We loaded the flight. Then sat there for over 2 hours. Finally told mechanical problem and plane was unfit to fly. Off loaded into a crammed bus again. Herded to a different gate. Waited for over 3 hours for rebooking. No organization in crowd control. First they said premium passengers first. Didn't happen. Informed that our luggage was on number 9 in baggage. Got there. No luggage. Finally found out that it was retagged for your next day flight. So no clothes or cosmetics for over night in hotel. Had to pay our own taxi to hotel. Ofcourse taxi line very long after being on our feet for hours. I will never again fly TAP.
4 Dollars for a cup of tea is not hosting or welcoming
I contracted COVID on the flight, since the passenger sitting behind me wasn't wearing a mask and was coughing the whole flight. Despite paying a premium price for "Economy PLUS", I still earned almost no frequent flier miles, and there was really no difference between this services I received versus if I had paid for the most basic economy option.
They Lost my language and keep to be helpless
Check in was a disaster. The testing rules are ridiculous. They made me wait so long to tell me to get another test that I missed the flight, then they charged me a fee. The staff was rude and uninformed. I will never fly this airline again and will advise others to avoid.
The flight crew was very attentive and nice, but the ground crew sadly wasn’t, the overall experience is I WOULD NOT, again NOT TRAVEL with TAP Portugal… We where supposed to board at 11am and started at 11:40 with minimum to non-coordination…
Miinukset: "A good team. They all made good efforts. Just fine"
Miinukset: "Grab business class upgrade offer - worth every penny."
Plussat: "Crew was great and very friendly, and helpful. Was in Business class so not much to complain about, although the headphones were not working properly."
Miinukset: "The boarding area in Lisbon is very congested and disorganized."
Miinukset: "Ok, it's TAP, it's a bargain, but the "breakfast" was a pitiful piece of meat on a stale piece of bread"
Miinukset: "Boarding process was disorganized and no announcement was made about paper boarding passes and not accepting electronic ones. The seats were very cramped"
Plussat: "I lost the flight????"
Miinukset: "Real time information about departure and gate info for delayed flight would have been helpful"
Miinukset: "More newer movies and better main course."
Plussat: "Flight was canceled"
Miinukset: "Flight was canceled"
Miinukset: "Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade."
Miinukset: "Flight was so delayed we missed our connection."
Plussat: "Crew were amazing. Timely departure. Inflight meal was good."
Miinukset: "Not much."
Plussat: "seat comfortable, crew , quietly professional"
Miinukset: "larger leg room"
Miinukset: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Miinukset: "Everything was good"
Miinukset: "The flight was delayed and I missed my next flight. They charged me for the next flight (from Lisbon to Porto) full price but put me on wait list, contrary to their representation (Tap Air as well)."
Plussat: "Food was alright"
Miinukset: "No entertainment, no charging port beyond row 15."
Miinukset: "On any international flight I've been on in the past one checked bag has always been complimentary. This is the first time I was surprised by a checked luggage fee of $85. Considering my wife and I were already at the airport, we had no choice but to pay for our checked bags – resulting in almost $380 in luggage fees for our round trip flights. This restriction was buried on the ticket purchase information – a very sneaky move that cost us significantly. Won't be flying TAP Air Portugal again!"
Miinukset: "Food is horrible and the airplane la are very old."
Miinukset: "Flight was late on way back. Also no food optipn for vegetarians"
Miinukset: "The space/seat size was very limited"
Miinukset: "I needed to cancel my trip and no one could help me. Even with a fee!"
Plussat: "Meal was OK."
Miinukset: "TAP changed our seats even though we had paid extra. They were narrow and uncomfortable."
Plussat: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
Miinukset: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."
Plussat: "Crew and food"
Miinukset: "The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all."
Plussat: "One of the best flights my husband and I have had in awhile. Comfortable, especially for a 6 hr flight. Good movies, crew very nice, food okay."
Miinukset: "Overall it was a good flight - no complaints!"
Plussat: "The employees were very friendly."
Miinukset: "The food service was cancelled due to being short a flight attendant. We were initially advised that the food had not made it to the aircraft. Afterwards we saw the crew eating while we were left with no food or drink service. We then discovered that since they were short one crew member the crew would not serve food or drinks for "safety concerns". It turns out they could have served but preferred to adhere to their union under the guise of passenger safety and remain seated the entire flight doing crossword puzzles and the like which definitely made me feel much safer."
Plussat: "The ride was comfortable, and the crew was attentive and pleasant. I loved the fact that i had a 10 hour layover, and I could go out into the city and do some sight seeing. This is not to the Airlines credit per say, but it was super easy. I enjoyed getting off on the tarmac just 200 feet from the building, was a nice sunny day."
Miinukset: "The seats did not have entertainment system that I wasn't going to watch anyways. The seats did not have charging ports either (for phone or laptop), which several airlines now a days are making standard."
Miinukset: "Overbooked the flight by 20 people and split up our group of 4 traveling together. They gave 3 of us tickets and then told my dad who is the least experience traveler that he doesn't have a seat because he didn't check in online even though we were at the airport 2 hours ahead to check in. Paying $1000 for a ticket and then being told you don't have a seat is absolutely unprofessional and rediculous. We were traveling home from europe and had 2 other connections we had to make. After 3 hours they were able to transfer us all to another flight back to the states and then lost my dad's luggage. Horrible experience! Will not travel TAP again!"
Plussat: "Once you get to the airline all is good"
Miinukset: "TAP changed the flight and only allowed 1 and one-half hours to transfer. You need to go through Portugal custums and the line is long."
Plussat: "My wife needs help getting around but they placed us in the last row. No leg room again either. The crew was understanding and helpful."
Plussat: "the crew were amazingly warm, professional and attentive."
Miinukset: "no food option without a dead animal in it"
Plussat: "lots of food and drink"
Plussat: "Friendly crew!"
Miinukset: "They didn't hold the flight for a minor delay of our flight into Lisbon."
Miinukset: "i could had something sweet, but it was ok anyway"
Miinukset: "The seats were not comfortable. It hurt my back."
Plussat: "This is the third time I fly with TAP and they are always late. Plane seats have zero legroom. TAP staff are not friendly and seem uncaring for the most part. If possible, I will not fly that airline again."
Miinukset: "My TAP flight from Lisbon to Madeira island was 2 hours late arriving so I lost all of my flight connections back to Boston and San Francisco. I was stuck in Lisbon Portugal for one extra day - was told to get out of the airport, then asked a bunch of people what to do, finally got in a very long line of people within a very hectic and loud airport full of travelers. 60+ people in a line being helped by only 2 rude counter staff. I waited in TAP member services line for 2 hrs and 30 minutes. They gave me a voucher to a motel and a taxi cab where I would have to spend the night. On my way back, I was diverted form Boston to Miami and the whole ordeal was unpleasant. It seems like TAP staff doesn't care about inconveniencing passengers. I overhead a conversation between a young 30+ year old TAP male staff wearing a dark blue sweater and dark blue pants belittling a British woman passenger. While waiting in line I was surprised to see how rude the counter TAP staff were to passengers who were frustrated that they lost their flight connections because of the TAP plane's late arrival. IF possible, I would never fly TAP again."
Miinukset: "Long lines at check-in and airline checkin-counter number confusion."
Plussat: "Food. Movies. Recliner in business class. Assistance when i had a stroke in Portugal"
Miinukset: "No country music"
Plussat: "Flight Time was short and arrival and departure times excellent."
Miinukset: "Could have had more recent movies and more variety"