "The entertainment options were good."

Miinukset: "Flight was cancelled."

Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."

Plussat: "Friendly in-flight personell"
Miinukset: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Plussat: "Sound was broken on my TV set!"
Miinukset: "Called stewardess twice to assist. No response!"

Plussat: "Excellent very good"
Miinukset: "Everting so good ex"

Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Plussat: "Lovely staff, good food, great movies."

Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Plussat: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Miinukset: "Service from airline host Poorly maintained plane Bad food Old entertainment"

Miinukset: "Two hours delay in the start."

Plussat: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Miinukset: "Nothing!"

Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."

Plussat: "."

Plussat: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Miinukset: "See above"

Plussat: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Miinukset: "Nothing. This is filler text to meet min characters."

Plussat: "Friendliest economy class service I've ever encountered."

Plussat: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Miinukset: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Miinukset: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Plussat: "Short flight friendly crew"
Miinukset: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Plussat: "The service of the crew onboard"
Miinukset: "Entertainment not to many recent movies and the boarding process was a little bit confusing."

Plussat: "Seats ok. Crew is super. Drinks offered"
Miinukset: "Nothing, AF rocks"

Plussat: "More leg room"
Miinukset: "Space"

Plussat: "Crew were very good."
Miinukset: "No vegan food available."

Miinukset: "Staff Curtsy and overall gestures!!"

Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"

Plussat: "Despite being a short flight, they gave food"
Miinukset: "Nothing. All ok"

Plussat: "The crew was terrific."

Plussat: "The crew was very friendly."
Miinukset: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."

Plussat: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Miinukset: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Plussat: "Crew very professional"
Miinukset: "Boarding was a little confusing"

Miinukset: "No entertainment facilities"

Plussat: "crew was great, seats were comfortable"
Miinukset: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

Miinukset: "There was no entertainment and the food could be better"

Plussat: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Miinukset: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."

Plussat: "Entire trip was easy and comfortable."

Plussat: "cbvghjkl;"
Miinukset: "mmmm"

Plussat: "Crew was awesome!!"
Miinukset: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."

Miinukset: "Great experience"

Plussat: "Good food and crew"
Miinukset: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."

Miinukset: "Booked with my partner. Ended up sitting apart. Not good"

Plussat: "Air France has the best crews! They really go the extra mile."
Miinukset: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."

Plussat: "Everything! It was a wonderful experience."
Miinukset: "Nothing"

Miinukset: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Miinukset: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

Miinukset: "My entertainment device did not work the entire flight."

Miinukset: "wine selection divider between seats"

Miinukset: "Food"

Plussat: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Miinukset: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Miinukset: "shuttle from terminal to plane takes a long time. Flight left late"

Plussat: "It was only 2 hours"
Miinukset: "Small plane, no movies"

Plussat: "Good quality flight"
Miinukset: "But delayed and lost baggage"

Plussat: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."

Miinukset: "Not much legroom."

Plussat: "The Air France service was ok. Got me to my destination on time and alive."
Miinukset: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Plussat: "Not much expected as it was a budget trip."
Miinukset: "Poor timing in between connections, barely made in time to my first connection being the last person to board"

Plussat: "Food was good, crew was very professional and courteous. Flight was smooth."
Miinukset: "Coach was cramped and the video system didn’t work very well"

Plussat: "Everything"

Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."

Miinukset: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Plussat: "Great service and food."
Miinukset: "Tv screen is resolution is to low. Hard to see details."

Plussat: "The food was okay and the staff were friendly."
Miinukset: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."

Plussat: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Miinukset: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."

Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Miinukset: "Leg space."

Miinukset: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."

Miinukset: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."

Plussat: "The free glass of red wine when the plane finally took off."
Miinukset: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Plussat: "Very good male crew member. Pilot genuinely apologetic for the delay."
Miinukset: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Plussat: "Quick flight. Friendly cabin crew."
Miinukset: "Nothing."

Plussat: "Wasn’t a crowded flight so had room to spread iut"
Miinukset: "The food choices"

Plussat: "Just expect the bare basics: - thin lightweight seats without adjustment - Limited legroom - no entertainment - pay for food and drinks Attentive crew."
Miinukset: "Boarding staff was rude Bus transport from plane to terminal"

Plussat: "Only the speed of the flight. The seat was terrible! No pitch, no room, squeezed in like sardines. The crew spent most of their time hawking BA products. Embarrassing."
Miinukset: "More room! It was excruciating, and I am not a large person. The boarding process was chaotic and confused. Took a very long time. The only good part of the flight was that the pilot provided a smooth and quick (thankfully, because the rest was pretty miserable) time in the air. BA has become worse than Ryanair."

