Halvat lennot Sheffield

Miinukset: "40 minute delay in departure due to late arrival of incoming aircraft."

Miinukset: "The plane was too warm. It was a full flight and you need more air circulation. The movies were old and you need more current ones. For a snack we were offered a cookie or some sort of sandwich, there were chocolates and fruit on the tray but they weren’t offered."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Miinukset: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."

Plussat: "on time, great cabin crew"

Miinukset: "The flight was delayed twice and the gate was changed..."

Miinukset: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."

Plussat: "Loaded plane from both ends, giving fast boarding time."
Miinukset: "Limited entertainment on this short flight."

Plussat: "Not much at all"
Miinukset: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"

Plussat: "Left on time, arrived on time. Efficient service."
Miinukset: "None. The seats on this Airbus 320 were more comfortable on this leg than on the transatlantic leg of the journey."

Plussat: "I can say with confidence; there was nothing that was good. Wait, the bathrooms were nice."
Miinukset: "The food was horrible, the staff was rude, my flight was delayed 4 and a half hours, the plane was so hot I felt like I was going to pass out, the seats are way too small and too close to each other."

Plussat: "Nothing!"

Plussat: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Miinukset: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."

Plussat: "Both parts of flight was superb n/a"

Plussat: "Good connection time and easy to get through security"
Miinukset: "Passports had to be checked and it delayed boarding. Everyone was frustrated"

Plussat: "Wonderful flight crew. Quiet, orderly. Food good, plenty drinks."
Miinukset: "I an that person who instantly reclines their seat all the way in front of me. Ugh. Not Lufthansa's fault!"

Plussat: "Service is excellent. On time."

Plussat: "Everything! The service of the flight attendants, in full ugh entertainment."
Miinukset: "Everything was great. I would say that I didn't like the automation and self serve check in at Munich Airport not because it wasn't easy or efficient, but because I love human interactions. I know this is the way society is tending, towards automation, but I don't love it. I prefer to speak to a real person. Thank you for reading."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Miinukset: "Nothing"

Plussat: "Your staff is professional and extremely smart, well versed in many languages. Keep up the good work!"

Plussat: "Every thing was great except the seats were small"
Miinukset: "The seats are small"

Plussat: "Decent selection of movies."
Miinukset: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Changed planes, flight didn't get cancelled"
Miinukset: "2 hour delay"

Miinukset: "By the time my daughter got through security the gate had closed and her ticket didn't allow for any opportunity for her to get another flight. Would not book again using Lastminute.com, nor Lufthansa, as they provided a lack of service and no help for her to change her flight - even though the ticket was nearly €200 and she was clearly distressed and upset."

Plussat: "Overall, was good!"

Plussat: "as usual flight itself was okay"
Miinukset: "no major complaints"

Plussat: "my favorite airline"

Plussat: "Comfort able seats and good entertainment"
Miinukset: "My wife is 8th month pregnant I felt that the airline should had made accommodations for my wife and unborned child."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Plussat: "Crew passed out drinks and food as passengers requested. Very very courteous and extremely caring. Airport, boarding, and everything else went flawlessly."
Miinukset: "I don't know whether it was the airplane or the seats, but something was squeaking for the entirety of the two hour flight"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "The fact that they gave my Aunt a hard time about the tickets that was bought for her, because we did not know that when a heavy person books a flight that they need one ticket and a xtra seat, but instead of working with her because she had two tickets they were very rude to her and told her she was not going to be able to come to america that when she got to Manchester she would have to go back to Germany. We were never told what happened to the other ticket since it was not used."

Plussat: "Comfortable, price, staff, on time,food/drinks, entertainment..."
Miinukset: "Traveled with elderly father...all great until Boston Logan Airport. Wheel chairs supposedly went to wring gate. 5 or 6 needed chairs. Waited min of 10-15 minutes standing!!! My father requested to use bathroom... Boston Lufthansa staff refused to let him step back in plane leaving him standing and very uncomfortable!!! Staff on plane and others applauded at how poorly handled this was. Then finally got chair.. At end of ramp saw a min of 4 chairs and 3 people doing nothing... Still had 4 or 5 people waiting for assistance. Our assistant did not speak English... Or minimal... I told him where we needed to go for scheduled bus he did not listen... Dropping my Dad a significant distance from where I told him... He refused to take him there. Other wheel chair person was dropped there.. So not out of range... But found out they were dropped at wrong stop too!!! However... I believed that most was Logan's fault... But the lack of compassion on Boston Lufthansa was very upsetting to all... But .. Still believe Lufthansa is a wonderful airline and I will in time try to forgive that agent."

