Etsi halvat lennot reitille Shenzhen $[7232-Helsinkiin

Plussat: "Food - Free dinners even for economy class. Entertainment - Every seat has a TV that offers multiple languages and tons of blockbuster movies from a variety of genres. They also offer many television shows in multiple languages and genres and video games. Roomy- The seats are as non-roomy as any airplane. However, the flight attendants don't give you any trouble when you want to just get up and walk around and talk to people. It gives the plane a roomy atmosphere. You can go to spacier sections of the plane to hang out."
Miinukset: "Nothing."

Plussat: "Boarding process may have been the best thing possible."
Miinukset: "Customer service could be a whole lot better. Seats very uncomfortable for extended flights."

Plussat: "Nothing"
Miinukset: "The food was disgusting. I couldn't even eat as it was terrible and the worse I ever had on a plane. The crew were very rude and the seats were incredibly small. They put the 2 biggest guys sitting in front of one another and all the small people together. They dont care about customer service. Just a cheap flight with nothing extra."

Plussat: "Landing"
Miinukset: "The food was terrible, the crew was rude, the seats were small, the plane was dirty inside"

Plussat: "Not a full flight, seat next to me was empty which was good for a 12 hour."
Miinukset: "Better selection of movies, real window shades instead of the transparent ones."

Plussat: "Aircraft is new"
Miinukset: "Transfer was very bad , have to walk half hour in Chengdu airport to transfer the flight to Sydney"

Miinukset: "1. I am not sure if your crew members could speak English or not. I didn’t understand what they were talking about or what was happening. 2. The plane took off under extreme thunderstorm. I am not sure if this was safe to do so but the plane was extremely bumpy, going down rapidly for about 30 minutes. The whole cabin was then in chaos. People started turning up, crying and writing last words. However, your crew members GAVE NO INSTRUCTIONS, BROADCASTING OR UPDATES ON WHATS GOING ON. What they did was mocking around with each other in Cantonese. 3. This would be my last time travel with you - I was your loyal customer since student time. But after this awful experience I chose not to go with you anymore."

Miinukset: "Be on time"

Plussat: "nothing"
Miinukset: "the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!"

Plussat: "The Air China crew was exceptional. They made sure wheelchair service was available all of the time without a hitch. They were very compassionate"
Miinukset: "The coach seating is very tight. I wish there was more leg room."

Plussat: "The seating was very comfortable"
Miinukset: "The food wasn’t that great, normally in premium economy you get the same food business class. But even compared to economy the foods was not good enough."

Plussat: "The seating wasnt very comfortable"
Miinukset: "The food wasn’t that great and the seating was old."

Plussat: "Yesyesno"

Miinukset: "Decent budget flights. Short transfer time onto second leg was perfect and easy to follow. Only advice is not to use e.dreamers as agent, they add on a hefty fee unable to back out of. Lesson learnt!"

Plussat: "Everything smooth and comfortable"
Miinukset: "The in flight entertainment system was very limited and of no interest"

Plussat: "The crew were very attentive. Lie down seat"
Miinukset: "A little outdated for Business class in comparison with other airlines however for the price i would say it's worth it."

Miinukset: "User totally different airline than air China The seats are far too small for Western people"

Miinukset: "Food"

Plussat: "I was finally able to have a working TV. Crew was great again."

Plussat: "Entertainment was not good the TV did not work"
Miinukset: "The food and stalf very good"

Miinukset: "Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would."

Plussat: "Reasonably comfortable"
Miinukset: "No movie selection and nowhere to charge phones. On line check in was a nightmare."

Miinukset: "No aisle seats cos I couldn't check in online."

