Bring back Avod to the back seat.
My check in experience was terrible as I was trying to move this flight due to a delayed international connection.
MY travel plans were canceled and l tried thru KAYAK and Quantas to cancel this flight and was not able to confirm cancelation but still received flight boarding. l tried to get refunded thru Kayak and that has been horrible long unreasolved task now l am trying to go thru Credit card. with this Covid changing world, airlines and travel companies should be refundable especially since this is a Australian airlines. l am about to lose $1000.00.
Plussat: "The crew was outstanding, had the same lady from the crew on the departure to Australia and on the way back to Dallas take care of me with the unlimited bundaberg ginger beer and hourly checkup to see if I needed anything else."
Plussat: "On time. Very efficient staff. More of this please!"
Miinukset: "Not a lot!"
Plussat: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Miinukset: "Completely satisfied."
Plussat: "quick flight. tasty snack"
Plussat: "The crew was great and the seats were comfortable."
Miinukset: "If the seats reclined more, it would have been easier to sleep. The baby behind me would not stop screaming for 7 of the 15 hour flight. The flight was oversold so there was no where I could move. Even ear plugs didn’t help. Everyone was miserable."
Plussat: "Crew were good. Better service than in business class"
Plussat: "Same as previous answer!"
Miinukset: "Plane was old seats are not what you expect for the cost and being supposedly business class"
Plussat: "The plane was on time. There was cool air circulating from the moment we boarded The breakfast, which consisted of cereal, milk and a small muesli bar was good. Sky News was played on the drop down screen"
Miinukset: "The seats are cramped with very little arm room."
Miinukset: "No complaints"
Plussat: "It got me from b to c"
Miinukset: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."
Plussat: "Nothing paid a bomb and got nothing for it"
Miinukset: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Plussat: "The Qantas lounge in Singapore is very nice. Nothing special relative to some others like Cathay, but lots of showers and good food are the key for a stopover, and the Qantas Lounge has that. The meal options are better out of Singapore than coming in to Singapore, The "order ahead" breakfast concept, where you place your order for breakfast when you board has it pros and cons. The personal service is nice, but one needs to know almost 12 hours ahead of time what they feel like eating. Overall a positive, but for me, it's hard for me to anticipate my appetite. It was my first A380 flight (together with the Sydney - Singapore leg), and overall I was disappointed relative to the Dreamliner. Yet it stands out as a positive the way that Qantas has configured business class on the upper deck. It's quite peaceful."
Miinukset: "Mostly an issue with security, two separate very long lines. The lines are marked priority and economy, but those are not adhered to. The seats in business class are not very comfortable. I feel like I had more comfortable seats 15 years ago on BA, and the world has come a long way since then. The planned upgrades are sorely needed."
Plussat: "Snacks provided were very nice. Flight was shorter than expected."
Miinukset: "Nothing we didn't like, all was good!"
Miinukset: "Nothing not to like"
Plussat: "Crew members were attentive and helpful."
Miinukset: "The seat was too narrow for keg space. Especially when I had someone who seated in front who's big n he has to bend his seat far behind"
Plussat: "Once we boarded the experience was positive."
Miinukset: "The flight was late causing me to be late for a meeting"
Plussat: "Staff were friendly and filled my water bottle through the night. Seat was comfortable and the movies were good."
Miinukset: "Boarding was chaotic. I wasn’t offered dessert. No one offered to put the mattress pad on my chair."
Plussat: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Miinukset: "Airplane food is always what it is."
Miinukset: "747 not as pleasant or spacious as A380"
Miinukset: "Qantas food gets worse each flight."
Plussat: "The flight was perfect, good leg space in economy, food was good both breakfast and dinner, even snacks were available during the flight."
Plussat: "Staff were courteous, efficient and well presented. Aircraft was clean. Entertainment was par with the usual awful resistive screen and slow response time making the UX just that little bit worse."
Miinukset: "The food on offer was unfortunately typical fare, with the menus making out the food was something special when in fact it’s the typical $1.50 per passenger Sodexo gruel."
Plussat: "Gracious flight attendants. Gluten free meals were good too."
Miinukset: "Only wish they had WiFi on the plane."
Plussat: "Thank you Qantas I enjoyed the flight, the service was excellent. Cabin crews were friendly. Overall excellent."
Miinukset: "There is nothing that I dislike."
Plussat: "The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating."
Miinukset: "Service was poor."
Plussat: "Service always attentive and genuine"
Miinukset: "Food was not as good as previous Qantas flights. Probably because it was catering to American crowd."
Miinukset: "They put me in a broken seat in business class for which I had to call a flight attendant every time I wanted to adjust it."
Plussat: "Comfortable chairs."
Miinukset: "With an almost 3 hour delay the lack of information from Qantas staff was infuriating and we were held in what felt like a ‘holding pen’"
Plussat: "Got away on time and landed early."
Miinukset: "Boarding pass scanners broken - so couldn't scan from a phone. And then the boarding pass printer wasn't working properly either. Also these planes are very noisy."
Plussat: "Excellent staff service"
Plussat: "Gf food was good"
Miinukset: "Tight searing"
Plussat: "Friendly staff. Clean and tidy. Fast and reliable. Grand cup of tea too. Would recommend and would fly again. Different Safety demo got my attention."
Plussat: "Awesome service!"
Plussat: "On time efficient service"
Plussat: "Great entertainment choices. Slept most of the flight from SFO to Sydney but when awake crew was friendly and helpful. Breakfast was fine, fruit actually better than expected."
Miinukset: "USB charging ports didn't work in my row."
Plussat: "We were late arriving due to roadworks at the entrance to the airport leading us miles out of our way due to poor signage Baggage had closed and the Qantas staff were excellent in ensuring that we caught the flight .Well done !"
Plussat: "Was bumped off fjight. Due to not being checked in by Jetstar. Crew was nice and put us on a later Hawaiian."
Plussat: "So easy to get from international to domestic. Which was such a releif when trying to get home to a family emergency"
Miinukset: "Bags got lost. Not enough time for connection at LAX ."
Plussat: "Even though these are older aircraft, they have been refurbished and in the premium economy service the staff were excellent."
Miinukset: "The leg rest didn't go up very far."
Plussat: "Double seats in Economy"
Miinukset: "Complete lack of separation between seats - minimal room. When the passenger in front reclined. It knocked my very small Qantas bottle over. Non existant leg room. A most Uncomfortable flight back to Melbourne Qantas take a look at Jet Blue. ..this should be your benchmark in Economy Travel...."
Miinukset: "The airline used a codeshare that did not seem to signify anything. They would not provide me with any help when it became clear I would miss my connection. Furthermore, I purchased an extra legroom seat and was charged for it twice. Avoid if at all possible"
Plussat: "Very friendly crew. Comfortable flight."
Miinukset: "Flight cancelled, not told"