Plussat: "I got back to London ahead of schedule, which was nice"
Miinukset: "The whole business of charging for drinks and mediocre food in economy, while they tout that business will get a full meal. BA is NOT Ryanair, or is it?"

Miinukset: "Great experience"

Plussat: "Crew were good early on but didn’t check later on"
Miinukset: "It was ridiculously hot and the crew didn’t offer water after initial drinks run and we were seriously dehydrated. The flight was delayed and although the first half an hour we had excellent service there was no follow up service and the temperature in the plane was really very uncomfortable"

Miinukset: "Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier."

Miinukset: "Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on..."

Plussat: "Yes"
Miinukset: "Nothing except the airport"

Plussat: "Crew worked hard to keep to time and make passengers comfortable."
Miinukset: "Boarding gate crowded."

Plussat: "Nice friendly crew, happened to mention it was our anniversary and they kindly presented us with a glass of champagne from the posh end!"

Plussat: "Crew"
Miinukset: "Boarding"

Plussat: "Na"
Miinukset: "Kayak.com overwrote the passenger name with an incorrect name. Neither Kayak.com or lastminute.com could correct this which resulted in me losing approx. £600 and taking the issue to the small claims court."

Plussat: "Everything about flight"
Miinukset: "Ticket price will be better if you make it little bit cheapper"

Plussat: "BAc- great brand and very professional."
Miinukset: "Nothing for me"

Plussat: "Good seats at back of plane"
Miinukset: "Food"

Plussat: "I flew with my sister who has disability. Check in was very smooth and the Spanish lady who checked us in at Heathrow airport took our hand luggage which was really nice as we could just take care of our wheelchair."
Miinukset: "BA should consider to serve complementary coffee and tea on board. Such a little thing, but could make a huge difference."

Plussat: "they got me to LA"
Miinukset: "food and drink not served for 2 h ours / flight delayed 1hr 45 mins, no choice of meal it was a take it or leave it offer, ice lolly served 2 hours after food and horrid snack before landing - on a 10.5 hour flight not good enough, I will consider another airline next time I go. 3 trips a yr"

Miinukset: "Better business class seats"

Plussat: "Left on time and arrived early"

Plussat: "Crew, food"
Miinukset: "I had to pay for the luggage. I thought it was included."

Plussat: "Direct flight. That’s it."
Miinukset: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"

Plussat: "positive crew"
Miinukset: "delay taking off and landing"

Plussat: "The crew was incredible"
Miinukset: "Nothing"

Plussat: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Miinukset: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."

Plussat: "There was a guy snoring before we even took off in the air and the cabin crew told him it waa disturbing some passengers and I was so grateful for that!"
Miinukset: "I missed the food trolly when I went to the loo because the journey only took an hour!"

Plussat: "Friendly cabin crew"
Miinukset: "Long delays, little communication, stuffed into a hot bus before the plane was cleaned - not allowed off the bus, no air conditioning and kids crying whilst we were trapped for a while in the bus."

Plussat: "Service was excellent"
Miinukset: "Entertainment system getting a bit long in the tooth on 747. Hot breakfast could have done with some colour"

Miinukset: "My daughter and I were bumped off flight. We also had problems checking in. Luckily Alitalia were able to accommodate"

Plussat: "Excellent polite crew. Good good and regular drink service. Very quiet aircraft and smooth flight in Economy."
Miinukset: "Seats are cramped for elbow room but leg room is OK. Reasonable comfort."

Plussat: "Crew and seat comfort."
Miinukset: "No entertainment, not even available if you paid."

Plussat: "Too many delays"

Plussat: "Nothing"
Miinukset: "BA took us onboard, flew us 40 minutes into Frankfurt and they decided there was a mechanical problem and returned back into Heathrow. The next plane did not arrive until 5 hours later, which lead to missing the connection flight. We were asking for updates and nobody knew anything. We asked to be changed to different airline and they could even do that. They did not compensate or pay anything, which is unacceptable. Horrible customer service."

