En pitänyt siitä, että lähes koko lennon ajan koneessa oli pimeää. 13 h lennon aikana siirryttiin useamman aikavyöhykkeen yli ja olisin toivonut, että päivänvaloa olisi vuorokauden aikana ollut edes muutama tunti. Ikkunaluukut pidettiin myös koko lennon ajan kiinni, eikä keskipaikalla ollut edes valoa, jolloin olisin voinut tehdä käsityötä, ristikkoa tai lukea kirjaa. Ainoa viihdyke oli koneen oma älynäyttö tai oman kännykän sovellukset ilman nettiyhteyttä. Paikallani ollut näyttö lopetti toimintansa noin lennon puolivälissä. Ruokailujen välillä oli myös lähes 10 tuntia eli 1. ruoka tarjottiin heti koneeseen nousun jälkeen ja 2. ateria juuri ennen laskeutumista. Tämän vuoksi emme myöskään saaneet koko lennon aikana esimerkiksi kupillista kahvia, koska toisen aterian tarjoilu oli niin loppuvaiheessa, että turbulenssi keskeytti tarjoilun heti ruuan jaon jälkeen ja sitten alkoikin laskeutuminen.
Baggage drop Tukholmassa oli vaikeaa löytää. Terminaali 5 on sekava remontin takia, siksi ohjeistus/kyltitys pitäisi selkeyttää. Lyhyellä lennolla on typerää tarjoilla mitään. Finnairin mustikkamehuinnostus on outo: se on roiskuessaan tahraavaa nestettä, jonka jakaminen ahtaasti istuville matkustajille on täysin turhaa. Vesi riittää, jos sitä on erikseen tarjottava 45 minuutin matkalla.
Koneen tarjoilun hinnat olivat kalliita
Sopiva lämpötila, tilava economy ja leffojen lisäksi myös sarjoja. Ruoka oli ihan ok, eikä tietysti voi miellyttää kaikkia.
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
Matkustamohenkilökunnan käytös ja toiminta ala-arvoista
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Koneeseen pakkautumista voisi järkevöittää, esim. rivi tai muutama kerrallaan, jottei syntyisi ryntäylyä ja hässäkkää.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Ostettiin lentolippu yhdessä, ei siis pitänyt olla epäselvää, että ollaan pariskunta. Meidät kuitenkin sijoitettiin istumaan koneessa kauas toisistamme. Pärjäämme toki itsenäisesti, mutta moinen homma vaikuttaa lähinnä kiusanteolta. Eikä suinkaan asiakaspalvelulta. Terveiset siis Finnairille tai muille, jotka olivat järkkäilleet istumapaikat.
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Miinukset: "Could be better, say, like with Singapore Airlines.."
Plussat: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Miinukset: "Movie options."
Plussat: "Larger airplane, good seat."
Plussat: "Nice crew"
Miinukset: "Not loose my luggage:)"
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Miinukset: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Miinukset: "Short and sweet"
Plussat: "The crew was perfect"
Miinukset: "No wi fi on the plane."
Plussat: "More leg room"
Miinukset: "Space"
Plussat: "Despite being a short flight, they gave food"
Miinukset: "Nothing. All ok"
Miinukset: "Entertainment worked sporadically"
Plussat: "Entertainment system failed repeatedly."
Miinukset: "Entertainment system failed repeatedly."
Plussat: "Crew very professional"
Miinukset: "Boarding was a little confusing"
Plussat: "Not being charged for my first bag of luggage"
Miinukset: "Nothing"
Plussat: "Great crew and prompt boarding."
Miinukset: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Miinukset: "Lost my luggage."
Plussat: "Crew was awesome!!"
Miinukset: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Plussat: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."
Plussat: "On time, staff was nice."
Miinukset: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Plussat: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Miinukset: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Plussat: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Plussat: "The only thing that I like about the flight was that it was easy to boarding"
Miinukset: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Miinukset: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Plussat: "Modern aircraft with power, big screens etc"
Miinukset: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Plussat: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Miinukset: "I just expected better toilet bag for business but what was given out was just basic."
Plussat: "It was a wonderful flight and service . Hospitality and welcoming."
Miinukset: "Nothing everything was amazing ."
Plussat: "Nothing"
Miinukset: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Miinukset: "Screen broke half way through flight. Food was poor"
Plussat: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Miinukset: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Plussat: "Food and service was good and price was acceptable"
Miinukset: "Very long route"
Plussat: "Nithing"
Miinukset: "They were unfreindly and rude."
Miinukset: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Plussat: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Miinukset: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Plussat: "The crew, the service, the food and beverages"
Miinukset: "The 3 hours delay"
Plussat: "Crew was welcoming"
Miinukset: "Space between the seats was too small."
Plussat: "Short, lots of leg space"
Plussat: "Friendly onboard staff"
Miinukset: "Treated like cattle while boarding unless your preferred member. Average food quality."
Miinukset: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Plussat: "It was a 30min flight not much to say The crew on the ground really took care of us"
Miinukset: "Na"
Plussat: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Miinukset: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Plussat: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Miinukset: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Plussat: "Cheap aircraft, not even headsets"
Miinukset: "Dirty aircraft, I expect more when I pay a lot"
Miinukset: "Meal choice missing kosher non-gluten combination."
Plussat: "quick flight 10 min ahead schedule"
Plussat: "Excellent choice of movies. Great service. Friendly crew."
Miinukset: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Plussat: "The crew"
Miinukset: "Not enough room for legs. Small amounts of food. No entertainment."