Plussat: "Timeliness, clean cabin, professional service."
Miinukset: "Climbing latters to board."

Plussat: "I slept"
Miinukset: "I arrived at airport with my connecting flight at 9pm, there was no way to check my luggage until 4am. I could not go to transit hall until someone took my luggage so I was able to board but no place to leave luggage like other airlines, that was not fun since the transit halls had the sleep pods I could have used"

Plussat: "Thanks"

Miinukset: "Food looked awful. I have decided not to open transparent package with sandwitch."

Plussat: "The entertainment provided was very good. WE had our choice of first run movies along with many old time favorites."
Miinukset: "Not much room! I was in a center seat and was crowded in on both sides. As I was seated, my elbows were were about 12 inches apart in front of my chest. At the person relaxed in front of me, the screen I was watching was right in my face..."

Plussat: "On time, friendly crew, comfortable seat, smooth flight, good food!"
Miinukset: "All good."

Miinukset: "For boarding areas. 3 complete changes of boarding area before we were able to board."

Miinukset: "Old plane, slow crew"

Miinukset: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."

Plussat: "Service, yr air hostesses are so polite."
Miinukset: "Food was too little for dinner and breakfast both"

Plussat: "Service was good and the crew was courteous and friendly"
Miinukset: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"

Plussat: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Miinukset: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."

Plussat: "Everything was awesome best flight i had in my life."
Miinukset: "Nothing"

Plussat: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."

Miinukset: "I had a weelchair and nobody assist me in Viene in Austria And I lost"

Miinukset: "Delay...."

Miinukset: "No place to put my feet. No foot room"

Plussat: "Plane was very clean and drink service was frequent."
Miinukset: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."

Plussat: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Miinukset: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."

Plussat: "Crew were amazing"
Miinukset: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"

Plussat: "Not much!"
Miinukset: "No one available nor willing to help with checking process. Told to just try the checking machines."

Plussat: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Miinukset: "All was great."

Plussat: "Movie selection, crew was very polite"
Miinukset: "Main meal was a little funky and boarding is always a hassle"

Plussat: "It was perfect, very few people, great service"

Miinukset: "The worst airline, customer service ever"

Miinukset: "Food is appauling!"

Miinukset: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Plussat: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"

Miinukset: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Flight was good and everything worked out perfectly."

Plussat: "Boarding on time and quick"
Miinukset: "Food and entertainment choices"

Plussat: "Comfort was good because I had a whole bench to myself!"

Plussat: "The crew were very kind. The food was good."
Miinukset: "The space between the seats is very narrow and there is no entertainment."

Miinukset: "We didnt get our kosher food so we didnt aet on this flight"

Plussat: "Good place for the legs"
Miinukset: "Food"

Plussat: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Miinukset: "Mediocre breakfast. Entertainment wasn't great."

Miinukset: "The aircraft was very old and smelled badly. The toillets didn't work properly and were dirty."

Miinukset: "When I was boarding all representatives was very unfriendly and I would say they were rude."

Plussat: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Miinukset: "Nothing."

Plussat: "N/A"
Miinukset: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"

Miinukset: "Poor service, will not fly again with this airline"

Plussat: "Crew anf foid - great!"
Miinukset: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"

Plussat: "The staff from service center helped me to solve problem with my flight, it was short connection, around 35 minutes, and I missed my aircraft, but in the service center gave me ticket to the next flight, The problem was solved."
Miinukset: "Boarding in the first flight was late for 15 minutes, but may be it has some objective reasons."

Plussat: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Miinukset: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."

Plussat: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"

Plussat: "The food was excellent and the business class layout was perfect."
Miinukset: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."

Miinukset: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"

Plussat: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."

Plussat: "Short flight"

Plussat: "The flight was smooth and the staff was great."
Miinukset: "Nothing."

Plussat: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Miinukset: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."

Plussat: "Everything was wonderful ,except for the poor food."
Miinukset: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."

Plussat: "Food and entertainment"
Miinukset: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."

Plussat: "Exiting the aircraft."
Miinukset: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."

