Etsi halvat lennot välille Toronto Island - Helsinki

Plussat: "Crew except one were friendly. Best landing ever in St. John’s. Flights on time."
Miinukset: "Seats are very uncomfortable. No food selection on last flight and flight attendant was reluctant to be helpful about it."

Plussat: "Limpio,"
Miinukset: "La comida mediocre"

Plussat: "Crew attentive"
Miinukset: "Check in REALLY slow. Seat space unacceptably too small. Couldn’t hear entertainment sound over engine noise with earphones so could not use entertainment. Need better earphones. Chair wouldn’t recline."

Miinukset: "Terrible seating and washrooms."

Plussat: "Great plane B 787"
Miinukset: "Paid online for food and most choices gone Overpriced"

Miinukset: "Air Canada needs to step up their game and get better in seat technology."

Plussat: "Great in flight entertainment"
Miinukset: "A bit of legroom was blocked with wiring box"

Miinukset: "Old and almost non responsive entertainment screen with unusable interface"

Plussat: "Super easy flight with no hiccups"

Plussat: "I am 6ft 1 / 185cm and the leg room was OK for an economy flight. Food was OK for airplane food. Staff were very friendly. Overall very happy."

Plussat: "I appreciated for free Molson Canadian."

Plussat: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Miinukset: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"

Miinukset: "I wish there was more options with the seats. I would have liked to have my legs out more so they reached the part where I could rest them on the end which is raised and at the same time have my back in a more upright position. This plane did not have that option. I have had it on other planes."

Miinukset: "This is my 4th time getting my flight cancelled with air Canada for no apparent reason. The food was horrible and the service was worse. Never again."

Plussat: "They have good entertainment system and library"
Miinukset: "The plane delayed for almost 90m due to a mechanical issue. Of course, we missed our connection in Vancouver. Upon arriving in Vancouver, there was no help at all or guidance. Customer support desk was manned by one agent even in the presence of long queues."

Plussat: "I love the variety of entertainment, it never fails."
Miinukset: "I didnt like how snacks werent included for my 6 hour flght. Also the amount of waste made with all those plastic cups is astonishingly ridiculous. Switch to a more green solution!!!"

Miinukset: "The flight was delayed."

Plussat: "the plane on the way out was great."

Plussat: "N time"
Miinukset: "Food. Chicken wrap was just okay"

Plussat: "Food and cocktails included alongwith entertainment"
Miinukset: "Hour late .. departure delayed ..pilots caught in traffic"

Miinukset: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"

Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"

Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"

Plussat: "Entertainment application was good"
Miinukset: "No meals at all"

Plussat: "It was excellent. Though due to snowfall, flight took off late due to de-icing but taking safety precautions is a best practice."

Plussat: "The service was very good and the flight felt safe and smooth."
Miinukset: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."

Plussat: "Narita airport ground crew were very enthusiastic Air line crew were nice as well"
Miinukset: "Why Air canada sent me email that check in online but No information of eTA at all I didn't expect anything about eTA because They changed the system 5days before my booking without telling passengers so I applied eTA at check in counter of airgort They didn't accept my credit cards even after payment completely I still need to wait confirmation email that they take whithin 72hours I made my flight but I got 15minutes before flight time I ran air canada gate from departure gate with staff Air Canada was NOT kindness customers service except airport ground staff They helped me out to get my flight I am appreciate them"

Plussat: "Nice interior. Free movies."
Miinukset: "Air Canada is always delayed."

Plussat: "Plane left on time, smooth flight, arrived on schedule."
Miinukset: "1. Food very substandard. Hot food not very well prepared and rather tasteless, and snack was like a cardboard wrap with some salsa sauce in it. A disgrace to a major airline like Air Canada. Selection of drinks very limited. 2, Staff persisted in speaking mostly French, on an international flight. Some announcements were made only in French. As a Canadian, I can follow French, but let us remember that English is the international language. To use French is not fair to other nationalities, who expect English. 3. Seats far too close together for a long flight. There was more legroom on the Jazz flight from Montreal to Ottawa! 4. Entertainment kept breaking down. Headphones for my wife did not work, and eventually both of our screens went dead. Her's quit right in the middle of a movie. Bad!! 5. Boarding passes had zones on them, but these were totally disregarded in boarding. This resulted on overcrowding, long waits, etc. Hard on older people!"

Plussat: "One of the flight attendant saw I needed help holding my second big bag while I was putting my carry on in and she held it for me without me asking and helped me find my seat, it was very stress relieving for me, and I really appreciated that. She was also very nice to everybody."
Miinukset: "I had a sprite and the amount was very little, I feel like the cups have got smaller. But that's not a big deal"

Plussat: "Good entertainment options, roomy seats"
Miinukset: "Nothing I can complain about really."

