Plussat: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Miinukset: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."
Plussat: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Miinukset: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Plussat: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Miinukset: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Miinukset: "very rude and extremely racist group. I will not fly them again."
Plussat: "The flight attendants were quite personable and engaged."
Plussat: "The crew was great!"
Miinukset: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Plussat: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Miinukset: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Plussat: "Food was good. Plane was good."
Miinukset: "Night flight should turn off light. Staff was not skillful and professional."
Plussat: "Service was outstanding!"
Plussat: "On time take off"
Plussat: "Efficient boarding, friendly crew, easy flight, on time arrival"
Plussat: "Seats more comfortable."
Miinukset: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Plussat: "Almost every thing was very good"
Miinukset: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Plussat: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Miinukset: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Miinukset: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Plussat: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Plussat: "Smooth ride, good breakfast and charming flight attendant."
Miinukset: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"
Miinukset: "Chaotic boarding process, no clear communication with passengers, delays in boarding not explained, people sent away or told off, huge attitude and chip on the shoulder. In the U.S., we are customers that paid for a service and are asking for details on that service. In Europe, we are annoyances that depend on staff at the boarding gates to get on the plane, so power tripping and general disdain to customers beings confused are part of the game. I will try never to fly Austrian Airlines again. Absolutely unacceptable behavior toward families, mothers with children, senior citizens. I can almost see the smirks and annoyed and superior attitude of staff at the boarding gate when they had to deal with more passengers asking why boarding hasn't started half an hour ago when we were announced it would. No answers, just show me the passport and boarding pass, ok, please go back, we'll let you know, then ignore questions."
Miinukset: "The worst airline, customer service ever"
Miinukset: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Plussat: "Vino in Plastic cups from 1L"
Miinukset: "Could Food"
Miinukset: "Not enough room in the seat"
Plussat: "Good service and on time."
Miinukset: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "Overall reasonable flight. Nothing to write home about"
Miinukset: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Miinukset: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Plussat: "easy boarding"
Miinukset: "bad seating. you previously provided a comfort kit but discontinued it."
Plussat: "Very well organozed"
Plussat: "Seats were comfortable Bathrooms clean"
Miinukset: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Plussat: "The food and service were fantastic!"
Miinukset: "If possible, perry there could have been entertainment on the plane."
Plussat: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Miinukset: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."
Miinukset: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Plussat: "Food and service was great as always! comfortable seats and quality in flight entertainment!"
Miinukset: "The flight was delayed and I lost my luggage."
Miinukset: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Plussat: "It was clean Lunch was good"
Miinukset: "There were no vegetarian options for snacks"
Plussat: "No unnecessary waiting. Excellent service!!!"
Plussat: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Miinukset: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Plussat: "Short flight and the crew was attentive and pleasant."
Miinukset: "Loading of the bus to the terminal was slow only 1 bus was available."
Plussat: "Flight services were good. Staff friendly. food was good"
Miinukset: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
Plussat: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Miinukset: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."
Plussat: "Friendly staff"
Plussat: "Baggage in Riga was available the moment we got to the carousel."
Miinukset: "Passport control in Vienna was completely disorganized. This is not an Austrian Air issue. Look to Disney World for how to line up large groups of people. Yes, I know Air Baltic is low fare. I have never paid for water on a flight. At least the WC was included in the fare."
Plussat: "Salzburg airport connection first leg flight"
Plussat: "The food was amazing"
Plussat: "Free food, entertainment and wasnt full"
Miinukset: "Normal airline food.... what can you do I paid more in taxes and fees than the ticket. Seems wrong"
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Your attendance were great, but the mask have to go, I have had all my covid shots, had to test positive before I left, and again before I came back on your planes, so no reason for me to have worn one the hole time because I have breathing problems which made the trips out and back on your flights very uncomfortable.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Late boarding"
Plussat: "Entertainment was good"
Miinukset: "Need to link the food request to the new flight since there was a delay from the arriving Lufthansa flight"
Plussat: "The crew"
Miinukset: "The seat space and food"
Plussat: "Flight was in time with no delays. Arrived in Germany early!"
