Etsi halvat lennot välille Vancouver Intl - Helsinki

Plussat: "I really liked having some of the seats left empty, to decrease risk of Covid-19"
Miinukset: "The man in the window aisle took off his face mask shortly after take-off, and the flight attendants ignored it, until I requested attention, more than 40 minutes later. They should be paying more attention to face mask wearing!"

Plussat: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"

Plussat: "Crew Entertainment"
Miinukset: "Complement snacks"

Miinukset: "A lot of turbulence"

Miinukset: "Got delayed"

Plussat: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."

Plussat: "of everything."
Miinukset: "travel time ...ahahah ...."

Miinukset: "Temperature inside airplane extremely hot."

Plussat: "live tv, watched the formula one race"
Miinukset: "Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane"

Miinukset: "Plane was late taking off. Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."

Plussat: "Seats in economy are never comfortable. And someone also reclines their seat. But overall bathrooms were clean and food was good. Really no complaints about the flight itself or the crew!"
Miinukset: "Carry ons are too big! People should not be allowed to bring a piece of luggage inside the cabin. They are very heavy and some people cannot even lift them to place them in overhead compartment. Makes boarding slower and more complicated. Seats need to be a little wider. If a big person sits next"

Plussat: "excellent crew, efficient and fast boarding"
Miinukset: "Seats uncomfortable. Too narrow and I am a small person. Considering we paid to upgrade seats, they should be wider. Leg room was fine."

Plussat: "Lift off and landing was excellent"
Miinukset: "Nothing"

Miinukset: "Best option across the pond"

Plussat: "Always Veg Meal for All"
Miinukset: "N A"

Plussat: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Miinukset: "Quicker way to get off plane"

Plussat: "Good choice of movies but not all have subtitles, which comes in handy since phones are not really good. Food was great!"
Miinukset: "Seating pitch is just not acceptable for 10+ hrs long flight! I am tall (1.92 cm) but there are taller people than me and there is just no way they can sit in economy class seat! That is basically some kind of racism.."

Plussat: "good flight, inflight menu and movie library"
Miinukset: "rude bag drop off kiosk"

Plussat: "Food was great. Especially the ice cream."

Miinukset: "Late taking off. Let's leave on time"

Plussat: "Service by crew. I was flying economy but it was par to business class."

Plussat: "Arrived almost an hour early, friendly and courteous service, smooth takeoff and landing."
Miinukset: "More efficient boarding process. Only 2 lines one short line for priority and a very long line for general boarding that wasn't organized by zones, etc."

Plussat: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Miinukset: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"

Plussat: "That there were TVs to watch on the seats and that it was quick boarding"

Miinukset: "Departure delayed by 1hr30"

Plussat: "Crew were ok. Not that comfortable."
Miinukset: "seat need to be more comfortable"

Plussat: "Crew was really great."
Miinukset: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."

Plussat: "Don't know yet, because I have not left Korea."
Miinukset: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"

Plussat: "The crew were fantastic. Departed on time, arrived 40 minutes early."
Miinukset: "Delta One is a bit jaded on this flight."

Plussat: "The crew were good."
Miinukset: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Miinukset: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."

Plussat: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."

Plussat: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Miinukset: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Plussat: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"

Plussat: "Friendly, efficient crew"
Miinukset: "Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound."

Miinukset: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."

Plussat: "Nice plane and super nice crew."

Miinukset: "Sat in comfort+, bbut never offered any sort of snack. Not sure why it is considered an upgrade."

Plussat: "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
Miinukset: "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."

Plussat: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Miinukset: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."

Plussat: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Miinukset: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."

Plussat: "Able to watch a movie, even though can't finished it."
Miinukset: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"

Miinukset: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Plussat: "Waiting in the departure lounce was ok"
Miinukset: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."

Plussat: "See above."
Miinukset: "Nothing. Really."

Miinukset: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"

Plussat: "Entertainment on the flight was fantastic."
Miinukset: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."