Plussat: "Flight crew was very nice. Service of drinks was very good. Snack and main meal served too close together."
Miinukset: "Flight was crowded. Boarding was mediocre & disorganized. I really dislike passengers being allowed to bring suitcases as carry-on luggage. Carry-on means carry on. If you cannot carry your bag by hand for extended time or has rollers, it's not a carry-on. Carry-on is a backpack or small valise not a suitcase with rollers. Boarding of aircraft needs to improve and be expedited."

Plussat: "Seems odd to have to pay for a water and coffee on a flight."

Plussat: "The girl next to me got this special food in actual plates and so forth-the food I think came from business class. Kind of upsetting that my food looked not even 20% of what she was eating."

Miinukset: "Limited selection of movies No food choices No snacks offered during flight First European airline to fall below the standards of US airlines"

Plussat: "on time"
Miinukset: "food selection"

Plussat: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."

Plussat: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Miinukset: "More selection of food, more variety of sandwiches and bread used."

Miinukset: "Pay for a coke?"

Plussat: "Boarding was quick and easy. Decent amount of overhead space. The pilot was friendly. USB ports for charging phones at the seat. Free bottle of water at your seat."
Miinukset: "No overhead fan. When flight got really hot, no way to moderate temperature. No choice of food at all, unless you are in economy plus. I don't remember the last time that a trans-Atlantic flight had at least a meant, or fish, or vegetarian dish. Usually, at least two or three dishes. On SAS, everything has to be ordered ahead of time. Some of the flight attendants were friendly, some not so friendly. No free alcoholic drinks even with dinner. Limited regular drinks - they are only served with food, aside from that you have to purchase even the non-alcoholic drinks. The food just wasn't very good, even compared to other airline food. Compared to other companies, relatively small selection of entertainment. I had considerably more choice on a domestic flight than on a 9 hr. international SAS flight. Storage pockets at the seat are pretty small."

Plussat: "The food"
Miinukset: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"

Plussat: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."

Plussat: "The crew was so amazing and friendly!!"

Plussat: "premium economy"
Miinukset: "nothing, it was great!"

Plussat: "Top notch service , catered very much to Americans . Would definitely fly again"

Plussat: "A good and safe flight"
Miinukset: "I'm very dissapointed about SAS food-service. One can't get even the simplest Bisquit without playing. Most other companies I fly with serve food for Free."

Plussat: "On schedule, great crew"

Plussat: "Great flight, on time great crew."

Plussat: "Very friendly crew Intime departure and arrival"
Miinukset: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"

Miinukset: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."

Plussat: "Easy kiosk check in, baggage drop off, good service."
Miinukset: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."

Plussat: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Miinukset: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."

Miinukset: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."

Miinukset: "This flight never happened"

Plussat: "Movies were good."
Miinukset: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"

Miinukset: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."

Plussat: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Miinukset: "Boarding very slow. Staff a bit inattentive"

Miinukset: "This is our third delay with this airline on this trip and all they will do is send you to their service center which in Copenhagen is located so far from the gates it's a joke. Once again they are doing their best to discourage any interaction with their customers."

Plussat: "The food was very good surprisingly"
Miinukset: "Again the seats are too tight and they should not be allowed to recline"

Miinukset: "We missed the connection and they rescheduled us on another connecting flight with further delays. This airline doesn't seem to care about their customers."

Plussat: "Crew taking care of us was excellent."
Miinukset: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"

Plussat: "plenty of space (very few passengers)"
Miinukset: "scary old plane and a (Estonian) crew with mediocre skills with the local language"

Plussat: "The cleanliness"
Miinukset: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"

Plussat: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Miinukset: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."

Miinukset: "my flight from stockholm was delayed and there was a massive queue at border control and no SAS or airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"

Plussat: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Miinukset: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."

Plussat: "The flight wasn't late and didn't crash."
Miinukset: "I paid for a business class ticket and was jammed in like a sardine no different than economy, then told "you get a lunch for free". Hundreds of dollars more for a $5.00 lunch is NOT why I booked business class!"

Plussat: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Miinukset: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."

Plussat: "personnel is very courteous."
Miinukset: "cofee is terrible."

Plussat: "It was quick and on time and not very crowded. Nice crew."
Miinukset: "No snacks and no entairtainment."

Plussat: "The entertainment system is among the best of airlines."
Miinukset: "The Lufthansa representative in Frankfurt made me check one of my bags, when SAS clearly said I was allowed to have one carry-on and one personal item. This was not a Lufthansa flight, but the rude attendant insisted on enforcing Lufthansa rules on an SAS flight and refused to even allow me to voice an objection. I will not fly Lufthansa ever after this. SAS should have its own representatives who understand customer service at all gates."

