Halvat lennot Heidelberg

Miinukset: "Plane delayed Missed connection"

Plussat: "Standard"
Miinukset: "Seats were cramped for an international, 10 hour flight"

Miinukset: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "Food was fine"
Miinukset: "delay time and Istanbul airport"

Plussat: "great entertainment, pretty comfortable, good service"
Miinukset: "a little bit of a delay"

Plussat: "Boarding started 40 minutes later than stated on my boarding pass. Had to take a bus to the airplane and the ride was not exactly short - I'm pretty sure the plane was parked at the very other end of the airport. When we finally took off it was exactly an hour later than scheduled. That's the first time I've had a delay longer than the actual flight."

Miinukset: "NO ONE IN TURKISH AIRLINES WILL HELP YOU AND WHEN YOU ASK FOR HELP IT BECOMES AN INCONVENIENCE FOR THEM. HERE'S THE STORY, MY FLIGHT WAS 2 HOURS LATE SO WHEN WE LANDED TO CATCH OUR TRANSIT FLIGHT IT WAS ALREADY GONE. SO WHEN WE ARRIVE TO SPEAK TO SOMEONE ABOUT A HOTEL OR FOOD THEY HAND US THIS PAPER AND TOLD US TO GO TO THE HOTEL THAT IS IN THE AIRPORT IT WOULD BE FOR FREE ALONG WITH THE FOOD. WHEN WE GET THERE THEY TOLD US NO, IT IS ONLY FOR BUSINESS TRAVELERS AND WHEN WE EXPLAIN THAT PASSPORT CONTROL SENT US HERE WITH THIS PAPER THEY RESPONDED NO, WE NEED A HOTEL VOUCHER AND WE NEED TO GO BACK. WHEN WE ASK HER TO CALL PASSPORT CONTROL (BECAUSE THEY ARE THE ONES WHO SENT US TO THEM) TO SPEAK TO THEM YOURSELF, SHE SAYS "IT'S NOT OUR PROBLEM" WHICH THEN MADE ME SNAP AT HER AND TELL HER WTF DO YOU MEAN ITS NOT YOUR PROBLEM? YOU WORK HERE!!" SO WHEN I ASK FOR THE MANAGERS NUMBER FOR COMPLAINT SHE GIVES ME A 5 DIGIT NUMBER THAT LOOKS MORE LIKE A ZIP CODE THEN A PHONE NUMBER. THEN WE GO BACK TO PASSPORT CONTROL WHO TOLD US THAT WE WOULD HAVE A FREE HOTEL AND FOOD THEY CHANGED THERE STORY AND DIRECTED US TO PAY FOR A VISA AND PAY FOR A HOTEL OUTSIDE. SO IN THE END THEY GAVE US A BULLSHIT STORY SO THEY CAN GET RID OF US AND HAVE US RUN AROUND WHERE IN THE END WE GAVE UP AND SLEPT IN THE AIRPORT TILL WE GOT HOME. THIS IS WHEN I WAS COMING BACK WITH TURKISH AIRLINES. GOING TO MY PLACE OF DESTINATION THE FLIGHT WAS LATE 4 HOURS AND LUCKILY FOR US WE HAD A LONG LAYOVER THAT WE DIDNT MISS MY FLIGHT GOING TO MY PLACE OF DESTINATION. SO GOING AND RETURNING FLIGHT WAS LATE! WORST EXPERIENCE I EVER HAD!! I WOULD NEVER FLY WITH TURKISH AIRLINES! AND WHILE I WAS THERE FINALLY GETTING READY TO GO HOME A MAN SAT BEHIND ME AND ASKED ME IF I WAS GOING ON THE SAME FLIGHT AS HIM AND I TOLD HIM NO WHICH THEN HE STRIKES UP THE CONVERSATION AS TO HOW TURKISH AIRLINES MADE HIM MISS HIS FIGHT AND GAVE HIM HELL! SO I WAS NOT THE ONLY ONE WITH THIS PROBLEM! IN THE END HE SAID TO ME TURKISH AIRLINES IS GARBAGE! AND I DONT BLAME HIM!! STAFF WAS THE WORST THING TO DEAL WITH AT TURKISH AIRLINES!! YOU HAVE BEEN WARNED!"