Miinukset: "Just believe overall they could do better"

Plussat: "Service and staff were great."
Miinukset: "Food not so good. Storage locker against the side bulkhead was constantly difficult to open."

Plussat: "Flight arrived 30 minutes early."

Plussat: "The best flight that I have had in my life. Never been a very good traveler going on long distances. Peter came it was great. The number of times there were these snacks and meals offered along with coming up and down the isles with extra cups of juice was really nice. I was fortunate enough To have purchased and reserved in advance and emergency exit I’ll seat which gave me the room that I needed because of my length."

Plussat: "Everything was just perfect. Thank you very much!"

Plussat: "The crew were great."
Miinukset: "No on house movies system down. Dirty seats."

Plussat: "Nothing."
Miinukset: "Cramped, uncomfortable seats. Minimal legroom. Food and beverage for purchase. Luggage charged for. Group boarding. All on a so called premium airline, for a premium price. If I want Ryanair, I’ll fly Ryanair."

Plussat: "The crew was excellent and the food wasn't bad."
Miinukset: "I'm a tall guy so I always complain about the cramped seats."

Plussat: "Plenty food. Very well looked after by the crew. Lots of good movies."
Miinukset: "Some of the screens had a scratches on them."

Miinukset: "Overbooked. Bumped off - next flight more than 7 hours later."

Plussat: "Funny safety video. Good beer and wine. Lots of movie choices. Never a line to the toilets."
Miinukset: "Cramped seating area, but I did have an extra seat next to me."

Miinukset: "Decent seat comfort. 2hr fly. Great Alp scenery."

Plussat: "movies, etc., accessible/"
Miinukset: "Plane couldn't be steered after landing...what kind of maintenance is there? had to wait for tow to arrive...missed connecting flight...no assist from Brit Air to figure out how to handle missed connection after arrival."

Plussat: "The flight crew was very friendly and the aircraft was in good condition."
Miinukset: "Everything costs extra, even water. The flight was long enough that an entertainment system would have been welcome. Finally, it landed at Heathrow—a terrible place to make a connection."

Miinukset: "We waited on the tarmac to deplane longer than we were in the air."

Plussat: "Good and crew were fine"
Miinukset: "Seats were too close, not comfortable"

Miinukset: "Easy checkin, friendly staff, nice quick flight"

Plussat: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Miinukset: "More food , comfortable seats"

Plussat: "The crew was super nice. Everything went smoothly."
Miinukset: "My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!"

Miinukset: "The crew not sympathique"

Plussat: "Average friendliness of crew, paying for extra leg room seat is a must"
Miinukset: "Food with a taste, rather than dull"

Plussat: "Service and comfort."
Miinukset: "It would be nice if both flights had vegetarian snacks and food options to accommodate this population of passengers. If 2 types of meals sre generally offered, it would be nice if both are not meat options, and one vegetarian."

Plussat: "Tap was great for the long flight"

Plussat: "Yes"

Plussat: "Nice crew."
Miinukset: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."

Plussat: "The crew and personal were ok."
Miinukset: "They have the most uncomfortable seats in the industry. Seat was literally 5 cm (2 inches) thick and did not recline. Impossible to relax/sleep, I ended up with back pain and legs cramped for 2 full days. Terrible overnight flight. Luggage policy is not clear. Carry on items have to weight less than 8 kg (normally is 12 kg), and to check your bag you have to pay. No personal tv/entertainment."

Plussat: "Quick. Smooth!"

Miinukset: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"

Plussat: "The crew was good. The plane was clean. The snacks provided were good."
Miinukset: "The flight was delayed so that could improve. There were no entertainment options. It was a short flight but at least they should have a audio channel or something."

Plussat: "Got where I was going safely and on time :). Decent leg room, food, comfortable seats."
Miinukset: "No sound in TV, and no way to adjust subtitle languages (that I could ding). Pretty long delay standing in line to board."

Plussat: "Great crew and good seat with enough space."
Miinukset: "Overall is fine !!!"

Plussat: "On time flight, good service"
Miinukset: "Long wait for deposit luggage . Food could be much better."

Miinukset: "There was a group of Swiss passengers very noisy and crew did not asked them to behave."

