Overall, ok but space for economy is too thigh and needs to be looked into
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
The touch screen entertainment systems were not working properly for most of the travelers around me. It took multiple attempts to select the proper entry.
Mediocre snack and entertainment options
Great service on flight. Seats were close together and hard to get comfortable. Flight was two hours delayed.
The food and drinks were sub par.. the crew onboard was terrific, awesome bunch and so helpful.. check in could have been better as I did not get my boarding pass for connecting flight, this was a nuisance as I had to get to another desk at Istanbul Airport before transitioning to the International flights terminal. Insufficient ground staff at the Business class travel services desk. Ground staff at Istanbul airport are not very helpful and can be quite rude. But 10 thumbs up for the flight crew, thank goodness they made our flight so comfortable.
The business class product is excellent
Plussat: "It was clean. The aircraft was new, well maintained."
Miinukset: "The aircraft departed and landed late. I then missed my next connection. The majority of the people working seemed to care but there was no general way to make the late arrival and missed boarding overcome with a plan. It seems it was more my fault than the airlines."
Plussat: "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
Miinukset: "In-flight entertainment films were a bit limited"
Plussat: "nice that food was provided."
Miinukset: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Miinukset: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Miinukset: "Security and boarding gate at Chicago. Too much repeatation of travel documents. Lines were not evenly managed. Some lines weee extremely slow and was quite fast. Manual check was too detailed"
Miinukset: "Lack of communication and unfriendly crew."
Miinukset: "gate was announced at the last minute, and within 5 or 10 minutes of the announcement, the plane was boarding. the boarding process was not handled well. the entire hallway leading to several gates was blocked off for checking boarding passes and passports. it was not at all clear what was going on. no explanations were offered, and there was a huge crowd stuck in the hallway."
Plussat: "The food was great. The seats were soft and there was enough legroom."
Miinukset: "We were stuck on an aisle where the seats don't adjust on one of the flights, but it was a relatively short flight. The boarding process was a little disorganized, but we were able to get on the plane quickly. The worst part was the home airport. I don't know how much control Turkish airlines has over that airport, but the bathrooms we're absolutely disgusting."
Miinukset: "Extra extra and private security passing from Istanbul airport"
Plussat: "The services was excellent."
Miinukset: "Delay around three quarter an hour."
Plussat: "crew was excellent."
Miinukset: "internet should be free, not wine. cabin temperature erratic and cannot adjust individual air flow. seat space is small. Pity the window seat occupant who cannot go to WC, blocked by two other sleeping passengers on a 12 hour flight."
Plussat: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Miinukset: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Plussat: "Great service"
Miinukset: "I didn’t eat or used entertainment so no opinion on that"
Plussat: "Comfortable and uneventful flight - just the way it should be!"
Plussat: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Miinukset: "Dealy my flight"
Plussat: "Great food!"
Miinukset: "The aircraft looks a little old."
Plussat: "You guys are blessed and best of all of time"
Miinukset: "I didn't hate nothing it was the best"
Plussat: "Very friendly and willing crew."
Miinukset: "Sound through headphones could be better. Hope to have free onboard internet one day!!"
Plussat: "The food and amenities were nice"
Miinukset: "Customer service was bad when checking in, the flight left late from LAX, almost made us miss our flight from IST, my friend's luggage was lost."
Plussat: "Friendly and attentive crew and quality of food and beverages served"
Miinukset: "Edinburgh boarding gate was changed 3 times and the flight was delayed"
Plussat: "not much"
Miinukset: "hostesses not so courteous"
Plussat: "Awesome service, comfy business cabin!"
Miinukset: "Boarding in Istanbul and Tel Aviv was chaotic, no business class boarding. Checking laptop in Istanbul was inconvenient. Lounge Istanbul was awesome however way too crowded to fully take advantage of it. Also should control people and what they takfor food. The lines were long and people would literally pile their plates with massive amounts of food, take it to their seat then leave it. Fix the lockers and add more, they are a wonderful asset but I was not able to take advantage of. Consider limiting access to manage crowds."
