Etsi halvat lennot välille Toronto - Helsinki

Plussat: Service

Miinukset: Delay for both leg trip.

Plussat: Pilot kept us informed throughout the flight.

Miinukset: Onboard services.

Miinukset: Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag

Miinukset: Boarding

Plussat: economy plus seats were nice, great movie selection, especially international movies

Miinukset: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Plussat: Boarding was quick and flight was calm

Miinukset: The coffe and breakfast.

Plussat: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Plussat: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.

Miinukset: Food quality was not so good.

Plussat: Luggage trap for people who has layover.

Miinukset: Remove luggage trap by providing proper information at starting point not forcing people to pay money Bu saint bag will not fit into overhead where as same bag fits in flight to Iceland. Stop bagging for money. Earn it right way with respect.

Miinukset: Boarding was very slow, crew told us there was nothing they could do to speed it up, it plane was late, unfortunately when we arrived in JFk we had to wait about 1 houre to get to the gate.

Miinukset: On time

Plussat: Seats aren't as close together as some airlines, crew is friendly, blankets and pillow is nice, good touchscreens, bottle of water getting on was nice.

Miinukset: No snack even on such a long flight! Also, boarding is a tad chaotic since there is no order and people just get on from both directions.

Plussat: Fantastic gate agents!

Miinukset: The food was terrible.

Plussat: Crew helpful. Food good.

Miinukset: Better range of movies please

Miinukset: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Plussat: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!

Miinukset: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!

Plussat: A very quick flight, but the crew was quite friendly!

Miinukset: I would have liked for there to have been a gluten-free snack available.

Plussat: Aircraft and crew

Miinukset: Food

Plussat: The seating arrangements and baggage drop off were excellent, staff at check ins both sides were so helpful, especially at Heathrow airport, the young Asian man couldn't do enough for us, well pleased.

Miinukset: Unfortunately we experienced a drop in standards when on board the first return flight , my daughter is autistic and would only have vegetarian meals, I made sure I requested this online well in advance, when I asked for vegetarian meal the flight attenda abruptly said that's all we have.

Plussat: The crew was friendly. The seating was ok but dirty floors

Miinukset: Boarding was very slow, crew told us there was nothing they could do to speed it up, it plane was late, unfortunately when we arrived in JFk we had to wait about 1 houre to get to the gate.

Miinukset: Didn’t realize I was going to be charged $65.00 per suitcase. Checked three and that added$195.00 to my overall cost. The only thing we got on board was water everything else was a charge.

Plussat: Reserved seats apart in exit row for extra legroom. When online checkin opened 24hrs before departure, found we had been moved. Moved us back during online checkin. Arrived at airport to find we had been moved again, but check in agent was very understanding and placed us in equivalent seats.

Miinukset: I understand that seats reserved are not guaranteed, but to be moved twice by the airline was a negative, though it was made up for by the action of the understanding check in agent.

Plussat: Basic airline.

Miinukset: I am fliying international on a 6.5 hour flight. My minimum expectaiton is free wine, beer and two meals. Iceland Air provides none of that. I will definitely try to fly other airlines if I can.

Miinukset: Food

Plussat: Not much went well, sorry

Miinukset: Because of bad logistics, the flight from CDG to FRA was delayed and therefore i missed my connection to AUS. Lufthansa personnel could have helped me make the second flight but didn't bother. I was rebooked on another flight through IAH which defeats the purpose of choosing a direct flight.

Plussat: Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight

Plussat: The crew was good and the food from Frankfurt to Abuja was good

Miinukset: The layover time was extremely too long and would even be longer during my return

Plussat: Crew was very nice and helpful. I loved the complimentary Icelandic water

Miinukset: On boarding in Iceland

Miinukset: Boarding was very slow, crew told us there was nothing they could do to speed it up, it plane was late, unfortunately when we arrived in JFk we had to wait about 1 houre to get to the gate.

Plussat: Crew was good.

Miinukset: Boarding in Reykjavík was a mess. Biggest problem was that the flight was delayed over an hour, but the boarding times were only changed at the gate by ten minutes each time - and with no seating at that gate that meant everyone was standing around for over an hour.

Plussat: Everything except delay

Miinukset: Nil

Plussat: Reliable airline.

Miinukset: Overly strict on luggage size and weight. I’m talking about 0.1 kg difference. I was attempted twice to check the only small case I have, which is an exact fit to Lufthansa standard. Very annoying. Won’t fly LH again. British Airways is a lot better.

Plussat: Crew was awful. Grumpy and not friendly. They hate their customers especially children.

Miinukset: This was my worst experience on any Lufthansa flights. Worst ever!

Plussat: The crew was friendly

Miinukset: Maybe not have my luggage lost and get rebooked to a later flight for no reason

Plussat: Crew are good.

Miinukset: My seat, 7E of flight 416, was too close to toilet door, which is not comfortable.

Plussat: Same airplane but we had to get off and go thru customs. Kind of a maze to get back onto same plane. Better seat with extra leg room

Miinukset: The iPad didn’t work so I couldn’t watch any movies. The seat next to me was broken also so neither of us could have inflight info.

Plussat: The crew was helpful and kind.

Plussat: Great crew

Miinukset: There were not free snacks

Plussat: Pilot kept us informed throughout the flight.

Miinukset: Onboard services.

Plussat: Fantastic crew!

Miinukset: Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats.

Plussat: The crew was friendly. The seating was ok but dirty floors

Plussat: The crew was friendly

Miinukset: Maybe not have my luggage lost and get rebooked to a later flight for no reason

Plussat: Great crew, everything was pretty much on time. Probably the best and fastest flight we've been on to Europe.

Miinukset: The airline doesn't provide food and there wasn't time on the layover to get any. We were prepared, but others might not be.

Plussat: The crew was helpful and kind.

Plussat: Crew was very nice and helpful. I loved the complimentary Icelandic water

Plussat: Checkin counter was very helpful. Crew during the flight was polite and helpful even under the circumstances of having to deal with another airline's plane due to the MAX difficulties. The in flight entertainment is ok but hopefully they can get more current and a larger selection of movies.

Miinukset: Boarding at the gate was unorganized even if the crew thinks it is ok. They call by rows but the attendants don't check and therefore the queue becomes a clump of people. The food offered either pre-ordered or bought on board leaves a lot to be desired.

Plussat: Crew was awful. Grumpy and not friendly. They hate their customers especially children.

Miinukset: This was my worst experience on any Lufthansa flights. Worst ever!

Miinukset: I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it.

Miinukset: Flight delayed and I missed connection

Plussat: Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!

Miinukset: Boarding could be a little bit more organized

Plussat: The crew was helpful and kind.

Plussat: free entertainment, friendly crew

Miinukset: snacks, food for free

Miinukset: In general, not good enough for an overnight flight. Our flight was late, we missed our connections which is the primary reason I am complaining

Plussat: The crew was nice

Miinukset: Basically everything

Plussat: Crew was good. Flight was delayed because the crew was caught in traffic. Should have a rule in place that all crew are at the airport 2 or 3 hours before the flight is to leave.

Miinukset: The flight was good. Landing at the airport expect 2 hours through customs getting into the airport. Since you have to take a bus when you exit the plane.

Miinukset: This is the last time I perches a flight ticket from you.

Plussat: Food and crew were good

Miinukset: The seats recline back so far that it really intrudes into the space of the person behind you. At one point the guy in front of me reclined back so far and fast it slammed my eReader and spilled my coffee. Also the touch screen media app does not work well on Lufthansa.

Plussat: Absolutely amazing service

Miinukset: No any healthy snacks like nuts or just dried veggies or biscuits with less sugar.