Plussat: "Would appreciate a voucher for how bad the Flight was. Seriously UAL is using a plane last built in 2004? UAL only cares about taking people’s money not a wonderful flying experience!!!"
Miinukset: "Everything!"

Plussat: "seat comfortable, crew , quietly professional"
Miinukset: "larger leg room"

Plussat: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."

Plussat: "The tripulation are very nice people."
Miinukset: "The space between seats are small."

Plussat: "I really appreciated the fact that the gate agents enforced the boarding process meticulously. Often times, even when boarding a certain zone, passengers ignore it and board anyway. The staff made sure that people only boarded when their zone was called. The flight and the aircraft was comfortable. The food was better than what I've had on other airlines, if not at least equal."

Plussat: "Everything"

Plussat: "Great lie flat seat. Nice FAs."
Miinukset: "Food was not that great for intl C"

Plussat: "The staff was great, very friendly and helpful. Super accommodating. They had wonderful customer service."
Miinukset: "The videos weren’t working, so we had no flight entertainment. I didn’t realize I had to pay $105 USD for my ONE 25 kg bag since it wasn’t on their website nor was I told at check-in. They called my name at the gate and told me I had to pay for it. The food wasn’t that great— my potato, or maybe yucca?, was rock hard, and the chicken needed a lot of salt. The seats didn’t decline that well, and the temperature was either freezing or really hot."

Miinukset: "Being late"

Miinukset: "Pilots on strike. Faro to Lisbon flighted delayed. Missed connection to London. 6 hour delay in Lisbon."

Plussat: "Flight was great"
Miinukset: "Had to pay extra for my only bag! Didn’t know it wasn’t in the coat of the ticket"

Miinukset: "everything is ok but food is bad. better give to passenger fruit or bisquit, wafers"

Plussat: "Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time"
Miinukset: "Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!"

Miinukset: "1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience."

Plussat: "Allw"

Plussat: "Nothing"
Miinukset: "Never made this flight"

Miinukset: "I was told that I can check in my luggage free of charge. So I bought some wine and checked in for the connection flights. They charged 35 euros and to final destination 75 euros. I tried to watch some movies and they had only one English channel. I couldn’t believe that kind of shitty system still exists. I don’t recommend it."

Miinukset: "The boarding was delayed"

Miinukset: "had to pay bag fee, though website said 1 hold bag was included!"

Plussat: "Ice cream for snack."
Miinukset: "Flight from Oporto to Lisbon, when we landed they did not set up the ramp to exit the plane, I had requested mobility assistance. And the ramp was right next to the plane."

Miinukset: "My flight got delayed and i ended up getting stuck in Lisbon for 20 hrs. Not happy about that."

Miinukset: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."

Plussat: "The punctuality"
Miinukset: "The airplane was small for a 8-9 hours trip, the seat were super small, I'm not a big person and I was very uncomfortable in them, the crew wasn't very nice, the food was a mess the girl next to me was a vegan and they give her a cheese sandwich, entertainment didn't work well there were only 4 channels, comparing to AirEuropa very mediocre and awfull airplane, really I'm from Venezuela and even there the airplanes are better, not worthy the 600$ one way ticket I got."

Miinukset: "Food was a piece of bread with some ham.....why bother?????"

Plussat: "Great boarding process, friendly staff, the planes are newer and well-equipped, everything was on time, good food options on the plane"
Miinukset: "Nothing!"

Miinukset: "Passenger attention not he best"

Plussat: "Staff couldn't have been more courteous."
Miinukset: "Little confusing at the gate but mainly due to poor PA system not the staff. Happens a lot at airports in my experience"

Plussat: "Friendly staff, decent food, complimentary wine!"

Plussat: "Courteous, professional flight attendants"
Miinukset: "small, uncomfortable seats, too little space to work on laptop"

Plussat: "Both meals very nice. Crew members pleasant"
Miinukset: "Food served a bit late"

Plussat: "Offered food, left on time, arrived on time. Seat next to me was empty."
Miinukset: "Turbulence, only one check in line at the gate."

Plussat: "Efficient boarding. Very friendly crew. Coach seating comfortable and roomy."
Miinukset: "Nothing"

Plussat: "Generally good and professional."
Miinukset: "One washroom was permanent;y dirty because the FLUSH mechanism wasn't performing well. Another washroom was permanently locked - causing higher traffic in the remaining washrooms."