Everything was excellent, but at Philadelphia airport immigration service was poor, takes too long.
Great flight. It would be great to get small things like salt pepper and a cube of butter( when bread is provided) with the meal.
Good food, comfortable seating, excellent service, affordable air fares, professional/friendly crew. This was my first Qatar airways travel. Enjoyed the travel very much. I will choose Qatar airways for my future travel and recommend to my family and friends. Thank you for making my travel enjoyable.
Plussat: "The seating was very uncomfortable and cramped I"
Miinukset: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."
Plussat: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Miinukset: "I like it the way it is. Keep doing the good job."
Miinukset: "Flight was a little long!"
Plussat: "The crew was really sweet and making sure passengers were comfortable."
Plussat: "Good service by crew."
Miinukset: "Online check in was not working which meant long line to check in at airport."
Plussat: "Crew were amazing, superb."
Miinukset: "Food verity, seat comfort ability, wider range of entertainment."
Miinukset: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Service and entertainment"
Miinukset: "On boarding and on time departure"
Plussat: "Staff are very polite and helpful (ground staff and in the air)."
Miinukset: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Everything is perfect"
Plussat: "Attentive crew, good menu"
Miinukset: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"
Plussat: "Helpful,courteous and efficient"
Miinukset: "Wifi was hard to connect"
Plussat: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Miinukset: "No complaints."
Plussat: "Crew is so helping and attentive , not like american or european carriers . Inflight dining options in economy was like premium economy"
Miinukset: "Plane a330-300 was little older and outdated in terms of entertainment system , but since this is short journey hence i dont mind"
Plussat: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Miinukset: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Plussat: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Miinukset: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Plussat: "We carefully taken care . The Hotess were alright"
Miinukset: "Their food are ok"
Plussat: "empty seat next to me!"
Miinukset: "more cramped than akld to doha"
Miinukset: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."
Plussat: "Friendly and helpful staff."
Miinukset: "No entertainment available. A very old plane."
Plussat: "The flight crew was very friendly and helpful in getting you settled on the flight"
Miinukset: "Boarding was a bit Hectic in Bangkok."
Miinukset: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Plussat: "From boarding to landing, I had a great flight. Flight was from NYC to Jakarta via Doha. Flight on a b777 to Jakarta and b787 to Jakarta. Plane had plenty of legroom and nicely designed entertainment system. Service was world class. About every hour or so, a crew member would ask if we wanted drinks. Food was great, had 3 choices of entrees for each meal."
Plussat: "Overall better than most of domestic US or Korean national airline in terms of food and service."
Miinukset: "Boarding took longer than other airports. Too many redundant checks for no apparent reason."
Plussat: "Everything was great"
Miinukset: "Everything qas great"
Plussat: "Everything except food"
Miinukset: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Excellent service"
Miinukset: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Plussat: "Confi and relaxed atmosphere"
Plussat: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "I liked the food, the crew, and the team at the airport was nice and professional."
Plussat: "In general the crew was very nice."
Miinukset: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Plussat: "Flawless boarding, service, food and arrived 30 minutes early."
Plussat: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."
Plussat: "Nice people"
Miinukset: "6-hour delays coming and going. Sounds like a an issue."
Miinukset: "It was an older plane. It seemed smaller and we had no choice in entertainment"
Plussat: "Very kind and helping crew.. professional and helpfull"
Miinukset: "I dont have anything to complain about"
Plussat: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Plussat: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Miinukset: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
It was nonexistant. We got screwed out of 2 roundtrip tickets due to lack of communication from Delta and Skywest.
Plussat: "Crew was amazing. Very attentive and welcoming."
Plussat: "The staff were awesome!"
Miinukset: "no covid-19 precautions were taken."
Plussat: "Customer service as always"
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Great entertainment"
Miinukset: "We just boarded pretty late for apparently no reason"
Miinukset: "Filthy plane, and delayed too long"
Plussat: "Yes, . Amazing crew Seat was comfortable."
Miinukset: "Worst first class service. Only came by twice in two hour flight"
Miinukset: "Late arrival"
Plussat: "Crew was awesome. Very efficient"
Miinukset: "Couldn’t connect to see the trip on the monitor but no big deal. Still was able to watch tv"
Plussat: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Miinukset: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."
Miinukset: "The comfort seats are not that comfortable"
Miinukset: "Delay after landing"
Plussat: "Food and entertainment not applicable"
Plussat: "The movie selection was good"
Miinukset: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Miinukset: "Seats very tight!"