Miinukset: "The vegan meal was a bit underwhelming. I ended up not eating."

Plussat: "food"

Miinukset: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."

Plussat: "Everything was great!"
Miinukset: "Can't think of anything worth of complain!"

Plussat: "The food"
Miinukset: "Was late"

Plussat: "Food was fine"
Miinukset: "Plane left late."

Miinukset: "Business class seat was flat but slanted."

Plussat: "With some reason, everything was smooth at Istanbul compare to SFO."

Miinukset: "Could not order my special meal in advance, because of turkish airlines website problems, and ended up fasting"

Miinukset: "I am a doctor. There was an emergency during the flight and they called for a doctor. I volunteered. But, the chief flight attendant was somewhat discourteous as she asked for proof that I am a doctor. I am not sure what kind of proof is needed. Let me know so I can be ready in the future. Luckily the passenger was OK."

Miinukset: "No entertainment."

Plussat: "Great crew and service"

Plussat: "Exceptional service and very friendly crew members."

Plussat: "The crew was excellent. Wonderful entertainment. Very clean aircraft. Good food and loved the goodie bag. Would have rated it a 10 all around but the seating arrangement is not good"
Miinukset: "Very uncomfortable seat arrangement, no leg room."

Plussat: "Seat comfortable good leg space"
Miinukset: "Food quality and selection of items and taste"

Plussat: "If you are flying Turkish from the US or from Istanbul to the US or other far away destination, for the love of God, do not fly on the B777-300. Did that twice from Chicago to Istanbul and back, and the seats in economy are a real killer....very tight and uncomfortable. On the other hand, if you have a choice of Turkish aircrafts b777 vs AB330-300, you will do yourself a favor by selecting a flight on an AB330-300. Slighter smaller plane then the 777 but a little more comfortable in coach. So you are warned......and by the way, you will select a two seater combination rather than being stuck in the middle.....If you are stuck in the middle, always do your best to get at least an isle seat."
Miinukset: "Turkish Airbus 330-300 Loved a little more leg room in economy. Also the FA very really on their feet and eager to help. Always with a smile on their faces. I would recomand flying Turkish overseas but only on an AB 330-300 coach configuration."

Plussat: "Clean and computable plane, very good meals and quick handling for departure"
Miinukset: "Nothing !"

Miinukset: "The food , the drinks were not cold"

Plussat: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Miinukset: "Nothing. Everything was great"

Plussat: "I have flown with all big airlines including Lufthansa, BA, Delta, American and others. This flight was by far the best experience I had. They have lovely serving crew so no one actually hesitates to ask or want something. They have helped me and my two toddlers along with 3 other similar families of an incredible amount to make sure they are all comfortable. No wonder that received the best airline of europe award for several years in a row...There was only a 20 minutes delay during take-off and we still arrived home a bit early... Very smooth flight, one that I still cant believe I had with my 2 toddlers. Strongly recommended."

Miinukset: "See above"

Plussat: "It is on time, crew is professional. In general, the flight was ok."
Miinukset: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."

Plussat: "Everything"

Plussat: "All perfect this time. Food was so tasty as always:) crew is very kind."
Miinukset: "Always delay flight"

Plussat: "Was lucky to be upgraded to Business and enjoyed the premium service and convenience . Being upgraded from time to time is the reward for loyalty and I appreciate the recognition"

Plussat: "Having seen so many ads promoting the quality and service of Turkish Aurlines, I was quite disappointed in the end. Only the entertainment and seat facilities were good."
Miinukset: "The boarding was a mess in Istanbul. My pre-booked seat was changed in the last minute despite asking to be located in a similar area. The staff were not attentive."

