Halvat lennot Varnaan

Miinukset: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."

Plussat: "Seat was very comfortable. Crew was great."

Plussat: "The crew was so friendly"

Plussat: "On time & clean"
Miinukset: "Can’t really say"

Plussat: "Amazing crew"
Miinukset: "WIFI"

Plussat: "Perfect timing between flights."
Miinukset: "A small sandwich would have been nice:)"

Plussat: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Miinukset: "The snacks are super small, which isn’t unexpected when the flight time is so short."

Plussat: "That we landed in the end"
Miinukset: "More communication to passengers when there are so big delays (almost 2 hours)"

Plussat: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Miinukset: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"

Plussat: "The flight attendants where good and welcoming"
Miinukset: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."

Plussat: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Miinukset: "The food. It was okay."

Plussat: "Comfortable seat."
Miinukset: "Quality of red wine"

Miinukset: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"

Miinukset: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."

Plussat: "Efficient timely."

Plussat: "Clean and new planes. On time."
Miinukset: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"

Miinukset: "na"

Miinukset: "lost connection"

Plussat: "It was a high quality service hands down."
Miinukset: "The available entertainment choices were a little limited."

Plussat: "Everything was good"
Miinukset: "Red uniforms are ok but red tights awful"

Plussat: "The flight attendants worked very hard Patient and courteous."
Miinukset: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"

Plussat: "Love the A 380-800"
Miinukset: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."

Plussat: "I liked that the plane eventually came..."
Miinukset: "That the plane was an hour late..."

Plussat: "Crew"
Miinukset: "Space between seats"

Plussat: "The personal service, the meals and the accommodations - wonderful!"
Miinukset: "Nothing"

Plussat: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"

Miinukset: "The worst airline, customer service ever"

Plussat: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Miinukset: "The food was not edible"

Miinukset: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Plussat: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."

Plussat: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."

Miinukset: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Nothing! I ended up losing my plane ticket because of Austrian Airlines lack of empathy with me."
Miinukset: "First I lost my United Airlines flight because of security reasons. I checked in Guatemala but I was delayed at the Airport's security too long, it was beyond my control. Consequently I got to the boarding gate right when they were closing. Consequently I lost all my connections from then on. The United Airlines was very empathizing with me and my situation and they issued me other boarding passes at no cost. United Airlines suggested me to tell the Austrian Airlines about what happened and they were sure the Austrian Airlines would understand but they were wrong; no understanding on behalf of the Austrian Airlines."

Plussat: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Miinukset: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"

Plussat: "Everything was great except seats uncomfortable"
Miinukset: "Uncomfortable seats"

Miinukset: "Please change food, enough of pasta every time."

Plussat: "The flight attendants were beautiful"

Miinukset: "Behavior of AA"

Plussat: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."

Plussat: "The B-767 is far superior to the B-777 in comfort; it is not so horribly crowded."
Miinukset: "Austrian check-in at VIE was a disaster. None of the machines could read my passport; and when you entered the data by alternative methods it STILL required a machine to read the passport--which it exactly what they were unable to do. Thus, it was a circular Catch 22. I went through six different lady agents working my way through the system, until they finally took my bag and let me go. They themselves said it was new to them and they did not fully grasp how it worked and they did not know why it did not accept me. SOFTWARE PEOPLE BACK TO THE DRAWING BOARD."

Plussat: "Made everything easy, stayed on time, clean."
Miinukset: "Nothing"

Plussat: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Miinukset: "I have no negative comments about this flight. Everything went well."

Plussat: "Friendly staff"

Plussat: "Baggage in Riga was available the moment we got to the carousel."
Miinukset: "Passport control in Vienna was completely disorganized. This is not an Austrian Air issue. Look to Disney World for how to line up large groups of people. Yes, I know Air Baltic is low fare. I have never paid for water on a flight. At least the WC was included in the fare."

Plussat: "The crew"
Miinukset: "The lack of space. It was a good thing it was a short flight"

Plussat: "The meal and drink service was quite good. The stewards/stewardesses were very attentive and kind."
Miinukset: "There is not enough leg room. There is even less room if the person in front of one's seat has the seat reclined. The seats barely recline at all, so sleep is impossible. Sleep would be possible if there were enough room to rest one's head on the tray in front of the seat. This is impossible if the person in front of one's seat has reclined his or her seat. Thus, sleep is totally impossible on this aircraft. The sinks in the bathrooms also need to be deeper and need to drain more quickly."

Plussat: "Typically, flying coach is a pretty unpleasant experience. You feel like the airline has shrunk the seats to as small as possible, food is scarce and bad, entertainment choices are limited, and you have to pay for headphones. My recent experience with Austrian Air was just the opposite. Seats were comfortable, leg room was good, entertainment options were plentiful and free, the food was actually surprisingly good for airplane food, and the flight attendants were extremely nice and responsive. As an added bonus - red and white wine were free on the flight and both were actually quite delicious! Finally, our flight was smooth and on time. I wil go out of my way to book my next international flight on Austrian Air - it was a clearly superior experience than flying coach on nearly any other airline."

Plussat: "Clean, smooth and on time"
Miinukset: "Na"