Etsi halvat lennot välille Turku - Lontoo

Plussat: We were able to bring our normal size backpacks as personal items even though they were certainly larger than the tiny personal item size limit.

Miinukset: We had a terrible experience with getting checked in online and adding a checked bag. Numerous issues getting in touch with the company and the call centre staff was rude and unhelpful. The website is glitchy. The fee for bringing checked luggage was very high. We won't use this airline again.

Plussat: most of the crew were polite and helpful

Miinukset: super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline.

Plussat: the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least.

Miinukset: the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost

Plussat: Modern airplane

Miinukset: Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous

Plussat: Newer plane for this stretch.

Plussat: The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing

Plussat: Smooth flight

Miinukset: Better leg room, better food, friendlier crew. Today you only get good treatment if you pay extra for it... Something is wrong with the pay-for-good-service model most airlines follow

Plussat: Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle

Plussat: I was i business class and the crew were very good

Miinukset: nothing as it was not a long flight, only 3 hours