Plussat: "Friendly crew; comfort; punctuation. Fast boarding"
Miinukset: "Simple food - very small amounts. No entertainment."
Plussat: "It was a fine flight"
Miinukset: "no specific feedback"
Plussat: "Praiorty"
Miinukset: "Nothing"
Plussat: "I was traveling with a handicap, the staff was very polite, patient and helpful"
Plussat: "The crew on the plain were great"
Miinukset: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
Miinukset: "There was a delay of 2 hours when the boarding du"
Plussat: "Short flight"
Miinukset: "Give free water"
Plussat: "Friendly crew. Good leg room."
Miinukset: "Magazine racks on back of seats would have been good."
Plussat: "Easy trip. Crew relaxed, short flight."
Miinukset: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
Plussat: "Service and comfort means ryanair"
Plussat: "The frew was nice"
Miinukset: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
Plussat: "Flight took off on time"
Miinukset: "Seats are very uncomfortable"
Plussat: "Crew were polite and friendly. Aircraft was clean and comfortable and the price was unbeatable."
Plussat: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
Plussat: "Helpful staff especially with disabled access."
Miinukset: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
Plussat: "Nothing"
Miinukset: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Plussat: "Nothing"
Miinukset: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
Plussat: "Price and punctually."
Miinukset: "As mentioned being separated by the “ random computer choice of seats. We were put rows apart both with empty seats either side of us, we fly lots and only Ryanair and Jet2 do this."
Plussat: "Nothing"
Miinukset: "Treatment!"
Plussat: "Smooth boarding Friendly staff"
Miinukset: "Flight was delayed 1.5 hrs Dalayed at the gate 1 hr Waiting at the baggage claim 1.5 hrs Very disappointing"
Miinukset: "2 hours delay"
Miinukset: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
Plussat: "Nothing. They treat people like animals."
Miinukset: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Plussat: "Short flight Flight itself is cheap Plane ok"
Miinukset: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
Plussat: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Miinukset: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Plussat: "I liked they didn't cancel the flight, and I liked the air steward was as pissed off as me."
Miinukset: "The two hour delay for a one hour flight, and being dumped at an airport at 1am in the morning. Not great."
Plussat: "nothing"
Miinukset: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
Plussat: "The price of the ticket"
Miinukset: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
Plussat: "price and schedule were very fine on time pleasant staff"
Miinukset: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
Miinukset: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
Plussat: "Most parts were as to be expected"
Miinukset: "Unavoidable Weather caused diversion to Manchester. Like all airlines, Ryanair are unable to perform to expectations, and promises made (Low priority to get off plane into terminal comp to planes that arrived after us.No busses to Birmingham had been arranged for onward travel of passengers.) Etc."
Plussat: "best food and drinks best clubs"
Miinukset: "noithing"
Miinukset: "This was my first time flying RyanAir, I will never again. I did have to pay the luggage fee, I don't understand why you have to lift your luggage through the size measuring device when clearly my luggage would have fit in the overhead compartments. Aside from that, I thought the lighting (yellow lighting!) and the advertisements all over the interior was tacky and distracting from having a calm, relaxing flight. I don't think the $$ saved is worth going through this again."
Plussat: "Low price"
Miinukset: "delay of 1:30."
Plussat: "on time"
Miinukset: "Flying shop"
Plussat: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Miinukset: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Plussat: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"
Plussat: "Fast accurate on time and proffesional"
Miinukset: "Kept staying for 1 hour unnecessarily. Plane late. Flight late, arriving 1 hour late. run out of many refreshment options, plane dirty."
Plussat: "It landed on Dublin"
Miinukset: "It was late"
Plussat: "I randomly was allocated the emergency exit aisle so not all bad, however my bag was placed in the hold therefore delaying the experience home."
Miinukset: "Blunt staff, poor check in process, sold too for the whole fights. Sat away from my misses although there was a spare seat next to me."
Plussat: "Nothing"
Miinukset: "Late , expensive, loud, no leg room seat do not tilt !"
Plussat: "departure time"
Miinukset: "no water to drink"
Plussat: "A very average flight, cannot complain. the newer mod seats made so much more room on the plane."
Miinukset: "When you buy tickets as a collective and check in with plenty of notice; it's an absolute disgrace to charge to sit next to your travelling partner. Ryanair going out of there way again to rinse there customers for every penny."
Plussat: "The ticket was cheap and to an airport that had easy access to public transportation."
Miinukset: "I found out later that I had to print out my ticket or face a 50 euro fee and they do not give free water on the flight."
Plussat: "Gate agent was helpful and guided me through using an App not the online portal to check-in to avoid paying more."
Miinukset: "I was not informed online that I should use the App via my phone to check in as a US passport holder. The online portal only told me I had to check-in at the airport."
Plussat: "Boarding using the planes fore and aft doors certainly speeds the process..."
Miinukset: "Seats are uncomfortable and the pitch is tight for 6 + footers"
Miinukset: "They made me go through a lot of runaround -- three different lines -- to get a boarding pass and I had to pay £15 for it."
Plussat: "Nothing."
Miinukset: "In the past, you could accept to be hauled like cattle through the gate, walk to the plane under the rain, sit on a bench, be bother with scratchers, etc. because the cost was really low. Not anymore. Nowadays the generic name should be very-high-cost/service-ratio airlines. They charge you way too much for the same crappy service as always. Bye, bye!"
Plussat: "Easy boarding (by boarding both ends of the plane at the same time it speeds things up). Cheap!"
Plussat: "Nothing"
Miinukset: "Rude personnel. Charge additional for printing my boarding pass and for my luggage, more than the price of the flight"