Plussat: "The food and drinks were excellent."
Miinukset: "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Miinukset: "Coach seats provide minimal leg room, and even less when seats are reclined."

Plussat: "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
Miinukset: "Leg room in economy."

Plussat: "On time, food was good but can be better."
Miinukset: "Space for legs too short, for long hour flight better use bigger plane with bigger space inside."

Plussat: "Crew was helpful."
Miinukset: "No lines were defined, people pushing from 3 directions to move through ticket check before boarding bus to go to airplane. Created a tense feeling which is sad because all had seat assignments and flight was not overbooked."

Plussat: "I liked the flight attendants. They were all VERY pleasant and accessible. They were all service oriented and felt that they honestly wanted to ensure that they flight was as comfortable as possible."
Miinukset: "Total chaos boarding. It was hoarding cats in a pen. NO organization what so ever. The serving of the food was a nightmare.... the food was served in sections. the hot plate first ... 5 minutes later... the hot bread... then yet another 5 minutes later... the drink. No water to be had. Was in the air for a full 5 hours before they brought the cart around for water/refreshments. Horrible."

Plussat: "service by flight attendants was great."

Plussat: "Almost 6 hrs delay upon departure from Istanbul. Very poor communication from ground staff. Extremely basic English knowledge. Extremely poor "compensation" in terms of food arrangements (food voucher to be redeemed at Sbarro comprising of 1 slice of pizza, some potatoes and a soft drink that I could not even exchange for a bottle of water as I do not take soft drinks!). Not a word of apologies from the captain once we finally departed, no explanations whatsoever on the reason of the delay. Terrible, terrible customer service."

Plussat: "crew was ok"
Miinukset: "too narrow place, no entertainment, food mediocre, delayed"

Miinukset: "Always delay"

Plussat: "I like everything and I will recomend to all my friends! Thank u very much!"

Plussat: "cheaper than major airlines"
Miinukset: "flies in the plane, one single entertainement channel"

Plussat: "FROM THE TURKISH DELIGHTS to the amazing choice of food and drinks all the movies to watch flying with turkish airlines was amazing!!! considering the prices for the tickets beat every airline out there and it was like a week before departure!! incredible just incredible no complaints at all!!"
Miinukset: "absolutely no complaints at all"

Plussat: "Food, service , seat ,"

Plussat: "More space for the kids!!"

Plussat: "Lufthansa should keep up the standard."
Miinukset: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."

Plussat: "The flight was on time, perfectly organized, excellent flight attendants and efficient service"
Miinukset: "There were no negatives (and rarely are with Lufthansa)"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Nothing"
Miinukset: "Hamburg to Frankfurt flight delayed did not flight to losnageles rerouted me to Toronto 8 hours extra awe full"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "747-8"

Plussat: "Nothing!"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "It was all together a pleasant trip."

Plussat: "Timely"

Plussat: "Takeoff was on time and efficient."

Plussat: "Price"
Miinukset: "Few choice of movies"

Miinukset: "Delays and boarding"

Plussat: "Organized"

Miinukset: "Tight quarters for long trip"

Plussat: "Friendly, professional staff"
Miinukset: "Personal space too small"

Plussat: "Overall great experience!"

Plussat: "Overall"

Miinukset: "Didn't take it"

Miinukset: "Terrible delay and plane was ridiculously old. Delay as they had to replace a part. It had duck tape in the bathroom holding the shelves"

Plussat: "All trip was good."

Miinukset: "At the boarding que there was a Lufthansa employee singling out carry on bags for gate check, when they would clearly fit in the overhead. She addressed me and others in a curt and arguably rude tone of voice and mannerisms. No further instruction was given for the gate check process, hence I rolled the small suitcase to the entry of the aircraft, where the Purser asked why I would wish to check the bag. When I recounted the story, he chuckled and said, bring it aboard, there is no reason to check that bag."

Miinukset: "No boarding advantages as a star alliance silver member."

