Etsi halvat lennot reitille Sofiasta $[81-Suomeen

Plussat: "Always on time"
Miinukset: "Food bad. Much better taste at the lounge in Doha"

Plussat: "Crew is amazing"
Miinukset: "The Entertainment screen wasn’t working"

Miinukset: "Have air fresheners in toilets. Make it smell better."

Miinukset: "Under 2 babies did not get enough milk They should have baby food items cereals, crackers or baby foods options"

Miinukset: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."

Miinukset: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"

Plussat: "All except the food"
Miinukset: "The food"

Miinukset: "Qatar Airways are the best"

Plussat: "The seat was ok and the food was good."
Miinukset: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."

Plussat: "Flight was uneventful, left on time. Chocolate cake was delicious."
Miinukset: "I would have liked rear and forward camera live feed to show actual flight"

Plussat: "Seat was comfortable."
Miinukset: "transit timing was a bit hectic."

Plussat: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Miinukset: "Nothing. Everything was fantastic."

Plussat: "Crew were friendly"
Miinukset: "Food could be better and frequent"

Miinukset: "Be aware! "When customers purchase tickets they are paying for transportation for the specific class designated on their ticket and not for specific seat assignments. Seat assignments can never guarantee." This is what they emailed me when they did that to me on my pre-selected & confirmed seats!!"

Plussat: "Food was good and so was the crew, entertainment was better than expected."
Miinukset: "Obviously the seat could have been roomier but still good."

Miinukset: "just did not like the baggage policy for carry on"

Plussat: "Crew were very helpful and courteous"

Plussat: "Boarding was smooth; Plane was clean; Flight departed on time;"
Miinukset: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"

Miinukset: "On time. Reasonably good. Satisfied with everything."

Plussat: "The seats have great leg room and recline nicely"
Miinukset: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"

Miinukset: "too hot called groups too fast for boarding"

Plussat: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Miinukset: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."

Plussat: "crew was lovely and plane was very new"
Miinukset: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."

Plussat: "Had always liked the airline and on board crew members"
Miinukset: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."

Plussat: "The 17hr flight went relatively quickly. Much faster than expected."
Miinukset: "The long wait between flights and finding a scheduled flight before mine that I could have taken."

Plussat: "I was already travelling 5000km so I didn't notice anything"
Miinukset: "Turbulences ... but it's ok."

Plussat: "Food, entertainment options, comfortable seats, warm blankets"

Miinukset: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."

Plussat: "Great flight with good food and crew."

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Miinukset: "Movie selection could have been better."

Plussat: "clean airline, modern airplanes, good food, friendly service"
Miinukset: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."

Miinukset: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"

Plussat: "Airport staff were friendly, Flight crew were good. I was in an exit row so I can't comment much about normal economy, but my legroom was fine. lots of movies to choose from. Deplaned onto a bus, that took us right to the Transfer Security which saved me a recently long walk."

Plussat: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"

Plussat: "Aircraft was much better than the flight from US, food was great. The only thing I wished for was more movies."
Miinukset: "Lack of movies"

Miinukset: "Seats"

Plussat: "Seats are comfortable with sufficient leg space and overall ambience of the cabin."
Miinukset: "I pre ordered Hindu meal. The meal selection by the airline was same from Karachi-Doha and Doha-Chicago. There was no choice of menu in the meal on such a long flight. Moreover taste of offered food was not satisfactory."

Plussat: "Great service and food"

Plussat: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Miinukset: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."

Miinukset: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."

Plussat: "Every thing"
Miinukset: "Nothing"

Plussat: "First flight was okay"
Miinukset: "My return flight then follow on with Qatar airways to Baghdad was cancelled and they didnt tell me that on my first leg i could have stayed longer as i was re directed to a later flight making my total layover 18hrs in Doha i rather have stayed in Philippines that extra 8 hrs"

Plussat: "Todo estuvo prfecto"
Miinukset: "La comida no es nada del otro mundo"

Plussat: "The leg space is what got this flight a 3 star."

Miinukset: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"

Plussat: "Absolutely nothing!!!!!"
Miinukset: "Again, our flight was cancelled without notification!!!!!"

Miinukset: "Terrible. Awful. Could not possibly recommend this airline to anyone."

Plussat: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Miinukset: "I didn't have any issues on this flight. Everything was great for me."

Plussat: "Customer service by the crew"
Miinukset: "Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad...."

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Miinukset: "I do not like that mono do sale me a ticket with no baggage and never will by a ticket from this company again!"

Plussat: "Incorrect carrier! I missed the flights because of them !!!"

