Miinukset: "Seat legroom"
Plussat: "The crew is cery helpful, professional and the food is amazing"
Miinukset: "Wifi shows up and u get connected but does not work"
Plussat: "I didn’t like anything. The plane wasn’t on time for the connecting flight so I lost my transit."
Miinukset: "Flight coordination should be better"
Plussat: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."
Plussat: "Food, service, flight comfort"
Miinukset: "Seat selection got messed up and crew helped put us back together as a family."
Miinukset: "the flight it was on time and the personal on the board it was very nice"
Miinukset: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Plussat: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Miinukset: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
Miinukset: "They took over 6 hours to decide if the missed and overbooked flight would be free or an additional $1000 (which they originally demanded). Spent over 30 hours in the airport with no help from the airline - NEVER AGAIN"
Plussat: "Punctual in terms of reaching destination, all else average."
Miinukset: "Less leg space, pantry service below expectations."
Plussat: "The food was excellent"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "No gangways."
Plussat: "It was on time and we got there safely, otherwise not memorable in any way."
Miinukset: "The staff...not very outgoing....they clearly wish that they were somewhere else."
Miinukset: "I missed my flight from ABV to Istanbul. The customer representatives at the airport office couldn’t help me find or place me on another flight. They wanted me to purchase a new ticket and pay full price instead of the difference. The flight ime on my itinerary was 12:15a on Sunday (instead of 00:15) which confused me. My flt coming to ABV, airline left my baggage in turkey too and had no representative at airport to inform us what happened. Seems airline treats flights to Nigeria this way"
Plussat: "Food was fine"
Miinukset: "delay time and Istanbul airport"
Plussat: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Plussat: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Plussat: "The food was excellent."
Miinukset: "The middle seat was cramped."
Plussat: "New and clean aircraft, very good cabin crew and service."
Plussat: "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
Miinukset: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
Plussat: "Comfort and boarding was well done, comfort is really good"
Miinukset: "Crew was little bit nervous and not nice all the time!"
Plussat: "It was a nice and short flight"
Miinukset: "No entertainment system at the seat."
Plussat: "Good food"
Miinukset: "No bed to sleep in"
Plussat: "Food, manner, lounge in Istanbul"
Miinukset: "slight delay on the outgoing leg"
Plussat: "Food and service"
Plussat: "Food, entertainment, and crew were great!"
Plussat: "The entire inflight experience was great from start to finish."
Miinukset: "I approached the Transfer Desk when there was no line and asked the person working if it was possible to switch to an exit row seat because of my height. The man helping me lied to my face and told me that he could not make the change because the flight was full. when I got on the plane, there were over two dozen empty seats. It was very clear that he just did not want to invest the few seconds it would take to address my concern, or give me a credible reason why he could not make the change."
Plussat: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Miinukset: "I tend to need the climate control to be on the cooler side, and 777's seem to run hot. Since there are no air vents, the warmth can be overwhelming. Also, the comments about leg-room, ... correct. I'm 6' 3" and 'uncomfortable' sums it up pretty well. For 10½ hours, being crammed into that small a space can be quite daunting."
Miinukset: "the fact that in my flight from turkey back to isreal the boarding guy added in hand written something that look like curse i got pic.... and was not nice ... dont know if it was because of the late time or hes mind was disturbed ... you dont act like this ... i do not know what he add but i dont think its a bless"
Miinukset: "Crew didnt act like they liked their job"
Plussat: "The entertainment options, food, toiletry bag"
Miinukset: "Stuardess service is very poor. For a 13 hour flight I would expect to have more than 2 beverage visits. Also, I ended up taking my requests to a first class stuardress since the ladies in coach didn't respond to me. I was also appalled to have my connecting flight delayed for over 24 hours without proper notification."
Plussat: "Definitely would recommend Turkish airline Great experience overall"
Miinukset: "Excellent customer service"
Plussat: "The food and entertainment were great. The crew was good but..."