Miinukset: "Leg space is tight"

Plussat: "All the services were great."
Miinukset: "Everything was perfect."

Plussat: "Smooth Ride Stewardesses"

Miinukset: "I was denied boarding. No one told me that my passport had to be 6 mo. to expiration. Why the hell do you even put an expiration date if you're going to deny all travels prior to 6 months?"

Plussat: "I enjoyed the attentiveness of the staff"
Miinukset: "No issues."

Miinukset: "coach seating sold as biz class"

Miinukset: "My bag is approved carry-on size, and I travel weekly with it. The gate agent forced to check it which was unnecessary and unreasonable."

Plussat: "Checkin was timely and the agent helpful!"
Miinukset: "The immigration line was way too long in New Delhi."

Plussat: "Everything"
Miinukset: "Nothing"

Plussat: "On time, quick, reliable."

Plussat: "Thank you very much for taking care of my mother she is 79 years old doesn't speak English. and needed wheel chair. and she was thrilled happy and very comfortable thruw all your flights. I want to thank you personally from the bottom of my heart because it's very hard for me to send her overseas with her condition and no language. you guys awesome thank you very much again."

Plussat: "we were treated like royalty"

Plussat: "I like to fly with Lufthansa highly professional team, I feel comfortable and safe."

Plussat: "on time, smooth ride for a prop plane"

Plussat: "Plane seemed newer and clean."
Miinukset: "Boarding seemed a bit chaotic. Seating was cramped."

Plussat: "Very good"

Plussat: "Thanks"

Miinukset: "It was very cold in the plan. Told the steward and nothing was done"

Miinukset: "Staff in Turkey could be more friendlier!! Very careless."

Plussat: "* On time arrival"
Miinukset: "* Packed plane * Very small leg space"

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Miinukset: "It was cancelled!"

Miinukset: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Amazing crew"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Quick flight"

Plussat: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Miinukset: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Plussat: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Miinukset: "There were several flight delays and gates were changes a few times."

Plussat: "Smooth flight."
Miinukset: "Seat a little cramped."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Plussat: "Nice flight ...was comfortable travel ...good food.Thanks"
Miinukset: "No such things"

Miinukset: "You are almost always late!"

Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."

Miinukset: "Flight was cancelled."

Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."

Plussat: "Friendly in-flight personell"
Miinukset: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Miinukset: "Customer service"

Plussat: "Crew"
Miinukset: "N/a"

Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Plussat: "I got some rest"
Miinukset: "unable to charge my phone or watch movies"

Miinukset: "Headset jack only worked if the headset plug was in EXACTLY the right spot."

Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Miinukset: "Nothing"

Plussat: "Great food"
Miinukset: "Sears we're toooo small"

Plussat: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Plussat: "Timing & efficiency. Good food though only a sandwich."
Miinukset: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Plussat: "great choice of entertainment content, friendly crew"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Plussat: "Service"
Miinukset: "Only one queue for boarding. Flight late on arrival."

Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"

Plussat: "."

Plussat: "Crew was friendly, and the food was better than the usual KLM fare."
Miinukset: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Plussat: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Plussat: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Miinukset: "Nothing​"

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "The flight crew were kind, polite, and attentive."
Miinukset: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."

Plussat: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Miinukset: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"

Plussat: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"

Plussat: "The price was nice."
Miinukset: "Plane looked unkept on exterior. Crew was nice but lazy."

Miinukset: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Miinukset: "KLM sent us to Kiev thru Stambul (Turkey). We have spent 8 hours more on flights."

Plussat: "Flat bed seats 747 upper deck"
Miinukset: "Lost my luggage for 7 days"

Plussat: "The long flight"
Miinukset: "The long flits"

Plussat: "Very good flight.I recommend it to everyone."

Miinukset: "Flight was delayed."

Plussat: "Direct flight! Excellent service, good way to start trip!"

Plussat: "Friendly stuff"
Miinukset: "The expiriace going there was horrible because of the weather."