Plussat: "Service was great, crew was responsive, snacks were good per usual."
Miinukset: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Plussat: "Nothing particularly stands out. I did arrive safely."
Miinukset: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Plussat: "Clean bathrooms and great refreshment choices"
Miinukset: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Plussat: "Flight attendant was great!"
Plussat: "Easy boarding and helpful crew (despite the rain as we walked to the plane)."
Miinukset: "No entertainment options on board. All Delta planes should have the TV monitors and radio."
Plussat: "Crew was amazing , one patient was getting sick while flight and always to flight stewards where always outside bathroom to help her. And crew was still able to service whole plane of 200 passengers."
Miinukset: "My screen seat miniature work but headphone jack was messed up tried two cords and not working so could see movie could not hear so for 5hrs that’s what I did which made me focus more on comfort. Plane interior was or looked brand new."
Miinukset: "They wouldn’t accommodate with seating and I couldn’t sit with the people I came with. Also they served almonds and I’m allergic. The guy sitting next to me requested almonds causing my eyes to swell and my throat to close"
Plussat: "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
Miinukset: "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
Miinukset: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Plussat: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Miinukset: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Plussat: "My original flight from MSP to Grand Forks had the nicest pilot that went above and beyond his duties on and off aircraft."
Miinukset: "Switched planes 3 times, Gates 4 times and little communication on what to expect now, and moving forward. Ended up delayed on jetway 90 minutes before returning to gate to be switched on and off planes for 4 hours Also Delta broke my suitcase in 4 spots I will be contacting delta about this horrible experience!!!"
Plussat: "Again, a quick and easy connector and flight homeward."
Miinukset: "Not applicable."
Miinukset: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Plussat: "Cabin crew was good."
Miinukset: "This flight had at least 5 gate changes in three different terminals. We had serious jet lag and did not need to go roaming all over the Atlanta airport."
Plussat: "The service was good"
Miinukset: "The flight was very rough on landing"
Miinukset: "luggage did not arrive same time with me and not the same airport"
Miinukset: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Plussat: "Comfortable seats in coach Good snacks Friendly crew"
Plussat: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Plussat: "Better seats"
Miinukset: "The seats"
Plussat: "Yet one more trip that reminds me why I refuse to fly any other airline than Delta. (I fly every week for work.) Top-rate LA crew, flights always departs on time, early to destination more than half the time. Comfortable seats, upgraded to Delta Comfort today. Gate agent was friendly, helpful and joking with passengers. Made it seem like we were all going on an adventure. Kudos to Delta all around!!"
Plussat: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Plussat: "Modern plane from ATL to BOS. On board games were a fun distraction."
Miinukset: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Plussat: "With the free entertainment, the time just flew by. From the time we left MSP to the time we landed, everything went smoothly"
Plussat: "It was as fast!!"
Miinukset: "Nothing was offered, my bag was checked at the door but no big deal"
Plussat: "Overall great experience"
Miinukset: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Miinukset: "The flight was delayed for 13 hours, the airline (delta) made no effort whatsoever to remedy the adverse effects of this delay. They were even charging for snacks on the flight. A horrific experience throughout."
Plussat: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Plussat: "I liked the in-flight entertainment and the crew was very pleasant"
Miinukset: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Everything was good,but founding gate was awfup
The crew is amazing. Very kind an organize people.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
When I arrived at the airport I checked my bags in and they gave me piece of paper and told me to wait and someone will come get me with the wheelchair. I am 84 and this was set up when I purchased my ticket. My flight was at 4 . I have waited an hour for someone to show up after 3pm . After that I was told I won’t be able to board the plane because it’s too late. What a mess! My bags were taken! I ended up taking a another flight few hours later . When I arrived at my destination I found out my bags are missing. Again! I am 84 all my bags were checked in . I am not able to carry heavy items . I don’t have my belongings, my medication! This is was horrible , horrible service . Not only flying somewhere it’s stressful as it is these days and then this! My flight was over 10 h plus all the time I spent at the airport that was freezing cold ! Again I am 84! This was a nightmare. Thank you Lufthansa for making my trip hard to forget.
Plussat: "The crew positive attitude"
Miinukset: "We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board"
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "The crew were friendly enough and willing to serve."
Miinukset: "The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats."
Plussat: "The crew was great with kids. Very friendly and helpful."
