Halvat lennot Lilongwe

Miinukset: "The touch screen did not work properly"

Miinukset: "Friendlier crews"

Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Plussat: "The seats were so comfortable"

Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Plussat: "Very nice airplane and pleasant crew"

Miinukset: "Bigger seats the new ones are way to narrow"

Plussat: "Klm's consistantly high standards in everything they do."
Miinukset: "Nothing"

Plussat: "Flight was on time."
Miinukset: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."

Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."

Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."

Plussat: "The crew"
Miinukset: "Seat comfort"

Plussat: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Miinukset: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "My seat at the window was great and the staff really friendly and courteous!"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Miinukset: "Transfer point needs upgrade."

Miinukset: "The flight was cancelled and had to be rerouted on United Airlines."

Plussat: "The crew!!"

Plussat: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Miinukset: "Less legroom, storage space, bad food, few movie options."

Plussat: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Miinukset: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Plussat: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Miinukset: "I would have to dream something up."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Plussat: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Miinukset: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Plussat: "Great service"

Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Plussat: "Food was excellent, service from staff was friendly, and entertainment options were great."
Miinukset: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."

Plussat: "Great on board service from a very professional crew."
Miinukset: "Can't think of a thing."

Miinukset: "Didn’t happen."

Miinukset: "Customer service"

Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Plussat: "Boarding was quick, Flight on time....just a regular service and plane"
Miinukset: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Miinukset: "Delayed!"

Plussat: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Miinukset: "Nothing"

Plussat: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Miinukset: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Nothing."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Plussat: "Crew service"
Miinukset: "Flight delayed."

Plussat: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Miinukset: "Nothing to improve"

Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."

Plussat: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Miinukset: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Plussat: "Same as above"

Plussat: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Miinukset: "Nothing. This is filler text to meet min characters."

Plussat: "Great smooth flight staff was pleasant and the overall experience was fantastic."

Plussat: "Driving"
Miinukset: "First safety"

Plussat: "wery slow working."
Miinukset: "The fod. Never Etiopian again."

Plussat: "Average"

Miinukset: "It was over booked. I wasted my precious time in the airport for half day... and the staff of ethiopian were not kindness."

Miinukset: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"

Miinukset: "Food must be better"

Plussat: "Amazing crew!"

Plussat: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Miinukset: "See above"

Plussat: "Way more leg room than I expected. The crew was very nice, the announcements were made in 3 languages, which was nice for the non-Amharic speakers!"
Miinukset: "Boarding in Lomé took a long time, which I believe made us a little later at the airport. Not sure if that is something fixable or not"

Plussat: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Miinukset: "More entertainment options, the movies and TV shows offered are not varied or very good."

Plussat: "The flight was bigger. So didn't feel so cramped up"
Miinukset: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"

Plussat: "Excellent airline overall Great seats for sleeping"
Miinukset: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"

Plussat: "The general attitude of the crew was good"
Miinukset: "There should be improvement in the food"

Plussat: "I like the crew of Ethopian Airlines, they are very friendly & attentive. Flight was delayed but not by AE fault. We made up most of the time & arrived only 15 minutes behind schedule"
Miinukset: "It was all good"

Plussat: "Thumbs up. Flight was smooth and on time!"

Miinukset: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."

Miinukset: "Nothing"

Plussat: "The plane was spacious"
Miinukset: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"

Plussat: "New plane but movies are old. Too sad"
Miinukset: "Toilets and hygiene"

Miinukset: "That the Airline choose to take Russsian paid load, cargo. And decided to off load the Luggage of 25 passengers. Some of them even had connecting Flights. Luggage tags were not matching with the names, so it became difficult to actually track the bags. Not funny..."

Miinukset: "The entire flight was great!"

Plussat: "Landing on time"
Miinukset: "Limited choice of food- no vegetarian options, only meat."

Miinukset: "I've been flying Ethiopian airlines over the last four weeks to nine African countries and can give an overall excellent rating. They're always on time. They however showed the same movie on all flights. The food quality and variety also need to be improved. Thanks"

Plussat: "delayed departure due to weather , very limited information from the crew towards the passengers."

Plussat: "Friendly crew"
Miinukset: "Good not that great - a suggestion - why not something like fresh bread (sandwiches) with cheese and tomato on it - bread often not so fresh"

Miinukset: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."

Miinukset: "flight smelled like pee"

Plussat: "Direct flight for a good price and great service"

Plussat: "Personnel were good. Food on ET is always great."
Miinukset: "Technical problem caused massive disruption in flight for all. Missed connections and forced unpaid for overnight in Addis. Truly terrible experience"

Plussat: "The standarts (equal to african standarts of course)"
Miinukset: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"

Plussat: "The food was amazing and the plane is more comfortable and you can relax."

Plussat: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Miinukset: "Well there was no entertainment in the flight. That is it"

Plussat: "Great entertainment center and seat back video."
Miinukset: "No Wifi available"

Plussat: "Food was fantastic for such a short flight. It essentially ticks most of the boxes I would be concerned with for a flight of this length."
Miinukset: "Got an exit row seat so plenty of room but the seat itself is simply uncomfortable."

Plussat: "1) On time"
Miinukset: "1) Food from Lusaka to Lilongwe was poor. Just sandwithes and drinks 2) Small bumpy, noisy plane from Lusaka to Lilongwe 3) No entertainment"

Plussat: "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."

Plussat: "Changing my flight at office in Lalibela, agent was very friendly and helpful"
Miinukset: "Flight was delayed for over one hour and NO explanation was given.. nothing, passengers kept approaching the gate, No one would give them an explanation as to why flight is delayed, when it was departing, nothing , we just sat and waited No communication at all"

Plussat: "The crew were very friendly and professional."
Miinukset: "They lost my bag, there was no announcement that the flight was boarding."

Plussat: "Like a third world flight, I could not purchase a wifi. Service is excellent."

Plussat: "See above."
Miinukset: "See above."

Plussat: "Comfort"
Miinukset: "Comfort"

Plussat: "Comfortable. Crew excellent. On time. Efficient on boarding and landing - good information throughout"
Miinukset: "Addis Ababa airport very crowded with no seat available for five hour stopover. Food outlets limited"

Plussat: "Nice staff"
Miinukset: "Food seemed of poor quality."

Miinukset: "The waiting time for the connecting flight to was far too long...."

Plussat: "Food and wine"
Miinukset: "Music"

Plussat: "Again, excellent service. Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Miinukset: "Funny stop on way to runway where we seemed to take on more fuel was a little concerning."

Miinukset: "My entertainment system didn't work and there was no vegetarian option. I would have registered for the vegetarian option ahead of time, but when I tried to do online check in, it didn't work."

Plussat: "The flight crew and services"
Miinukset: "some air hostesses were mean and unpresent when needed"

Plussat: "On time departure, early arrival - attentive cabin crew, excellent service."

Plussat: "Everything went smoothly on the trip with only one exception."
Miinukset: "Since the airport was under renovation, the entrance for the gates changed but I was not notified of this earlier and was this waiting in front of a closed gate for a long time before asking an airport staff for help. Also, the notice board did not indicate boarding, so I wasn't sure if my flight was delayed or not."