Plussat: "Uudet elokuvat."
Miinukset: "Ei wifiä."

Miinukset: "Ei wifiä."

Miinukset: "my luggage was misplaced and I didnt have it for 3 days."

Plussat: "Loved it"

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "Its a short ride."
Miinukset: "Short ride."

Plussat: "Friendliness of staff"

Plussat: "Stuff"
Miinukset: "Lack of snacks"

Plussat: "The airport it's very nice and clean.."

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "see above"
Miinukset: "see above"

Plussat: "Good imfo"
Miinukset: "Easy"

Plussat: "рейсы точно по расписанию, без задержек, персонал внимателный"
Miinukset: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"

Plussat: "See above."
Miinukset: "See above"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Miinukset: "Sound only came out of one ear from headphones"

Plussat: "The blueberry juice is super good!"

Miinukset: "Delay"

Miinukset: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."

Plussat: "Comfort?: had a fat neighbor whose elbow was in my robs"

Plussat: "Everything went smoothly"

Miinukset: "announcement in English hard to understand"

Miinukset: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."

Plussat: "Arrived ahead of time Crue"
Miinukset: "Sales on board"

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "..."
Miinukset: "...."

Miinukset: "The meal made me sick."

Plussat: "Blueberry juice. And best coffee I ever had on an airplane."
Miinukset: "Can't think of anything."

Plussat: "Everything well organized"
Miinukset: "None"

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "never happened"

Miinukset: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"

Miinukset: "Problem with baggage"

Miinukset: "Cold"

Miinukset: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"

Miinukset: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"

Plussat: "Pääsin istumaan eteen käytäväpaikalle, kuten varaus oli."
Miinukset: "Pienet lapset itki nousun ja varsinkin pitkään kestävän laskukiidon aikana. Tuohon voisi henkilökuntaa yrittää kouluttaa mitä olisi tehtävissä korvakäytävän kivun lieventämiseksi. Esimerkiksi Malaysia ja Singapore airlines antaa kupit molempien korvien suojaksi paineen tasaamiseksi mikä helpottaa korvakipua."

Plussat: "Video and radio were bad."

Plussat: "Lentoaika lyhyt Helsinkiin myötätuulen takia.Cool."
Miinukset: "Istumapaikkani oli vaihdettu huonompaan minulle siitä mitään kertomatta. Surkeaa."

Miinukset: "Dealyed - One hour"

Plussat: "Nopea boarding, edullinen hinta, hyvin aikataulussa."
Miinukset: "Istuimissa ahtautta, epämiellyttävä olla kyydissä. Viihde ja internetyhteydet puuttuu kokonaan."

Plussat: "On Time, Friendly,well maintained equipment"
Miinukset: "No free drinks inner Europe...except water"

Plussat: "Price and destination was convenient"
Miinukset: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"

Plussat: "Terrible"
Miinukset: "Everything"

Plussat: "Jal is the best airline"
Miinukset: "The movies and tv shows could be different for inbound and outbound flies, or at least change them more often"

Plussat: "premium economy"
Miinukset: "nothing, it was great!"

Plussat: "The entire experience was great. Smooth flight, good food and friendly crew."

Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."

Plussat: "My Plus ticket brought me an excellent cold lunch despite the shortness of the flying time (only 1:10). The seats need more recline!"

Plussat: "Flight was on time and the crew was effcicient"
Miinukset: "My knees hit the sear in front of m before they recloined. No way to sleep."

Plussat: "They did what they could..."
Miinukset: "Delay change of tire. Missed next flight Frankfurt- Dallas."

Plussat: "Outside camera view, update on airplane location and ETA, seats were nice."
Miinukset: "Hate to sound entitled, but the movie selection was really poor. I flew on a connecting flight by Delta that had 10k+ movies and shows to choose from so that spoiled me."

Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"

Miinukset: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."