Plussat: "The crew was professional. The process of sharing information about gate changes was very well organized."
Miinukset: "Seats were not comfortable. Seat pockets were torn and poorly designed. Electrical connections were not working. Choice of entertainment is limited. Food choice ran out before service came to the end of the plane."

Plussat: "The boarding was a pleasant experience and we got to check in our hand luggage."
Miinukset: "The vegetarian food options were a little strange."

Plussat: "Cabin staff were cheerful and helpfully"
Miinukset: "We had 4 luthansa flights in a week I appreciate that we were given a drink one up on BA ! However I am trying not to be picky every snack was chocolate 26 grames per 100g not great for a diabetic !!!! It would be lovely to have a savoury option"

Plussat: "Absolutely amazing service"
Miinukset: "No any healthy snacks like nuts or just dried veggies or biscuits with less sugar."

Plussat: "No crying babies around :-)"
Miinukset: "It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight."

Plussat: "Super service. From gate in Frankfurt to Rome."
Miinukset: "Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far."

Plussat: "The notifications for the change of gates by Lufthansa."
Miinukset: "Dairy free option for snack. Larger stock of drinks (Ran out of Beer). Made sure the luggage is loaded on to the plane! Communication to inform passengers that no luggage had made it to Birmingham as people were waiting around for hours!"

Miinukset: "Entertainment didn’t work"

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "The crew"
Miinukset: "The sandwiches"

Plussat: "Service efficiency."

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Lufthansa is just the best. The flight crew was so pleasant the entire trip and they work very hard to make sure the passengers are comfortable. The food was even good! Lots of perks included--free wine, beer, etc. along with headsets for the movies."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "The crew was very accommodating."
Miinukset: "I wasn't aware beforehand that I could request a dairy free meal."

Plussat: "Staff was friendly and service was on a exceptional level"

Plussat: "The serviice was very good enjoyed traveling with this company."
Miinukset: "The tv screen was outdated and difficult to use. The headphones were very outdated and did not like that there was no option to use my own headphones because of the aux option not availble."

Plussat: "Comfortable seats"
Miinukset: "The raisin muffin was very old"

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "No problems, it was a quick and easy flight. Crew was great."
Miinukset: "No entertainment (due to short flight). As with all airlines, economy is incredibly cramped."

Plussat: "Smooth flight. Great food and drinks. Very helpful staff."

Miinukset: "The food was terrible. I couldn't eat it, and I can eat almost anything. Sorry! Everything else was good. The staff were amazing. I will fly with Lufthansa again. Thank you."

Plussat: "Snack and crew were great"

Plussat: "Staff were efficient and friendly, constantly offering juice and water."
Miinukset: "Boarding could have been a lot better organized they need to do it the same way Lufthansa does in Los Angeles"

Plussat: "Cabin crew hospitality and service were amazing and clean airplane"
Miinukset: "N/A"

Plussat: "everything"

Plussat: "Efficient checkin"

Plussat: "Good customer service"
Miinukset: "Not much leg room for 6'2" tall man like me"

Miinukset: "Personnel and food was great."

Plussat: "Service, friendly crews. Everything."
Miinukset: "Simply the best.Thank you."

Miinukset: "Smaller plain"

Plussat: "Punctuality! Everything was on time. For a short fly like this one could hardly ask for more."

Plussat: "I like on time departure, fast boarding and fast disembarkation."
Miinukset: "Flight attendants passed only one time with water!"

Plussat: "Love Lufthansa"

Plussat: "Crew."
Miinukset: "Kosher food ordered was not satisfactory: meat too dry and compressed. I couldn't eat that. Overall Kosher meal was poor quality. Disappointing."

Plussat: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."

Plussat: "The flight was operated by Lufthansa. There was a training flight attendant who exceeded the expectations."
Miinukset: "N/A"

Miinukset: "Business Class Seats, same as economy. Middle seats left empty but this doesn't make up for uncomfortable, barely reclinable, narrow seats. Had ardered a special meal and was served the same meal on both legs of my flight from Sofia to London."

Plussat: "Service, comfort"

Plussat: "Quick and easy in all aspects"

Plussat: "Crew was great. Food was good."

Plussat: "Perfect"

Plussat: "great service! right on time! very polite staff! will fly with them again!"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "I will chose Lufthansa every time I will go to Europe with my family.I will recommend their service to all our friends.Thank you for making this travel time wonderful!!!!! Vassilka"

Plussat: "Perfect"
Miinukset: "More food"

Plussat: "The seat i got was great"
Miinukset: "There was a delay"

Plussat: "Seat was very comfortable. Crew was great."