Plussat: "Not enough space to store items."

Plussat: "Very professional and accommodating staff. Acceptable food. Efficient and on time boarding."
Miinukset: "The seats were comfortable but legroom was too little to get comfortable on such a long flight."

Miinukset: "We were to fly from Bergen to Oslo, and then from Oslo to Stockholm. However, the flight from Bergen to Oslo kept getting delayed, so we were eventually put on a direct flight to Stockholm from Bergen. But for the 5 hour delay, we were given a food 'dinner' coupon that could have only bought a slice a pizza which we felt was extremely poor. Expected a better compensation for the long delay."

Plussat: "New and nice plane. Good amenities for coach. Good service for the most part. Food was tasty."
Miinukset: "Breakfast was kind of rushed. Would have liked to have been offered water, tea, and coffee more."

Plussat: "Overall, the flight was good. As always, I like SAS's service. Crew are friendly and accommodating."
Miinukset: "When waiting to board the flight, it was difficult to understand when different parts of the plane were boarding because of the soft volume of the loud speakers. All people could really hear was "boarding now", which created a bit of a rush of everyone. It would be helpful if there were an SAS representative to stand next to the line, to physically say to people, 'Okay, we are now only doing priority boarding. If you are priority boarding, please stand her. After that, if you are business class, please stand here. Everyone else, please wait, but know that we will start to board from the back of the plane. Thank you." This will to help guide people BEFORE the ticket check."

Plussat: "Arlanda airport is quiet and fast. Security line took less than 5 minutes. The terminal was quiet and had a good place to lie down and take a nap. I did not feel anxious or tense like I always do in US airports. SAS is a great airline with pleasant crew and decent food. (Great food by airline standards.) Entertainment is great too -- lots of free movies on the built-in screen. My only complaint is that the airplane wifi wasn't free."

Plussat: "Everything went as planned, good terminal for connecting flights"

Plussat: "The food was good and it was nice to have headphones, blanket and pillow provided."

Plussat: "Boarding & deplaning in Copenhagen and Amsterdam was great - fast & efficient, if not a bit chaotic. Good mix of movies to choose from during the flight, and the in-flight internet was fast and stable."
Miinukset: "The crew on the Chicago/Copenhagen legs were rude and curt. Food was horrible. The dates on our entres indicated that the meal was packed 10 months prior! The snack cakes that came with the meal were sickly sweet. The salads on both legs had brown leaves."

Miinukset: "Food wasn't so great."

Plussat: "It went very smooth"
Miinukset: "Plane looked a little worn out, the seats and floor carpet. But it was all good! I'm just a picky person, overall great experience."

Miinukset: "Flight to sweden prior flight to Chicago to pick up more people,,,,. 2,5 our more in plane. Food was given to late. Crew was drinking alkohol...instate to take care of passanger.....and much more ....."

Plussat: "Both flights were on time, excellent service, food was much better than average."

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "Its a short ride."
Miinukset: "Short ride."

Plussat: "Friendliness of staff"

Plussat: "Stuff"
Miinukset: "Lack of snacks"

Plussat: "The airport it's very nice and clean.."

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Plussat: "see above"
Miinukset: "see above"

Plussat: "Good imfo"
Miinukset: "Easy"

Plussat: "рейсы точно по расписанию, без задержек, персонал внимателный"
Miinukset: "заказала и оплатила билеты за 4 месяца до перелета, а получила место в самолпте на самом последнем ряду у туалета"

Plussat: "See above."
Miinukset: "See above"

Miinukset: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Miinukset: "Sound only came out of one ear from headphones"

Plussat: "The blueberry juice is super good!"

Miinukset: "Delay"

Miinukset: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Plussat: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."

Plussat: "Comfort?: had a fat neighbor whose elbow was in my robs"

Plussat: "Everything went smoothly"

Miinukset: "announcement in English hard to understand"

Miinukset: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."

Plussat: "Arrived ahead of time Crue"
Miinukset: "Sales on board"

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "..."
Miinukset: "...."

Miinukset: "The meal made me sick."

Plussat: "Blueberry juice. And best coffee I ever had on an airplane."
Miinukset: "Can't think of anything."