Plussat: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
Plussat: "Easy check in online, staff onboard very pleasant, good varied food onboard"
Miinukset: "Everything was smooth... what happened to the turkey delights at the beginning of each flight?"
Miinukset: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"
Plussat: "The flight attendants are very kind unlike the one with United airlines."
Plussat: "Good flight. Food was nice!!!"
Miinukset: "On my flight to Greece the wheel on my suitcase was broken. I tried to address this on the day of my departure & was told it's too late to put in a claim. This was a bit upsetting to me. I didn't realize that a wheel had broken until I left the airport. On the way to where we we're staying the 2nd wheel broke, thus I had to drag my suitcase the rest of the way."
Plussat: "Crew demeanor Cleanliness of the cabin Boarding process"
Miinukset: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Plussat: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Miinukset: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Plussat: "Seat, crew, food"
Miinukset: "Traveling :)"
Plussat: "Entertainment System was great, many choices and easy to navigate. This was important because the flight was delayed on both ends so we were sitting for even longer than our already long flight."
Miinukset: "Boarding was unorganized although we'd been divided into four groups, people were jumbled together not really knowing when their group had been called. Check-in bag drop was extremely slow, another couple of desks were needed to keep the process moving more quickly. We were there more than 2 hours early and were standing in line nearly all of that time."
Plussat: "I liked the service and the food."
Miinukset: "It could have been on time flight."
Plussat: "Crew was very nice"
Plussat: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Miinukset: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Plussat: "The food was amazing, and the seats were more comfortable than in other aircrafts."
Miinukset: "The boarding that took forever. We were standing for about an hour and the place wasn't even well ventilated for the amount of people were there"
Plussat: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Miinukset: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Plussat: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Miinukset: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Miinukset: "Better boarding and entertainment"
Plussat: "Crew brilliant but seat very tight"
Miinukset: "Boarding procedure slow and hectic"
Plussat: "Nothing. I missed my original connection because the flight from Budapest was late and I was put in a cramped middle seat while there were seats open in First Class. I should have been upgraded"
Miinukset: "Upgrade passengers that you make late."
Miinukset: "Security in Frankfurt - long lines"
Plussat: "Flight departed on time. Crew were friendly and efficient"
Miinukset: "Boarding seem to be chaotic, no boarding by group or seat number."
Plussat: "As previously stated hated having to go through security again"
Miinukset: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Plussat: "Very Organised and punctual"
Plussat: "Pilot kept us informed throughout the flight."
Miinukset: "Onboard services."
Plussat: "The airplane crew were very reassuring"
Miinukset: "Gate was changed 3 times and flight was delayed 2 times too!"
Plussat: "Comfortable seats"
Miinukset: "Meals and entertainment"
Plussat: "The airline and the flight were pretty good"
Miinukset: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Plussat: "Very fast and cheap flight."
Miinukset: "Seats were extremely uncomfortable. Boarding was very chaotic."
Plussat: "Very friendly crew, great seats in economy with lots of legroom."
Plussat: "Friendly crew, great food, comfy seats"
Miinukset: "1hr 20 minutes late"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Miinukset: "Flight was over an hour late and no compensation from the airlines."
Miinukset: "Delay and food was bad"
Plussat: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Miinukset: "Could not choose seats online,"
Plussat: "Flight was on time, food good. Even the movie selection was great, but ... (see what I didn't like)"
Miinukset: "Entertainment (sound) in seat 14K didn't work, despite 1 reboot. Please fix."
Plussat: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Plussat: "I especially like the comfortable seats with plenty of legroom. The flight was on time - perfect!"
Plussat: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Miinukset: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Plussat: "Great service. Friendly and accommodating."
Miinukset: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Plussat: "The staff were all super helpful and friendly! Pleasure to fly with!"
Miinukset: "4/4 flights with involuntary stop-overs were delayed, causing 4 panics and 2 missed flights. Given their proclivity for busing passengers to distant planes in Herman efforts, a 50-minute allowance for changing planes, when added to the frequent Kate departures, is just not sufficient. They should acknowledge it and sell only flights that allow for 80-90 minutes in the airports that are so woefully managed (eg, Frankfurt and Munich). It’s back to BA for me!"