Plussat: "Professional crew"
Miinukset: "Depart on time"

Plussat: "Everything was excellent . I was very happy with this flight.Thank you so much."

Plussat: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Miinukset: "I really expected more from Austrian airlines."

Miinukset: "Food should be much better than this. Otherwise everything is ok."

Plussat: "Leg room was good. I am 6ft 2in"
Miinukset: "Seat bottom could have been better. I have a honey bottom"

Miinukset: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"

Plussat: "Lost my luggage"
Miinukset: "Not loosing my suitcase!"

Plussat: "Clean, safe short flights"
Miinukset: "The 30 minute layover was close"

Plussat: "Fligth attemdance atention"
Miinukset: "Delay in the departure (40 min)"

Plussat: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."

Plussat: "Crew were polite and accommodating."
Miinukset: "Plane temperature was too hot, despite my repeated requests to the crew to lower the temp. No one on this flight opened a single blanket - was that the goal? It was too hot to even sleep."

Miinukset: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."

Plussat: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Miinukset: "Nothing"

Plussat: "continium of previous service provided"

Plussat: "Love the A 380-800"
Miinukset: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."

Miinukset: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."

Miinukset: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."

Miinukset: "Chaotic boarding process, no clear communication with passengers, delays in boarding not explained, people sent away or told off, huge attitude and chip on the shoulder. In the U.S., we are customers that paid for a service and are asking for details on that service. In Europe, we are annoyances that depend on staff at the boarding gates to get on the plane, so power tripping and general disdain to customers beings confused are part of the game. I will try never to fly Austrian Airlines again. Absolutely unacceptable behavior toward families, mothers with children, senior citizens. I can almost see the smirks and annoyed and superior attitude of staff at the boarding gate when they had to deal with more passengers asking why boarding hasn't started half an hour ago when we were announced it would. No answers, just show me the passport and boarding pass, ok, please go back, we'll let you know, then ignore questions."

Miinukset: "Food is appauling!"

Miinukset: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"

Miinukset: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."

Plussat: "It was fine"

Miinukset: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."

Plussat: "That is was on time!"
Miinukset: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Miinukset: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."

Plussat: "The direct flight' and the comfortable seat"

Plussat: "I will never travel with Austrian airlines again"
Miinukset: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"

Plussat: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Miinukset: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."

Miinukset: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."

Miinukset: "The flight was delayed and I lost my luggage."

Plussat: "Love the coordination"

Miinukset: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Plussat: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Miinukset: "Nothing."

Miinukset: "Poor service, will not fly again with this airline"

Plussat: "Plenty of leg room in economy. Will fly again."

Plussat: "Service was great and the flight on time."

Plussat: "Everything was great!"
Miinukset: "There was nothing in specific that I didn't like!"

Plussat: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Miinukset: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."

Miinukset: "Technical issues with website and online check-in. Boarding was poorly organized. Food could be better (e.g, breakfast muffin was terrible). Also availability and varienty of alcoholic drinks could be better. Flight was delayed and therefore my luggage didn't make it to connecting flight.."

Plussat: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Miinukset: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"

Miinukset: "Flight was very delayed leaving Sofia which made connecting flights for many people a rush and very stressful. People were pulled to the front of the plane and told to rush to catch their flights. My bag didn't make my connecting flight but Austrian delivered it 2 days later."

Plussat: "Attentive flight attendants"

Plussat: "Comfort seat. Good mouvies"
Miinukset: "The aircondition was to high. I was almost frozen."

Miinukset: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."

Plussat: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Miinukset: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"

Plussat: "Food and entertainment"
Miinukset: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."

Plussat: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Plussat: "The seats were so comfortable"

Plussat: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Miinukset: "Nothing"

Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"

Plussat: "The plane size & comfort was excellent. The staff were very friendly"
Miinukset: "N/A"

Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."

Plussat: "Comfort"
Miinukset: "Internet"

Plussat: "Services is good ."
Miinukset: "Food can be better"

Plussat: "Decent price for economy comfort seat, 4A."
Miinukset: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "Fast boarding"
Miinukset: "Slow in refuelling, got us delayed for 40-"

Plussat: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Miinukset: "Flight was delayed, had to run to my next connection flight."

Plussat: "No delay and nice staff"

Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Plussat: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Plussat: "Amazing crew"

Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."

Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Plussat: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Miinukset: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."

Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Plussat: "NOTHING"
Miinukset: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Miinukset: "Nothing special"

Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Plussat: "Easy to board and easy flight."