Plussat: "Everything well organized"
Miinukset: "None"

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "never happened"

Miinukset: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"

Miinukset: "Problem with baggage"

Miinukset: "Cold"

Miinukset: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"

Miinukset: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"

Plussat: "Pääsin istumaan eteen käytäväpaikalle, kuten varaus oli."
Miinukset: "Pienet lapset itki nousun ja varsinkin pitkään kestävän laskukiidon aikana. Tuohon voisi henkilökuntaa yrittää kouluttaa mitä olisi tehtävissä korvakäytävän kivun lieventämiseksi. Esimerkiksi Malaysia ja Singapore airlines antaa kupit molempien korvien suojaksi paineen tasaamiseksi mikä helpottaa korvakipua."

Plussat: "Video and radio were bad."

Plussat: "Lentoaika lyhyt Helsinkiin myötätuulen takia.Cool."
Miinukset: "Istumapaikkani oli vaihdettu huonompaan minulle siitä mitään kertomatta. Surkeaa."

Miinukset: "Dealyed - One hour"

Plussat: "Nopea boarding, edullinen hinta, hyvin aikataulussa."
Miinukset: "Istuimissa ahtautta, epämiellyttävä olla kyydissä. Viihde ja internetyhteydet puuttuu kokonaan."

Miinukset: ". Couldn't see screen very well. Selection of movie limited and lacking. Did not like NBC tv programming"

Miinukset: "More latest movies in the inflight movies"

Plussat: "The crew was professional. Plenty of space to store my carry on bag overhead. I also like the safety video at the beginning, featuring actors and comedians."
Miinukset: "I have no complaints about this flight."

Miinukset: "Separating me from my party to extort a fee to sit next to each other"

Plussat: "Smooth flight all the way"
Miinukset: "Entertainment had issues technical"

Plussat: "Food"
Miinukset: "There was some problem getting the bags on which meant we didn't leave the gate until almost an hour late. Then because of the delay we sat on the runway for over half an hour more. Meaning we missed our flight to Austin. Two flights over an hour late in one day. Oh, and we are missing one of our bags."

Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."

Plussat: "New plane and boarding was a breeze."
Miinukset: "Had to pay for any food and drinks. No entertainment but very short flight."

Plussat: "Comfortable on plane. Pleasnt crew"
Miinukset: "Boarding could be bettet done.. .miss the free drink"

Plussat: "Nothing! Absolutely nothing!"
Miinukset: "My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone."

Miinukset: "Just believe overall they could do better"

Miinukset: "Late departure caused down stream issues."

Plussat: "Almost nothing on this flight."
Miinukset: "Boarded on time then 40 minute delay before take off. After we landed the plane came to a sudden stop and the Captain told us the lights to guide us to the appropriate place were not working this was a long delay. When we got to the disembarking area we had another long wait and the reason was due to the bridge not working,eventually we went out the back of the plane. The most unbelievable problem was the announcement just before take off that both rear toilets were out of action,since the flight was late this was an issue and I do not believe that both toilets could be broken more likely that there was no person available to clean them."

Plussat: "Had to deboard onto the tarmac via a set of stairs as the connecting ramp was not working. A little difficult for me due to mobility issues. However, the crew voluntarily saw me struggling and took down my suitcase, very nice!"

Plussat: "Plane not full, comfort, choice of entertainment. On time leaving and arriving."
Miinukset: "Unable to check in online. Message said not approved to enter US as yet. Called airline and was reassured but still unclear and anxious about this unusual message. Boarding time was extended."

Plussat: "The fact that the flight was short and not full. Crew were pleasant and business like"
Miinukset: "There was nothing to not like"

Plussat: "Everything"
Miinukset: "Crew"

Miinukset: "Despite being on board for over 9 hours, we were only provided one meal. The one snack that was also provided was merely a snack size chocolate bar. I have been on plenty of shorter and similar length flighrs that provided a much more reasonable amount of food. This seems to be the result of BA cutting corners on customer service."

Miinukset: "When I got to London British airways refused to board the plane that was originally scheduled to leave for Warsaw because there were not enough passengers. That happened twice. I was at the airport for over 12hrs and the airline didn't offer an explanation at all or even a food voucher. It was tortourous"

Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"

Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."

Plussat: "Everything was okay! The plane was kind of empty and that why the service was excellent, the crew very friendly."

Plussat: "Quick boarding!"
Miinukset: "Snack trolley didn't reach the back seats due to the shortness of the flight. The only entertainment was an in flight magazine!"