Plussat: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Miinukset: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Plussat: "I didn’t enjoy this flight as everything seemed very unwelcoming here"
Miinukset: "Take care of passengers for drinks and others. Treat passengers with other languages nicely rather than in condescending way. I saw air hostess laughing among themselves and being little short with passengers who couldn’t communicate. The boarding process was very chaotic with no groups."
Plussat: "Short flight, left and arrived on time."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "Flight crew was excellent. Top notch in customer service. They had a very difficult lady constantly wanting help with meals and food issues, and they were very professional and efficient."
Miinukset: "Check in was late in Rome. Arrived at 5am for a 8:30 flight, and they would not check us in until 6 am. Don’t understand the “arrive 3 hrs prior” when this happens."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Crew was friendly"
Miinukset: "Lost my luggage and was late"
Plussat: "Courteous staff. Great movies. Good food."
Miinukset: "Flight from Frankfurt to Copenhagen was over an hour late. Flight from Copenhagen to Frankfurt was also late, causing us to miss our connecting flight home on United."
Miinukset: "Flew in business class so baggage should have had priority tag on it. Bag is lost and they have no idea where it is. Ruined an otherwise wonderful trip."
Plussat: "crew is nice"
Miinukset: "breakfast was pretty lame !"
Plussat: "Food on flight lags a bit behind other major airlines. Crew very nice and helpful though."
Miinukset: "Boarding process at Tegel is archaic and inefficient. Gate area too small and without access to shops/restaurants/etc."
Miinukset: "Flight was delete and nobody assist during transfer to next flight"
Plussat: "It was one of the best flight experiences in my life. Flights on time and suitcases delivered immediately."
Plussat: "1. I like the plane and the comfort of my seat. 2. I was pleased to find my luggage in Athens as Lufthansa was the only airline that in the past twice had misplaced my luggage and had to wait for one day to get them. 3. The flight arrived at the scheduled time and going through the airport , security to my connection was especially easy. 4. The sandwiches also at the airport were tasty."
Miinukset: "1, It isn't really a 100% complaint because I'm also responsible. As I was waiting for the dinner to be served it took more time and I felt asleep watching a bad movie, so I missed dinner when I finally woke up. This is the reason I have no opinion about the food. My sole complaint is about the general practice in all airlines that they serve first the slim minority that does not eat meat. Democracy means that the majority should be served first. Unless the airlines consider the vegetarians as some kind of sick people! 2. The crew didn't offered us enough liquids during the flight and the excuse that they didn't wish to disturb our sleep is too lame."
Plussat: "Boarding was fast"
Miinukset: "I had to pay extra because I didn't know that Lufthansa only allows one piece of luggage for international passengers, unlike most of their competition. Cost me $375 extra!!!"
Miinukset: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"
Miinukset: "We were charged a rebooking fee by Lufthansa when customs searched luggage causing us to miss connecting flight"
Miinukset: "My passport was stolen on the overnight train I took to get to the airport. It wasn't until I was off of the train that I went to grab my passport and credit card and realized my tiny little purse was gone. I had to rush to the US Embassy, get a new passport, and then rush back to the airport. I didn't arrive until 40 minutes after my flight had left and I was a nervous wreck. Unfortunately Lufthansa staff could not care less. The guy at the ticket counter even looked at my new urgent passport that had the issue date listed as today, so clearly this all had just happened as it was only 10:50am still. What did Lufthansa do? Well they told me if I wanted to fly out the same day, I would have to pay 2700 Euro additional! My jaw dropped and then he said I could fly out tomorrow for an additional 675 Euro instead. I was still in shock as I felt like I had just been taken advantage of with my stolen passport and credit card and now it's happening again. I asked if there was any way he could find something cheaper and he said that I paid so cheap for this flight that I would need to speak with the agency I booked with to help me out more and then he dismissed me. Let me have you know that I booked this fare during an amazing sale that Lufthansa was having and I booked it directly through their website and now it was being held against me. There was no offer to pay something like a $200 change your flight fee. Instead he let that plane leave with an empty seat because I didn't have the 2700 Euro to pay him. Here I was, alone, nervous, in a foreign country, and I had to get my thoughts together the best I could and I immediately started looking up my own flights. I ended up having to book a flight with a different company and just forfeiting any kind of credit that Lufthansa would have applied to their overly exorbitant priced flights. Good job Lufthansa for being the worst customer care service I have ever experienced... and I have flown over 20 airlines and over 100 flights."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Plussat: "The flights were lovely, the food was very good (for airline food), the drinks were generous - even the cheap seats were offered wine or cocktails! And after dinner were served coffee with Bailey's or cognac. Hot towels were provided. I would seek out a Lufthansa flight again."