Plussat: "Able to fly direct to ansterdam"
Miinukset: "Have to lay over on the way back. More expensive than other airlines."

Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Miinukset: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Plussat: "Food was good and crew members were very nice"
Miinukset: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"

Miinukset: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Plussat: "The sandwiches were simple yet just the right touch, on all four flights."

Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Miinukset: "OLD OLD plane with hard seats and tiny screens"

Miinukset: "OLD plane without comfort or entertainment"

Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Miinukset: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."

Plussat: "The staff and crew"
Miinukset: "Nothing"

Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Plussat: "Flight attendants tried their best given what they had to work with."
Miinukset: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Plussat: "Boarding was very efficient."
Miinukset: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."

Miinukset: "Did not get the luggage from connecting flight from Amsterdan to Basel"

Plussat: "Food and drink service"
Miinukset: "Boarding pass facility"

Plussat: "The flight crew were kind, polite, and attentive."
Miinukset: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."

Plussat: "...The transfer at JFK was terrible"

Plussat: "Entertainment, cabin crew great."
Miinukset: "Seat layout may now be standard but is still cramped."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "3 hours flight, on time."
Miinukset: "During the time of COVID, I would expect the crew to follow restrictions and procedures. Nobody from the crew paid attention if all passengers have their face masks. In fact, most of the passengers didn't have masks on their mouth and nose. Many of them didn't have them at all. Crew didn't care. If this is how LOT pays attention to our health during travel, I will definitely not fly with them anymore. 2 months earlier flying with Lufthansa and all crew was very strict about the rules and everybody on board was wearing a mask."

Plussat: "Friendly crew"
Miinukset: "Faster boarding, better food, more adequate announcements on delays"

Plussat: "Small plane but comfortable seats with enough space"
Miinukset: "Very stressful transfer - 30 mins are not enough"

Plussat: "Seat was wide and soft"
Miinukset: "Boarding was a little chaotic"

Miinukset: "Toilets was’t in service for flight from Warsaw to Lviv"

Plussat: "Nothing because your partner FlightNetwork didnt pay the ticket and I wasted my time going to the airport"
Miinukset: "Calling me and leave a voicemail if there is an issue with the ticket. I dont respond to 888-*** phone numbers from overseas! Horrible experience"

Plussat: "I WILL NEVER use LOT!"
Miinukset: "The crew is very lazy and slow. Boarding was a mess. These guys could barely speak and understand simple English (poor background) though it's an international flight.The food was also terrible. My luggage was lost and in 1 week was found all smashed and crashed and dirty. I WILL NEVER use LOT!"

Plussat: "Plane was comfy and staff was mostly real nice and attentive."
Miinukset: "Plane was late causing all kinds of commotion at the airport where to catch a transfer we were put on a bus for over 20min at 31deg weather with small kids. Not allowed to go to bathroom, it was terrible"

Miinukset: "Employees at airport in Budapest didn’t speak English, also went to restroom and there was no access for handicapped people, I’m on wheelchair. I will never again go that way, very bad experience."

Plussat: "Everything and everyone from the crew was very professional, food, entertainment, above my expectations."
Miinukset: "Polish airlines have some problems, but this flight was perfect. Great job."

Plussat: "Nothing."
Miinukset: "Neatness, communication, all LOT airline workers were very rude, no food on flight."

Plussat: "The flight Sofia - Warsaw was more than 1 hr late. The crew never apologized. Was arrogant and unhelpful when we asked for gate information to our Warsaw-Stockholm connection, which we barely made. The Warsaw-Stockholm flight, operated by Nordica was the exact opposite experience. Crew was awesome!"
Miinukset: "Train LOT staff how to not embarrass themselves and their company w arrogance and ignorance."

Plussat: "All was good. Have to pay for food. Really?"
Miinukset: "Have sandwich included in the price."

Plussat: "Nothing"
Miinukset: "Have the plane on time"

Miinukset: "Sound control on the entertainment console was a bit wonky. Nothing major, just enough to be annoying until I figured the details."

Miinukset: "Flight delayed more than 2 hours to NY. Not comforting to be told technical difficulties are delaying the flight."

Plussat: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Miinukset: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."

Plussat: "Everything"

Miinukset: "the flight was delayed"

Plussat: "I DIDNT TAKE A FLIGHT TO LONDON DONT KNOW WHAT YOURE TALKING ABOUT"

Miinukset: "Very Intensive and very cold ventilation!"