Miinukset: "-"

Plussat: "That was a treat since I don't expect the option to watch movies on short flights Also, thank you for the healthier snack items- keep moving in that direction please!"

Plussat: "MAN-MUC & MUC-CPH via LH. Business class. LH Businesss class is middle seat of 3 is empty and larger amounts of baggage plus you have access to lounges. Both planes flew and arrived reasonably on time, which is what I look for.And I got all the Business Class extras."
Miinukset: "Security at Manchester was very slow - long enough make me ill from standing in one place too long. But then I was well looked after. The meals on both flights were identical; I don't think it can be a big problem to correct that. I took a long time to get accepted by the WiFi in the two lounges."

Plussat: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"

Plussat: "Very Organised and punctual"

Plussat: "Pilot kept us informed throughout the flight."
Miinukset: "Onboard services."

Plussat: "Everything except delay"
Miinukset: "Nil"

Miinukset: "No TV in the chair ,even no group TV The the crew member in the business class lady was too aggressive in her way as if we are working for her , too tide chairs"

Miinukset: "The in-flight snack - choice of two disappointing sandwiches."

Miinukset: "The food was sub-standard, though it was described accurately as a snack."

Plussat: "Crew"
Miinukset: "Problems when boarding. Some real upset customers at Valencia Airport who had too much baggage. Another proposal: Provide Fanta :-)"

Plussat: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
Miinukset: "Would prefer flying with partner United though. Think they offered a better service on board"

Plussat: "Cheerful and very helpful"
Miinukset: "The food could be better"

Plussat: "Everything was good."
Miinukset: "No major complaints."

Miinukset: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Plussat: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Miinukset: "for that flight really nothing - great."

Plussat: "nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times"
Miinukset: "a bit delayed,"

Plussat: "Space in cabin, friendly crew and nice food"
Miinukset: "Shorter stoppage ;)"

Miinukset: "Boarding by rows would avoid people rushing to line up ahead of time."

Plussat: "Good crew"
Miinukset: "Was delayed outgoing but information was good"

Plussat: "Seating was good"
Miinukset: "Got a seat in the middle - was pretty annoyed with this."

Plussat: "You can charge your phone on the flight. Got snacks on each flights"
Miinukset: "the food options"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "The boarding gate has too little space and was chaos."

Plussat: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."

Plussat: "The food was tasty but the service was excellent. Lovely staff."
Miinukset: "The seats are uncomfortable, particularly for business class. And there is no in flight entertainment. The journey can drag if you’re not prepared with your own. Boarding was slightly chaotic but expected in Istanbul airport."

Plussat: "Nothing"
Miinukset: "The whole experience"

Plussat: "Fantastic staff excellent aircraft"
Miinukset: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"

Plussat: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."

Plussat: "Stuttgart to Frankfurt was good.. ."
Miinukset: "None"

Miinukset: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"

Plussat: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Miinukset: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."

Plussat: "Nothing. It was ok at best which is fine on a good day."
Miinukset: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."

Miinukset: "Flight delay due to connecting flight"

Plussat: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Miinukset: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."

Plussat: "Not much at all"
Miinukset: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"

Miinukset: "Was delayed which caused us to miss our connecting flight"

Miinukset: "The waiting time"

Plussat: "Nice to be on a full service airline for once"

Plussat: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."

Miinukset: "Very very long walk plus train to baggage reclaim at Munich"

Miinukset: "Walked a very long way in Frankfurf airport to transfer to another flight."

Plussat: "Crew were efficient and pleasant"
Miinukset: "Uncomfortable seats and could not recline seats"

Plussat: "Crew were efficient and pleasant"
Miinukset: "Seats are uncomfortable"

Plussat: "Online check in worked well through app."
Miinukset: "If you leave something on the plane, don't expect for it to be handed in. My iPad disappeared on the flight. The woman at the boarding gate in Bham kept shouting at everyone, she was really rude, both flights were late taking off."

Plussat: "The boarding process was very fast and smooth"
Miinukset: "The seating space is very tight, more space is needed specially for tall people."