Plussat: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."

Plussat: "-Direct flight -The boarding by sections. Less of a stampede."
Miinukset: "When I arrived to my seat, the overhead compartment was full. I had no room for my carry-on. I mentioned it to the flight attendant. He just shrugged and told me to put my carry-on under the seat in front of me. So, #1, I guess some people bring more carry-on and the staff lets them. And #2, I guess it wasn't tight enough in those seats and even though I'm over 6 ft, the staff had to make it tighter. Also, when it was time to land, I thought my seat was all the way up. It was not fully all the way up. I was half asleep, and all of sudden, instead of telling me, one of the flight attendant pushed on the button to raise my seat. I would've appreciated him telling me. The landing was delayed, but that's no ones fault at rouge. I am trying to be as objective as I can. Hopefully, when (and if) someone at Air Canada-Rouge reads this, he or she has enough "pull" at the company to ask the proper authorities:"what kind of company are we? Are we a bargain basement flight company that offers just basic flights for extremely low prices? Or are we an average flight company that offer great value for the money the customer pays?" Because, from my perspective as a customer who is at his second experience with Air Canada-Rouge, the feeling that I get from flying with you guys, is that your company offers basic flights that doesn't offer great value for the money. It's more a company that "plays on both fields", taking what suits them, and leaving what doesn't , regardless of their customer. I understand that a company has to make money. It's normal. But, at a certain point, don't you have to think about your customers? To be honest, the only reason I flew with Air Canada-Rouge is that I was stuck with no other choices but to fly with you (schedule, cost, etc.) And I know for a fact that I'm not the only one. The feeling that I get, is that your company counts on customer like me. Customers that are "stuck", with no other alternatives. If your company wants to offer many "cheap direct flights" like Ryanair and Easyjet offer in Europe, I have 2 suggestions: #1: lower your prices. #2 :your staff should be more customer friendly savvy. Because those 2 companies, that's what they offer. Always remember: you can put a lot of maple syrup on a pile of sh***t, it still won't taste like pancakes. Thank you."

Miinukset: "It was cancelled."

Plussat: "Nothing"
Miinukset: "Absolute joke of an airline with zero customer service. I would never travel with them again and would recommend anyone else not too."

Plussat: "Entertainment and Food on Board was better than US carriers. Campbell Soup, Chicken Noodle Soup was not hot enough and not enough broth, Cheese was ok."
Miinukset: "We had yet another weather delay. Why put us on the Aiplane just to sit on the runway, Ground Stiop! The Custom process is not well explained and takes far too long. Very Bad! Because of all the delays for weather and a tight connection at Toronto we lost our Luggage. One day later at 11:00 pm we finally have our luggage. Bad!"

Plussat: "Flight attendant's were friendly amid the circumstances."
Miinukset: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."

Plussat: "Landing safely."
Miinukset: "Air Canada agents said I could do frequent flyer miles, it turns out they won't count mine &I could have saved hours of effort & phone waiting time if they just had said that upfront. Air Canada will be about my last choice for long flights because of that."

Plussat: "Leg room adequite."
Miinukset: "Only beverages served, there wasn't the usual snack."

Miinukset: "Terrible attitude to a customer (not me). I asked for a US custom form and it took them an hour and two people to do that."

Plussat: "All crews were nice and friendly."

Plussat: "Everything went smoothly. Everyone was pleasant and respectful."

Plussat: "The food was excellent and the seats were very comfortable. I also loved the blanket and slippers. Service was top notch!"
Miinukset: "Nothing. It was an excellent experience."

Miinukset: "Plane is dirty and dated. No entertainment"

Plussat: "Billy Bishop airport is awesome!"
Miinukset: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."

Plussat: "Left on time. Friendly staff, Great flight"

Miinukset: "No food. Beverage only."

Plussat: "Nothing"
Miinukset: "Pretty terrible for an international airline, charge for drinks, earbuds, no inflight entertainment without pre downloading their crappy app, which was full of ancient, terrible movies. Lots of stuff broken on plane, reading light would turn on/off randomly. Very annoying. Charger did not work, had to use the row next to us"

Plussat: "Nothing"
Miinukset: "Checking in was horrible. Lady at the counter was not helpful at all. Although my main carrier for the international flight allowed 2 checked baggage free of charge, Air Canada only allowed one free baggage and 2nd baggage for $100 for the connection."