Plussat: "Reasonable comfort."
Miinukset: "Very slow baggage pickup at the airport."

Miinukset: "Missed connection due to delays on previous flight"

Miinukset: "No hay entretenimiento"

Plussat: "Quick flight. Was late leaving but made up time in the air."
Miinukset: "Not enough time to serve folks while in flight. Consider taking orders in the Departure Lounge before boarding flight."

Plussat: "Good cabin crew and boarded direct from terminal via airbridge. Also good food in Club Europe for such a short flight."
Miinukset: "Slight 15 minute delay and miserly legroom in Club Europe - densification gone too far."

Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."

Miinukset: "cramped and very warm"

Plussat: "I thought British Airways was a better airline. I hope they do better job to when I return back to my home next mointh!"

Miinukset: "Having to pay for a cup of tea!"

Plussat: "Capt informative pertaining to delay"
Miinukset: "Had to pay for drinks and food"

Miinukset: "flight was cancelled and they abandoned us"

Plussat: "What you expect on commuter hop, no problems."
Miinukset: "No complaints"

Plussat: "Got me there"
Miinukset: "Basic"

Plussat: "BA couldn't get our boarding passes to work no matter how many times they printed out new ones and we had to land into proper arrivals (though we were in transit in Heathrow) and tell five different groups of staff what was going on, even though it wasn't our problem but their computer glitch. One man at security was even rude to me, telling me not to just stand there. ( I had been told to stand there whilst they went and tried to remedy for the umpteenth time). When I showed him my disabled badge and said I would personally prefer NOT to be left standing for hours, he said 'so?'. It was a nightmare. It took hours and still wasn't sorted and in the end the immigration officers had to be called to the boarding area to allow us on the flight with non functioning boarding cards. It wasn't even our fault. REally upset about it."

Plussat: "The staff are friendly and cheerful. No food or entertainment for the short donestic flight (as would be expected anywhere for a 50 min flight)"
Miinukset: "Boarding badly organised ... signs telling you where to queue are double sided and depending which side you see first direct you into the wrong lane... Left a bit late but arrived pretty much on time. Baggage didn't arrive after a 2 hour transfer and this is the third time in four times over the past few years. I strongly do not recommend BA as a domestic UK connection after an international arrival."

Plussat: "Comfortable night, pleasant crew. The food was pretty good, and the flight attendants were attentive. I didn't have to ask for refills on drinks, etc. They also seem to get along well with each other, which makes for more relaxing trip."

Miinukset: "The drop down food trays were dirty and we had to ask an assistant to clean them. The light refreshments were served late - we were landing just as they were handing out the drinks."

Plussat: "smooth flight"
Miinukset: "not a lot of leg room. Took a while to board."

Miinukset: "It was extremely hot on the plane. for the first 30 minutes there was no ac available and there was little to no help from the staff. I asked for water to cool myself down and ov waited about ten minutes to get it after hitting my help button multiple times. The flight attendants may have been overwhelmed with the requests as there were many just like me who struggled so they came off very rude. The plane was also not updated at all - not personal entertainment and once again, no ac/air for people to control."

Plussat: "Helpful, friendly and kind!!"

Plussat: "The crew on this BA flight were nice and pleasant even in the back back section,B"
Miinukset: "Boarding was a free for all, no discipline at all, people pushing and shoving awful."

Plussat: "The flight over out of JFK"
Miinukset: "I could not reach anyone customer service regarding my return flight. We I called BA they told me I needed to contact Kayak. When I contacted Kayak they told me to contact BA. As I result I missed my flight. I would like customer service to reach me asap."

Plussat: "BA MUCH BETTER THAN AA"

Plussat: "The crew was very nice and accomodating given the delays and the change of planes"
Miinukset: "The plane was delayed an hour and a half. They had to change the gate twice. The worst part was the plane. The original plane had a problem and they replaced it with a tiny everyday commercial jet for a 7 hour flight. It was extremely uncomfortable and I felt like I got a bit robbed because of how expensive the flight was."

Plussat: "Cabin crew were excellent. At the end of the flight they let my airplane-loving son go into the cockpit, sit in the first officer's chair for a photo and even press a couple of control buttons (safely on the ground of course)"

Plussat: "Crew pleasant, seat comfortable, flight on time."
Miinukset: "Food not appetising,no individual entrtainment."

Plussat: "it was short flight therefore no time for food of entertainment"

Plussat: "The crew was very pleasant and helpful."