Never more flight with your company!!!
Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Better food more confortable seats.
The flight was delayed at least one hour. The bathroom inside the aircraft was really dirty. On the other hand the cabin crew was really nice.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Plussat: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Miinukset: "Allow business passenger to use front bathroom."
Miinukset: "It's KLM. What else do you need to know."
Miinukset: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Plussat: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Miinukset: "Move the drapes a few more inches back."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Planes were on time and connections made."
Miinukset: "One bag delayed as not put on flight and food could be better."
Miinukset: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Miinukset: "Don’t be late"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Miinukset: "Too hot inside the aircraft"
Plussat: "Pleasant flight"
Miinukset: "We were delayed & missed our connection"
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."
Miinukset: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Plussat: "Friendly staff"
Miinukset: "Security check at gate; No priority"
Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"
Plussat: "great crew and comfortable flight."
Miinukset: "sceens in the plane to show map and direction of travel"
Miinukset: "lost baggage"
Plussat: "Good comfortable seat with extra leg room. Pleasant crew."
Miinukset: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Miinukset: "Still waiting to board after missing this connection had to be booked on another airline"
Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."
Plussat: "The attendants took great care of us. Super smooth flight."
Plussat: "The crew were hardworking, responsive, conscientious and friendly"
Miinukset: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Plussat: "The staff was very helpful and professional. Promp response to calling for attention."
Miinukset: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Plussat: "Lovely staff, good food, great movies."
Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."
Miinukset: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Plussat: "great choice of entertainment content, friendly crew"
Plussat: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Miinukset: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Miinukset: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Plussat: "It was a short flight so it was O.K."
Miinukset: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Plussat: "Service was good"
Plussat: "Enough space good wine and on time"
Plussat: "captain was great."