Plussat: "The short transist time in Frankfurt"

Plussat: "No delay and the landing is smooth"

Miinukset: "Late landing We landed in another terminal to the one our connection was at. Had to run and go through security again Had two minutes to spare and they refused to allow us to board. Very rude The distance to catch the connecting flight The delay at security The lack of trying to let us on the plane. The rudeness I experience"

Plussat: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Miinukset: "Nothing"

Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Miinukset: "Nothing"

Plussat: "Professional crew. Good simple check in."
Miinukset: "Nothing."

Plussat: "Everything works and quick to get to destination."

Plussat: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Miinukset: "Flight was delayed, had to run to my next connection flight."

Plussat: "very nice crew"
Miinukset: "my baggage was lost"

Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Miinukset: "Travelled business class and was ace experience"

Plussat: "Seat was comfy and spacious for economy class"
Miinukset: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Plussat: "Crew was helpful and food was very good"
Miinukset: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"

Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"

Miinukset: "Delays, took my hand luggage into the hold,"

Miinukset: "We had 4 hour delay causing a stop over at 3am. So yeah"

Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Plussat: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Miinukset: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"

Miinukset: "Lost all our bags so couldn’t ski"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Plussat: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Miinukset: "There were several flight delays and gates were changes a few times."

Plussat: "Everything is alright"

Plussat: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Miinukset: "Nothing"

Plussat: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Miinukset: "Not happy to pay extra money for my case"

Plussat: "Overall booking and airport was ok. Food was also actually quite good."
Miinukset: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Miinukset: "You are almost always late!"

Plussat: "Norhing"
Miinukset: "They have mabaged to lost my luggage"

Plussat: "Really friendly staff. Great service"

Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"

Plussat: "Good information and helpfil boarding."
Miinukset: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Plussat: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Miinukset: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."

Miinukset: "Bit cramped for space"

Plussat: "Good flights. Good prices."

Plussat: "Comfortable seats. Warm plane with happy staff."
Miinukset: "Maybe a second sandwich option for food, not everyone likes cheese."

Plussat: "Consistently high standards"
Miinukset: "Nothing"

Plussat: "Everything. A truly faultless experience!"
Miinukset: "Nothing"

Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"

Miinukset: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Miinukset: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Plussat: "was very quick"

Plussat: "Easy Boarding"

Plussat: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Plussat: "Timing & efficiency. Good food though only a sandwich."
Miinukset: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Miinukset: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Plussat: "Nothing"
Miinukset: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Miinukset: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

Plussat: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Miinukset: "As above"

Plussat: "Free wee cake."
Miinukset: "Nothing in particular."

Plussat: "Atmosphere, crew were very professional and friendly"
Miinukset: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Miinukset: "I missed my flight because of MU"

Plussat: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."

Miinukset: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Plussat: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Miinukset: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."

Plussat: "On time"
Miinukset: "Free bags under Corbin"

Plussat: "The crew were professional and courteous"
Miinukset: "Nothing, as it’s a short flight!"

Miinukset: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Great crew"

Plussat: "Lovely crew, very good entertainment system."

Plussat: "The fact that we were offered an additional round of water and the friendliness of the crew."

Miinukset: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Plussat: "I was i business class and the crew were very good"
Miinukset: "nothing as it was not a long flight, only 3 hours"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Plussat: "I got to my destination"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Plussat: "I got there"
Miinukset: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."

Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Plussat: "New plane, good food choices."
Miinukset: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Plussat: "Speed boarding process."
Miinukset: "No entertainment system on a 3 hour flight..."

Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"

Plussat: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Miinukset: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Plussat: "All good. Very hospitable cabin crew, great service."
Miinukset: "Nothing."

Plussat: "In business class, seating arrangement, menu and entertainment excellent"
Miinukset: "Nothing"

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "Food, entertainment, service"

Plussat: "Customer service and efficiency"
Miinukset: "The delay because of a software glitch"

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Plussat: "The staff were exceptional , good food."
Miinukset: "Not really business class seats."

Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "The staff was professional and friendly. The waits were short on boarding."
Miinukset: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Plussat: "Good smooth flight, on time. No complaints"

Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."

Plussat: "Good flight, on time, nice crew"

Miinukset: "long waiting time in the bus before the flight"

Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"

Plussat: "Great service, staff and punctuality"
Miinukset: "The food was soggy and overheated"

Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"

Plussat: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Miinukset: "Amenity kit was a little basic."

Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."

Miinukset: "Economy seat with Centre seat left empty"

Plussat: "We were kept informed about the delay"
Miinukset: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"

Plussat: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Miinukset: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"

Plussat: "Fantastic service staff food and beverages"
Miinukset: "Just slightly hard when laying down on the seat to sleep"

Plussat: "Service, staff, food and beverages all excellent"
Miinukset: "Seat was just a little hard when lying on my side"

Miinukset: "Missed connection so didn't get second flight"

Miinukset: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"

Plussat: "Fast boarding, early arrival"
Miinukset: "If I weren't super hungover"

Plussat: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Miinukset: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."

Plussat: "One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch."
Miinukset: "The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky."

Miinukset: "Offer water at least from a bottle free of charge."

Miinukset: "was a packed old plane. It left nearly 2 hours late without any proper explanation food was awful the service was dull. It was a very bad experience overall and checking in and making my reservation was bad because all the information BA already has about me I had to re-enter including my passport."

Plussat: "All crews are kind, friendly and excellent services, the handling of missed flight is good."
Miinukset: "The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect .."

Miinukset: "Better choice of food such as prepacked salads etc not just sandwiches"

Plussat: "Flight was on time."
Miinukset: "Not applicable."

Plussat: "Crew were nice, good enough selection of entertainment. Quick disembarking"
Miinukset: "Seat not super comfortable. Had room, but the lack of armrest being able to move fully up, and the fixed position of the sides of the headrest were frustrating.1"

Miinukset: "Arm rests don’t fully retract"

Plussat: "The crew was good"
Miinukset: "The seats"

Plussat: "Plane changed to an A380"
Miinukset: "Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!"

Plussat: "Arriving before the schedule"

Miinukset: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"

Miinukset: "Should have the seat assignments opened in advance for international passengers, especially who paid for business class."

Plussat: "The crew were polite and very helpful. The service was also good."
Miinukset: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"

Plussat: "they got me to LA"
Miinukset: "food and drink not served for 2 h ours / flight delayed 1hr 45 mins, no choice of meal it was a take it or leave it offer, ice lolly served 2 hours after food and horrid snack before landing - on a 10.5 hour flight not good enough, I will consider another airline next time I go. 3 trips a yr"

Plussat: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"

Plussat: "On time."
Miinukset: "Seat spacing is awful."

Plussat: "Everything was as you would expect from BA"
Miinukset: "No complaints"

Plussat: "Great crew"
Miinukset: "Boarding and ticketing bin Berlin took over an hour and a half."

Plussat: "The flight crew"
Miinukset: "Never board check in luggage at lcy, they don't know what to do with it"

Miinukset: "Connecting flight was missed. Too short of time to pass through security and line-up"

Plussat: "Crew very attentive Boarding but only because flight was empty. Normally it’s a disaster."
Miinukset: "Food a joke in club, 1/4 of a dry sandwich. No thanks."

Plussat: "Everything went like clockwork. Great service and flight."
Miinukset: "Nothing to dislike."

Plussat: "Not much - inflated BA fare for mediocre offering; definitely not business class when compared to proper premium airlines."
Miinukset: "Cramped seats. Poor food. Disorganized boarding more soon to low cost budget carriers. Which is what BA competes against now, albeit for premium prices."

Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"

Plussat: "There was a lot of carry on luggage on this flight, like the one from Denver to Heathrow, but it was handled in a much better manner. We were invited to board early if we check in our carry on luggage. During the boarding process the crew gave continious reminders to place items under the seat which fit there, This lead to a very smooth boarding process."
Miinukset: "No basic drinks and snacks were offered. Of cousrse, meal type foods cost money, but it should be possible to provide something to drink on or snack."

