I wish it can be twice to collect the garbage . I could not finish my water first round. Then I just have to leave my empty cup around my seat
This is the first airline I’ve traveled internationally on that did not offer a vegan option for the meals. I guess vegans just don’t get to eat on Air Canada, even on 15 hour flights. (My wife is a vegan for medical reasons)
They cancelled my flight and had nothing else available at the time I needed to fly, so I had to book with another airline that was $200 more for the
Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.
Flight delayed by four hours
I had a trip booked from Athens to Montreal to Fort Lauderdale, all on May 6. About a month before my trip, I got an email that said my itinerary was changed. They added a leg bringing me first to Toronto then to Montreal, leaving in the 7, the next day. No where did the info detail that I would not have Business lounge access and that I’d need to get a hotel. So that simple change cost me 300 Canadian dollars. When I checked in in Athens, I also found I needed to do additional paperwork because I was transiting inside Canada. I was diligent with paperwork so there would be no glitches, and I spent a good deal of time filling out additional papers almost making me miss my flight. (I was with other Americans who did miss their flight because they were not told about the change. Finally, I asked two different agents when I got off the plane in Montreal if I needed to collect my luggage. The first was the agent at the gate I exited the plane from, and I stopped at the Air Canada info desk and both agents said I did not need to collect my luggage. Big surprise in the morning when I checked in. I was lucky I got to the check in early or I could have missed that flight.
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Miinukset: "More leg room in economy class seating. Very little recline of seats. It is torture flying on a Boeing 777 for 8 hours in economy."
Plussat: "Great service"
Miinukset: "Wifi was spotty"
Plussat: "Movies available. Food available for purchase."
Miinukset: "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."
Miinukset: "Extremely cold on the plane"
Plussat: "Seats were comfortable. Food was OK."
Plussat: "In-flight crew"
Miinukset: "Our luggage was trashed. Brand new luggage was broken with holes in the side and wheels missing. This was not cheap luggage this was 10 year warranty luggage but how do you collect on a warranty when you’re in a foreign country? So had to buy new luggage for the trip home. We’ll see if it survives their lame baggage handling."
Miinukset: "Seats for connecting flight were given away before connecting flight boarded and rescheduled flights didn’t provide purchased level of service"
Plussat: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Miinukset: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Miinukset: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal"
Miinukset: "Delayed for almost 2hrs"
Plussat: "Clean and friendly"
Plussat: "Flight attendant was great"
Miinukset: "Overbooked flight. Only able to board because someone missed flight. Delayed flight by over 30 minutes."
Plussat: "Flight boarded quickly, on-time and quiet flight."
Plussat: "Enough empty seats that I could lay out to sleep. The price was very reasonable."
Miinukset: "Hard to believe in 2017 an airline can offer a 9-10 hour flight without any in-flight entertainment system."
Plussat: "The food needs much improvement and needs to be healthy !!!"
Plussat: "For some reason the seats didn't seem as cramped as usual. There were no long delays."
Miinukset: "We didn't get aisle seats. We didn't expect the food offerings to be great, and we weren't disappointed. We would have preferred that Trump not be president on our arrival. Maybe next time."
Miinukset: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Plussat: "Very little"
Miinukset: "Departure lunge has bizarre layout. Most seating is in cafe's. No separate seatin area for boarding meant a melee around the gate blocking th path of people walking passed. Premium Economy seats were hard and uncomfortable, meals were below par and the entertainment system sound was shot. I tried three seats and each were unintelligible. Crew was less than stellar."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Miinukset: "Flight sat on the tarmac at both yyz and EWR without any communication re why or how long"
Miinukset: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"
Plussat: "The seating on the airbus 319 in main cabin is very cramped. Prefer Westjet 737. Will use them in future."
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
Plussat: "The flight was on time!!!"
Miinukset: "I find over the past 25 years that I have been flying with Air Canada the customer service has really went to the dumps !!! Every body is rude and don't understand why."
Miinukset: "There was a build-up of delays for domestic flights, namely from Toronto to Edmonton, Ottawa and Calgary (the ones I heard). I was on the Toronto to Calgary flight, which was supposedly delayed from 16:45 till 18:55 EST, but the actual boarding time was closer to 19:45 EST. Once all the passengers were boarded, the crew informed us that the pilot was missing. Another 20 minutes went by before he was located, at which point we were informed that the first mate was missing as well. By the time the pilot and first mate were both on the aircraft, it took another 30 minutes for them to get the aircraft ready. My flight from Toronto to Calgary was supposed to arrive at 19:40 MDT, the actual arrival time was 23:00 MDT. As a passenger, I am annoyed to say the least."
Miinukset: "Bag damaged. No one to report damage to"
Plussat: "Staff was really friendly, the flight attendant was even wearing a little witch hat for Halloween, which I really liked. Due to an underbooked flight, we had free choice of seat, because I originally was booked on an aisle seat, I could change to a window seat, that was nice. Since it was a small machine from Toronto to Minneapolis (a little more than 1,5h flight), there was no entertainment system, besides the nice view out of the window. And who likes to start a movie during such a short flight, to not be able to finish it? They also ask you to hand in your carry-on before you enter the plane, because there is not enough space for it inside, which I liked, no wiggeling along the aisle with a little trolley, I just fetched it outside the plane after we landed."
Miinukset: "Unfortunately, Air Canada didn't serve gluten-free snacks on any of my flights yet (I had good gluten free food though). This is not meant as a negative review, because as an allergic you're usually prepared. It's more a suggestion for gluten-free snacks, peanuts or m&m's work as well as most gummy bears or chocolates :)"
Miinukset: "Had to pay for seat assignments when reservation made or no seat reservations. Not true on all airlines. Delta let us pick seats for free when the reservation was made. Husband had wanted a window seat and ended up with a middle seat. No free snacks just drinks"
Miinukset: "A new 150$ bottle of perfume was stolen from my checked in luggage."
Miinukset: "It was cancelled."
Miinukset: "waiting times"
Plussat: "Flight attendant's were friendly amid the circumstances."
Miinukset: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Plussat: "Our attendant was great-- really funny and friendly guy !!"
Plussat: "Boarding went smoothly. I liked that I could choose an exit row seat when I checked in and didn't have to pay extra. The crew was friendly. The plane seemed nice and new"
Miinukset: "The leg room was a bit tight, and the guy behind me kept putting his knees into my back. I don't know if it was poor seat design or what, but he wasn't particularly tall."
Plussat: "The entertainement system was great, unfortunately some of the movies were said to have english subtitles, but no matter how hard I tried... None."
Miinukset: "I wish I could of had a vegetarian meal, but there was no flexibility and I don't believe I was offered the choice during check-in...."
Miinukset: "the seats were very uncomfortable and didn't recline"
Plussat: "Okay flight, nothing special."
Plussat: "The flight crew was pleasant and helpful, providing water throughout the flight."
Miinukset: "AirCanada did not schedule a long enough connection in Montreal. Procedures were not explained well, either. I had to run to my gate to make my connection because it took over an hour for my checked luggage to be approved so that I could go through Customs. I was not the only person who experienced this problem. Several people on my flight missed their connection, and several still waiting when I left were in danger of missing their connection. I have flown on other airlines through other cities internationally and never experienced this type of issue."
Plussat: "Billy Bishop airport is awesome!"
Miinukset: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."