Spend 10HOURS on the phone to get on scheduled plane. BA made wrong date and was send in circles. 11houts before flight I bought different tickets to get back on time to LAX. No help from Finnair, British Airways and Kayak. Had so much stress and insanity from representatives about my flight. Kayak MUST have 24 hours live person. Was calling from Vilnius and getting machine from noon until 6pm, Vilnius time. Does Kayak knows calling rates!!! This was WORST experience ever!!!
Like airplane, Not like seat selection, our seats were changed last moment.
Long security lines at Stockholm airport. Completely full flight, we were at back of plane
I loved the FinnAir blueberry juice
Flight was delayed and they didn’t have any vegetarian meal options. You had to reserve online for a vegetarian meal. On other airlines you don’t have to reserve your meal restrictions. I was left starving the whole flight because they only had one meal option which was meat.
Excellent services…… Almost everything was excellent…… Need attention prices and arrival and departure timing….
The seats in the Airbus flight from JFK to HEL were a bit uncomfortable. The layover in Helsinki airport was boring because there were no stores open in the terminal and there was almost nothing to do for 3 hours.
Plussat: "Crew was good. Seats comfortable."
Miinukset: "The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,"
Plussat: "Early departure and early arrival. Everyone was very friendly."
Miinukset: "We had to wait for staff to come and check in baggage."
Plussat: "Quick flight and boarding"
Plussat: "Flight was excellent crew awesome."
Plussat: "Direct flight. Crew was good. I got home alive."
Miinukset: "The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room."
Miinukset: "Due to flight delay, I had to skip dinner. If could have been nice to supply light meal in case of major delay resulting landing after time when most restaurants closes..."
Plussat: "The crew was nice."
Miinukset: "The food was the worst I have had on a flight. We were crammed into the seats....especially when the seat in front reclines back."
Miinukset: "Big difference between aircraft and crew on syd to singapore and the excellent sin to lhr sector"
Plussat: "The seat was comfortable when it came leg room"
Miinukset: "I experienced several delays on my journey to Zurich and so my itinerary was changed. When I started my journey to Madison, there were apparently then multiple bookings, which caused confusion, and had to be sorted out. Luckily I had left plenty of time to get through security and customs."
Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"
Plussat: "Polite, friendly staff."
Miinukset: "5 hours delay"
Miinukset: "Have to pay for everything even soda and snacks"
Plussat: "The A380 is roomy with large overhead bins. Its quiet and smooth. Flight was on time!!"
Miinukset: "It was impossible to select a seat in advance. I could not even get to seat selection at online checkin. It was very frustrating. When I went to BA in London and Los Angeles they said it was responsibility of AA and when I went to AA in London & Los Angeles they referred me back to BA. Why can I not choose seats like on other airlines????"
Miinukset: "No tv at all"
Plussat: "Staff on plane were great and service was awesome."
Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"
Plussat: "Pilot was a real pro Cabin crew active and supportive The 787 was sparkling clean"
Plussat: "The crew was friendly (for the most part). Left more or less on time. Food exceed my (rather low) expectations. Good flight, well above average."
Miinukset: "Couldn't hear the loud speaker at all in London airport. Not loud enough. Poor enunciation. The guy serving tea during the flight was pretty rude. Not of fan of that guy."
Miinukset: "Left late. Was told we would still arrive on time. Sat waiting for a gate to open which took all most 45 minutes. We had 12 minutes to depart, go through security and RUN to another terminal and navigate a foreign AirPort and run onto a BA plane that we were told would not wait for the numerous passengers trying to reach the plane. And then sat for over 30 minutes on the plane while the "luggage" was being loaded. Then was told our luggage never made it to our plane. Given both flights were BA I was totally disappointed for this short-term anxiety that was unnecessary."
Miinukset: "Charging for a cup of tea? Really?"
Plussat: "The flight was cancelled"
Miinukset: "The flight was cancelled"
Miinukset: "Waiting 6 hrs"
Plussat: "Ice cream"
Miinukset: "Seat too cramped"
Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Plussat: "Flight was early."
Miinukset: "Didn’t offer water or anything else. Was selling food/drinks."
Plussat: "The seats"
Miinukset: "One crew member did not care for us at all. Did not bring the water and coffy we asked."
Plussat: "Crew were great, food good : better business class than international BA!"
Miinukset: "Too many passengers with over size carry on"
Plussat: "The crew was great. My meal was good too!"
Miinukset: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."
Miinukset: "Terrible catering Seat comfort horrible worse than low cost Lounge overcrowded with no seat and no food left"
Plussat: "Flight was not even half full which made it extremely comfortable because there was an empty seat by me."
Plussat: "the flight was very comfortable and we had a very pleasant flight. The food was very tasty, and all in all the flight was very high standard."
Miinukset: "there was some air hosts strike so service was slower than expected, but all in all the crew was able to attend everybody's needs. landing was a bit rougher than usual."
Plussat: "Early, relaxed boarding and departure; upgrade to comfortable seat; friendly and solicitous cabin attendant; large choice of movies."
Miinukset: "(Not the pilot's fault): Late arrival because landing had to be delayed. Oddly, we almost landed and then had to pull up again - never experienced this before."
Plussat: "Food was good and staff did the best they could."
Miinukset: "Onboard entertainment needs a massive upgrade - Its like poke screen for every action. Boarding and check-in took an eternity Cramped seats No charging ports No Wi-Fi"
Plussat: "Entrees were OK"
Miinukset: "Not nearly enough snacks. They were pretty much out in business class half way through the flight"
Plussat: "Movies selections were great!"
