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I love that they have a lot of selection of movies and different channels. More snacks selection

Flight was delayed.

Missed flight

This flight was excellent. Left and arrives ahead of schedule. The plane was only half full and they actually let people lay down in rows of empty seats. The crew was super kind to a large family with a bunch of kids who wanted to be closer together. I think Delta purposely avoids turbulence more than other airlines because I never experience jarring flights, even the red eyes. They served two meals onboard (which were honestly pretty gross but they are doing their best). Also the newer planes have really cool lighting that helps with jet lag because they mimic the sunset and sunrise colors, and have polarized windows that extend “night time” until they are ready to land in the morning. Pretty cool.

Back to front boarding works, drop a lot of the prepared categories to Wheelchair, babies, military and 1st class, then board back to front, it works. had difficulty seeing phone to get free wifi, the items you need to check need to be in bigger font.

Excellent service provided by crew.

8 hr delays. Lost luggage. No compensation. Nuff said.

Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour

Flight was 5 hr delayed, we missed our connection flight. Had to wait another 5 hrs for our next flight. The whole day was wasted.

Good service and courtesy of the staff

The departure time changed 3 times in a 2 day period and in one of those times it was moved from 1:40pm to 1:25pm causing many people to rush through the airport due to the earlier boarding time

Everything was great! Registration, boarding and flight overall experience was great!

Good service

It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane

No WiFi

Lack of information re baggage delays on arrival. I know the airline cannot control the weather but it was chaos in the arrivals area. I waited for 3+ hours with limited information only to be told our bags were still on the plane and to come back in the morning. Seriously? It’s an hours drive each way if I’m lucky, not to mention I have to work tomorrow. Not happy.

Nice roomy jet, no issues

Spend 10HOURS on the phone to get on scheduled plane. BA made wrong date and was send in circles. 11houts before flight I bought different tickets to get back on time to LAX. No help from Finnair, British Airways and Kayak. Had so much stress and insanity from representatives about my flight. Kayak MUST have 24 hours live person. Was calling from Vilnius and getting machine from noon until 6pm, Vilnius time. Does Kayak knows calling rates!!! This was WORST experience ever!!!

The flight, plane and flight crew were great! The flight itself was not a problem at all. The HUGE issue was the mess at Heathrow airport. It was mass chaos, no direction or aisles for the connecting flights customers. Hundreds of people were trying to get through the boarding pass scanning to get to security. We were traveling with two children and after at least a 1/2 hour waiting on one side of the immigration hall, were told we had to move across the entire mass of people to another area. We stood there for another 1/2 hour without moving, then were told we had to move back to the first area because we had children! An employee looked at our boarding pass and told us we had missed the flight to go to the rebooking area. So we went there - stood for 1/2 hour again and then were told to go to a different area since we had children. We went to the next area - stood there for 45min, the employee looked at our boarding pass and told us the flight was delayed to go to the gate. SO we returned to the SAME ORIGINAL area, tried to explain to an employee we were told to go to that area. The employee became very upset and was rude, complaining that someone had moved the barrier? (We had not touched it - we were simply trying to follow directions) We finally made it to security after an hour wait, one of our bags had to be inspected. At this point we were resigned to missing the flight - we still had to get to Cgates in terminal 5. We did manage to make the flight. BUT someone needs to figure out the mass confusion in the immigration hall. If there are only a certain number of scanners available. perhaps indicating the lanes as soon as you enter the hall would be a solution?? Instead of having lines 50 people wide trying to funnel them down into 5-6 scanners? I understand staff shortages, short tempers, etc. I am not an airport export, but I imagine there are people that can determine a solution to this MAJOR problem at such a huge and busy airport. Surely determining a solution to better movement of customers would save rebooking costs, etc for the airlines.

Long security lines at Stockholm airport. Completely full flight, we were at back of plane

I loved the FinnAir blueberry juice

Flight was delayed and they didn’t have any vegetarian meal options. You had to reserve online for a vegetarian meal. On other airlines you don’t have to reserve your meal restrictions. I was left starving the whole flight because they only had one meal option which was meat.

Useless Got delayed because we were waiting for the cabin crew to arrive to board the plane

The seats in the Airbus flight from JFK to HEL were a bit uncomfortable. The layover in Helsinki airport was boring because there were no stores open in the terminal and there was almost nothing to do for 3 hours.

Great flight attendants and overall airport experience,