Plussat: "Overall the flight was good"
Miinukset: "The snack was too small"

Plussat: "Over all was ok nothing exceptional but boarding was very slow, and slk of us with connections did not make it as the luggage came on the carousel 60 min afterward checked the security. Will not use them again."

Plussat: "Crew!"
Miinukset: "Small air craft"

Plussat: "Read above"
Miinukset: "Service on board was not nice"

Plussat: "Crew was friendly, cabin was as expected. Luggage arrive safely and on time (was a little worried it would not show, because online checkin said I had to pick up luggage and recheck before flight) (Virgin tagged it to go all the way through). So did not gav any issue."
Miinukset: "Flight was one hour late. No food service or entertainment for this flight, but was as expected."

Plussat: "טיסה מהירה"
Miinukset: "יצא באיחור של 50 דקות"

Plussat: "New airplane, good food."
Miinukset: "nothing"

Plussat: "LOT is the best kept secret in airline industry. Friendly staff, on time, great new planes. Keep it up, stay with low prices and fly on!"

Plussat: "I book this flight months in advance and got a really good deal. Everything was really good, crew was pleasant food was pretty good, which is rare in the air. Airplane was clean and the bathrooms dint stink. Entertainment was very good, loved it that I could find good Russian comedies. Seats were really comfy, I slept for the first time in a plane. Really recommend this airlines"

Plussat: "The usual cramped travel but it was fine. Good movies"
Miinukset: "Somewhere Ipad disappeared from luggage we had checked."

Plussat: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Miinukset: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"

Plussat: "Not 1 thing !!! Bad.bad.bad"
Miinukset: "The legs room, no free meal, on the flight from warsaw to tel aviv. 1 hour late on departure from warsaw to tel aviv"

Plussat: "Boarding process was fine."
Miinukset: "Old plane. Terrible entertainment system. We ordered Kosher meals. They cam from a company called Stogel. NOT FIT FOR HUMAN CONSUMPTION. Flight attendants disavowed responsibility for anything other than meal service because "this is not our aircraft.""

Plussat: "Very slow and long line for passport control and security check at Chopin Airport in Warsaw. Nerve wrecking last minute check in....plane delayed"
Miinukset: "No drinks onboard for close to 11 hour flight. Crew was very stingy with the water and non alcoholic drinks. Plane delayed , landed 45 min. after scheduled time."

Miinukset: "Very bad boarding experience... We were not issued boarding passed for all legs of the journey at the beginning. At the last leg, we were provided separate seats. Boarding staff extremely rude and unfriendly. Not one person (apart from the in-flight personnel) wore a smile."

Plussat: "Safe and clean plane"
Miinukset: "The flight was two hours delayed with very little communication about what was going on. When it did come time to board, they boarded from the rear of the plane, but people with seats in the front seats crowded in front of the boarding area making it nearly impossible for those in the rear seats to get through. Gate staff did not manage this well. And, I still don't understand why people do not understand how a queue works. Then, crew was up and down the aisle the entire flight which flew from midnight took 9:00. Not even possible to sleep on this overnight flight."

Miinukset: "Departure late about 4 hrs, little information along the way. More waiting at arrival for gate to open up due to late arrival. Seats are not comfortable."

Miinukset: "Expect flying without delay"

Plussat: "Service on plane"
Miinukset: "Price for checked bag"

Plussat: "The crew was ok"
Miinukset: "LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you."

Plussat: "The time between the connections was just perfect!"
Miinukset: "Nothing"

Plussat: "We liked the cabin crew, they were friendly and helpful."

Plussat: "Brand new fleet, latest extras, fresh and tasty food."

Plussat: "Simple, quick service."
Miinukset: "Very basic service but not really any issues."

Plussat: "Customer service was good and flight arrived on time."

Miinukset: "When checking in we were told to stand in a long line to drop our bag after getting our boarding passes from a machine. After standing in line for 30 minutes the woman at the counter said we were in the wrong line and was extremely rude as if we were stupid for not being able to follow the Polish signage. We had simply stood in the line we were directed to. Counter clerks not very pleasant compared with other airlines!"

Miinukset: "Flight was late to leave Warsaw, no apparent reason given."

Plussat: "Descent plain and service"

Plussat: "Half-full plane, so more room to stretch out in the smallish seats."
Miinukset: "Plane delayed without any announcement - and up until the moment of departure, we were told we were on time (regardless of what the clock actually said.) Had to sprint to connecting flight in Warsaw to make it on time. Also, there was zero included meals on this flight - just a chocolate wafer and water. You had to pay for anything slightly more substantial (a limited menu of sandwiches.) Small seats, as it is a small plane."