Miinukset: "...I could not feel the air conditioning at all where I was sitting in the back of the plane. I was literally sweating the entire flight. When I asked the flight attendants about it they muttered that they would take care of it and then never did. It was a very uncomfortable flight."
Miinukset: "I could not find a way to ask for cancellation or reschedule"
Miinukset: "We were told to go to the gate. However, there was no room for us there, another flight to San Francisco was leaving earlier and given precedence. So it was crowded, chaotic and we had to stand around unnecessarily, when we could have been drinking coffee or sitting comfortably elsewhere in the airport. On the flight they ran out of one of the meal choices and we just had to take or leave what they still had."
Plussat: "Everithing was exelent, the best food, movies and nice crew"
Miinukset: "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"
Miinukset: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
Plussat: "Thank u very much!!!"
Miinukset: "I did not like that it was a delay from 1 hour with the flight"
Plussat: "The food. The entertainment."
Miinukset: "Needs better seats! More room for long flights!"
Plussat: "the etaff is friendly and they try"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Plussat: "The service was very respectful and friendly."
Miinukset: "My volume didn't work at the seat I was sitting at"
Miinukset: "As said above"
Miinukset: "Everything is fine"
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "Unnecessary delay"
Miinukset: "The food was okay. The sandwich towards the end of the flight was not very good at all."
Miinukset: "For a first class flight, I think they gotta change everything. Concorde lounge in london outdated, bad food, no snacks.. on board monitor was so low in resolution that watching was a pain and movies with subtitles impossible to watch. Compared to LH Air France or any Asien Avery bad"
Plussat: "Friendly crew, decent food, and solid entertainment."
Miinukset: "Economy seating was very cramped, even for me at 5’5”. The plane didn’t have WiFi, which is unacceptable in 2018."
Miinukset: "Feeling like one of many cattle funnelled through an already over-capacity system."
Miinukset: "Missing information of my flights, such as seat and others"
Plussat: "The ice cream bar served as a snack."
Miinukset: "The flight left late. It was one of the most turbulent flights I’ve ever taken-multiple people threw up, including my son 5 times. The in flight entertainment didn’t work and service wasn’t great."
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "Arrived ahead of the schedule"
Miinukset: "Not even a free bottle od water included in price of the flight anymore."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Plussat: "Wet lease with Qatar airways. The flight was delayed by over an hour and when on board the children's menu ordered on line was not available."
Miinukset: "Wet lease with Qatar airways. The flight was delayed by over an hour and when on board the children's menu ordered on line was not available."
Plussat: "Regret I am overwhelmed with catch-up. Number one was the price of the flight. Food was plentiful but average (less than that when compared with what we had just experienced in Italy), and service by phone was phenomenal, given the special consideration of seating and menu details accorded to me."
Plussat: "They were very nice and honest"
Miinukset: "Nothing at all"
Plussat: "on time, safe, not crowded,"
Miinukset: "no water or anything without paying extra. blase crew."
Plussat: "Free drinks"
Miinukset: "Tvs were dated"
Plussat: "Very comfortable as the plane was not full!"
Miinukset: "As requested checked my bag in and it took an absolute age to get my bag in Edinburgh. I ordered a toastie it was lukewarm"
Plussat: "We got there safely..."
Miinukset: "Cabin crew were not very helpful. Onboard entertainment kept going off. The plane was very old and smelt. The aircon kept on dripping on me."
Plussat: "The crew were amazing, friendly, attentive and quick at everything they did"
Miinukset: "The entertainment screens were a little old and battered - scratched and all, which meant a reduced viewing experience"
Plussat: "Crew was awesome. Seats were very comfortable. I slept the entire flight do so I am unable to comment on food or entertainment"
Miinukset: "The boarding process could use a lot of work. The gate isn't known until practically boarding time. The Admirals Lounge really could use an upgrade. It was uncomfortable and it was a great disappointment."
Plussat: "Staff was very pleasant. However the airline charges for everything! Coffee, tea, water. As a result it took 1 hour and 40 ministers to get to my row! Everyone had to pay by charge card. A disgrace to wait so long. Greedy leeches."