Plussat: "The food, the wine"

Miinukset: "Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning."

Plussat: "Smooth journey once we took off."
Miinukset: "Plane delayed by one and a half hours due to a bit of rain!"

Plussat: "Crew were awesome, plane was clean and entertainment and food were good."
Miinukset: "My seat was a little uncomfortable, my mid and lower back had very thin cushioning and I felt the knees of the person behind me in my back throughout the flight."

Plussat: "The food was excellent. The service was one of the better ones."
Miinukset: "The forwyand rear facing business class seating is ok. But the window seats on the 2-3-2 configuration needs so me workout to get in and out. For a large person like me it was cramped and extremely claustrophobic."

Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"

Plussat: "Smooth experience"

Plussat: "The plane was very clean and looked fairly new. The take off and landing were gentle & the cabin crew was very nice. The food was 5 star (for plane food) and service was excellent."
Miinukset: "The air temperature was hot upon boarding, after take off we asked about the temp and it had gotten turned up. They were quick to reset for a more comfortable ride."

Plussat: "Great entertainment choices"
Miinukset: "Slow crew. Same good choices as flight just before"

Plussat: "The flight kept getting delayed, but made up during flight so I was able to catch my connection in Frankfurt. Very pleased about that."
Miinukset: "The flight was delayed by 50 minutes and the gate was not available until 30 minutes of departure. Tap water, really?"

Plussat: "The crew was phenomenal overall service good no complaints in that regard"
Miinukset: "My son is 6 foot 4 and it really would have been nice to have more options for more leg room that didn't cost $266 per person we were really scrunched in there and it was pretty uncomfortable for 6 or 7 hours"

Plussat: "Good service"

Plussat: "Boarding. Food."
Miinukset: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"

Plussat: "Crew were helpful, polite"
Miinukset: "Flight was late boarding and departing Not particularly comfortable seats No free drink"

Miinukset: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"

Plussat: "Not yet done."
Miinukset: "My American partner's passport expires 2 months after our return to the US. Unfortunately, the French issued a year ago the following rule: to enter France, the foreign passport must not expire at least 3 months after the return date. British Airways let us fly to London, explaining this to us, how it would be on us if there were problems further down, and that we would have to get our luggage in London. We chose to fly thinking it would be OK, we had listened to an online person who had had the same problem and the French later told him they would have let him in, also I am myself a dual citizen of France and the US, plus I am autistic, an invisible disability (in my case) that makes it impossible for me to travel alone. I usually do not even say it since not much is understood -by those who do not have it- on how to accommodate it However in London BA did not allow my partner to go on. Due to the fact yesterday was Easter Monday, the American consulate in London was closed. We have spent the night in a nearby motel and now, the next day, I am waiting alone back at the airport with our 2 large suitcases while my partner is at the American consulate. We are poor, do not have phone, currency or charger for England, and I do not do well with stress, so it is difficult. Now we cannot easily reach one another. We hope to be able to fly on a standby basis (that's what BA told us we could hopefully do) later today. Sorry for this long letter, I hope it does not bore whoever reads it (if it is even read :). Anne-Laure"

Plussat: "Food good! Crew friendly"
Miinukset: "Food was great and plentiful! The crew were friendly and helpful. Seats were compact. But that’s usual for airlines. Plan extra time for customs...aaaaugh!!!! Two hours! I’ve never had to wait that long before."

Plussat: "Arrived on time. Routine European short-haul flight from BA with no frills - as expected"
Miinukset: "Late departure but caught up the time on route. Very busy flight with only middle seats available 1.5 hours after check-in opened."

Miinukset: "Waiting 6 hrs"

Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."

Plussat: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Miinukset: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."

Miinukset: "Traveling business class it felt as if I am traveling in city bus plane was so old seats were falling apart and above all the way ba staff most unfriendly people I was just imagining if this they do in business class what they must be doing in economy class I will not recommend any one to travel from Phoenix to Delhi on B A Jiten"