Plussat: "the on time scheduled departure"
Miinukset: "the long complicated walk to terminal"
Miinukset: "Check-in process. Baggage fees."
Plussat: "Friendly crew"
Miinukset: "Plane loaded late then waited on the tarmac, arrived an hour later than scheduled time. This has happened to me on every one of the ten Lufthansa flights I have been on. Apparently they don't know what it is to be on-time."
Miinukset: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Miinukset: "None of the flights arrived on schedule. That caused other problems. Overall the trip was terrible. Not sure if I will fly lufthansa again nor recommen."
Plussat: "Flight was an hour delayed for no reason. I missed my connection that I had 2.5 hours to catch"
Plussat: "Gave us snacks when flight was delayed"
Miinukset: "Flight was delayed Entertainment app didn't work"
Plussat: "Pretty much everything. A joy after the Condor flight"
Miinukset: "What's not to likr?"
Miinukset: "Was a short flight , so really I don't have any negative impression"
Plussat: "They held the gate for us as we got there about 14 minutes before departure."
Plussat: "Clean, friendly environment, friendly staff, even though a bit bossy, but that's the German way (which I am too)."
Miinukset: "Little space. and NO WIFI. This is really no longer adequate in 2017. In the US, practically all domestic flights have wifi now."
Plussat: "787 seat spacing (a UA plane, not LH)"
Miinukset: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Plussat: "We got there"
Miinukset: "Had to get a replacement plane when the first one had issues."
Plussat: "The crew and in flight experience were excellent."
Miinukset: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Plussat: "On time and smooth"
Miinukset: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Plussat: "We arrived in London ahead of time. We go to Newark ahead of time"
Miinukset: "The food"
Screaming kids is the worst thing on a plane. Parents with small kids should have their own section!!!
…it was a lovely trip…thank you all!
Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!
Packed, cheap, no free water, only coffee.
Plussat: "Professional crew"
Miinukset: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."
Miinukset: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "See previous note about lost bag."
Miinukset: "See previous note about lost bag."
Plussat: "Excellent and professional crew members"
Miinukset: "Nothing, the flight was smooth, most enjoyable"
Miinukset: "The food offering"
Plussat: "The crew was amazing but delays upto 2 hrs"
Miinukset: "Nothing as not in control"
Miinukset: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Miinukset: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Miinukset: "Seats were horrible, tiny , cramped"
Plussat: "On Time, Friendly,well maintained equipment"
Miinukset: "No free drinks inner Europe...except water"
Plussat: "Aisle seat"
Miinukset: "Nothing was complimentary"
Plussat: "Easy boarding. Friendly staff"
Miinukset: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Plussat: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Miinukset: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."
Plussat: "On time, easy boarding"
Miinukset: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Plussat: "Pleasant crew"
Miinukset: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Plussat: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Miinukset: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Miinukset: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."
Plussat: "Crew were excellent, had a row to myself, luggage turned up quickly"
Miinukset: "No landing cards given!"
Plussat: "The airline staff were so positive and friendly. Really made the long trip easier."
Plussat: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Miinukset: "There were no problems"
Miinukset: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."
Miinukset: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Plussat: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Miinukset: "Got delayed 13-hours in an airport with no SAS staff present to communicate anything to all of the passengers. We were not accommodated with hotel vouchers or provided with alternative travel options to our final destinations and missed flights. SAS did not cancel the flight after the first 4-hours of delay which is illegal by EU Standards. None of us were able to leave the airport as we were not told any information about potential flight departure times and it would have been $2000 to re-book with a different airline. No answers were given by SAS over the phone and their staff seemed unaware of any problems."
Miinukset: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."
Plussat: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Miinukset: "Flight arrived on time."
Plussat: "Landing was very smooth"
Miinukset: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."
Miinukset: "This flight did not occur due to delays."