Miinukset: "One stewardess in particular was rude to people asking her questions about deplaning. Food options were crappy. Flight was delayed by two hours. They didn't call to notify prior to departure. Thankfully, I noticed early enough and was able to change time of my connection from London to Edinburgh. Otherwise, would have missed it!"
Plussat: "Flight was good"
Miinukset: "Easirent The car rental company that I got from kayak Total disaster waste of time did not end up taking the car I got an excellent rate and then they try to rip me off on the Insurance You should not do business with them"
Plussat: "The flight got us there safely."
Miinukset: "The security area was crowded and loud with a man shouting instructions you could barely hear. No one was helpful. No one was there to answer questions. An extremely unpleasant experience."
Plussat: "Flight attendants were great; very attentive to passengers' needs."
Miinukset: "Passengers were hanging out by exit door with no regard to rules and were not giving any warnings-this made other passengers anxious. My seat was broken so I could not recline when the passenger in front of me fully reclined. Very unfortunate!"
Lähtö oli reilun tunnin myöhässä, syytä myöhästymiseen ei kerrottu. Muuten kaikki oli oikein hyvin.
The bad reviews made me worry so much as we are flying with a 17 month old but the flight and service was amazing!
Need reclining seats to help sleep as not much else to do :)
Plussat: "Nothing no drinks, food entertainment nothing"
Miinukset: "No services and not polite"
Plussat: "Service, food and entertainment."
Miinukset: "Comfort. Flight was cramped."
Miinukset: "Mis maletas no llegaron y pasé mi estadía final en Barcelona sin mis maletas"
Plussat: "No different than other airlines as far as airplane goes. Crew was OK."
Miinukset: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Miinukset: "If it was on time. Over an hour late."
Plussat: "Checked luggage included, seat reservations are fairly priced, in flight meals and snacks are reasonable. Crew is professional."
Miinukset: "It was hot in the plane, probably cranked up the cabin heat to 25°C :)"
Plussat: "There’s a decent amount of room for a budget carrier. No nickel and dime charges like some similar carriers."
Miinukset: "Seats don’t lean back and felt tight width wise. Lots of busses involved."
Plussat: "Good price basic amenities but all in all a great deal"
Miinukset: "Everything was great!"
Miinukset: "Very bad"
Miinukset: "seats are not comfortable at all"
Plussat: "Cheap price"
Miinukset: "Uncomfortable seats. Race car type no recline, no food included, overnight flight yet lights on board remained fully illuminated."
Miinukset: "Crew was rude to all passengers"
Plussat: "Flight was on time"
Miinukset: "Too much waiting for boarding and staff was not friendly"
Plussat: "Flight timing was good"
Miinukset: "Boarding was a bit complicated"
Miinukset: "Food is not for free"
Plussat: "Bording was fast and the plane took off on time."
Plussat: "Ontime departure and arrival. Friendly crew. Comfortable."
Miinukset: "Not the fault of the airline but I travel a lot and I've never seen so many rude passengers."
Plussat: "Friendly crew. Pretty much on time departure. Comfortable."
Miinukset: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Plussat: "The staff was friendly, efficient and professional. The plane was clean, and the flight on time. Was my first time to fly Pegasus, but will definitely do so again."
Miinukset: "The boarding process was unorganized and a bit frustrating."
Plussat: "good crew."
Miinukset: "very not comfortable chairs"
Plussat: "Professional crew paying fit"
Miinukset: "Paying for drinks"
Miinukset: "Crew members are very rude"
Miinukset: "Late boarding for unknown reason."
Plussat: "Not worse than any other low cost airline. Check-in went smooth, planes are new and cabin personal was friendly."
Miinukset: "Boarding was delayed due to late arrival"
Plussat: "Easy check-in and boarding."
Miinukset: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
Miinukset: "No entertainment at all + My ticket was with the food meal and it was surprising that the meal was only sandwich without any drink or at least water ..."
Plussat: "Everything was on time, crew was nice, a lot of empty seats"
Miinukset: "Noisy children..."
Plussat: "It has good crew members and fine alternatives for eating."
Miinukset: "No entertainment option is available."
Plussat: "Arrived 30 mins earlier"
Miinukset: "Nothing to dislike"
Miinukset: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
Plussat: "The seats are comfortable and there was enough place in the overhead bins"
Miinukset: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Plussat: "clean aircraft"
Miinukset: "Flights are overcrowded, chairs won't recline, even a glass of water will cost you, transit via buses"
Plussat: "Reasonable for the price paid"
Miinukset: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Plussat: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
Miinukset: "This experience was absolutely horrible for my wife and myself both. We understood that being among the more "budget friendly" airlines, we would have to sacrifice some comfort. But this airline is beyond atrocious to say the least. There is no terminal exit, but rather we had to walk down steps from the plane, walk in the rain to a stand-up bus, and ride it to the airport. How on earth are you supposed to make close connecting flights with those conditions? We barely made it only because they let us skip the line for security. Save yourself the misery; dig deeper in your pocket for a better airline."
Miinukset: "You have to pay for water. So, basically, you are on a 4 hour flight, and you get one free cup of water After that, you're out of luck, because you have to buy water. Nice. Obviously, a very cheap stripped down plane. So no entertainment. But that is okay with low cost carriers."
Miinukset: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Miinukset: "I want to make change flight but they where not helpful"
Miinukset: "We didn't get a glass of water. Shame on you"
Miinukset: "The way of talking to the passengers."
Miinukset: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
Plussat: "Crew was attentive"
Miinukset: "Luggage was not put on plane, it arrived 8 hours later."