Miinukset: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."
Miinukset: "More varieties of whisky on board"
Plussat: "I had a good seat with a large leg room area. The flight was really comfortable slept like a baby! The staff are really nice."
Miinukset: "Food was pretty terrible, however we got offered drinks more than once which was good. A better entertainment system or provide free WiFi"
Plussat: "I'm tall so the suit was somewhat uncomfortable."
Miinukset: "Other than the tight space I have no other complaints."
Plussat: "The crew is amazing, special food needs is covered and delicious, great service after all."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "on time."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The crew again was great. The cheese sandwich was also excellent. I wasn't expecting a sandwich on a 2 hour flight and this was a welcome surprise."
Miinukset: "Boarding took a long time, but that was a product of having to bus everyone out to the plane for boarding. They also crammed way too many people onto the bus. Would have been more efficient to load quickly and go as another bus was already waiting."
Miinukset: "My baggage didn't come on time. I have to stay at the airport for additional 3h"
Plussat: "Personel went out of their way. Flight wqs comfortable and smooth."
Miinukset: "I loved the flight to Nurnberg and back to Atlanta, Georgia, USA."
Plussat: "On time, easy boarding, nice crew"
Miinukset: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
Plussat: "Served sandwiches even though 1.5 hour flight."
Miinukset: "Slow and unorganized boarding. Crew was not outwardly friendly."
Miinukset: "Rating and bad customer experience shared on web...."
Plussat: "On time flight with no problems"
Miinukset: "Uncomfortable seats so hard to sleep during flight"
Plussat: "Well in time"
Miinukset: "We were not offered veg and non veg options. We were only offered a vegetarian meal. A minute later, the gentleman behind us was presented the two options. We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated. The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad."
Plussat: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Miinukset: "Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it"
Miinukset: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Miinukset: "No leg room! At all! My knees started hurting from touching the seat in front of me. Please fix this!!!!!!!!!!!!!!!"
Plussat: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Miinukset: "Nothing to write here, whole experience was excellent!"
Plussat: "Stewardess enjoyed her work encouraged us to take better seats. A full hot meal."
Plussat: "Great customer service!"
Miinukset: "Sometimes temperature is too warm."
Miinukset: "crew was not friendly"
Miinukset: "leg space is mediocre (i'm 1,93m though)"
Plussat: "The people in the crew were very nice"
Miinukset: "The two seats that I paid for were the worst seats I've ever had in a plane They were the back two seats of the plane they were so small you should not have them there. I am a small person I had no room my wife is small she had no room. When the seat in front of me laid-back it almost hit my chest."
Plussat: "On time arrival and departure along with crew attitude and general high service level."
Plussat: "On time. Not too crowded."
Plussat: "Perfect flight..."
Plussat: "It was the most relaxing, comfortable, spacious coach flight we had the entire trip."
Plussat: "Great service, food service nice"
Miinukset: "SMALL seats! Many people did not fit into the seats!!"
Miinukset: "Systems were down. And it was chaos getting the boarding passes. Nothing was communicated to us until over an hour waiting in line. My daughter was miserable waiting as everyone passed by us, bumping into her and not apologizing."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "on time departure"
Miinukset: "seats from Kiev to Munich were terribly uncomfortable. Food is very bad. After what the luftansa pilots i will never fly Lufthansa ever again. Our outgoing flight was a nightmare and destroyed our short vacation"
Miinukset: "The flight was late for 2 hrs with no explanation"
Plussat: "Among the most comfortable economy I've ever been on"
Miinukset: "too few toilet facilities for the plane section--and curtaining off other sections so one couldn't go to them"
Plussat: "All meals provided were pretty bad. The premium economy seats are worth the extra money."
Plussat: "On the whole, classy service and comfortable The flight attendant who took the time to help me understand how customs would work"
Miinukset: "The flight attendant who said she'd get back to me when I had a question about connecting flights. Not only did she not get back to me, but with annoyance asked me hadn't I heard the captain's message on the loudspeaker. The captain had said to ask a flight attendant for further info, which is what I was trying to do."