Plussat: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Plussat: "The food was very good surprisingly"
Miinukset: "Again the seats are too tight and they should not be allowed to recline"
Miinukset: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."
Miinukset: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."
Plussat: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Miinukset: "Staff was not properly trained in flight protocols."
Plussat: "Did not use their services much but the stewards seemed nice."
Miinukset: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."
Plussat: "Clean and good food."
Miinukset: "It was a fine flight. Nothing to worry about. I liked it."
Plussat: "Comfy and good movies!"
Plussat: "The seats were comfy"
Miinukset: "They don't even offer water as a free beverage, only coffee or tea. And, not even a packet of pretzels on a three-hour flight. I didn't miss the entertainment much, but on a three-hour flight, it's a nice option."
Miinukset: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"
Plussat: "Easy embarkation, helpful staff."
Miinukset: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."
Plussat: "Flight was Ok"
Miinukset: "Left till last to board flight. Case taken from me. Asked continually when I wld be taken as I am 83 and recovering from major operation. Told 45 minutes before flight but was taken 10 minutes ahead. Rush has left me very upset."
Plussat: "Polite crew, decent space allotment, decent food-well balanced meal. Entertainment was good, quite a few big name movies."
Miinukset: "I wasn't served my second meal/snack, for the second time on my experiences with SAS."
Miinukset: "I asked for water and was given half a cup, when I requested they fill the cup they said if I wanted more I had to buy it. In addition, when we left the plane everyone pushed their way off instead of following the order of the rows."
Miinukset: "Disorganization and unpreparedness."
Not fan of Air Canada. Only two things they ever serve for in-flight food. Chicken or Pasta. I traveled many times with them , never heard about anything else from their mouth for food. I call them "cheap chicken pasta airline".
Boarding announcements were inaudible. The boarding process was unclear.
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
Great leg room and very clean plane nothing could be better 😁
Plussat: "All was super!"
Miinukset: "All was great!"
Plussat: "Clean and neat aircraft with nice crew"
Miinukset: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Plussat: "Clean airplane nice pretty stewardess in short dress."
Miinukset: "Probably private jet whit hot tub."
Plussat: "The crew, plane and airport was great!"
Miinukset: "Part of our luggage was disassembled and not delivered to the final destination."
Miinukset: "Nothing in time"
Plussat: "Arrival in time"
Miinukset: "Compartment for hand luggage was full, no space"
Plussat: "Very nice plane and we left on time and the flight was very smooth."
Miinukset: "no food or water in economy - for a 5 hour flight."
Plussat: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Miinukset: "Flight was delayed"
Plussat: "Small compliment from Air France was lovely and unexpected"
Plussat: "All fine"
Miinukset: "Flight delayed 2 hours"
Plussat: "Efficient boarding and disembarking."
Miinukset: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Miinukset: "Short flight and unmemorable (that's a good thing)"
Plussat: "Crew were efficient and friendly."
Miinukset: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Plussat: "Absolutely nothing"
Miinukset: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Plussat: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Miinukset: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Plussat: "Newer plane for this stretch."
Plussat: "Short flight"
Miinukset: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Miinukset: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Plussat: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Plussat: "On time boarding and departure. Clean plane and friendly staff."
Miinukset: "Nothing, all was good."
Miinukset: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Miinukset: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Miinukset: "No food or entertainment."
Miinukset: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Plussat: "It got me from point A to point B."
Miinukset: "Seat was uncomfortable and next to an odorous toilet."
Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plussat: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Plussat: "Flight was on time which was surprising given a late snow storm in Tallinn."
Miinukset: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Plussat: "Quick boarding once the plane finally arrived. Planes are new."
Miinukset: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Plussat: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Miinukset: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Plussat: "Fine, left on time, short flight."
Miinukset: "No complaints"
Miinukset: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Plussat: "The flights were on time, and the Riga airport was efficient."
Miinukset: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Miinukset: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Miinukset: "Uncomfortable, cramped."
Plussat: "I liked absolutely nothing!"