Plussat: "I was surprised that there were tons of in flight entertainment to select from. Crew was also very nice"
Miinukset: "The seats weren’t the most comfy and one of the meals was bad"

Miinukset: "No entertainment"

Plussat: "Boarding was prompt and efficient."
Miinukset: "No power sockets to charge phones, Entertainment selection and functionality completely outdated, just managed to watch 1 movie before I gave up trying. The air hostess tried to help but mentioned that it’s just slow. During dinner service I asked for a second glass of wine with my meal but was refused as only 1 glass of beer or wine is allowed per passenger and flight, which I found very stingy as an airline and irritating from a customer care perspective."

Plussat: "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
Miinukset: "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"

Miinukset: "Customer service on the flight was poor ."

Plussat: "Very good service on board, crew very attentive and polite."
Miinukset: "Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way."

Plussat: "The crew was outstanding."

Plussat: "Kayak messages about the gate number, delay, and so on all went into my spam folder and found them later after the flight"

Plussat: "Was the cheapest option at the time, and quality wasn't worse than the others"

Plussat: "Service was OK"
Miinukset: "They have us sit in airplane from 8 am till 10:45 am. In the airplane over 2 1/2 hours that is unheard of We finally arrived in shaman at 2 PM So we have for our steel late due to unknown reason After travel from JFK to Beijing China 15 hours and three hours layover +3 half hours sitting in the airplane that is just ridiculous"

Plussat: "The dumpling. The on board staff were very pleasant and had a lovely glass of coke cola with ice bit small though."
Miinukset: "After 30 hours of travelling and no problems my luggage got lost on my last flight. I still haven’t got it yet, my medication was In there and it has ruined the whole trip for me. I am so upset with service I can’t begin to explain the pain I am now suffering. I have no clothes other than what I’m wearing. I have no toothpaste or toiletries. I feel ashamed of myself as I have dirty clothes on. I am truly not satisfied with my service. I have been let down to the highest order."

Plussat: "Ran on time"
Miinukset: "Food and drink options are limited"

Plussat: "The on time performance also inflight Meals"
Miinukset: "Check in for Departure"

Miinukset: "It was not a pleasant stay in Beijing airport... The staff were very rude and not helpful.. I had to fight for the wi-fi code and I had to fill out a form, for a pass to get out if the airport... I waited over 90 mins in line, only to be told I was I the wrong line, in the first place ??? !!"

Plussat: "Nice carrier. Enough leg room and clean flight"
Miinukset: "Entertainment had very limited options. I had booked my flight through travel agent vayama. I would never ever recommend people to use that travel agency. It takes approx 35-45 mins to contact customer care, you are way better off taking the tickets from airline as they cannot help much if the tickets are done through agency and not airline directly. Moreover the agency charges additional fee over and above airline fees for any changes"

Plussat: "The staff was helpful"
Miinukset: "The flight was cramped up and not clean"

Miinukset: "No updates on reason for 2hr delay of flight."

Miinukset: "That's not the first time, last year, we got the same delay (seated in plane for nearly 2h) and this year, for no reason, we had to wait 2h, instead of boarding at 13:30 pm but 15:30. Beside the delayed waiting time, other things were good"

Plussat: "Good leg room and airline food quality was good and great movie choices."
Miinukset: "Language barrier at times, like when I went to the galley to ask for orange juice, which was sitting on the counter, and flight attendant said - pour it yourself and then walked off kind of funny."

Miinukset: "Flying from iad,pek,mnl Air China lost our luggage and we get the next day at the air port. From mnl,pek,iad our luggage made it all the way.Our experience of customer service was not Good from pek to iAd."

Miinukset: "Service was not good, requested special meals weren't available, and the staff was quite rude about it."

Miinukset: "They didn't let me on to the plane"

Miinukset: "No personal entertainment but a lot of leg room"

Miinukset: "The plane was delayed over one hour for take off in Shanghai"

Plussat: "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
Miinukset: "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."

Plussat: "The crew were helpful and friendly throughout, trying to find out what we should do about missed connections during the flight, I was able to move to an empty exit seat (I'm 6'5") so the delay was relatively comfortable."
Miinukset: "Well we were delayed for an hour and missed connection as a result, but you can't really blame the airline for that."