Miinukset: "Charged fir water and coffe."
Plussat: "Crew did a nice job. Enjoyed Best of British movies. Food was not great but was OK."
Miinukset: "Space around seating was substandard. If person in front reclines their seat, then you are trapped for the duration of the flight. Would be good if passengers were requested to put their chair backs forward during meal time."
Plussat: "When I was unwell the flight attendants were very helpful and kind"
Plussat: "the landing, because I was able to get off the plane."
Miinukset: "The staff isn't that friendly. Particularly at the airport, and the planes are just okay. nothing was free, not even a soda!!! they charged the two ladies next to me for tea!!!! water, a cup and a teabag, how much could this possibly cost?? the plane was nasty and dirty. when the seatback tray was lowered, the seat back was splashed and dirty. yuck!!!"
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "The flight crew including the flight attendants."
Miinukset: "Although the seats had some leg room more than many airlines, the leg room is tight for a ten hour flight. Again I paid money thinking I was purchasing more leg room. I’m not sure what the charge was for???"
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Plussat: "This was a great flight, seats were spacious and comfortable, food was hot and tasty. Entertainment also good - variety and quality."
Miinukset: "Not quite enough drinks given out for an 11 hour flight but otherwise great."
Plussat: "Food and service was great. Pilot made trip smooth"
Miinukset: "Boarding at edinburgh was confusing."
Miinukset: "Never made the flight"
Plussat: "The entertainment system & the food."
Miinukset: "The seating was a little tight and there was no lunch before arrival..."
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Plussat: "Food and drink ok"
Miinukset: "I've had more comfortable seats on a C-17 cargo plane! Crew delivered meals, passed thru once with water then disappeared for 4 hours til breakfast."
Plussat: "Media/entertainment great for Santiago London leg. Not so mucho for the London Srockholm part."
Miinukset: "Food was kind of bland."
Miinukset: "British Airways misplaced our luggage for three days, and would give us no further information than "it will arrive soon." So, we were stuck near the local address we had provided in case they called for 2 full days. They refused to give us a more precise time as to when they would be delivered. Well, at one point they did say that they would be delivered at noon, but they weren't. Throughout the entire time waiting for the luggage to be delivered, there was no sense of urgency or concern on the part of British Airways. It seems missing luggage is just Business as Usual at British Airways."
Miinukset: "Having to pay for a cup of tea!"
Miinukset: "Boarding queue should be clearly marked. Seating needs work. It is ok when person in front of you is not reclined but too close if a petson is the least claustrophobic . I was fortunate that seat next to me was vacant, otherwise I would habe been in panic the entire flight."
Miinukset: "They sent an email with security requirements regarding electronics saying they can only be carried in checked in luggage and at the airport refused to accept any electronics in carry on or checked in."
Miinukset: "The metal boxes below the seats mean that the little space allowed to a person is now all the more clipped. My backpack wouldn't even fit under the seat. My knees are already pressed up against the chair in front of me, now there's nowhere for me to stuff my feet even."
Miinukset: "English airline food. Flight attendant's after shave too strong, started me sneezing every time he walked by."
Miinukset: "Why do I have to pay for food in an international flight? Ridiculous."
Plussat: "The flight was just OK."
Miinukset: "We were cold throughout the flight and the crew never came by to ask if we were comfortable."
Plussat: "I liked all of the entertainment options and the food was quite good for an airplane. I also liked that I had a free seat next to me for more room."
Miinukset: "There's never enough legroom and I always wish there was a way to remove the headrest since it sometimes really bothers my neck since there are only so many ways it can bend. For taller people, it sometimes makes your head bend forward when you need to rest it back further."
Miinukset: "Both when waiting in line to board and on the plane, the staff was acting like they were headmasters checking on passengers who had too much carryon. I understand that this is a problem for the airline but they should train their people to act in a friendly manner. There are different ways to say the same thing. Big turn-off at the beginning of the flight, which was an hour late due to weather conditions."
Plussat: "helpful and pleasant counter agent, crew"
Miinukset: "leg room"