Miinukset: "I didn't like anything about AirBaltic and will never fly with them again!!! If you can avoid them, do yourself the favor and do so. They forced me to check in my bag at the gate claiming that my luggage was too large to be a carry-on, even though I have traveled the world with the same carry-on and the person at the check in counter did not mention anything about the size of my carry-on when I checked in for this flight. This seemed like a stupid pathetic scheme to get more money from their customers. The in flight experience proceeded to be even more pathetic: they don't even serve you water, you have to purchase even such "luxury". What kind of airline doesn't even offer free water to their customers??? It is simply called a human courtesy! This was by far the most pathetic airline business I have ever come across."
Miinukset: "Having to stop in Riga just to get from Berlin to Tallinn"
Miinukset: "I didn't like have to spend 3 hrs. 45 minutes in Riga just to get to Tallinn."
Plussat: "Professional and safe"
Miinukset: "Better boarding (lines too long)"
Plussat: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Miinukset: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Miinukset: "Flight was over booked"
Miinukset: "Flight was late abolutnie 1 hour"
Plussat: "Good airport . Punctual flight ."
Miinukset: "Changing in luggage information was annoying"
Miinukset: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Miinukset: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Plussat: "Everything went to plan and we were very happy"
Plussat: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Miinukset: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Plussat: "The air hosts and hostesses were very polite and courteous."
Miinukset: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Miinukset: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Plussat: "Crew nice,seats ok"
Miinukset: "Expensive hold luggage,rip off"
Plussat: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Miinukset: "Everything was good"
Miinukset: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Plussat: "Nothing really"
Miinukset: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Miinukset: "Extra charges. £35 to check bags in"
Plussat: "It flies direct to the airport that I wanted to go to."
Miinukset: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Plussat: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Plussat: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Miinukset: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Plussat: "Pilot flew well Cup Noodles available to buy"
Miinukset: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Plussat: "Quick to board, smooth take off and landing"
Miinukset: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Plussat: "The staff and flight were top knotch . Could not fault them ."
Miinukset: "Nothing to dislike ."
Plussat: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Plussat: "Price and schedule. Going on time with no delays. Good value for money."
Miinukset: "Very hard on baggage policy"
Miinukset: "hot on the plane"
Miinukset: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Plussat: "Cabin Crew and Pilot did their best"
Miinukset: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Plussat: "Crew were friendly! The app for the journey is good."
Miinukset: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Plussat: "Arrived only slightly delayed"
Miinukset: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Miinukset: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Plussat: "Nothing at all"
Miinukset: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Plussat: "New aircraft"
Miinukset: "Boarding was horrendous. Flight was late in."
Plussat: "We arrived safely"
Miinukset: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Plussat: "It was quite good at boarding, quick and efficient (from/to)."
Miinukset: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Plussat: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Miinukset: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Miinukset: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Miinukset: "The flight is late from tlv to luton and from luton to tlv."
Plussat: "Flight was on time unlike outward trip which was just under 2 hrs late"
Miinukset: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
Plussat: "The ground crew in Varna were a thousand times better than Luton. Excellent flight and service...even with an hour delay."
Plussat: "We landed in one piece"
Miinukset: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."
Plussat: "Pleasant staff and good flight"
Miinukset: "A bit of difficulty to check bag in online after original check in ...."
Plussat: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Miinukset: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Plussat: "Horrible company never book with them"
Miinukset: "No hand luggage Normal luggage is the most expensive in the market ! No customer services ! Do ur self a fav and don't book it"
Plussat: "The journey took less than it supposed to. Amazing service"
Miinukset: "The bag policy with the airline makes the cheap flight not worth it. Only one carry on allowed and each checked bag is $50"
Plussat: "Flight on time"
Miinukset: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Plussat: "Staff were friendly, when they weren't trying you charge you for everything"
Miinukset: "I've flown on dozens of airlines, and Wizz Air has to be one of the absolute worst in terms of arbitrary and punitive charges. I managed to avoid them, but you never know when they'll give you a €30 fee because your shoelaces are too long."