Plussat: "Legroom"

Plussat: "The flight was very comfortable. I came to know this after I feel asleep instantly after take off."
Miinukset: "N/a"

Miinukset: "Missed connection was re-routed by United directly to FRA"

Plussat: "Everything was very good. I enjoyed the flight very much. The staff was friendly, courteous and professional. The cleanliness was good."

Plussat: "This flight was also one of the best I have taken. I enjoyed it very much."
Miinukset: "It was a little upsetting to see and hear one of the crew members be a little nasty with my sister when he asked her about the meal. She misunderstood and asked for chicken andvhe was quite nasty when he corrected her and gave her the two options."

Plussat: "Smooth flight with friendly crew"
Miinukset: "Small plane"

Plussat: "Unfortunately, they seemed really not want to work of to be kind."

Plussat: "The flight was on time The lounge (SAS) in Copenhagen, but that had nothing to do with the flight"
Miinukset: "Rather indifferent organization in Copenhagen at the gate, and rather rushed service (granted it was only an hour+ flight from Kastrup to Arlanda), I was not even asked for water or tea/coffe when the cart zipped by, maybe because I did not speak Swedish/Danish"

Plussat: "The flight wasn't late and didn't crash."
Miinukset: "I paid for a business class ticket and was jammed in like a sardine no different than economy, then told "you get a lunch for free". Hundreds of dollars more for a $5.00 lunch is NOT why I booked business class!"

Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."

Plussat: "SAS is the best airlines !!"

Plussat: "Short flight, friendly crew."

Plussat: "Price"
Miinukset: "Crew not friendly. One was very rude"

Miinukset: "Rated low on food and entertainment because they didn't have any of such items... Not because they were bad."

Plussat: "Great flight all went well,"

Plussat: "Too upset to continue senseless survey"
Miinukset: "Vacation ruined"

Plussat: "My seat did not recline."
Miinukset: "That the staff didn't seem to think it was a big deal."

Plussat: "Flight timeliness and crew."

Plussat: "I tried to check in a 30 lbs suitcase. There was no gate and they asked me to carry the check in plus my carry on down the steps to the airplane on the field. I had to refuse and then one of them carried the checkin down the steps."
Miinukset: "Not much. Bumpy flight. Lousy coffee."

Miinukset: "I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."

Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."

Miinukset: "The crew could ask people who does not have a rush connecting schedule to stay at seat and let those who has a rough schedule to get off first. UA did this, but SAS did not."

Plussat: "Helpful staff."
Miinukset: "Taking a bus from the airplane to Frankfurt Airport is less than ideal, but it worked fine."

Plussat: "Everything went as planned, good terminal for connecting flights"

Plussat: "Boarding, connections, departures, and arrivals were all seamless. I have been flying with SAS for a while now, and always appreciate the professionalism and helpfulness that SAS offers. Coffee is good."

Plussat: "Seating on the older plane was larger and not as closely jammed together"
Miinukset: "I had a screaming 2 year old child in the seat next to me and her mother either could not or would not control him. It was the flight from hell ..............."

Miinukset: "."

Plussat: "On time departure and arrival"
Miinukset: "Only offered coffe or tea no cold drinks."

Plussat: "The crew was great and attentive. I couldn't have asked for more on a trans-atlantic flight."

Miinukset: "We missed our connecting flight and were sent to spend a night in Germany."

Miinukset: "Boarding time not announced clearly enough"

Plussat: "The flight crew was good and polite. they served us well over a very short flight."
Miinukset: "The aircraft was old and obviously used for short flights. the cabin fittings (tray tables) did not work well."

Plussat: "On time Nice crew"
Miinukset: "Stood in cold jet way for 5 min after boRding began."

Plussat: "On time arrival"
Miinukset: "My bags were not priority tagged."

Plussat: "Greetings / service"
Miinukset: "Swedish meal served was lamb which isn't a popular protein in my country. Otherwise the rest of the meal was good."

Plussat: "great flight"

Miinukset: "The problem with the check in. Why can't we use the standard systems like all other SAS flights?"