Miinukset: "It was very difficult to click into any movies, etc. That needs to be looked into. I spent a ridiculous amount just trying to get into a movie."
Plussat: "The crew was a 10. They were wonderful."
Miinukset: "I was in business class and the tv remote did not work."
Plussat: "Seat comfort, service excellence"
Miinukset: "Quite outdated movies on entertainment system"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Not much"
Miinukset: "Delays and cancellations required me to go through security 4 times, deal with 4 different check in agents (at 3 different locations) and 2 international calls to Lufthansa customer support before being able to rebook my ticket. It took 3 hours to get rebooked, and just barely made it to the new flight. Lufthansa Agents at airport were rude, would often make me wait while they did other things, and then just tell me that they couldn't rebook me, and I needed to go to another line."
Plussat: "Crew was fantastic."
Plussat: "my favorite airline"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "We often fly on Lufthansa and highly recommend it!"
Plussat: "Boarding staff was cooperative On time departures and arrivals"
Miinukset: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Chairs were uncomfortable, mainly due to the front passenger was always in reclined mode, and the passenger behind me wouldn't let me recline... He would literally push my chair up, but that's probably because his chair can not recline!"
Miinukset: "We needed to place special request on vegetarian meal, couldn't do it at booking or at checkin, was told to let crew know, they said it's too late. They brought us an "unclaimed" vegetarian meal, but it wasn't, it was Asian halal meal with lamb! After I let crew member know wmy husband was served meat instead, she denied it and said "its not possible" as the wrapper says "vegetarian". I informed her it actually said "Asian halal", she the proceeded to say, well, "i am sorry if it's wrong, but I gave you vegetarian". That said crew member collected my husband's plates while I was in the bathroom and came back later with a "vegan" plate that they now have available."
Plussat: "Great food and nice to be offered wine with dinner and after dinner drink"
Miinukset: "Could not have been more uncomfortable on this long flight. I am a normal size/weight person who practices yoga and if I was miserable, I can't imagine others who are larger or not in great shape. Those seats are like being in solitary confinement...but with 200 other people. Ugh."
Plussat: "After 4 hours of sitting on Tarmac and in lounge, they finally told us that the flight was cancelled. Better safe than sorry. Hotel, dinner...."
Miinukset: "7 hours of uncertainty. Having to re check in at midnight after the airport ordeal. Mixed messages about check in, baggage location, 400 people all showing up at once this morning to check in, having not been able to print boarding passes."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Miinukset: "Nothing. Flight was amazing"
Plussat: "Usual faultless KLM experience"
Plussat: "Fast boarding"
Miinukset: "Slow in refuelling, got us delayed for 40-"
Miinukset: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Plussat: "The aircraft"
Miinukset: "No overbooking next time!"
Plussat: "Crew was great, very responsive and hospitable!"
Miinukset: "more lunch choices, especially choices without dairy products."
Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"
Plussat: "Food and service"
Miinukset: "Working wifi would be good. Better A/C. More comfortable seats"
Miinukset: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Miinukset: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Miinukset: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "Turn the lights on early making it hard to sleep"
Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Miinukset: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Miinukset: "Not enough leg room"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Plussat: "Crew was very friendly. Nice that wine was served without charge."
Miinukset: "Announcements from the cockpit were hard to hear. Food has been better in past."
Plussat: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Miinukset: "Boarding was chaotic and congested with not much information or order."
Plussat: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Miinukset: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Plussat: "Good service onboard, good food. On time."
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plussat: "Good information and helpfil boarding."
Miinukset: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Miinukset: "Bag was lost"
Plussat: "Consistently high standards"
Plussat: "Very friendly and helpful personnel."
Miinukset: "They stole my money"
Plussat: "Cabin crew very pleasant"
Miinukset: "Lost our bags, little sympathy from staff"
Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Miinukset: "suitcase didn't turn up, although connection was quite tight"
Miinukset: "OLD plane without comfort or entertainment"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"
Plussat: "Flight attendants tried their best given what they had to work with."
Miinukset: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Plussat: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Miinukset: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew is amazing"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"